CarShield

Great company, they actually do what they say they are going to do. Took my truck into my dealership for repair. The dealership told me they were going to do a diagnostic check and report to CarShield what they find. A few minutes later I received an email from CarShield reporting a claim. Exactly 10 minutes I received another email from CarShield stating claim approved. A few minutes later a service technician came to inform me of what I already knew, that the claim was approved. Highly recommend this company!

Excellent Auto Warranty Service
I highly recommend them.
They went above and beyond my expectations to meet my needs in having my car repaired.
Call them if you need auto warranty for your vehicle. I am truly glad I had this coverage for my vehicle.

I have a CarShield plan and had an issue with my SUV and CarShield helped me locate a dealer that was in their Car Repair Network. The process was stress free from start to the finish of the repair. I was only responsible for the co pay and a few parts totaling $200.00. The repair would have coated at lease $2500-3000 without having the CarShield Protection. The other bonus is having road side assistance. My car is several years old but having Car Shield is like having the extra warranty at a dealer. If you are thinking about purchasing a plan it's well worth it and def pays for itself! Thanks again Car Shield! 😊

Excellent

I explained to the representative that my dealer didn't take the service and they were very understanding to end the service. The representative did assure me that they would reach out to the dealer to reestablish a relationship. I was impressed!

I didn't have any problems after talking with the representative at car shield I didn't have any problem. She told me what to do and they communicated with the repair technician and I didn't have any problems

Professional and talked me through the process

I would have to drive a half hour to an hour to get to a service that accepts your insurance.
I tried the local ones but they told me I would have to go to a Jeep dealership in order to get the correct part.

They answered my questions. They were nice and knowledgeable.

Put in one claim in 4 years. Rejected rejected the map light repair even though original agent said it was covered. Repair place had to diagnose the problem which cost $250 to determine it was not covered.
Cancelled insurance after that and it was the day of month for next payment. I had sold the car. Called car shield to get payment back they said sorry can't do even though I didn't own car. They are rated one of worst companies.

Car shield didn't fix my car they set me up to pay expensive dealership fees. I will never trust car shield again
And will tell all my coworkers not to get car shield ever.
Take those fake commercials off!

Liars

You guys have been great overall custumer assistance is there for you 24 hours they dont keep you waiting if you need roadside assistance they get there in less than an hour they wont leave you hanging.

Had vehicle in shop waiting to hear back about the results for repair. Car shield kept asking for more diagnostic from dealership which resulted in the same information being sent back and forth for two weeks. End result I waited two weeks to find out repairs were not going to be handled by car shield. No one from car shield kept me informed about any of the processes through out so I kept having to call and call to speak to customer service who kept saying they were waiting to hear back from dealership that had my vehicle. The dealership was in contact with me daily and informed me that car shield was receiving the same information I was being emailed. They weren't waiting like stated

I didn't have funds to cover the auto pay and the payment was denied. I panicked and called Car Shield immediately they re-entered the payment and my problem was solved.
The customer service person was professional and personable and handled my situation in less than a minute.

The initial CR operator was very professional and helpful, but needed to have me then further make my request to a "higher up" Car Shield Manager who I was told would call me within1 day! Now two (2) days later still no followup either by Telephone or email? JB Bishop, *******626

To date less than two stars pertaining to the “2nd level referred management indifference and lack of any promised follow up call or contact to my initial clear call within the initial trial service period? Respectfully Sent, JB Bishop, *******626, my USA cell number!

As a worried consumer my car was in need of repair and I called car shield to see if was my car under warranty and they said YES. I took it in and was very pleased to know that a certified repair place was available.

It was so nice hearing from them. That my car was under warranty and to take it off in.

Had to pay out money for the car rental when I was told that car rental would be covered. This was not a good issue. Received a notice from the vehicle center stating that the catalytic converter was not covered. This was a $9000 issue to the owner of the car, I didn't think that it was a good thing due to the fact that Car Shield said that they cover issues to the car total car with the Cadillac converter should've been covered.

With the repairs that are being made on my Chrysler 200s, I have to say that I am shocked at how much you covered. I am very pleased with your service and I do say that even though you did not cover everything, you covered exactly what you should have per the contract that was agreed upon. Thank you for everything and I will remain a satisfied customer.

Never even thought twice about my service needs and was very pleasant and easy to work with.

Great Morning, Car Shield is great to have, when I need them, Car Shield right there and on time, it will be a Process for Progress.

For the first time using the services, it was a process for progress. Im Satisfied. Thanks Car Shield.

They follow thur with me Thur whole process paid bill let me no how much they covered had no problems with way they handled the problem made everything easy smoth. N easy

There were two separate items that based on the contract it was covered and I received a text stating they will be covered, then shortly after received a call saying that it won't be covered due to rust the other claim will be covered (the less expensive claim). I live in Illinois rust underneath a car or SUV is par for the course seeing the type of weather we have here. I was told by the shop there was in fact a leak in the oil pan, which is supposed to have been covered. I didn't appreciate being told one thing then 5 minutes later told another.

There were two separate items that based on the contract it was covered and I received a text stating they will be covered, then shortly after received a call saying that it won't be covered due to rust the other claim will be covered (the less expensive claim). I live in Illinois rust underneath a car or SUV is par for the course seeing the type of weather we have here. I was told by the shop there was in fact a leak in the oil pan, which is supposed to have been covered. I didn't appreciate being told one thing then 5 minutes later told another.

Carshield worked with my mechanic and covered almost all the cost to repair my rear axle. I am glad I had them to assist with the charge. They were all helpful and friendly.

They answered my questions efficiently and completely. They were very professional and friendly.

The experience was good she explained everything and what I will have on my goal what they paid out more than the silver and why couldn't get platinum and diamond so she was thorough and I respect that

She knew what I needed what I was explaining to her what I needed and she broke it down to me. That’s why I took the goal.

My alternator was bad on my 2011 Cadillac SRX so the car repair dealer called Car Shield to file a claim for me. The dealer was told that Car Shield was going to furnish the new alternator. The new alternator was delivered 4 days later, but it was supposed to have been overnight express mail to the repair dealer.
I was really stressed out for the delay because we were scheduled to leave for Florida for an important appointment. The repair dealer said the Car Shield Claim representative never gave them a chance to match, or beat, the price of the new replacement alternator. They had a new alternator in stock for our car. For this incident, we are somewhat disappointed in the way the first claim we had was handled. I did talk with Car Shield's representative, but we never discussed what the repair dealer offered for the new alternator.

I have had car shield for years and not 1 time have any problems that I've had been covered by car shield, finding a shop that honor car shield is difficult in Memphis and I haven't find a dealer that honor it

Customer service was ok and tried to help find service shops and when one was found they kept my car for 4 days and never even looked at it

Nothing was covered and I was out over $1,000.00!
Very unhappy with your response.