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CarShield has a rating of 4.2 stars from 3,759 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with CarShield most frequently mention customer service, repair shop, and credit card. CarShield ranks 1st among Auto Repair sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
A couple of months after I signed up, I almost cancelled. Car shield reps worked with me to find the right coverage that better suited my needs that fit with my budget. I questioned my decision from time to time, all the way up until my transmission AND differential both gave out simultaneously. Over $8,000.00 that they covered. I had to pay almost $450.00 for the stuff that wasn't covered like fluids. Saved my A**! As long as you read your contract and know what to expect, Car Shield is a very good service.
I was called twice about my bill not gone through my credit card when I had a email from my bank showing that went through OK. So by the third time I had to tell the operator to recheck because it was paid. So I don't know why I was called when it was paid on time so looks like one department didn't know what the other department was doing
The customer service rep was very helpful. I was ready to leave/cancel Car Shield, but she able to calm
Me down. She listened to my concerns and explained what the 1st rep should have given me. She was able to keep me with car shield. Now we will wait what will happen on the next repair. Hopefully all will go well.
Your commercial was convincing.
Date of experience: November 23, 2023
Well, I had to learn what I needed to learn in my experience. My vehicle could not pass inspection because my check engine light was on. I spoke to one of the agents at Car Shield and was told what I needed to do. It just so happened that the check engine light went off within the 15 days that I had to correct the problem. I went back to have it RE inspected and It passed. I did not have to use Car Shield after all. Now I just have to get my sticker from the courthouse. I wonder now if Car Shield covers everything.
I really did not get a chance to experience and see how Car Shield works!
I chose Car Shield because I saw all of the commercials soon after purchasing my vehicle and wondered if I needed to be a part of this in case something happened to my car.
Date of experience: January 18, 2024
Great people, good product, and a true need fulfilled can be found at Car Shield if you need an extended warranty for your automobiles! Ask for Cheyenne Green or Darris if you call their Customer Service, they're wonderful help.
Tip for consumers:
Very happy with my experiences with Car Shield so far. Looking at maybe adding a policy with them.
Products used:
Car Shield Extended Auto Warranty
Date of experience: January 18, 2024
On 7/20/2023 i was in an accident & my I was waiting on info from car insurance. So on 10/17/23 i called Car Shield to cancel my policy.They said they would credit my card with the $119.99.I spoke with Vernon & he gave me a confirmation # *******. Still nothing on my card. So i called 12/7/2023 & they assured me that my card would get credited & it is now 12/14/2023 & no credit.
I am not going through this whole thing Just credit $119.99 back on my card.
I really dont know
Date of experience: December 14, 2023
They just decide without proving evidence for the denial! CarShield doesn't actually hold the warranty, they are just a broker; when you file a claim the only one you can speak to is a service representative and not the actual Adjuster making the decisions! They do not respond in a timely manor unless it is to tell you that they denied your claim! Not worth the money! I sent them all of my service records and because the pictures weren't clear they denied my claim saying lack of service.
The service representatives only have spotty notes at best and they don’t even keep their own notes
I found out my power train on my new vehicle had expired.
Date of experience: April 4, 2024
A Car Shield representative contacted me to let me know that my January payment had not been received. My Car Shield payments are automatic and my bank records showed it had in fact been paid. Almost immediately, the representative saw that my payment had been received and apologized for the accounting error.
I’ve been a customer with Car Shield for five years. At that time, Car Shield was the only warranty service that I was aware of. Since being a member, I’ve filed two claims. One was a faulty fuel pump, which Car Shield paid $1,300.00. The second claim was for a faulty electrical distribution box. Car Shield denied the claim. This is the only complaint I have. With electronics controlling so many systems in newer vehicles, I believe that there should have been at least some compensation.
Date of experience: January 15, 2024
Taking my truck in to the dealer I got lots of run around about the liability for the problem that I was having with my truck. The dealership was telling me that they never got the approval from Car Shield to do the repairs. When I called Car Shield they said that they gave them approval right away. Well before you know it I was waiting for a week without my truck, for something that was supposed to be two days. I guess I don't go to that dealership again.
A friend told me about them.
Date of experience: October 6, 2023
We do apologize you feel this way. We at CarShield have little to no control over the claims, shop process, or the administrators' decision. We are, however, always willing to explain the coverage details or help you with any of your Customer Service needs.
