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CarShield has a rating of 4.2 stars from 3,606 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with CarShield most frequently mention customer service, repair shop, and great experience. CarShield ranks 1st among Auto Repair sites.
Proactively asks for customer feedback
This company responds to reviews on average within 23 hours
I have 2 vehicles covered under car shield including my 19 year old Land Cruiser. It comes with specific & straight forward guidance if we ever break down. Very happy to know I'm covered in the future!
After many years (7) of being with your company and very little repair claims; now that a major repair is needed you'll have dropped the ball with a lot of red tape and inquisitions. I've paid my premiums like clockwork every month. I'm not at all happy with your service or professionalism towards fixing my car, you'll looking for the cheap route to solve my issues. Cheapness seems to be your best interest and not satisfying a seven (7) year customer!
When I called CarShield to check on repair on my car, it was the easiest experience with a warranty company that I had ever had. It was also a great feeling to only pay my co-pay, total. Thanks Car Shield.
The reviews online.
Date of experience: November 5, 2024
When my car broke down I attempted to contact Car Shield; but apparently they was not car shield. I was told that car shield did not pay claims in KY and had law suites with various repair companies. They tried to get me to cancel my policy and file a com,plaint to get my money back that I had paid into car shield; I decided that did not sound correct. I took my car to the dealership and they contacted car shield and got the ball rolling. It took some time(3-4 weeks) but car shield did honor lmy claim and paid all but 885.00. I am very happy that car shield stood by their claims and repaired my car. Thank God.
I called cs after a few weeks because i was not sure why it was taking so long to get and ok for repair. The person I spoke to was very kind and helpful. I appreciated that at the time because i was stressed out because I did know if my car was going to be repaired.
The commercials; I believe the people who made them would not do so if the company was a fake.
Date of experience: September 24, 2024
We are always willing to go over your contract with you, explain the claim process, and address any issues. Please don't hesitate to contact our Customer Service Department if you need anything else!
I must have hit something in the road because it made a loud noise, then it sounded like I had created a hole in my muffler. I brought the car to my mechanic and he said a piece of the tailpipe had come off, and it would have to be replaced at a cost of $700. I called car shield to report it and ask for it to be covered. I have never heard from them since.
I have a policy with car shield.
Date of experience: November 16, 2024
Peter, we are sorry to hear about your recent breakdown. We offer mechanical breakdown coverage so unfortunately we do not cover external damages to vehicles. We would recommend contacting your car insurance for further assistance. Please give us a call if you have any questions about your coverage with us.
The issue with my car was diagnosed and woukd have been covered by the warranty but the warranty company said another procedure that was quite expensive had to be done first and would not be covered. Because of the demand by the rental company, the dealer could not fix the problem they identified. I took the vehicle to another mechanic and he fixed the item that was identified and I've had no issues with this since. Very disappointed and I'm in the process of looking for another warranty company. I was warned about Carshield and thought it was just competition slander, but now I'm not so sure.
No budging on the stance.
Recommendation of dealer where I purchased the vehicle.
Date of experience: October 16, 2024
Tom, the only claim with your account is from February of this year. We recommend calling our Customer Service at 1-800-587-4162 to so we can get a better understanding of the issues at hand. We apologize for any confusion and we look forward to speaking with you soon.
Icall due to the site being g down weeks, and still down and I needed to know why and I was assured that if I needed to use this insurance that they are a phone call away. Very professional courteous and helpful. Great job to a staff that gets little recognition
It met the needs I felt would be beneficial to my needs.
Date of experience: December 2, 2024
Ken, thank you for your positive feedback! If there's anything you need, please don't hesitate to reach out to us. We are here to assist you in any way we can.
I called to discuss my payment and my experience was very satisfied with my results. They were very courteous and knowledgeable with what to do and resolved the issue quickly. I would and do recommend this company to anyone who needs an extended Warrenty
I have had it so long I can’t remember but I think it was from a letter sent to me
Date of experience: November 13, 2024
Opal, we appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out!
