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CarShield has a rating of 4.2 stars from 3,777 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with CarShield most frequently mention customer service, repair shop, and credit card. CarShield ranks 1st among Auto Repair sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
A couple of months after I signed up, I almost cancelled. Car shield reps worked with me to find the right coverage that better suited my needs that fit with my budget. I questioned my decision from time to time, all the way up until my transmission AND differential both gave out simultaneously. Over $8,000.00 that they covered. I had to pay almost $450.00 for the stuff that wasn't covered like fluids. Saved my A**! As long as you read your contract and know what to expect, Car Shield is a very good service.
I was called twice about my bill not gone through my credit card when I had a email from my bank showing that went through OK. So by the third time I had to tell the operator to recheck because it was paid. So I don't know why I was called when it was paid on time so looks like one department didn't know what the other department was doing
Disappointed and frustrated to hear you don't cover all the cost for parts or labor or whatever the problem, we pay a premium and deductibles to find out we're not covered on everything
Circles
Advertising sounded good and ur operators tell you what you want to here and to find out it’s not the truth
Date of experience: December 11, 2023
Excellent service--everyone was very knowledgeable and answered all of my questions. I appreciate this service and so grateful to have this protection for my car.
My manufacturer's warranty expired and I knew that I needed some type of insurance. I am grateful that you fill this gap for people in my situation.
Date of experience: December 7, 2023
Thank you for your review and we are always here to help. Please give us a call if you need anything else!
The Carshield representative helped me with what I needed. They gave me the time necessary to make my payments.
Tip for consumers:
No
Products used:
Carshield Policy
Date of experience: May 20, 2024
I bought carshield protection for my 2010 Toyota Corolla and 4 months later it blew a head gasket. I took the car to Toyota to have it repaired however, car Shield told them that since the radiator appeared to have been leaking,( which was a bold-faced lie), they refused to fix my car because they said that the head and head gasket would not be covered because the head gasket was not damaged by a moving part.
Even though, when I was told by their salesperson that with the plan that I got I was covered from headlight to tail light and everything in between. Even if the engine needed replacement.
Have a Toyota made their inspection they told me that the engine would have to be replaced, car shield, refuse to replace the motor and refused to fix anything.
As a result I had to purchase a new motor myself and I am now in the process of replacing the old one myself. I am 64 years old and cannot afford to have anybody else do it on my own which is why they should live up to their responsibilities and fix it for me.
There is no way that I would ever be able to recommend this Fly by Night crappy service to anyone all they do is take your money and don't do a damn thing for you.
As far as I'm concerned they should be rated with a minus 0, refund every dime that I've ever paid them and be put out of business so that they cannot rip off anybody else.
The customer service people did not care about me or my car. Basically all they said was too bad so sad, it sucks to be you.
I chose car Shield because given the fact that I am retired and on a fixed income, I cannot afford to fix my own vehicle if it should break down. However it seems that I am going to have to do it all myself again. It's not that I cannot or I do not know how, it's just that at this age I would not do it except for the fact that I need my car. I thought carshield was going to be a blessing when my car broke, however, it turned out to be nothing more than a rip off.
Date of experience: December 1, 2023
I over paid on one of my acct by accident and called to have money transferred to correct acct. Which they took care of. Was very professional and went easy.
Heard great things about there service
Date of experience: March 1, 2024
Sales person was good until I researched competitors. For what carshieldcharged for 1 year I received 5 years coverage matching apples with apples. Same covered parts less deductible.
Internet. TV adds.
Date of experience: January 11, 2024
We apologize if you feel this way. We do go over what is covered with you on the initial phone call and also send you the policy.
Even though we are sorry to see you go as a customer, we hope you keep us in mind for the future. If there is anything more we can do for you, please give us a call.
I've had these kind of coverages before and I learned my lesson. Take care of your vehicle like it's your baby and it will serve you well. Abuse it, then you pay for it.
Date of experience: January 12, 2024
Had issues with my vehicle. Gave my agreement number to shop. 2 hours later received text and a call to let me know the claim had been initiated by the shower. 20 minutes later got a approval text
Because I wqs guaranteed the greet assistance by a friend
Date of experience: November 14, 2023
We appreciate your support and review. If you have any questions about your policy don't hesitate to give us a call!
I haven't had to use services you provided I hope I don't have to, but we know eventually cars break down it's not a matter if it would break down, it's when, and I hope Car Shield will provide the service I need when it does happen..
Very good, answer all the questions made me feel like I need anything they were always there to explain it to me
The extended warranty I checked into a few and Car Shield provides the same at lesser price
Date of experience: December 20, 2023
Thank you for your time and review. If you have any questions give us a call!
Great customer service. I sold a vehicle that had a car shield extended warranty on it I called car shield and they quickly issued a refund for the policy
Date of experience: February 4, 2024
My car is getting older although l take good care of it l just needed a back up in case something happen, l hope it doesn't but incase l have car shield.
Date of experience: November 14, 2023
We appreciate your support and review. If you have any questions about your policy don't hesitate to give us a call!
