- Log in
- Browse Businesses
- Guides
- Resources
- Write a Review
- Request a Review
- Backed by the National Science Foundation
- For Business
CarShield has a rating of 4.2 stars from 3,777 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with CarShield most frequently mention customer service, repair shop, and credit card. CarShield ranks 1st among Auto Repair sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
A couple of months after I signed up, I almost cancelled. Car shield reps worked with me to find the right coverage that better suited my needs that fit with my budget. I questioned my decision from time to time, all the way up until my transmission AND differential both gave out simultaneously. Over $8,000.00 that they covered. I had to pay almost $450.00 for the stuff that wasn't covered like fluids. Saved my A**! As long as you read your contract and know what to expect, Car Shield is a very good service.
I was called twice about my bill not gone through my credit card when I had a email from my bank showing that went through OK. So by the third time I had to tell the operator to recheck because it was paid. So I don't know why I was called when it was paid on time so looks like one department didn't know what the other department was doing
Very good experience. Car Shield even referred me to a local shop to take the car and they also communicated with the shop and with me throughout the process.
needed work done on rear wheel bearings and Car Shield was very prompt in referring me to a local shop and communicated with the shop and me throughout the process
Looked at a few options and the service manager at the Hyundai dealer told me he had no issues working with Car Shield in the past
Date of experience: March 8, 2024
They follow thur with me Thur whole process paid bill let me no how much they covered had no problems with way they handled the problem made everything easy smoth. N easy
Well been with CAR SHEILD 5-6 yrs so far I’m happy
Date of experience: April 2, 2024
I have had 3 interactions with the Service Representative's at Car Shield. Each time was easy and speedy. Reps very pleasant and efficient with the task at hand.
I chose it for the coverage. That the company offered.
Date of experience: February 4, 2024
My experience with this mechanic is very good what I don't understand is why you don't pay what the mechanic is asking. This is why most mechanics don't want to use you at least that's what I'm told
Date of experience: March 1, 2024
Everything was good until I had a major vehicle issue and then they decided not to cover the major repair...blaming me for the issue but still repaired the root cause
Everything was fine until I asked for a written copy and the representative couldn't hear me and then hung up
Thought it was a reputable and honorable company
Date of experience: August 11, 2023
I had to make an adjustment and arrange my payments according to my fixed income and the representative did it as soon as possible without any red tape only understanding.
The experience was already previously described above.
Needed a system for extended warranty repairs for my vehicle and car shields television commercials convinced me.
Date of experience: August 11, 2023
We appreciate your support. If you have any questions don't hesitate to give us a call!
The salesman everything he said, it was all lies. My car AC was down, the coverage didn't cover nothing. You owe me $350, please send me a check. Thank you
Disappointed.
Because of advertising.
Date of experience: August 14, 2023
Haven't had to file a claim. Very customer oriented, affordable cost. I am happy that the cost remains the same for premium for the life of the contract
Recommended by friend
Date of experience: March 4, 2024
This company tries its best to NOT PAY FOR your car problems! I went passed my mileage required, past the probation period, did everything and just so happen months later I have an issue with my vehicle and they say this COULD BE A preexisting problem! My mileage and is all the same from the last maintenance to the carfax! I STRONGLY URGE AND PRAY FOR OTHER FAMILIES WHO WORK HARD AND GIVE COMPANIES LIKE CARSHIELD THE BENEFIT NOT TO! This is NOT cool by any means and please read my review and look elsewhere! My car has been in the shop now for over 2 weeks teared down waiting on the adjuster to determine if he/she wants to fix my car! PLEASE DO NOT GIVE THEM YOUR HARD EARNED MONEY! It will only put you that much more in a bind….
Tip for consumers:
Please AVOID CARSHIELD!!!! Please people!!
Products used:
Had to buy a new vehicle
Date of experience: May 31, 2023
Have a valve guide problem. Took my truck to a preferred shop. Come to find out that they do not cover valve guides. Guess I didn't read the fine print. Do not recommend.
They nicely told me they were not going to pay the claim.
Advertisements
Date of experience: December 13, 2023
That is unfortunate and we’re sorry we couldn't help. We can only cover the parts listed on your policy. Hopefully, we can help with your next repair.
My car needed a new transmission and the price tag was not cheap. Car Shield covered the entire expense (minus the deductible) without any hesitation.
Referral from a friend.
Date of experience: January 12, 2024
Good customer service very helpful amazing people answering the phone they fixed my transmission without any problems I recommend them to anyone looking for car protection
Very good
Date of experience: March 7, 2024
I had a problem with my new credit debit card and they took time to call me and the gentleman was so nice on the phone and was very cosiderate as I had my card scammed and he was sorry to hear that but it wasn't Car Shield that had scammed it the gentleman was very caring and attentive.
I liked the coverage that they supply for the vehicle.
Date of experience: August 10, 2023
We appreciate your support. If you have any questions don't hesitate to give us a call!
The product is great. My particular packages covers everything with s $100 deductible regardless of the amount of the repairs. Even if in the thousands of dollars.
