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CarShield has a rating of 4.2 stars from 3,734 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with CarShield most frequently mention customer service, repair shop, and great experience. CarShield ranks 1st among Auto Repair sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
My starter gave out on my 2014 F-150. Once again, CarShield made my repair experience smooth and easy. What would have cost me nearly $500 was just my $100 deductible. So far I've saved thousands on repairs through CarShield.
I was called twice about my bill not gone through my credit card when I had a email from my bank showing that went through OK. So by the third time I had to tell the operator to recheck because it was paid. So I don't know why I was called when it was paid on time so looks like one department didn't know what the other department was doing
Very happy with my choice. Have never had a problem in all the years of my contracts
Ease and convenience
Date of experience: June 2, 2024
The service garage was very good to work with! I'm new to car shield, only a couple of months, so I'm sure it'll be better next time!
They were very good, explained things well’
Date of experience: March 15, 2024
Not only do they find loop holes to avoid covering you but the representatives take it personally when you call to cancel the service, the rep. Argued back and fourth with me although I just wanted to cancel, he said " You should have read the agreement" although I called and asked them several times what would be covered, my part was covered but because of how it broke even through I did nothing wrong they found a way out, as I was cancelling the rep asked to place me on hold, I said that's fine but I sat on hold for at lease 10 minutes I went home the call dropped in the garage so I called back got the same exact rep. He asked " did you hang up the call" I said no i entered a garage he asked to place me on a 3-4 minute hold AGAIN so I asked if it would actually be a 3-4 minute hold because I held much longer the 1st time, he paused for so long I thought the call dropped again I had to say "Hello" he then blitzed through cancellation terms and then hung up on me like he actually ended the call said goodbye and hung up on me If you were able to blitz through like that and then hang up on my why did you place me on hold to begin with? Then ask to place me on hold again? He took my wanting to cancel very personal, I did not want to argue or talk I wanted to cancel that's it. I'm disgusted with the whole experience from start to finish.
Tip for consumers:
Not only do they find loop holes to avoid covering you but the representatives take it personally when you call to cancel the service, the rep. argued back and fourth with me although I just wanted to cancel, he said " You should have read the agreement" although I called and asked them several times what would be covered, my part was covered but because of how it broke even through I did nothing wrong they found a way out, as I was cancelling the rep asked to place me on hold, I said that's fin
Products used:
Carshield
Date of experience: June 21, 2023
My reviews are on this site and many people have responded to them.
This money grubbing group bilks people like you out of your hard earned money and gets away with it.
Help me shut them down by filing a complaint with the Better Business Bureau in your area. Most importantly, DONT CALL THEM!
Tip for consumers:
I think I’ve said it. Don’t Call, if they call you hang up immediately, they are strong arm artists and rude and crude and one of the worst scammers I’ve ever reviewed.
Date of experience: November 12, 2019
There were a lot of out of pocket expenses for parts that thought would have been included in the work completed.
Representative was friendly and helpful
The overall savings
Date of experience: March 5, 2024
I went in for a oil change and they found some thing leaking in the front end.The part had to be replaced.Car shield took care of it.
2022 I think
Date of experience: March 1, 2024
Had my first claim, never had an issues was a smooth and satisfying experience. I'd highly recommend getting carshield for your vehicle
Outstanding, very satisfied with my experience
Just purchased this vehicle
Date of experience: April 1, 2024
Great insurance to have, everytime i had car problems carshield always helped and made sure i was back on the road
always knowledgeable and fast at helping
Wanted the maximum life for my vehicle
Date of experience: April 1, 2024
I've been with Carshield since 2020. Tried using it for the very first time because my vehicle is using up engine oil. My claim was denied, through an underwriter called American Auto Shield, stating my contract doesn't cover oil consumption. I filed a dispute with Carshield stating that the issue of oil consumption is the result of something not working right in the engine. So i then get told from an Auto Shield rep that i will have to pay out of my own pocket to have the engine torn down to find what is causing the oil consumption. So thinking i was going to have to pay only $100 deductible, i now will have to pay over $3,000 to have the engine torn down to find what's causing the oil consumption. My copy of the Carshield contract states i'm covered for "all internally lubricated parts within the engine." The contract also states "The engine block and heads are covered ONLY if damage is caused by a FAILURE of any internally lubricated part within the Engine. My claim should have been an easy approval. Oil consumption, with no leakage, is systemtic of an an internally lubricated part failing. There's evidently some fine print that states "tear down of the engine is the responsibility of the owner."