I had a great experience, with a very kind young lady who was who was patient and kind and understanding and knowledgeable extremely nice and helped me and Mrs. Bellamy save some money and still keep our wonderful coverage
Great experience, wonderful young lady very very kind and compassionate and I think I was ready to cancel and she wouldn’t except that politely and I’m grateful that she did. I’m grateful thank you young lady. Thank you very much.
It’s a no-brainer better to have been to have not 💯, I pray I never needed, but it’s nice to know I’m covered and that my beautiful bride is covered. Thanks for being there.
Date of experience: February 1, 2024
I bought a used Honda Pilot. I had not had it or the warranty very long when the service engine light came on. I took it to the local Honda dealer to get it checked. I had to leave it there to be checked. I gave them my Car Sheila account number. The next day I got a call from the dealer letting me know what the problem was and to let me know that the problem that was found was not covered on my policy. I see 10 + commercials a day telling how great your company is.
No help!!!
Because I thought that it would help cover any repairs that might be needed for the used car that I bought.
Date of experience: November 10, 2023
Our coverage plans vary depending on the age and mileage of the vehicle. Therefore, our sales agents place you into the highest level of coverage your vehicle qualifies for at the best rates.
Very pleased with the claims process. Coverage could be better, yet will accept for now. Had to have transmission replaced. CarShield paid to have it rebuilt vs replacing with new or remanufactured one at their discretion. Should be at customers discretion. Claims process was very smooth and very pleased with outcome. They even paid for my rental car (retroactively). CarShield worked smoothly with repair facility (AAMCO) which was a great help. Thanks CarShield. Will be sure to keep you for next vehicle purchase.
Customer Service representative was polite, professional and knowledgeable explaining the complete claims process and reimbursement for rental car.
Coverage and price
Date of experience: January 8, 2024
We are pleased to hear you found our customer service team helpful! If you have any other questions, don't hesitate to contact us.
You guys don't cover a throttle. My car is not running, it's the holidays and I'm broke. I need the car to get to and from work, so I can pay for a throttle. The first time I actually need you guys I felt you let me down.
He told me he couldn't help me 😭
I thought it covered everything
Date of experience: January 1, 2024
I've been a member for quite a while, never really used it, when I did need them they couldn't help me. My throttle went out and they don't cover it. It will cost 900$ that I don't have. So now I have no vehicle to get to work or anywhere. I pay 109$ a month for carsheild.
Date of experience: December 26, 2023
I took my Jeep Commander 2007 in for repairs. The technician diagnosed the problems. Alternator and Water pump. The technician sent the work order to Car Shield. Car Shield approved the work order and quickly processed the payment.
For the wide items that are covered under the Platinum package.
Date of experience: February 6, 2024
Adams Automotive examined my vehicle and work on my AC had to be done. Car Shield covered the cost as written on my contract. Also, other problems were discovered as the mechanics looked at my vehicle. Again, Car Shield paid for work on my vehicle's engine. Car Shield has more than paid for what I pay for a years warranty on both my vehicles. I would recommend Car Shield for people driving vehicles that are older or have high mileage.
Studied ratings of warranty companies.
Date of experience: November 10, 2023
I needed to update an expired debit card. The representative was polite and professional. The automatic payment was done on the correct date and for the correct amount. And it only took one phone call.
Date of experience: December 5, 2023
We are pleased to hear our team was able to answer any questions you had. Thank you again for your time.
I was told by Jeff and a lady at different times that everything was covered and I didn't have to pay anything out of pocket! And now there has been a deductible able to my account that I didn't have when I set up!
Ashra was a complete agervation to talk to.. I repeatedly asked to be transferred to supervisor and she just wouldn’t do it then after about 10 min she said she was transferring me to supervisor so I wait and “it was NOT a supervisor “” I kept getting pulled around!
Because it was affordable and there was 0 deductible
Date of experience: December 4, 2023
Have paid for Car Shield for a year—never used it. Had the check engine light come on and ran a diagnostic with FI XD. Call customer service and was assured that at least the thermostat was covered. Found out that I could not just take my car just anywhere, so took to one of the recommended shops. I had never received a copy of my Car Shield contract. When the repair shop contacted Car Shield, they were told that none of the work would be covered. When I called Car Shield again, I was told that nothing was covered. Also, that the plan that I had had been upgraded, but after I purchased mine; so, mine was not upgraded. So I paid $1200+ to Car Shield, plus the cost of repairs!
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Date of experience: December 5, 2023
We apologize if you feel this way. We do go over what is covered with you on the initial phone call and also send you the policy. It is unfortunate and we’re sorry we couldn't help. We can only cover the parts listed on your policy. Hopefully, we can help with your next repair.
