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CarShield has a rating of 4.2 stars from 3,768 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with CarShield most frequently mention customer service, repair shop, and credit card. CarShield ranks 1st among Auto Repair sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
A couple of months after I signed up, I almost cancelled. Car shield reps worked with me to find the right coverage that better suited my needs that fit with my budget. I questioned my decision from time to time, all the way up until my transmission AND differential both gave out simultaneously. Over $8,000.00 that they covered. I had to pay almost $450.00 for the stuff that wasn't covered like fluids. Saved my A**! As long as you read your contract and know what to expect, Car Shield is a very good service.
I was called twice about my bill not gone through my credit card when I had a email from my bank showing that went through OK. So by the third time I had to tell the operator to recheck because it was paid. So I don't know why I was called when it was paid on time so looks like one department didn't know what the other department was doing
The warranty is not a good service for the parts that are covered under the warranty contract that I purchased the parts that I needed replaced and repaired were not included in the warranty agreement contract. I had to pay for the repairs!
The customer service team member I spoke to falsely told me that the parts were covered and they were not !
I thought it was a good automobile warranty and Car shield, a reputable company, but that is not the case.
Date of experience: November 6, 2023
I was lied to I was told a had a platinum package most of my vehicle was covered for parts and labor a year later I'm told I have a gold package and nothing was covered on.my vehicle I had to pay $1000 out of pocket
Had no help past from person to person and still wasn't helped
I was told it was good to have if it vehicle need fixing it would save me money instead it cost me more i been paying every month now for over a year so now to have to pay for a rental while it's getting fixed and y'all don't help pay I'm going to let everyone know don't waste your money like I did
Date of experience: December 15, 2023
We are always happy to explain your coverage details and assist in any customer service needs, however. We, at CarShield, have little to no control over the decision of your claims. That is up to the administrator of the account.
You are not the company for me because when I needed your help you left me dry after send you money every month. And I need you to pay for my car to get fix. And to fine out the company didn't take you. You wouldn't not only send my money back you wouldn't even pay half.
No help at all
I though you was a good company to deal with. But I found out different.
Date of experience: March 4, 2024
All I did was call and the representatve provided a claim number for the dealer to call. I only had to pay the $100 deductible and the cost of parts needed. Car Shield literally saved me $1200. I am so grateful I followed a co-worker advice and got this coverage.
Referred by a friend who had positive experience with the company
Date of experience: December 4, 2023
Initially my jeep went in for the timing chain to be changed. I did receive a call from carshield letting me know what the cost was and what I had to pay out of pocket. That was the only time I heard from them. I had to constantly call them and my mechanic to find out what was going on with my jeep. My mechanic let me know that I needed an engine and how much it would be. I called carshield to see if they were aware of this and they told me they were aware gave me pricing but never asked if I was okay with the out of pocket cost. The mechanic already ordered parts and took the old engine out before I approved anything. When it was time for me to pick up my vehicle I called carshield and my mechanic to make sure we were all on one accord with the price. Carshield gave me the total but didn't include the taxes I had to pay which caused confusion between the mechanic and I. Communication was horrible. I had to constantly call in to find out what was going on with my vehicle.
I was not receiving the correct information about my vehicle.
My sister is a member and recommended that I get a policy.
Date of experience: August 23, 2023
We appreciate your time and we are glad you took the opportunity to protect your vehicle. If you have any questions give us a call!
Had a trans issue, few weeks later, I had to return again, for a trans issue. Had to pay the deductible again?!? Still having a shift in 1st gear issue. Will need to return but not wanting to pay the deductible AGAIN
Commercials and Cost
Date of experience: August 20, 2023
We appreciate your time and we are glad you took the opportunity to protect your vehicle. If you have any questions give us a call!
First time I try to use this so called insurance auto shop sez they denied any payment for a diagnostic service said it was on me fee is 132.00 an hour and would take 4hrs to check it out right off it would cost me 528.00 dollars to see what's wrong. I am canceling my dealings with Carsheild and will not recommend to others
I thought my car would be covered and policy monthly payment was within my budget
Date of experience: December 12, 2023
We do apologize you feel this way. We at CarShield have little to no control over the claims, shop process, or the administrators' decision. We are, however, always willing to explain the coverage details or help you with any of your Customer Service needs.
