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CarShield has a rating of 4.3 stars from 3,697 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with CarShield most frequently mention customer service, repair shop, and great experience. CarShield ranks 1st among Auto Repair sites.
Proactively asks for customer feedback
This company responds to reviews on average within 23 hours
I've been a member of Carshield's Warranty Program for quite a few years. During this time, I've had to do maintenance on several vehicle parts. When claims were called in for approval I must say the dealership handling all repairs have been received positively wit prompt and immediate responses for claim verification. I have been blessed to not have my price portions to be above what I felt was reasonable. All claims are received, quoted a price with repairer, and paid upon completion of work. Yes! I'm a satisfied and pleased customer with CarShield and my repair dealership, Firestone for excellent care and showmanship of service! Thank you CarShield for respecting the needs of your customer, Starr Paul
The cost to replace the faulty touch screen on my car was covered by Car Shield. However, I was not expecting that Car Shield does does not cover the cost off programming it so it will function properly.
My first experience with Car Shield couldn't have been better! They quickly approved my repairs on my transmission replacement. I'm so glad that I have the coverage I chose, as my Jeep is a 2002 but has only over 100,000 miles on it. So, I intend to keep it and enjoy it!
I looked into other companies and talked with my repair shop regarding the services Car Shield provides. That positive reaction made my decision for me.
Date of experience: March 6, 2024
After subscribing to car shield for over 2 years we tried to use it at our dealership...they would not accept it...recently we tried to use it and were denied for several reason including wrong vin number and misspelled name.
Would not cover our repair
We were told we could use our dealership
Date of experience: March 7, 2024
I have not had to actually use the repair part of Car Shield, and I am grateful for that, but their customer service is top notch. During my sign-up phase and questions that I had after were addressed immediately, professionally and even though I couldn't see the rep I could tell they had a smile on their face and were happy to assist me. I am very happy so far.
They offered all the services I was shopping for and at a fair cost.
Date of experience: March 4, 2024
Car shield was there on the spot with assistance.they never once batted an eye to help me. They called the Cadillac dealership within less than an hour to approve coverage. I am very satisfied with my Car Shield Purchase.
I have always heard good things about Carshield and was impressed when I called to sign up.
Date of experience: March 1, 2024
I have not had to use them at this time. I really don't have any experience yet.
Because I have seen their commercials on TV
Date of experience: August 18, 2023
When you call, you talk to real people and they are professional. They walk you through process and give you what you need to protect your investment for a very reasonable monthly premium. I'm very pleased being on their team!
To protect my wallet from a major auto repair
Date of experience: March 7, 2024
I have leased new Toyota Camrys 4 times now which is a total of 12 years ending in 2023. I didn't stop leasing due to disappointments, but because I decided to buy out the lease in November, 2023. I've been used to having all my service and parts taken care of under Toyota's excellent vehicle protection policies, however, I never had a problem with all 4 Camrys. Now that I financed my current car, I wanted to make sure I have peace of mind when it comes to protecting myself against potentially expensive parts and labor as time goes by. I looked into many of the top car protection plans from the top companies, and finally decided to look into more details from Car Shield. I feel like I'm in good hands should I have any hefty repair expenses to deal with down the road.
I chose Car Shield because they offer outstanding services with their own Administrators which would have been reason enough to go with them, but they were willing to negotiate my monthly (or annual if desired) bill in a friendly manor without any of the hard sell. The agent was patient with me as I took my time before settling on a reasonable monthly price that worked for both of us. I'm not talking about settling on that price within one phone call on a single day; I took my time over a few days and even included a couple of emails during the negotiation. I feel Car Shield allowed me to have the best of both worlds.
Date of experience: March 1, 2024
I am not able to say anything bad about Car Shield.
I had a neighbor with Car Shield and I watched how concerned and careful they were with her car. Their form of treatment with her car made me choose Car Shield.
Date of experience: May 13, 2024
From the first phone call to Car Shield to the last one made or received, the services was
Excellent. The representatives were: kind, polite and courteous.
Excellent!
Ice T! LOL!
Date of experience: April 2, 2024
Not much I can say about car Shield except they are absolutely awesome I needed a transmission one was provided I needed a whole new engine one was provided all through car Shield with a minimum expense of labor cost I am completely satisfied with car Shield
Very kind took time to answer all of my questions and put all of my worries to bed
As they say word of mouth is the best advertisement money cannot buy a friend told me about carshield
Date of experience: April 1, 2024
Carshield helped me out alot, the experience is stressful until you get approved, the only downside I see, is that they should try to give u a better part instead of one that almost have as many miles as your old one
Date of experience: March 4, 2024
Our CV joints went out on our car took to repair shop. It was fixed and carshield paid the bill.
