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CarShield has a rating of 4.2 stars from 3,777 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with CarShield most frequently mention customer service, repair shop, and credit card. CarShield ranks 1st among Auto Repair sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
A couple of months after I signed up, I almost cancelled. Car shield reps worked with me to find the right coverage that better suited my needs that fit with my budget. I questioned my decision from time to time, all the way up until my transmission AND differential both gave out simultaneously. Over $8,000.00 that they covered. I had to pay almost $450.00 for the stuff that wasn't covered like fluids. Saved my A**! As long as you read your contract and know what to expect, Car Shield is a very good service.
I was called twice about my bill not gone through my credit card when I had a email from my bank showing that went through OK. So by the third time I had to tell the operator to recheck because it was paid. So I don't know why I was called when it was paid on time so looks like one department didn't know what the other department was doing
I appreciated the service I received from Car Shield (American Auto Shield). I had to pay a little extra than the deductible and the length of time was a little long, but everything else was GREAT! Thank you So Much Car Shield for you professionalism in taking care and replacing my transmission.
To cover costs that I would had to pay for myself if I did not have the Car Shield Warranty. My water pump (approximately $3,200) and now my transmission (approximately $4.400). Again, Thank you, Car Shield.
Date of experience: March 4, 2024
Great and knowledgeable customer service personnel. Speedy response to my concerns. Kept me in the loop when working with my mechanic.
Excellent & timely responses.
TV & other media advertising.
Date of experience: May 6, 2024
Called for info only not service. I thought I had to give up Car Shield on my 2006 Lincoln when it was 20 years old! Found out from Customer Service it's the miles not the years! Wow!
Positive feedback from friends and family.
Date of experience: December 14, 2023
When I originally called I was given quotes for my 2 cars, I went ahead and signed up for one and needed to decide if we were going to keep the second one or not ( I was told that I could call back within a couple of weeks to accept the offer) When I called back to accept the offer, The price hat increased by $45 a month after your representatives came up with all kind of excuses ( non of which made any sense) NOT HAPPY
Date of experience: November 10, 2023
Our coverage plans vary depending on the age and mileage of the vehicle. Therefore, our sales agents place you into the highest level of coverage your vehicle qualifies for at the best rates.
I've been wanting to give it a try, and I'm so glad I did. The young man I talk to was very professional and he gave me a lo0cked rate something that I could afford. I so appreciate Car Shield.
The commercial. And Vivica Fox of course
Date of experience: April 2, 2024
The first person I spoke with didn't have all the information correct with what Car Shield covers.
The second person I spoke with was more knowledgeable and put me more at ease.
To cover my vehicle for break downs and roadside assistance.
Date of experience: April 1, 2024
My car is a 2018 - Not "old", but certainly not "new".
It has 41,000 miles on it, because I don't drive much. Ice T kept drilling in my head to get Car Shield, and I love him... so I joined.
I was enrolled for 6 months. Something wacky happened to my car. Coolant started leaking from my car, but not on to the ground (where I could have detected a problem). It leaked into the engine. My car overheated on me, twice; Dashboard lights were flashing RED and the font was yelling at me to shut the car off.
I towed it to the local dealership. They did a two-day diagnostic on it. Turned out; I needed a whole new engine!
At 41,000 miles... I needed a new Engine?!? WHAT?!?
Car Shield picked up the bill. Total cost was just shy of $6,000.
I have recommended Car Shield to *SO* many people, ever since this incident. Friends, Family, Neighbors, Strangers... You name it! If I see a random person with their hood up and a puzzled look on their face, I recommend Car Shield.
I could not be more grateful for this Insurance. I will be a life-long customer of Car Shield.
There were a lot of transfers from one department to the next, I will say that. And because of that, I did need to repeat myself and why I was calling over and over. However, once I got to the right agent, my questions were answered quickly and easily and the conversation was smooth like butter
Mechanical repairs to a car are always expensive. My car was 5 years old, and I wanted to be cautious about "covering my behind" in regards to any upcoming repairs that could occur.