I filed a claim regarding engine problems. Even though my issue was not covered by my contract, the claims adjuster was very sympathetic to my situation. He pointed out, in the contract, why my repair was not covered. He stated I did everything right, in regards to maintenance on my car, and filing a claim before the car broke down. I had to buy a new car, with a new car warranty. In the event I ever need an extended warranty, I will consider CarShield again for my coverage. I will also recommend CarShield to others. Your customer service was top notch.
When I called to cancel my contract, the customer service representative was very understanding about my situation.
I needed a warranty for repairs, because my extended warranty had just expired.
Date of experience: October 23, 2024
Jane, we're definitely sorry to see you go and appreciate your time to leave a review. If you ever want a start back up with us, we're just a phone call away!
Not to sure of the work done at this time, going to have a meeting this coming Monday work not done right at this time! I will get back to you later after we talk OK! This is going on the fourth time to try and fix my Car! Eric Guffey
Heard about you on TV.
Date of experience: December 10, 2024
Ronald, after further review of your account, it appears there are no open claims at this time. We'd like to learn more about what happened. Please contact our Customer Service at 1-800-587-4162 so we can get a better understanding of the situation and take the proper next steps. We look forward to speaking with you soon.
I canceled my CarShield plan and changed my mind about it. The professional who assisted me with reinstatement was understanding and well-trained. Nothing more to add to the description of how she treated me professionally.
Excellent.
I saw an ad on TV and tried them. There are some drawbacks however. The individuals who give the yes or no regarding repairs are not so nice. Their answer is mostly we don't cover that even though the booklet says they do. It's frustrating
Date of experience: November 5, 2024
Phyllis, we appreciate the time you took to leave a review. Our team is dedicated to ensuring you have a smooth and stress-free experience. We are here to help you understand your contract and assist in the claims process. Whether it's a simple inquiry or a more complex issue, our friendly and knowledgeable staff are ready to assist you. Your satisfaction is our top priority, and we are committed to providing you with the best possible service.
I called CarShield to see if my repair was covered. I made an appointment to get it repaired at the Volkswagen dealer and I gave them my CarShield membership info and they did the rest! It was fantastic
They told me it was covered and that’s all I needed to hear
I saw the commercial and it sounded like a great deal!
Date of experience: October 3, 2024
We're absolutely thrilled to hear that! It's wonderful to know that you found our service helpful. Don't hesitate to give us a call if you need anything else.
I didn't appreciate the misinformation during the early stages of claim approval process.
The repair shop was waiting for the claims department claiming that the necessary information was provided to the claims department to get the process moving.
I spoke with the claims department after waiting patiently for the process to get moving towards approval.
Unfortunately it wasn't until I registered my dissatisfaction on the claims department inquiry site before the claims department and the shop was on the same page.
Thankfully my vehicle is under going the necessary repairs.
I expect the remaining outcome will be more satisfying than the initial start.
I choose carshield because of its satisfaction rate amongst its members.
Date of experience: October 17, 2024
Michael, we appreciate you taking the time to share your experience about your recent claim. Reviews like yours, help us to identify and target the areas where we need to improve. We are always willing to go over your contract with you, explain the claim process, and address any issues. Please don't hesitate to contact our Customer Service Department with any questions or concerns you may have.
My overall experience with Carshield was really good. I had the service since February. They offered a really good deal for my vehicle. Thankfully, I didn't have to use any of the services for my vehicle but it was great to have the coverage when I needed it.
Kaylee was great! She was very personable, respectful, and she listened. She was very thorough as well. I appreciate her assistance.
Heard about it from other customers who liked the service.
Date of experience: October 8, 2024
Thank you for the review and when your vehicle does encounter a repair, don't hesitate to give us a call! In the meantime, if you have any questions about your policy or what is covered and what is not, please let us know.