My experience with Car Shield was a good service and customer relationship which was a long standing professional relationship with very well trained and courteous individuals who are good at there jobs.
I had checked around with other people and other services centers but none of them could give me the assurance and protection that I have been given from Care Shield.
Date of experience: December 18, 2023
Thank you for your review and we are always here to help. Please give us a call if you need anything else!
The Customer Service Team with CarShield is knowledgeable, friendly and business like. My issue was handle in mere moments in a professional manner, all while the agent stayed friendly and very helpful. I couldn't ask for a better customer service experience.
Short, sweet, friendly and extremely helpful!
The commercials caught my attention and the company's business practices have kept my business!
Date of experience: March 17, 2024
My overall experience has been good.
I did question an obscure part that was not covered on one vehicle. My other vehicle was covered without question. I am satisfied with my service experience.
I would recommend Car Shield
One vehicle the issue was covered and it was a major issue.
Another vehicle the issue was not in the list for repair although it fell into an obscure category. My overall experience has been good.
Date of experience: January 5, 2024
We're happy to hear this. Let us know if you need anything else.
My air-conditioned in my car went out and I reached out to car shield and they was all on top of this matter. They recommended local shops in my area and suggested the shops that in their respective experience that they have worked with that provide great mechanical services.
Every experience I have with Car Shield customer representatives is always a delight. They are very courteous and are always willing to address and/or resolve any inquiries or services needs.
Car Shield has a reputation of being the nation's leading car warranty provider. I have been a customer of Car Shield for over 4 years. They have assisted me in car services need. I have nothing but the utmost respect for Car Shield. Thank you for all you do. I appreciate it very much.
Date of experience: August 19, 2023
We appreciate your support and review. If you have any questions about your policy don't hesitate to give us a call!
Everything you watch with carshield on TV Is the same exact service provided when your vehicle gets into trouble, it was extremely simple to replace my transmission
I kept seeing it on tv and my cars warranty expired, so I called them up and gave them a shot...so glad I did
Date of experience: June 19, 2024
Brian, thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that you had a seamless and stress-free experience with us. Please give us a call if you need anything else!
Car Shield claims that it will pay 100 percent of the cost of repairs minus the $100 deductible. This was not the case. My bill came out to $1300. I had to pay close to $600 out of pocket because Car Shield pays the national average for parts and labor. The shop, which is Car Shield approved, would not negotiate on the cost; therefore, I had to pay the difference. If it's a Car Shield-approved shop, they should abide by the warranty company contract. I canceled my policy after the claim was paid.
Not worth the 120 a month I was paying for.
Cost savings in the long run.
Date of experience: August 9, 2023
I've been waiting on getting my truck fixed they told me to take it to their shop and when the shop told them wat was wrong they wanted them to perform other thing it's really crazy how much they have tooken me thur so far I've been without my vehicle for 3 months still waiting
Date of experience: August 10, 2023
My engine light came on so I called Car Shield they didn't cover it. I took my car to several repair shops and the BMW dealership and they don't take car shield. So I wasted $99.00 a month for 4 months and no one accepted Car Shield and don't think you're going to be reimbursed cause you're not
Date of experience: August 15, 2023
Car Shield so far has proven to do exactly what they say they will do. I recently had a sensor go out on my vehicle and due to work, was only able to have my car serviced on a Saturday. I was pleased to speak to a live person and get all of my questions answered on that Saturday. Not only that but the sensor was covered, and after my deductible was met, Car Shield covered the rest. My dealership was paid by Car Shield quickly and I was out the door and had time in the day to spare. Easy! And with real people to speak with through the whole process. That's my kind of warranty!
Great ratings
Date of experience: December 2, 2023
CarShield is the largest vehicle service contract company in the nation. We have a national TV and radio campaign. CarShield is endorsed By Ice-T, Glenn Beck, Mark Levin, Vivica A. Fox and many more celebrities. Our goal is to drive traffic to our affiliate website https://carshieldprotection.com/. We are open 7 days a week and our business hours are 7:00am CST to 9:00pm CST.
Since forming in 2005, CarShield has had the privilege of protecting over two million vehicles. With every vehicle, our goal is to provide exceptional experience by providing every owner of a vehicle with a dependable, reliable, and affordable solution to unexpected and costly repairs. CarShield is committed to being a financial shield in a time of need.
Sorry to hear there may have been confusion about your coverage. Give us a call sometime and we can go over your policy and answer any questions you have.