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CarShield has a rating of 4.2 stars from 3,775 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with CarShield most frequently mention customer service, repair shop, and credit card. CarShield ranks 1st among Auto Repair sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
A couple of months after I signed up, I almost cancelled. Car shield reps worked with me to find the right coverage that better suited my needs that fit with my budget. I questioned my decision from time to time, all the way up until my transmission AND differential both gave out simultaneously. Over $8,000.00 that they covered. I had to pay almost $450.00 for the stuff that wasn't covered like fluids. Saved my A**! As long as you read your contract and know what to expect, Car Shield is a very good service.
I was called twice about my bill not gone through my credit card when I had a email from my bank showing that went through OK. So by the third time I had to tell the operator to recheck because it was paid. So I don't know why I was called when it was paid on time so looks like one department didn't know what the other department was doing
I have paid for car shield quite awhile now and when I needed a new thermostat, it was the only item not covered. Big O contacted them before working on my car.
I thought I could trust them.
Date of experience: August 16, 2023
I've only had one claim for $250.00 and gave it a good but the real test will come when I need a engine replacement because that will cost around $26,000.00
Good
Because I see it all the time on T.V.
Date of experience: October 30, 2023
We’re happy to help. Let us know if you need anything else.
Thanks for giving me the refund but now I have to locate the correct part.the bottom radiator hose you said fit. Does not. And now my job completely is stopped
She was great.
Easy to find a radiator for a 20 yr old car.
Date of experience: November 2, 2023
We're sorry to see you go. We do give you a grace period to get your money back in full. If you have any questions, Please feel free to give us a call.
Customer service great people they explained 👍 everything also the people at car shield kept me updated on everything (wish all insurance companies were like this one.
I heard from friends they're a cut above the rest of them so I said why not one of the best decisions I have made. However I'm not sure if the rental company is part of them if they are that division REALLY NEEDS A STRONG LOOK AT NOT GOOD!
Date of experience: February 4, 2024
Well I took this out back in December of 2020 and so far I haven't had to use it as of yet. Thank God for that. So knock on wood. Every time I call my payment in they are always nice and very helpful in doing so. Taking my payment that is. So I would most certainly have to give CAR SHEILD 5 STAR RATING FOR SURE. Thank you guys so very much just knowing you are there for me when I do need you that you'll be there. Thanks so much Car Shield. Cynthia Wilson.
Well I seen the add on TV and when I got my 2014 Dodge Challenger I felt that I would need something like this just in case I did break down or have any kind of problem. Thank you, Cynthia Wilson
Date of experience: December 13, 2023
We appreciate your support. If you have any questions don't hesitate to give us a call!
Car refused to start at home, so I called car shield and they sent out a Roll Back right away, and took me and my car to the Dodge dealership in Marianna, FL Where it was fixed right away, and all I paid for was the $100 deductible. Thanks so much, you are a great team.
R C Thompson
Date of experience: August 11, 2023
We’re happy to help. Let us know if you need anything else.
My preferred credit card had been hacked and expected payment to car shield denied. Car Shield was persistent in notifying me so that I could rectify the situation.
Good salesman.
Date of experience: December 11, 2023
We are pleased to hear our team was able to answer any questions you had. Thank you again for your time.
I really don't have an opinion about car shield at this time. I just recently enrolled in the program and have no experience other than making payments for protection.
I saw it on TV and had purchased a car that has a lot of miles on it and felt that I would need some protection in case something went wrong with my car that i would be covered.
Date of experience: August 18, 2023
We appreciate your support and review. If you have any questions about your policy don't hesitate to give us a call!
Company takes care of its customers and there are no surprises when it comes to coverage and putting customer 1st.
Date of experience: May 17, 2024
Contact Car shield. Representatives review previous contact calls. Put on hold for supervisor review. Same answer--still working it. Will call back. Never do.
No call backs from service received concerning the contract dispute.
The service is great when it comes to fixing car problems
Date of experience: March 13, 2024
After a little bit of back & forth between Car Shield & repair facility, I could not have asked for better service. Purchasing the warranty through Car Shield has been money well spent.
The process was simple. Called C.S.to get a shop referral and within 2 days, the repairs were authorized. And the repair shop referral was hands down,, the most efficient, professional, and helpful shop I have EVER
dealt with. Thank you!!
They were one of the 2 top rated companies out there offering an extended warranty. They had a better reputation.
Date of experience: March 4, 2024
I haven't required any major repairs requiring insurance coverage. But so far the staff Has helped me feel assured that in the case that I do need them, they will be there.
My car is over 20 years old and I like it and want to keep it. I’ve been meticulous about oil changes and the quality of oil that I use but I wanted every assurance I could get to keep this car going and car shield provided an extra measure.
Date of experience: January 4, 2024
I already have that protection with one car and when I bought another car, I wanted to get that same protection but they wouldn't offer the full protection with the car over 100,000 miles, so I went to a different company that would
Good service just couldn’t provide the coverage I wanted.
Date of experience: January 4, 2024
Even though we are sorry to see you go as a customer, we hope you keep us in mind for the future. If there is anything more we can do for you, please give us a call.