Went to dealership to get car fixed they would not take car shield because they will not pay the dealership. I went to another place that car shield recommened to go but they would not do the work on my car. Went to a second place and wouldn't do the job. I got the list from car shield but no one wants to do the job.
Sent me bad information on where I could get my car fixed. I'm going to try one more time. If not I'm taking my business else where.
I fell for the false advertisement that they pay to get your car fixed. Why don't they pay the dealership I want to go to? My car still is not fixed yet.
Date of experience: April 3, 2024
Brought my Mazda3 to Paretti Mazda for some problems & after doing their diagnostic tests, they told me that they NO longer deal with Car Shield anymore. I did not know that & had to pay a good bit for their labor or work.
Hoping that Car Shield can pay some of their ( Mazda) works. Have been paying Car Shield $ 99 monthly for years now but I could not even use it when I had some claims to file. Brought my car to another car shop & after the work done, they called Car Shield & Car Shield denied again saying that that kind of work is not in my contract.
Date of experience: April 6, 2024
CarShield responded to Claim within one day. Any changes or disagreements with the claims was communicated directly with me. Causing no delays with shipping parts or installation. Thank you CarShield!
Date of experience: August 21, 2023
We're happy to hear this. Let us know if you need anything else.
I appreciate how they worked with me to make it a win win situation.'
A former Co-worker recommended you all, but also Much more affordable than Ox CarCare
Date of experience: July 24, 2024
This company is a joke. The dealership where I get my truck serviced called carshield with the repair estimate. They never called back and I had to call 10 days later to get anyone to do anything. Once they acknowledged that they received the call and quote they said a 3rd party would be out to verify the quote in 24 to 48 hrs. It has now been 96 hrs and no one is even scheduled to go over there. I have had to call and badger them every step of the way and all but one person has acted like I'm bothering them with all my calls and needing my car. Do not go with carshield or carchex, period.
Tip for consumers:
Carshield is a joke
Products used:
The Platinum Package
Date of experience: April 10, 2023
Based on the name and email address provided in your review, we are unable to locate your contract. Please email ******************************* with your contract number so that we can properly address your concerns. We look forward to hearing from you.Customer Relations
My mother is thr one who purchased this warranty. When you read all the things they cover and just that it sound slide a good deal. But beware it's not. They make you jump through hoops and mire hoops. We had to do the calling between shop and car shield to get the process even going.
We got approved for 2 hrs worth of work. Because they go by a national ase labor time for each part on each car. Do they don't care hoe long the mechanic days it will take they only pay UP TO what their stupid books says, to top it off after trying to figure out what the deal was why it wasn't covering all labor they have now called the mechanic and cut it from 2 hrs to.5 hour of labor.
You can't even change brakes that fast for the most part.
Mom learned her lesson. Just glad we aren't more then 90 days in. But we are out extra money for the 2 weeks we have had a rental car and hee car just sitting in the shop not yet fixed of course. Just ridiculous. How the BBB still let's them operate is beyond me.
Tip for consumers:
Don't save yourself the time and the money.
Products used:
Nothing
Date of experience: March 30, 2023
When we signed up with Car Shield the representative made it sound as if everything is easy and paid for. Upon trying to use it for the first time we find that we cannot take our car to the Toyota dealership where we purchased the car and that most places we use such as NTW for tires stopped their contract with them also. The person at Car Shield said just start calling and find a place that will take it.?
Not very helpful.
Because we thought should we have any trouble with our vehicle it would take care of the expenses or at least part of them. We found they are very selective as to what they will actually pay for.
Date of experience: December 7, 2023
We are always happy to explain your coverage details and assist in any customer service needs, however. We, at CarShield, have little to no control over the decision of your claims. That is up to the administrator of the account.
I called for assistance for a wrecker or help with a tire going flat.
The lady that answered didn't tell me anything but that a wrecker would be $125.
She said I wasn't covered. Yet all commercials say help with tire problems
Etc
Personnel all need the same information.
The lady that "helped" me, Didn't handle with assurance that I was covered.
The ads that say what is covered.
Date of experience: January 4, 2024
It was Great 👍 what more can I say they are the only ones I will use place do not go out of business
Saw the ad on TV 📺
Date of experience: June 2, 2024
I've been a customer for years. Never had a claim until now. It took 3 weeks to get a person. Engine went out and CarShield told the dealership tough it wasn't covered, CR Shirld never rejected any of my payments.And it was difficult getting a real live person on the phone!