Date of experience: August 10, 2023
I Acknowledge That I Didn't Follow The Terms Of My Car Shield Contract, But I Fully Explained The Extenuating Circumstances Behind Why I Didn't Start My Claim Until 1 Hour After The Break Work On My Car Began. As A Long Time Car Shield Diamond Customer, Would It Have Hurt, If I Was At Least Reimbursed For The Caliper Work Done On My 2017 Ford Fusion?
Date of experience: December 7, 2023
Messages that I received during the time I dealt with Car Shield I don't think their payments made it to Barclay's I called a couple of time to them and two other car dealers. They claimed they had not missed a payment. But I had a FINAL NOTICE two times when I personally paid the money for the payment. There were several salesman around but none seemed too enthusiastic to sell the car but I never talked to any but one and got a bigger storm..
Poor
Met by accident. Started and found in town and we struck up a conversation which included a 2025 Lincoln he was selling...so as talk went on and we went to the dealer place of business and I bought the car..
Date of experience: February 8, 2024
.Very courteous and seemingly knowledgable service.
However, the requested copy of the original contract has not been received.
What is the delay in sending it to me?.
My vehicle is from 2004. Very good condition, but it’s not a young one.
Date of experience: December 4, 2023
Thank you for your time and review. If you have any questions give us a call!
They are a scam! You do not get what they advertise. They take your money then refuse to fix your car, or only pay a small part of it, but mostly don't pay for it. They advertise a rental car, forget that! And that is after your car sits in the shop 2 weeks with them not even calling the repair place! Stay away!
Tip for consumers:
Don't do it !!!
Products used:
car repair warranty
Date of experience: August 3, 2022
Don't but the warranty from this place. They need to be sued for false advertisement. They WONT fix your car and they will leave your with the bill... I will be going and calling the Better Business Bureau to complaint about this company we all together need to file a class action lawsuit against these people and put them out of business they are a scam
Date of experience: April 5, 2022
Customer service listen then took a few seconds I think to make sure I was through (lol) and that they understood my questions and concerns before they answer.
The TV commercial I saw for several weeks it seem like bf I decided to sign up and I just paid car off.
Date of experience: January 6, 2024
We appreciate your support and review. If you have any questions about your policy don't hesitate to give us a call!
Nothing negative to report. I sold my car and no longer need coverage. Called customer service and they were able to help without making me jump through hoops. Took 5 minutes and they were courteous.
I only utilized the roadside assistance from my contract. Representatives were always helpful in expediting service providers and following up to make sure that my needs were met.
I purchased a used vehicle with 100k miles and wanted peace of mind that repairs wouldn’t exceed my budget.
Date of experience: February 8, 2024
This is the worst of the worst companies out there. Please save yourself money time and headache stay away from CarShield. They are a fraud I am surprised they have not been investigated. With a so called gold plan i ended up paying more money because I had CarShield. If you still have them cancel it immediately warn your family members coworkers neighbors stay away from this fraudulent company
Tip for consumers:
I wish I knew it was a fraudulent company
Products used:
Gold coverage but they don’t pay for anything. Stay away from them
Date of experience: January 28, 2022
My problem was taken care of once I paid for the diagnostic fee of less than $200 I was told by a car shield agent that I would get reimbursed for it come to find out I was misled so I am out of less than $200. Your agents need to know what will be reimbursed and what will not I live in Virginia the car was serviced in North Carolina that $200 was for my travel expenses
I was not too satisfied with your customer service. I paid almost a $200 diagnostic fee, but cannot get reimbursed for it.
From the advertisement on TV
Date of experience: December 3, 2023
I have been told for two months that a refund would be a mailed to me. I received an email two weeks ago stating that it was not delivered and I needed to update my address and I did immediately. NOTHING HAS HAPPENED UT I still get surveys to ask if I am satisfied.
Promises and no results
Ten years ago they were good now the cover very little at least on my cars.