The Carshield rep told me how to file a dispute. Sadly the underwriter, American Auto Shield, still didn't help to properly resolve the issue.
I thought i was making a goid decision to protect my vehicle.
Date of experience: December 14, 2023
I had transmission problems Carsheild did just as advertised. Repaired the transmission and the only charge was the deductible of $100. Also a loaner was provided at no additional charge
Customer service got the job done
Date of experience: January 15, 2024
Had a couple of issues and they paid for NOTHING at first. When they did, it was 40% percent. I still had to pay more
Recommendation
Date of experience: April 2, 2024
Staff was knowledgeabole and effiecient. However, I would have preferred a totally automated process for making a payment. Also, I never received the email confirmation of the payment.
Have been with Car Shield for 6 yrs. I trust them to help when needed.
Date of experience: October 30, 2023
Thank you for your review. Glad to see our customer service was able to help you out so quickly. Please contact us if you have any other questions.
Today couldn't ask for better results so impressed. I was very very happy believe what I picked up the bill and only had to pay the co-pay thank you very much Steve PRIMO.
Date of experience: February 1, 2024
I have had excellent service with Car shield and My stepfather and several friends are now clients as well!
Date of experience: March 2, 2024
Don't cover a lot of what you say.such as things for cooling systems.Rental car, car can't run without water.
They were polite.
To save money?
Date of experience: March 1, 2024
After three years with my car shield policy on my Ford fusion, I added my Subaru Crosstrek and three months after having my cross trek the hybrid motor needed to be rebuilt and because of a bulletin from 2017 the claim was denied and I'm sure with this scam company Anytime you submit a claim for anything they're gonna come up with a reason as to why it's not covered under the policy even though you have the highest policy covering everything possible I canceled my two policies. I would never recommend Carshield and their TV advertisements are an absolute abuse of customer relations. When we first submitted the claim it took 10 days of back-and-forth before we could open up a claim they wouldn't submit the parts list from me the customer they had to speak with the dealership and the Subaru dealership in Tucson Arizona. Service department were very laid-back and lazy and did nothing in an attempt to get the job Which would have netted them an $8000 service you think they would've worked the little harder. The service manager was less responsive than the front desk people I would never recommend service at Tucson Subaru either. It's really a shame to say that customer service has really been lost, in this new generation
Products used:
Didn’t do repair because Carshield denied the claim due to a seven-year-old bulletin which has nothing to do with Worn parts on the hybrid motor after three years of policy on one car and three months on the newest used car, I canceled my plan, figuring that every time I go to a service center they’re going to come up with some stupid finding in their favor not to cover your claim as a customer, I feel totally violated and ripped off from a nationwide company spending millions of dollars on advertising and promoting false information about their coverage
Date of experience: November 21, 2023
We apologize if you feel this way. We do go over what is covered with you on the initial phone call and also send you the policy.
Even though we are sorry to see you go as a customer, we hope you keep us in mind for the future. If there is anything more we can do for you, please give us a call.
THEY DENIED MY CLAIM, BECAUSE SUPPOSEDLY MY CAR STILL HAS A LIFETIME WARRANTY WHICH IS NOT TRUE THEY SCAMMED ME, I WENT TO THE HYUNDAI AND THEY TOLD ME THAT WAS NOT TRUE, I HAVE CALLED CARSHIELD MANY TIMES THAT I NEED A LETTER EXPLAINING WHY THEY DENIED MY CLAIM AND NOT THAT THEY WANT TO GIVE IT, IT IS A COMPLETE SCAM.