This was my first time using CarSheild since I had started my contract with them and they have been very helpful with each and every step. From the time I called them and they located a transmission shop to starting my claim and starting my rental claim as well.
A friend told me that he had used Car Shield and he didn’t have any issues.
Date of experience: November 18, 2024
Lakesha, our team is dedicated to ensuring you have a smooth and stress-free experience. We are here to help you understand your contract and assist in the claims process. Please don't hesitate to give us a call if you need anything else!
This was my first time using CarShield. Needed a little bit of instructions to start. CarShield was very helpful. The process was very quick and the people were very friendly (at CarShield and mechanic location).
Person was very kind and answered all of my questions. He really got me started on the process. Without his assistance I would have been lost,
Did not want to be stranded anywhere. Plus any money saved is helpful.
Date of experience: November 5, 2024
Michael, thank you for your review. We are always happy to explain your coverage details and go over the claims process with you. If you have any questions give us a call!
They provided a rental car only problem was, the garage it was taken to had it for 2 days and figured they didn't have the equipment to do the job. It then had to be brought to a garage that had the right equipment we had to wait to get authorization that took 2 days and the weekend. Work hadn't started and I had to return the rental. It was a long process.
The policy price was reasonable
Date of experience: September 9, 2024
Robert, we appreciate the time you took to leave a review. Unfortunately, we don't have a say in the repair facilities processes. However, we are always happy to explain your coverage details, go over the claims process with you and attempt to address any issues. Please contact our Customer Service Department at 1-800-587-4162 for further assistance if you have any questions or concerns.
When we were talking to the agent in the beginning we gave him the two dealerships we deal with. He said both were covered. One wasn't. If we knew that we probably wouldn't have signed. The problem we found out after awhile was that they have trouble collecting money from you
From the commercials. They are two good to be true.
Date of experience: September 11, 2024
This is the third time I've received this request. I've sent a review already. The dealership handled all contact.
Date of experience: January 1, 2024
Being able to get a rental for a week from CarShield is great but the dealership still has my car with no idea when the part will come in or when the vehicle will be repaired. So I am only able to use vehicle for a week paid by CarShield but need to pay the additional cost on my own.
Cost and payment options.
Date of experience: September 24, 2024
We are always willing to go over your contract with you, explain the claim process, and address any issues. Please don't hesitate to contact our Customer Service Department if you have any questions or concerns.
Carshield representative told me that certain parts were covered and that my vehicle would be covered. Carshield after telling me parts were covered and authorized me to have my vehicle fixed refused payment
I asked to speak with a supervisor and was denied both times. I was speaking to at least three people over a five day period each day.
I had it on a previous vehicle that they had done work for without problem
Date of experience: November 25, 2024
Gary, we apologize for any inconvenience this has caused. We advise having the repair facility call our claims department with the diagnostic including part numbers to start the claim and verify coverage. Please contact our Customer Service Department at 1-800-587-4162 for further assistance if you have any questions or concerns.
Though I didn't have my car for six weeks, I was okay knowing it would be covered. I was hoping it would be full coverage but I was ok with the amount that they offered. They also covered 14 days of the rental car I had, it wasn't fully covered but I'm happy with the amount that was.
Actually at the time of my choosing Car Shield, they were the only one that I saw advertised. I knew I had to have some protective type of coverage.
Date of experience: October 29, 2024
Paula, thank you for your review. We are always happy to explain your coverage details and go over the claims process with you. If you have any questions give us a call!
Not used this service as of this time! I hope when I do need this service I will not have to fight for my right to have my truck serviced. I saw some disturbing things on the TV about Carshield, I hope it's not true!
I saw their add on TV and decided to try it, I have not had occasion to use the service!
Date of experience: September 6, 2024
Thank you for the review and when your vehicle does encounter a repair, don't hesitate to give us a call! In the meantime, if you have any questions about your policy or what is covered and what is not, please let us know.
