CarShield

Transmission went. Car shield paid 98% of the total cost of $6435.00 I pay $293.87 with my $100.00 deductible. Can't say enough about how good the service was.

100% trust in Car Shield

After checking " shieldrepairnetwork.com " to find facilities close to me that accept CarShield, and found that there were no Chevrolet Dealers close to me that accept the plan. I called the dealer that I had planned to have the car (a Corvette) taken for repair, and they said they didn't accept CarShield because they had several bad experiences with getting paid for their work and delays in getting approval to make repairs. The dealer that sold me the car said they would honor the warranty since they sold the car to me, but they haven't had good luck working with CarShield.
After paying $159 a month for several months, I feel that maybe I made a mistake going with CarShield.

They gave me an online site to check repair shops accept CarShield, and there weren’t any Chevrolet dealers near me listed.
Not a very extensive list of shops that work with CarShield. I’m not feeling good about my choice.

My Ford car was taken in for air-conditioner repairs. I contacted the Kwik Kar of Cedar Hill, TX and I was updated on what was going on with my car in regard to the parts and labor services by the car advisor. I was informed about my deductible with my Car Shield policy. To conclude, I was told of the final cost of the car repairs with Car Shield and my balance cost. I was pleased with the customer service, repairs and final costs on my car.

When I went for smog Ck in California for my car registration I was told my engine lights were on. Then I was told I needed a Diagnostic Ck to determine cause of engine lights with cost of $177. I have Car Shield I stated so I called Car Shield, shared my delema & was referred to a mechanic who agreed to work with Car Shied. Car Shield's representative's last statement was "be sure the mechanic has your contract # & the phone # for Car Shields Claims. Service was performed, minor reset was performed, merchant called claims office & claim was denied! If my car needed involved repairs the claim would have been paid? Could not get smogged without issue being resolved……issue resolved…….claim not paid after being referred to the merchant. So sorry I ever reached out to Car Shield & 1st time merchant experience speaks badly for Car Shield. Also when I asked to speak to Claims supervisor he declined…….very, very poor customer service as well

See above
Manager declined my call

I took my car to the dealership bill kay ford they look my car over for thing i took it in for and they told me what they found other wrong thing with my car which was nothing to do with what i took it in for i took it in for hub bearing replacement left and right side they told me i need a water pump vale cover gasket rad hose and they want to charge 4000.00 dollars i told them no just fix the wheel bearing and water pump and flush rad and replace hose i dont have the money car shield on paid about 1164.00 and i paid about 1361.00 the part was 1500.00 and 875.00 for labor i could have took it to a alley mech.a it would been cheaper the dealer is over price it and no renter car for me for 4days so that why i cancel.with car shield. This is a lot of BULL.

Car Shield provides necessary coverage most can afford to help with costly repair bills. I have been pleased with CS assistance throughout the years of my cars.

Very good

I bought a second vehicle a few months ago. I recently sold the second vehicle, therefore canceling my policy on the second vehicle.
I have had CarShield on my first vehicle since last year and plan to keep it on that vehicle.

Couldn't find the charge on my CC bill for Car Shield so I called to make sure I was still covered. The automated answering service was simple to navigate and the customer service representative was more than helpful.

Answered all my questions, rectified my issues, was extremely kind.

My first experience with Car Shield was FANTASTIC!
The Car Shield administrator took over after my first call and stayed on my
Fuel pump problem until it was fixed. I had to be towed, Car Shield was on it!
While fixing my fuel pump issue, a rear differential leak was also discovered.
Car Shield was on it and had it repaired also! I am recommending to all of my family!
They saved me $1000. If you don't have Car Shield, GET IT QUICK!

Agent was very helpful on explaining all types of coverage services they provide for my vehicle. The walk me the setup process and I didn't feel pressure to purchase.

Great veterans program and long time customer value treatment.
Always professional, courteous, kind and respectful of retired fix income to provide a workable payment plan.

Surprised service only covered 50%

I've already did this review once but I'll do it again. When I called they were very concerned about my situation and willingness to help me with my problem.

Returning from my trip and my car became disable. Transmission. Soon as I called they got the ball rolling. Tow to shop designated and rental to follow.

Very helpful and concerning of your issue.

Recently the hydraulic line in my car cracked and needed to be replaced. Since the hydraulic system is pressurized, the repair was more involved than the.8 hours that CarShield approved. You can't just replace the line. You need to depressurize the system, remove the old line replace the new line, and repressurize the system. This takes approx 4 hours. We tried to explain the process but the car shield support person wasn't knowledgeable about engine repairs and only knew what a book stated.

From my call requesting service to the repair facility contacting me about the settlement, I was kept in the loop. He Car Shield was very customer oriented, courteous and knowledgeable.

N/A

My experience was not good. My car was not cover under the repair need. There's was 2 times need repair and on the 2nd time I were told that my brakes was cover but when time came I was told that wasn't cover by car shield.

Service was great she's trying very hard to get me stay with car shield. Car shield will be having new Service coming up in a few months. But I told her thanks her but I don't needs your services anymore. Make payments nothing not cover I was paying out money for NOTHING.

Called with an issue that needed to be addressed. Was treated with utmost respect and problem was solved. I love car shield especially because of their customer service representatives.

Long story short one of your rep put in mileage that I NEVER stated so when I called back with the correct mileage assuming everything was ok according to another agent only to get a call saying my contract was voided … how UNPROFESSIONAL and RUDE!

Courteous pleasant and respectful good customer service all my questions and concerns were answered in an appropriate and professional manner I have no complaints just thanks 👍

First time using it, rep was very helpful in explaining process. Dealer ordered parts and repair done very quick. Definitely recommend policy if your car is off warranty. Thank you Car Shield!

Talked to two young ladies, and both were outstanding in all aspects of my reason for calling. I spoke English, which, is a plus nowadays. Both should get a pay raise.

How many ways can I say, I was and am as happy with this contact as possible?

I have been a auto mechanic for 40 years car shield is terrible but not as bad as American Family Fraud Insurance company. Never do anything with either one of those companies tell your friends and family's

The coverage can be pricey but when it came time to cover some fairly extensive claims, they did so without issue. The process went very smoothly. Thank you for your services.

It was satisfactory.