The policy regarding when rental car coverage starts was an issue. Sometimes car is inoperable but parts sre mot available. Representative indicated coverage could not start until parts were received which cast a shadow over fairness of rental car coverage.
It was recommended by a friend
Date of experience: March 1, 2024
Took over 2 weeks for before we heard anything about a claim that my mechanic summited and still waiting for an answer for the claim taking way to long
Its not their fault that it only tells them what the screen tells them
At the time it sounded great
Date of experience: November 10, 2023
We do apologize you feel this way. We at CarShield have little to no control over the claims, shop process, or the administrators' decision. We are, however, always willing to explain the coverage details or help you with any of your Customer Service needs.
Carshield is as advertised. Took my car to any shop, for me it was the dealer. Dropped it off, submitted the claim online. Everything was covered and no hassle.
Always quick and personal customer service. No complaints
Advertisement
Date of experience: August 8, 2023
I had a great experience with them.They did everything they said they would and they paid everything for my air conditioning to get fixed.I highly recommend. Thank you Carshield.
Products used:
Air compressor
Date of experience: August 25, 2023
We're happy to hear this. Let us know if you need anything else.
I have used car shield for the second time end of July. No hassles like other competitors. Tell me that car shield doesn't pay. I have no issue with them at all yeah.
Date of experience: August 8, 2023
Heed the warnings from other Posters. CarShield is [not] insurance. All similar companies use the same model--it's also identical or similar to home service warranties.
Read contract exclusions before you call to subject yourself to a fast-talking "used car salesperson" type verbal assault. Focus on specific exclusions and "what if's" that favor the company not the consumer.
Read here: https :// carshield. Com/policies/Platinum%20Comprehensive. Pdf
Next, Read here:
https://carshield.com/protection-plans/sample-policies/
Tip for consumers:
Research on the Better Business website. Companies that sell the warranties do not service the contracts!
Products used:
Refused the sale based on due diligence and then a phone call to the company where high-pressure tactics were delivered so fast I had no time to think or get a word in edgewise.
Date of experience: August 16, 2020
My battery was dead. I called and immediately got an answer from them as to who was coming and a time they would arrive. They were prompt and courteous. I will recommend Car Shield to everyone.
They are reasonable and very prompt.
Date of experience: November 10, 2023
We're happy to hear this. Let us know if you need anything else.
I haven't had to use it yet, but I am sure that I will at some point.
I needed to update my card for payment. The person that I talked with was very nice and helpful.
I need it to be sure that I have a vehicle to use when I need it.
Date of experience: August 15, 2023
When putting in a claim a Car Shield representative called and was very informative of everything I needed to do. He walked me through it all. Very polite, very courteous, and very patient.
Date of experience: August 14, 2023
Well, anytime I call about a problem you'll be there to take care of it when I called And take care of my need for the problem that is with my car. Thank you very much.
It’s always great to talk to a customer service. They already take care of my needs with anytime I call about my car.
I am very happy to have CarShield to cover my car with everything make go wrong with. It is a big help for me whenever I I can use it if I need it in time I need thank you very much.
Date of experience: October 31, 2023
We appreciate your time and we are glad you took the opportunity to protect your vehicle. If you have any questions give us a call!
The item was the fact that you have to wait 25 days & 500 miles or 40 days & 250 miles as a Senior of 81 years old I don't think I drive that many miles anymore in that time frame meaning for a couple of months I have to pay for 2 companies instead of the one I got away from I don't have that much income
I just wanted to find out why I had to wait for the waiting period but still have to pay for 1 or more months with no coverage until I hit the 25/500 or 45/250 I can't afford paying 2 companies and I don't want to take a chance on no coverage during the waiting period
Kept getting phone calls and Emails that sounded interesting. In fact I thought I had signed up for car shield in the first place but found out later it wasn't.
Date of experience: February 3, 2024
It was a phone call only needed my card and requirements for use of the program.
The person on the other was helpful, respectful and fun to chat with.
Tv and I just bought a used car
Date of experience: December 9, 2023
My experience was amazing, they covered everything they said they would. Offered to let me choose my own mechanic and also offered advice on what and whom to look for when choosing a mechanic.
Because of their advertisement adds.
Date of experience: February 13, 2024
CarShield is the largest vehicle service contract company in the nation. We have a national TV and radio campaign. CarShield is endorsed By Ice-T, Glenn Beck, Mark Levin, Vivica A. Fox and many more celebrities. Our goal is to drive traffic to our affiliate website https://carshieldprotection.com/. We are open 7 days a week and our business hours are 7:00am CST to 9:00pm CST.
Since forming in 2005, CarShield has had the privilege of protecting over two million vehicles. With every vehicle, our goal is to provide exceptional experience by providing every owner of a vehicle with a dependable, reliable, and affordable solution to unexpected and costly repairs. CarShield is committed to being a financial shield in a time of need.
That is unfortunate and we’re sorry we couldn't help. We can only cover the parts listed on your policy.
Even though we are sorry to see you go as a customer, we hope you keep us in mind for the future. If there is anything more we can do for you, please give us a call.