They explained it well and all the commercials I saw and the letter I received in the mail sounded really good I'm glad I was able to join even though I have a deductible to pay first before I can use it but maybe it will still be a long time before I even have to use it
Cause I heard so many good things about it from all the commercials
Date of experience: February 3, 2024
When I was in a financial hardship they worked with me so that I could keep my coverage. The representative I spoke with was extremely helpful and polite. I could not ask for better service!
The customer service representative was extremely helpful and polite!
Because the policy covers everything except the normal ware and tare or normal maintenance on the vehicle as long as I keep up with the maintenance of my car.
Date of experience: August 8, 2023
I live in NY and no one can avoid rust and corrosion. You denied to pay for the repair. I pay you ever month for a pease of mind. Why do I pay you over a $1000 per year? Not happy
For help with my vehicle breakdowns
Date of experience: January 9, 2024
That is unfortunate and we’re sorry we couldn't help. We can only cover the parts listed on your policy. Hopefully, we can help with your next repair.
I had my washer fluid repaired, a hose had to be replaced but according to you all it wasn't covered. Now I'm wondering if anything is covered, just wondering.
Date of experience: March 4, 2024
To date I have not used My Car Scheild Policy, My car in still in the shop for its radio replacement I understand the Service department has an approval from Car Shield to cover the total cost of the radio and the installation. I will drop another comment when the job is complete, Great So Far!
see above
Piece of Mind for continued care of ny Car
Date of experience: February 4, 2024
On my first call with CS I was calling to find a place that might take my coverage, and they gave me that information. All is good. Then they told me I had to call them(CS/AC?) to get a "pre authorization for a diagnostic for my vehicle which I would have to pay in advance, BUT would get back at the end! One the net call FOUND OUT, THAT WAS NOT TRUE. Did not need approval for diagnostic and DO NOT GET ANY MONEY BACK FOR THE COST OF DIAGNOSTIC,
NOT GOOD they told me none of what the first guy said was true, I dot get the diagnostice fees back, my CS rep said I should owe XXX, my mechanic is saying twice that becasue CS is now allowing enough hrs to do the job. SO HOW DO YOU THINK I SHOULD FEEL.
Close to 4 yrs ago they told me a lot of good thing, which don't NOW seem to be coming true?
Date of experience: December 11, 2023
We do apologize you feel this way. We at CarShield have little to no control over the claims, shop process, or the administrators' decision. We are, however, always willing to explain the coverage details or help you with any of your Customer Service needs.
You CSR's were very helpful being it was my first time to use Car Shield.
You dealt with my service very quickly and I had no problems. My car was done the same day.
Your number one!
Date of experience: December 12, 2023
We are pleased to hear you found our customer service team helpful! If you have any other questions, don't hesitate to contact us.
I would absolutely recommend car shield. They are a great company with great customer service. They make it easy to file a claim and so helpful and knowledgeable.
They are just the best.
Date of experience: October 21, 2023
Thank you for the kind words. We are pleased to hear you found our service helpful! If you have any other questions, don't hesitate to contact us.
I had an issue with my deductible amount that was originally quoted to me, so I called to get it adjusted. The representative was kind, understanding, and helpful. I love that.
From a recommendation from a few people
Date of experience: November 26, 2023
Thank you for the kind words. We are pleased to hear you found our service helpful! If you have any other questions, don't hesitate to contact us.
We are so grateful to Car Shield. You did everything you promised. After we notified you about our problem, you worked directly with our dealer representative and settled our claim.
Our car is 11 years old and out of warranty. Love my car and not ready to trade it in.
Date of experience: February 2, 2024
Carshield has great customer service and truly seems to care.
When my car broke down, they were very sensitive to my safety
And getting the attention i needed.
I had some questions about coverage and the process in getting my vehicle repaired.
Carshield was one of the few companies that covered my older, foreign vehicle.
Date of experience: October 30, 2023
Thank you for the kind words. We are pleased to hear you found our service helpful! If you have any other questions, don't hesitate to contact us.
I took out a policy on my son's car. The mechanic found that the Ball Joint, Control arm assembly was worn and wouldn't pass the car for NY inspection. I filed a claim. They required the mechanic to document the issue and send pictures. The adjuster rejected the claim, he said the part has to "fail" before they will cover the repair. I asked if the part needs to fail and my son get in a serious accident before you will pay for the repair?
This company is a SCAM. Don't use them
Tip for consumers:
DONT USE THIS COMPANY
Date of experience: July 7, 2022
I called to ask a billing question. My question was answered quickly and effectively. The customer service representative was knowledgeable, and was able to give me a concise response.
I needed a good company that would take care of any issues with my vehicle.
Date of experience: February 2, 2024
CarShield is the largest vehicle service contract company in the nation. We have a national TV and radio campaign. CarShield is endorsed By Ice-T, Glenn Beck, Mark Levin, Vivica A. Fox and many more celebrities. Our goal is to drive traffic to our affiliate website https://carshieldprotection.com/. We are open 7 days a week and our business hours are 7:00am CST to 9:00pm CST.
Since forming in 2005, CarShield has had the privilege of protecting over two million vehicles. With every vehicle, our goal is to provide exceptional experience by providing every owner of a vehicle with a dependable, reliable, and affordable solution to unexpected and costly repairs. CarShield is committed to being a financial shield in a time of need.
We apologize if you feel this way. We do go over what is covered with you on the initial phone call and also send you the policy.