Have not used the service yet, but I will; soon, I will have the service and use it than to not have the service and needed it
To not be let on the side of the road broken down
Date of experience: June 8, 2024
I had to use my car shield about 6 months into purchasing the coverage and it save me over $3,000!
I was out of state and my vehicle was repaired within a week..
Handled my case quickly and thoroughly
Recommendation of another car shield purchaser
Date of experience: March 5, 2024
I payed about 3-4 months and my car was making noises and Carshield didn't want to fix anything wrong because they gave me an excuse that inspection had 6 months already on top of that when I called they took a month just let me me know they couldn't do anything. So waited and and gave us an excuse not to do it. I payed 140 for maybe 3-4 months and did nothing. The person that scammed us to get it said it was fine that we did oil change and things like that and when it was time to repair my car they said there was no proof I did any work. A bunch of scammers don't get it and it takes more than a month to ever get it fixed because they ask for pictures and proof and more proof. Literally the shop we took it to said it was too much for them to do and had to hire someone to check the car. Ridiculous you have to call them 50 times to see what they want next… your better off paying full price for getting your car fixed.
Date of experience: May 27, 2023
Waited three and a half hours for my warranty co. To pay there share of my bill. That they told me after many many phone calls it's on it's way.
Joseph DeMarco
I did.
Fell for the bull (*^you show on TV.
Date of experience: November 25, 2023
We apologize if you feel this way. We do go over what is covered with you on the initial phone call and also send you the policy.
Very good customer service, they answered all my questions that I was concerned about. Went the items that I needed work to be done and advised if it was covered or not.
Reasonable contract price.
Date of experience: October 30, 2023
We are pleased to hear you found our customer service team helpful! If you have any other questions, don't hesitate to contact us.
It's always exciting to be able to relax, enjoy and get added protection for my vehicle.My future with my vehicle is now on protection mode for as long as I own mye car. Thank you Carshield, you are HIM. You deserve the HIMMY Award for excellence/ accountability.
Because when you have a great Company backing it's product with individual's known to every ethic group in the world
Date of experience: November 9, 2023
Thank you for the kind words. We are pleased to hear you found our service helpful! If you have any other questions, don't hesitate to contact us.
The price and "Platinum" plan I was initially quoted suddenly got switched to a more expensive but less expansive "Gold" plan when I was actually trying to pay for this warranty and no one seemed to know why. I know why... this is a classic bait-and-switch deal. And you will wait at least two weeks before/if they pay your mechanic for any car repairs. Just a real shady way to do business. Avoid at all costs.
Tip for consumers:
Avoid at all costs. Carshield exists solely to take your money.
Date of experience: April 22, 2019
Keep everything with this company, they drag there feet and don't pay for a rental car even though it's their fault what your car isn't getting fixed. Then they look for any reason so don't have to fix your vehicle knowing you pay them month.
Tip for consumers:
Cancel right away
Products used:
None
Date of experience: November 11, 2022
I contacted support to confirm what my plan covered prior to approving the work being performed on my vehicle. Agent was very professional and detailed.
Comes with good feedback and wanted to take a chance on what they have to offer.
Date of experience: January 16, 2024
I contacted Car Shield a few year's back to cover my 2009 Subaru Forester. At that time, I was informed they would still cover my vehicle even though I had close to 200,000 miles, and they continue to cover the vehicle until it hit 400,000 miles. In November I was involved in my one and only accident after driving for 60 year's, and I was rear ended, and my wonderful Forester was totaled. When I purchased my newer Forester I contacted Car Shield, and they transferred the coverage to my newer model, with even more benefits! Car Shield is the best!
There reputation exceeds expectations..
Date of experience: December 13, 2023
Thanks for the review and welcome to CarShield! Thank you for choosing us! We want to make sure you're completely satisfied with your policy, so please contact us with any questions or concerns you may have regarding your coverage.
Attention they will tell you that they will fix your car and then they will never do it to me they have ruined it and because of them I had to sell the car be careful because the reviews you see are all paid sites just pay and they will give you the excellent reviews if you go go ahead and see the truth because there are real review sites and they don't have so many stars Alessio Sundas
Date of experience: March 7, 2023
There was a portion of my car repair that car shield did not cover -
I have submitted 2 claims for rental reimbursement and have yet to receive any correspondence or reimbursement.
For the coverage and cost
Date of experience: December 19, 2023
We are always happy to explain your coverage details and assist in any customer service needs, however. We, at CarShield, have little to no control over the decision of your claims. That is up to the administrator of the account.
CarShield is the largest vehicle service contract company in the nation. We have a national TV and radio campaign. CarShield is endorsed By Ice-T, Glenn Beck, Mark Levin, Vivica A. Fox and many more celebrities. Our goal is to drive traffic to our affiliate website https://carshieldprotection.com/. We are open 7 days a week and our business hours are 7:00am CST to 9:00pm CST.
Since forming in 2005, CarShield has had the privilege of protecting over two million vehicles. With every vehicle, our goal is to provide exceptional experience by providing every owner of a vehicle with a dependable, reliable, and affordable solution to unexpected and costly repairs. CarShield is committed to being a financial shield in a time of need.
That is unfortunate and we’re sorry we couldn't help. We can only cover the parts listed on your policy. Hopefully, we can help with your next repair.