It’s the best on the market and very dependable!
Date of experience: May 6, 2024
The lady I spoke with was nice and helpful. She answered all my questions, and was able to help find me additional credits to help reduce the monthly price.
It was a name that I had heard before. I wanted to deal with a reputable company that was nationwide.
Date of experience: April 1, 2024
My vehicle is currently being worked on at Coleman Taylor Memphis I am satisfied that it will be done to the best of their ability and car shield has made that possible
Date of experience: April 4, 2024
So far, I haven't had a need to use the car shield. So, it would hard to judge it at this time.All the contacts that I have made have been satisfactory.
Date of experience: April 1, 2024
I've been wanting to give it a try, and I'm so glad I did. The young man I talk to was very professional and he gave me a lo0cked rate something that I could afford. I so appreciate Car Shield.
The commercial. And Vivica Fox of course
Date of experience: April 2, 2024
"Every time I call, I am told that a certain service is covered. However, when I call back after a couple of weeks, I am informed that it is not covered. This inconsistency makes me unsatisfied because I am unable to get accurate information."
My purpose for the car shield was to be able to provide me service when I least have the money and affordable cost to me for repairs
Date of experience: March 4, 2024
I tried calling to stop my policy and was told I didn't have one, but you didn't mind taking $85 out of my checking account every month. So I called my back and had them make sure you can't take anymore out.
Date of experience: March 1, 2024
Don't get want pay i thought day was good. Took my car to shop & they said it was the motor & they said no to the claim.I did everything I suppose 2 do. And they did not pay. They told me that the timing belt had to hit the motor. A lot of bull. & I still had to pay the man that checked the car
Bad
Date of experience: March 4, 2024
The first person I spoke with didn't have all the information correct with what Car Shield covers.
The second person I spoke with was more knowledgeable and put me more at ease.
To cover my vehicle for break downs and roadside assistance.
Date of experience: April 1, 2024
Car Shield presents itself as an extended warranty. Then has clauses in the fine print that allows the to not pay a claim. They also use pressure to get you to out a policy before you can read the fine print.
We understand that we took your money but our policy is written in a way so we don’t have to pay a claim. Had I been told Car Shield will not pay for moving engine part I would have never taken out a policy.
Thought it was a reputable company. Man was I wrong……
Date of experience: March 1, 2024
Needed to call CarShield to find out what I had signed up for when I would be getting my materials etc. representative was very knowledgeable helpful funny and explained everything to me. It was a great call.
Date of experience: March 1, 2024
I recently had to inquire about my CarShield account and the customer service was awesome.the agent was detailed and thorough and solved my issues. So thank you I hope every experience is like this one.
Because owning an older vehicle you have to consider these types of programs in no order to protect myself and my truck.
Date of experience: March 4, 2024
We've been waiting three weeks now for the adjuster to show up for the approval to get our transmission repaired. The other garages we went to wouldn't except Car Shield because of very slow payments. Now I can understand their not excepting Car Shield! Time is not on our side with this being our only vehicle. We paid our money up front to purchase this plan so it's time for Car Shield to honor their part!
They do their best to get you answers.
Because they’re very well advertised and I thought they would be an asset.
Date of experience: March 1, 2024
From the time the claim started to getting my car back i had to keep calling to see what was being done contact from car shield it took over a month or close to a month to get my car back and with out a car i lost a hundred dollars a day out of pocket i know if our policy does't give a rental they should try to get our vehicle back as soon as they can
They picked up my car right away
Thought it would be a good safety net to have
Date of experience: March 4, 2024
Very good and professional. And they respond right on time. I would recommend anybody to them.
Because they are known for great service.
Date of experience: May 6, 2024
CarShield is the largest vehicle service contract company in the nation. We have a national TV and radio campaign. CarShield is endorsed By Ice-T, Glenn Beck, Mark Levin, Vivica A. Fox and many more celebrities. Our goal is to drive traffic to our affiliate website https://carshieldprotection.com/. We are open 7 days a week and our business hours are 7:00am CST to 9:00pm CST.
Since forming in 2005, CarShield has had the privilege of protecting over two million vehicles. With every vehicle, our goal is to provide exceptional experience by providing every owner of a vehicle with a dependable, reliable, and affordable solution to unexpected and costly repairs. CarShield is committed to being a financial shield in a time of need.
