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CarShield has a rating of 4.2 stars from 3,806 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with CarShield most frequently mention customer service, repair shop, and great experience. CarShield ranks 1st among Auto Repair sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
I've had this coverage since 12/2020 and have never used it till now, still had to fork out 350$ more even with deductible. They didn't pay all the diagnostic and only allowed 5.3 hrs for repairs but it took the shop 7hrs plus to make repairs on what was broken they wouldn't cover the gaskets that had to be taken off. SMH that I put nearly 4,000$ into this coverage and got screwed. Not happy at all.
Tip for consumers:
I was all set to pay deductible and had to pay way more money than I could afford that's why I got this insurance. Feeling very let down
Date of experience: April 12, 2024
I ask a question they answer it they was great so far I like car shield I heard a lot about it
Date of experience: September 5, 2024
Communication between mechanic shop and Car Shield were spot on.
Affordable monthly rate is responsible.
Date of experience: September 5, 2024
Donald, thank you so much for taking the time to leave an excellent rating! Please don’t hesitate to call us if you need anything.
We called and got an agent immediately who helped me get my car towed
Had a dead battery
Date of experience: September 5, 2024
William, thank you for your review. We are happy to hear that we were able to help you out so quickly! Please contact us if you need anything else.
Called the Warranty Division to discussion regarding a claim on file.
The Customer Service Representative was very Professional and very, very efficient in researching my recent claim on file and help to find a resolution. Truly appreciated every phone interaction that my wife and I have had.
Brand, Ratings, Reputation
Date of experience: September 5, 2024
Thank you for your positive feedback! If there's anything you need, please don't hesitate to reach out to us. We are here to assist you in any way we can.
Purchased a service contract based upon reputation and interaction with personnel of car shield. 2019 dodge grand caravan lost reverse on transmission and filed a claim. Ended up at Aamco and when contacted by shop, was informed I would have an almost $800 deductible instead of the $100 I had thought I had. Have an issue with this but behind 8 ball as far as getting repaired. No satisfied but not pissed off either.
Positive.
National advertising.
Date of experience: January 2, 2024
I appreciate the opportunity to get this service, although I may not be using it for a while. My vehicle is in very good condition, and I try to keep up with any maintenance it may need in a timely manner.
I see it advertised so much, I figured it must be a good solid program to use.
Date of experience: April 1, 2024
Called Car Shield, and explained air conditioner in van was not working, and got us a mechanic very close, within 3.5 miles! Mechanic said he will order parts. Called a few times, left messages, but never heard back! My husband assumed the a c parts are on back order.
Never heard from mechanic, as cooler weather moved in, we will call Car Shield again in April or May,
Before HOT weather.
People we know LIKE CAR SHIELD!
Date of experience: March 4, 2024
Doesn't cover what contract states that they cover. Customer service representatives act as if they can't help you. Make assumptions about how you've handled your vehicle after a " brake down". Will refuse to fix a part that is still not functioning correctly after being "fixed ".Worst experience EVER. I would not recommend Car Shield.
Tip for consumers:
This company is wants your payment every month, but doesn't want to provide the services that you're paying for.
Products used:
Auto repair.
Date of experience: November 22, 2023
That is unfortunate and we’re sorry we couldn't help. We can only cover the parts listed on your policy. Hopefully, we can help with your next repair.
It has taken a month to get answers on my broke down vehicle. The shop has already said it will need a new transmission but carshield has asked more questions than my life insurance company did. I am without a vehicle and in jeopardy of losing my job now.
The last person I spoke to, Samantha, was great other than she didn’t call me back Saturday like she said. The other individuals have talked over me and not listened to my concerns.
I chose Carshield off of the promises of repairing anything covered under contract in an efficient and timely manner and also covering roadside services. I had to pay for my own towing bill and have gotten the total run around with my suv in the shop.
Date of experience: April 1, 2024
Car Shield provided me with prompt response and set things up with the service repair shop.
The only part that didn't work out is my out of pocket was more than I expected to pay.
$100 deductible turned into $430.
Need to have some protection.
Date of experience: October 26, 2023
Thank you for the kind words. We are pleased to hear you found our service helpful! If you have any other questions, don't hesitate to contact us.
My experience with Carshield has been mostly positive but beware you may still have to pay for covered services above your deductible. Ads seem to infer that they pay everything after the deductible is paid but that is not true and the cost can be substantial.
Date of experience: April 1, 2024
I do not know where to start except with a small oil drip. Had taken my car to the Chevrolet dealership i purchased from in 2016. After My car sat for 1 week and they had not even looked at it, and no communication from them either and to top that off, no longer accepted Car Shield. To make a long story short, I picked my car up and took it to a nearby auto repair shop, Performance Auto Care (Fort Worth,TX). To my surprise they accepted Car Shield!
My leak was a major head gasket leak. Everything was covered in my Car Shield "Diamond plan".
My expense was my $100.00 deductible on as $2,100.00 auto repair! Car Shield gave authorization to start the engine service as soon as the mechanic at Performance Auto Care contacted them.
Car Shield I love you!
The reason I chose Car Shield was my 5 year extended warranty on my 2016 Chevrolet Malibu was about to expire and i thought I had better get some coverage for the just in case. This is the second time I have used my Car Shield and both repairs had been over $1,000.00. I would recommend Car Shield to anyone who has their car extended car warranty about to expire. You will be glad when the time come and you are covered with Car Shield. The line I have heard is not IF the car has a breakdown... it is when, Because it will happen. Go Gar Shield!
Date of experience: April 4, 2024
We were worried about a sudden decline in gas mileage, so scheduled with our maintenance provider and for a rental car. Turned out to be terrible quality of gasoline bought from Rutter's (not saying their other gas varieties are bad). After using it up and refilling with something else, no problem. So we cancelled service and rental.
