CarShield

My overall view of car shield is that anyone that has car troubles should look into getting a contract for there vehicle. For the passed three years the car shield contract i have has covered my vehicle in its running marvelous🙏

Rec'd info on how to submit a claim for reimbursement of repairs I already paid for because carshield recommended Muffler shops locally to do work that was beyond their capabilities and lost a week of car usage. I had to take it to an unauthorized GMC dealer to fix what was necessary.

As above

I had taken my car to my regular garage only to find out that they did not take car shield. So I called car shield and they sent a tow truck to take it to another place that was really close to my house. My car was fixed the next day. I did have to pay for a couple of things that the car shield did not cover, but it was still way cheaper than would it would have cost me without it. And no charge for the tow.

Submitted claim, claim received, being processed… then we need service records, records submitted, notified records received via phone call and email, then recant, we didn't get the service records via email, service records resubmitted, notified service records received via email, then phone call informing me the service records have been requested multiple times without compliance, claim is inactive until compliance, assured agent records were submitted 3 times, agent says "let me check"… we'll we don't have records from your repair shop for Oct.'23 or Jan. '24. Repair Shop owner calls and I call again with no resolve to this day🤨

No service to this day‼️‼️‼️

Customer representative was friendly and answered all my questions clearly and professionally.
I own an EV which has very specific needs compared to an ICE vehicle.
I was told that the coverage I was given, was tailored to my vehicle.

My truck broke down on Friday afternoon. I contacted CarShield who explained exactly what I needed to do. On Monday morning I gave the shop my info, they contacted CarShield, and later that afternoon my truck was completed and I only paid my deductible. Could not have asked for a more efficient process. Thanks!

Staff was very courteous thorough and effective

I came to church on Sunday and hit a curve and blew out two tires when I called Car Shield the towing service was there in 10 minutes. What great service thank you car Shield. I've been a Car Shield customer for three years and this is the first time I had to use them.

My experience was just as your advertising states. CarShield completely took care of my car with my Dealership. My only input was the copay and telephone calls. Could not have worked out any more perfectly.

Took vehicle to the dealership and found out it was the alternator. The repair facility contacted Car Shield, and they saved me &1200.00 of the cost of the dealership alternator. Thank you for your support.

I was able to take my car in to a repair shop and get my car serviced with no problems. After the approval for the repair shop to start the work on my vehicle, and I was approved to get a rental vehicle also. No problems doing the whole experience.

Call to find out if they would cover a possible car repair. Patiently listen to me and explained that I was covered! Huge relief! They had already replaced my car computer console for $2500. I was concerned the other repair wasn't going be paid for. I was covered! Great!

Fantastic

My 2004 Chevy 3500 deisel was in the shop for about 3 weeks because of injecter problems! Ron at the repair shop was really having a hard time with Car Shield! I would call in to check on progress and he was really not happy because he was on hold for like 4 hours more than once waiting to get permission to replace all the injectors. In the end Car Shield only replaced one new one and had rest rebuilt I guess. I do not know if he would work on my truck again? I see you are running ads all the time on TV. I hope Car Shield has changed and if I have a problem with my truck it will not take 3 weeks to get it repaired? Do not remember when that was?

I will be 81 years old and do not remember my conversations but I am sure it was about how long it was taking to get my truck repaired.

When Ti'Rhonda (sp) pick up to assist me, she was very pleasant and took very good care of me. She called the car place to make sure everything was in order. She returned to me and gave me all the details.
She was great, then she transferred me to roadside service. She wished me a happy Thanksgiving and well wishes..

My battery light came on and my car was limping. I didn't know what was wrong. I called my mechanic and he told me it was probably the alternator. I called Car Shield from the auto repair shop and they contacted the shop by phone and started a claim. My car was fixed four hours later. Thanks Car Shield.

I wanted to take my vehicle to the dealership, and they told me no problem. But they also said they would send the parts the next morning to the dealership and they would cover all expenses, less my deductible. Wow! I opted for the G.M parts and they told me I was responsible for the shop price. I was happy with that, and proceeded with the work. I later submitted a rental car bill and I was told they would reimburse me. I love it when companies do what they tell you. 5 stars!

Called reached a claim person and told her the problem I was having about a bad battery in my car. I was afraid I could not even jump it get to a place to fix it. She said that if I had to have it towed it would be covered for that but not the battery. That sounded alright to me. I was able to get it started and get it to a place to replace it. I was happy with it all. She was very helpful and pleasant. Thanks

Just did above.

Just one phone call with information, and the next thing was instructed to take my car to dealership and explain to service writer. Next day the car was ready. Great experience from both car shield and Nissan dealership.

I called Car Shield to ask a question about having my brakes replaced. I was told that you would replace brakes. Took my car to the dealership and they replace the brakes for $888.00. They also told me that Car Shield will not pay, I Advise them that I did contact you and was told that you do replace brakes, he called you and was told that you do not pay for this. Why am I paying you, the commercials say, take it to the dealer before it is too late and cost too much. I am a senior and that hurt having to pay that amount out of pocket. This is why I pay you monthly. Very disappointed.

Good, the gentlemen was very pleasant.

Looks for ways to not cover or do any repairs. The shop staff told me that he does not like to work with the company. My truck was at the shop for two weeks and no one from CarShield contacted me nor the shop. I had to continue to call them.

The worst

My Warranty with car shield covered my transmission! I also had 22 days of car rental expenses covered. My only wish is that they could have given me 30 days car rental but the most important part is car shield got me through the most difficult time in my life with my Car. Thank You Car Shield for being there for me.🙏🏾🕊🔥

The representative was courteous and kind and put everything in the notes that I told him and they called me so fast and responded to my request. I was happy how fast they responded.

I cannot find a repair shop that will deal with CarShield. So, to me this has been worthless. I contacted their help line and they were going to check out some things and get back with me the next day. It's been well over a week and the NEXT day has not materialized.

See above

From the beginning to the end my Car Shield experience was great! I was extremely surprised as to how smooth and easy the process went and how quickly I got my repairs done and my car returned to me. Thank you Car Shield for making this process painless!

Two people hung up on me, Two people tried to assist. I was not informed be any person that I would not receive any assistance. I called back buy the office was closed and the person I was talking to stopped talking and the phone hung up.