Can’t get a real person on the phone
I thought it was a reliable company
Date of experience: February 4, 2024
I called to speak with someone about getting a Carshield booklet for my vehicle, which I have since received. This experience went very well as I have submitted. About 3 days later I was called by a rep to discuss home warranty coverage. After I listened to the rep I clearly stated that I currently have coverage and was not interested. The rep continued to try to sell me on your product after I stated three times that I was not interested. I ended the call by hanging up.
As above.
Recommendation from family member.
Date of experience: January 4, 2024
After reading the negative reviews I decided to cancel my subscription to Car Shield. When I hit the road I want to be sure that my vehicle will be covered. It seems that Car Shield will use any technicality to not pay.
I thought it would work for me. Somewhat hard sale on their part
Date of experience: January 7, 2024
Even though we are sorry to see you go as a customer, we hope you keep us in mind for the future. If there is anything more we can do for you, please give us a call.
You know I called carshield to cancel their funky insurance I wanted my $79 back they said well you called on the 8th yeah but you're representative told me they were going to refund my money don't sign up with carshield they're a joke
Date of experience: March 17, 2023
I was upset when I found out that carshield denied the claim,because of the original problem they would cover and when it was found out that something else was wrong they would not cover it,it is something that had to be paid.I have been paying for this policy since 2020 and am not a happy camper,I am upset that I pay 99.99 for this policy but two other
Date of experience: January 12, 2024
We do apologize you feel this way. We at CarShield have little to no control over the claims, shop process, or the administrators' decision. We are, however, always willing to explain the coverage details or help you with any of your Customer Service needs.
Had my AC go out and all of their ads saying they covered this and that. It saved people 1800 dollars Bull.
I needed a cooling fan assembly to fix my AC.on my Nissan Versa. After we wasted about a hour the
Lady told the Mechanic that they did not cover the part. The total bill came to 595.00 and with the 100 dollar deductible all it was costing Car Shield was 495 dollars. Needless to say I canceled the policy. When I asked for a refund they said it was over the 30 warranty. STAY CLEAR OF THESE CROOKS
Tip for consumers:
Dont Waste Your Time With These Scammers
Products used:
NONE
Date of experience: June 30, 2023
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Rob Wells
0 reviews
US
Rated 1 out of 5 stars
What a crock of s*@t!
What a crock of s*@t! First they lost MY paperwork. Then they lost the garages after they verified the issue was, in fact, INTERNAL. 5 months later, second garage, second opinion, same conclussion but when the "adjuster" came out he said they wouldn't cover it because there was too much surface rust under the hood. Of course there was! It was left for 7 months undriven! Plus, it was surface rust. Could have been easily cleaned.
Every lawyer turned down my case. So, I hope your corporate offices all burn down! I'm STILL without my Jeep. I lost my job (as an on the road electrician) and lost my apt.
Thanks you f*@#ing douchebags!
Tip for consumers:
Seriously, avoid this place! I noticed all the positive reviews were relative to very minor repairs. Anything over $500 and you're on your own regardless of your policy.
They lost the paperwork twice! UNPROFESSIONAL! They adjust knew NOTHING about cars but acted as judge and denied my claim after 7 months of it sitting! I lost EVERYTHING!!!
Products used:
None. Was declined.
Date of experience: April 28, 2024
I keep explaining to them that I already have home owners insurance and I do not want to get another one and to take my name off that calling list and they keep calling at unconvience times of the day
Date of experience: February 3, 2024
Denied processing of claim. This is a bolt associated that secured my back tires. Auto center that is generally covered. Not happy with your service. I feel misled.
For additional coverage on my car.
Date of experience: April 4, 2024
CarShield is the largest vehicle service contract company in the nation. We have a national TV and radio campaign. CarShield is endorsed By Ice-T, Glenn Beck, Mark Levin, Vivica A. Fox and many more celebrities. Our goal is to drive traffic to our affiliate website https://carshieldprotection.com/. We are open 7 days a week and our business hours are 7:00am CST to 9:00pm CST.
Since forming in 2005, CarShield has had the privilege of protecting over two million vehicles. With every vehicle, our goal is to provide exceptional experience by providing every owner of a vehicle with a dependable, reliable, and affordable solution to unexpected and costly repairs. CarShield is committed to being a financial shield in a time of need.
We're definitely sorry to see you go and appreciate your time to leave a review. If you ever want a start back up with us, we're just a phone call away!