Older high mileage car that very well MIGHT need something fixed in the future.
Date of experience: December 16, 2023
Even though we are sorry to see you go as a customer, we hope you keep us in mind for the future. If there is anything more we can do for you, please give us a call.
My engine blew up on a desolate highway. I filed a claim and was denied the claim because, "The hole in the piston was caused by excessive fuel "! Whatever that means? Plus they didn't pay for the towing. Unbelievable but now after reading negative comments about this poor excuse of a company it doesn't surprise me now.
I would give a negative star but am unable. Customer service does not exist. Horrible experience. Asked specific question about "Why was my claim denied because the piston received excess fuel?" The human robot was unable to answer the question and just kept reading from the script with an annoyed voice like I was the stupidest mfer to ever walk the face of the earth.
Momentary lack of judgment. I assumed it was a legitimate company
Date of experience: August 17, 2023
Everything from the service associates to the shop that fixed our vehicle and the rental. Everyone was very professional and I now have my vehicle back and so far its working great I'm test driving it as we speak so with God's will all will be fine now Thank you all.
Excellent
My sister told me about it.
Date of experience: March 6, 2024
Very helpful and courteous. Not sure about the labor cap. Would like more feedback on that if at all possible. I was told by another company that you're famous for making your customers pay for labor costs.
I was under the reality that it was a better company to use.
Date of experience: August 11, 2023
Having been a customer for years now I have been totally satisfied with all services from Car Shield. They have handled all of my claims promptly and saved me from costly mechanics fees. The deductible is the only one that I have had to pay for the claims. I have auto-pay so not to worry about billing. Glad I have Car Shield 🛡
Prompt results and satisfaction
The plan was perfect and covered most all my needs
Date of experience: April 1, 2024
Paid monthly premiums for almost 2 years.
Had a small claim to replace starter which is covered under my policy and they would not pay for the repair. So it cost me $627.00. They prey on seniors and others on fixed incomes.
Date of experience: September 30, 2023
Sorry to hear there may have been confusion about your coverage. Give us a call sometime and we can go over your policy and answer any questions you have.
Car Shield said it & they prove it took care of my transmission bill all I had to pay was my deductible I was very pleased with them. One thing u need is your documents showing u been having ur car serviced
Actually they email me & I went out on limb didn’t really know a lot about them & call them I was glad that I contacted them b4 my vehicle went out.
Date of experience: March 1, 2024
CarShield is a complete nightmare. I purchased their extended warranty thinking it would provide peace of mind, but it turned out 2 b a total waste of money. First of all, They say u can use a Mechanic of UR choice."THE LIES" If ur Mechanic does not accept Carshield then THE CONTRACT IS USELESS!
When my car broke down and I tried 2 make a claim, they found every possible reason 2 deny it. They claimed that the repair wasn't covered due 2 some obscure clause buried deep n the fine print. It felt like they were actively looking 4 ways 2 avoid paying 4 anything.
To make matters worse, even when they did cover a repair, they only agreed 2 pay a fraction of the cost, leaving me 2 foot a hefty bill. Their coverage is so limited and their customer service is ABYSMAL. I ended up paying MORE out of pocket than if I hadn't bought the warranty at all.
I would strongly advise AGAINST purchasing CarShield. It's a rip-off and they do not stand behind their promises. Save your money and look for a reputable warranty provider instead.
Date of experience: July 3, 2024
This was very customer service. I will be using Reliable Chevrolet from now on. They check out the car,
Found the problem and let me know what all it needed to be repaired. Very nice people to work with.
Great.
Good service
Date of experience: December 9, 2023
We appreciate your support. If you have any questions don't hesitate to give us a call!
The representative was very helpful and very professional and knowledgeable
My sister told me about car shield and when I called I was interested in what was told to me
Date of experience: September 4, 2024
Sandra, thank you so much for taking the time to leave an excellent rating! Please don’t hesitate to call us if you need anything.
Always a good experience. The agent was great and very helpful.
Fast and smooth. Very helpful.
Because they cover my BMW 2002 with no issues.
Date of experience: September 4, 2024
Maurice, thank you for your review. We are happy to hear that you are satisfied with our services! Please don’t hesitate to call us if you need anything else.
Car Shield/American Auto Shield has had my claim since November 7,2023. I am still waiting on approval so I could get a rental to get back and forth to work. I made a reservation for a rental myself because the people who have been giving me rides to work will not be able to starting Thursday thru next week. I'm so disappointed in this company! I work at a company who employs 17.000 individuals, and word of mouth spreads like wildfire because people are asking me about my car because I am a senior citizen plus a minister of the Lord Jesus! I have laid it at God's Throne of Grace!
Their commercials on how reliable they are, but NOT TRUE!
Date of experience: December 4, 2023
We do apologize you feel this way. We at CarShield have little to no control over the claims, shop process, or the administrators' decision. We are, however, always willing to explain the coverage details or help you with any of your Customer Service needs.
CarShield is the largest vehicle service contract company in the nation. We have a national TV and radio campaign. CarShield is endorsed By Ice-T, Glenn Beck, Mark Levin, Vivica A. Fox and many more celebrities. Our goal is to drive traffic to our affiliate website https://carshieldprotection.com/. We are open 7 days a week and our business hours are 7:00am CST to 9:00pm CST.
Since forming in 2005, CarShield has had the privilege of protecting over two million vehicles. With every vehicle, our goal is to provide exceptional experience by providing every owner of a vehicle with a dependable, reliable, and affordable solution to unexpected and costly repairs. CarShield is committed to being a financial shield in a time of need.
Martha, we are pleased to hear our team was able to answer any questions you had. Thank you again for your time!