I informed Car Shield that my card on file had been hacked and that I was waiting for a new number. I was told that it was fine and that I had 35 days to make the payment. Well EVERY DAY there was email/phone message that my payment was past due. I really did not appreciate it.
The commercials seemed real.
Date of experience: November 28, 2024
Carolyn, we apologize for any inconvenience this has caused. Please contact our Customer Service Department at 1-800-587-4162 for further assistance if you have any questions or concerns.
The lady at CarShield was very thoughtful about what I said about why I needed a factory dealership to do my problem with my brakes.Dealership did a good job.I to wait over 4hrs.but it was worth the time,also had free lunch at dealership.
Pricing was big factor
Date of experience: October 27, 2024
Keith, thank you for your review. We are happy to hear that you are satisfied with our services. Please don’t hesitate to call us if you need anything else!
I don't remember reading or being told the taxes ARE NOT PAID. They don't pay for anything that is not the problem like oil change or coolant when you have a waer pump done. My vehicle also had to have a timing chain replaced because of the water pump, the repair facility had to fight with them. The repair facility had to wait for car shield to send them the parts, couldn't just order them so that the person paying a pricey premium can get their vehicle back in a reasonable time.
Date of experience: November 15, 2024
Rob, that is unfortunate to hear and we apologize for any confusion regarding your coverage. We are always willing to go over your contract with you, explain the claim process, and address any issues. Please don't hesitate to contact our Customer Service Department with any questions or concerns you may have.
It seems that it took me longer to find someone that honors CarShield or any third party insurance than it would have been to take to the dealer and have it done. Fortunately, I did find someone who takes CarShield and they explained the procedure. The situation cleared itself up and I do know what to do incase something else goes wrong.
The customer service representative was extremely helpful and supplied me with answers to my questions.
Your ads on TV and reviews.
Date of experience: November 5, 2024
Ted, that is unfortunate to hear that you had issues with locating a repair facility. We offer comprehensive support in finding repair facilities near you. Our highly skilled and dedicated team is available to provide you with detailed information and guidance tailored to your specific needs. We are committed to ensuring that you receive the best assistance possible. Please don't hesitate to contact us if you need anything.
I had a main computer failure (a very expensive repair) and Car Shield took care of it all the way from the towing to the repair shop to getting me a rental car while it was being repaired all the way to delivery of my repaired vehical.
A very good experience. I'm certainly glad I joined CarShield
Very helpful customer service, they were with me through the whole process.
I have a 2011 Dodge Ram and knew that some day it was going to break down.
It's better to have protection and not need it rather than need it and not have it!
Date of experience: September 10, 2024
Robert, thank you for your 5-star review! We appreciate you being a loyal customer and helping to share the word about us. Please don’t hesitate to call us if you need anything.
The first time I had to file a claim and CarShield was on it! They authorized the repair, shipped the part to the repair shop and everything was done in a timley manor.
Thumbs up on this one!
I have a 2011 RAM 1500 4X4 that I purchased used and figured it would be a good idea to have a warranty on it. I was right!
Date of experience: October 30, 2023
CarShield is the largest vehicle service contract company in the nation. We have a national TV and radio campaign. CarShield is endorsed By Ice-T, Glenn Beck, Mark Levin, Vivica A. Fox and many more celebrities. Our goal is to drive traffic to our affiliate website https://carshieldprotection.com/. We are open 7 days a week and our business hours are 7:00am CST to 9:00pm CST.
Since forming in 2005, CarShield has had the privilege of protecting over two million vehicles. With every vehicle, our goal is to provide exceptional experience by providing every owner of a vehicle with a dependable, reliable, and affordable solution to unexpected and costly repairs. CarShield is committed to being a financial shield in a time of need.
Jimmie, we love reading reviews like yours! They reassure us that we’re making our customers happy and that our efforts are making a difference. If there’s anything else you need, please don’t hesitate to give us a call.