Date of experience: December 9, 2023
We apologize if you feel this way. We do go over what is covered with you on the initial phone call and also send you the policy.
Every one I talk to was knowledgeable and professional. The process was simple, paperwork in order and my can was serviced in a timely manner…Thank you car shield.
Kept seeing the advertisements on tv … Thought I would give it a try…Happy I did.
Date of experience: March 5, 2024
My problem with my car was taken care of from start to finish, which seemed to be handled so smoothly and easily by Carshield that I couldn't have been more satisfied with the entire experience.
I chose Carshield because of all the satisfied customer testimonials in their advertisements.
Date of experience: March 1, 2024
Somewhat satisfied since the first claim was denied even though the time and mileage had surpassed the needed per contract. They said it was an existing problem!
Date of experience: February 4, 2024
Called three times to get my bill straightened out then I get letter saying you're going to cancel me if I don't make payments there's nobody believe me or listen to what I had to say but I'm on a set income I don't get paid weekly I get paid monthly hopefully after three times I got it straightened out finally but I'll find out come next bill
Got tired of being harassed by you guys ladder after ladder after letter phone calls messages on my texts and my Gmail they forgetting you guys signed on to me it kind of hold back for a little bit
Date of experience: March 1, 2024
I took my 2004 jeep wrangler to my mechanic, because the check engine light was on, i was told that i needed an oxygen sensor for my jeep. And even though my mechanic called car sheild to see if i was covered and car shield said yes, so i went ahead and paid my mechanic in cash and was told thhat car shield would reinburse me for the cost of the oxygen senosor, but car shield told me that i would have to send the bill to another place and then wait for my money. Why is it that i would have to go through all this just to get my money, when the part was covered and already paid for
i was told to send a copy of the reciept to this other place and then wait for my refund , i don`t have a fax machine and would have to pay some place to fax the bill, why couldn`t car shield jut send me my refund after the mechanic was told that the oxygen sensor was covered . i`m only asking for my money that i already paid for the part
I chose car sheild because of their very good reputation
Date of experience: January 6, 2024
That is unfortunate and we’re sorry we couldn't help. We can only cover the parts listed on your policy. Hopefully, we can help with your next repair.
Worst customer service had a problem we agreed on a price they lowered my payment then dubbed billed me then I cancelled and won't refund my 2 payments
Date of experience: November 30, 2023
We're definitely sorry to see you go and appreciate your time to leave a review. If you ever want a start back up with us, we're just a phone call away!
My vehicle has been at the repair shop for almost 3 weeks awaiting an authorization to begin the repairs and be reimbursed for the rental that I need.
They was only able to answer general questions since I’ve been waiting a decision from the underwriter.
I choose CarShield because I saw several advertisements on tv and thought if I ever needed to submit a claim for repairs I would be covered.
Date of experience: November 8, 2023
We do apologize you feel this way. We at CarShield have little to no control over the claims, shop process, or the administrators' decision. We are, however, always willing to explain the coverage details or help you with any of your Customer Service needs.
Never really had to use it.I heard it was the best thing going. They made sure your car was repaired appropriately by good people.
I heard it was the best thing going. They made sure your car was repaired appropriately by good people.
Date of experience: May 1, 2024
CarShield is the largest vehicle service contract company in the nation. We have a national TV and radio campaign. CarShield is endorsed By Ice-T, Glenn Beck, Mark Levin, Vivica A. Fox and many more celebrities. Our goal is to drive traffic to our affiliate website https://carshieldprotection.com/. We are open 7 days a week and our business hours are 7:00am CST to 9:00pm CST.
Since forming in 2005, CarShield has had the privilege of protecting over two million vehicles. With every vehicle, our goal is to provide exceptional experience by providing every owner of a vehicle with a dependable, reliable, and affordable solution to unexpected and costly repairs. CarShield is committed to being a financial shield in a time of need.
We are pleased to hear you found our customer service team helpful! If you have any other questions, don't hesitate to contact us.