I CALL CUSTOMER SERVICE AND COMPLAIN AND NO ONE KNOWS ANYTHING, I FEEL COMPLETELY SCAMMED.
Tip for consumers:
THEY DENIED MY CLAIM, BECAUSE SUPPOSEDLY MY CAR STILL HAS A LIFETIME WARRANTY WHICH IS NOT TRUE THEY SCAMMED ME, I WENT TO THE HYUNDAI AND THEY TOLD ME THAT WAS NOT TRUE, I HAVE CALLED CARSHIELD MANY TIMES THAT I NEED A LETTER EXPLAINING WHY THEY DENIED MY CLAIM AND NOT THAT THEY WANT TO GIVE IT, IT IS A COMPLETE SCAM.
Products used:
N/A
Date of experience: December 5, 2023
We apologize if you feel this way. We do go over what is covered with you on the initial phone call and also send you the policy.
I was intending to cancel coverage due to excessive cost, the gal offered a 33% discount, so w am hanging in there for a little longer.
Intended to cancel coverage due to cost. The gal talked me into staying longer by offering a 33% discount.
Advertising
Date of experience: March 4, 2024
Spoke with a representative about account and the change that I needed made. She was super nice and very helpful.
I chose Car Shield because it's a very dependable company. I spoke with friends and I received good information from them.
Date of experience: February 16, 2024
We are so grateful that we had Car Shield coverage when we needed it. It saved us a lot of money. Well worth the monthly fee. Thank you!
We had an older truck that was out of warrranty.
Date of experience: April 1, 2024
Exceptional service always with a smile! It is a pleasure to call knowing I will be taken care of very promptly!
I changed my credit card information with no difficulty at all!!
I trust them and it relieves me of stress knowing if I need them they will be there for me!
Date of experience: February 6, 2024
Broke down going on vacation to Arizona contacted Car Shield...found a certified mechanic...3 days later fixed and back on the road Thank-you
Had a problem...got it fixed...very satisfied!!
Retired and planning vacations to get out of cold winter weather.saw add on TV.called got a quote.waited to talk about it with my wife...called back and got signed up
Date of experience: February 5, 2024
$#*! CAR SHIELD! MY WIFE CLUTCH WENT ON HER CAR AND AFTER PAYING 89 MONTHLY FOR 2YRS ON TIME! THESE CONS AT CAR SHIELD SAID ITS NOT COVERED. WHEN WE 1ST CALLED THIS PLACE MY WIFE TOLD THEM SHE HAD A STICK SHIFT AND THE SALES MEN SAID IT WAS COVERED BUMPER TO BUMPER DIAMON PACKAGE, NOW 2YRS LATER THEY DONT WANT TO HONER THEIR OWN THEIR OWN LIES AND DECETFULLNESS! NOW I HAVE TO PAY 1900 BUCKS TO GET THE CAR FIXED. IM A HARD WORKING MAN THAT TRUSTED CAR SHIELD LIES, CANT AFFORD TO GET CAR FIXED, BUT I CANT LET IT SIT AT AMMACO AND LET MY WIFE DOWN. DO NOT USE THIS COMPANY PLEASE THEY WILL SCREW YOU IN THE END.
Tip for consumers:
car shield is a scam!!!
Date of experience: February 27, 2024
CarShield is the largest vehicle service contract company in the nation. We have a national TV and radio campaign. CarShield is endorsed By Ice-T, Glenn Beck, Mark Levin, Vivica A. Fox and many more celebrities. Our goal is to drive traffic to our affiliate website https://carshieldprotection.com/. We are open 7 days a week and our business hours are 7:00am CST to 9:00pm CST.
Since forming in 2005, CarShield has had the privilege of protecting over two million vehicles. With every vehicle, our goal is to provide exceptional experience by providing every owner of a vehicle with a dependable, reliable, and affordable solution to unexpected and costly repairs. CarShield is committed to being a financial shield in a time of need.
We're sorry to hear this. It is unfortunate when a needed repair isn't listed for coverage on your policy. Hopefully we can help you on the next one!