- Log in
- Browse Businesses
- Guides
- Resources
- Write a Review
- Request a Review
- Backed by the National Science Foundation
- For Business
CarShield has a rating of 4.2 stars from 3,734 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with CarShield most frequently mention customer service, repair shop, and great experience. CarShield ranks 1st among Auto Repair sites.
Proactively asks for customer feedback
This company responds to reviews on average within 23 hours
My starter gave out on my 2014 F-150. Once again, CarShield made my repair experience smooth and easy. What would have cost me nearly $500 was just my $100 deductible. So far I've saved thousands on repairs through CarShield.
To my jeep in because it was shutting down while driving. The technician said it was oil housing and oil sensor problems also the crankshaft sensor was failing. You guys said prove it. It didn't fail in the shop but it did three times the next day so. Now I got take it back 3days before Christmas. It shut down trying to merge onto the Pennsylvania Highway which is very dangerous. The crankshaft sensor is cover so why just cover it.
Called to ask a simple question and was given the most accurate and informative information regarding coverage details.
Prompt answering my call. Gave me exact information regarding my coverage. Took the time to explain it. Thanked me for my business.
As an elderly consumer it gives me satisfaction knowing my car is protected for mechanical repairs.
Date of experience: March 4, 2024
We just a few months ago signed up for Car Shield and have not yet submitted any claim. It's too early for us to make any kind of recommendation.
We were concerned that car repairs would exceed our budget.
Date of experience: February 4, 2024
Took 5 calls to finally get approval after being denied, car in shop for three weeks now for a simple headlight
bad
Commercials
Date of experience: February 1, 2024
Simple phone call to get help paying off account. Person on phone very helpful. Handled my request promptly.
Advertising & word of mouth.
Date of experience: March 1, 2024
Service is not like it use to be! Some ove your costumer people are not nice when calling! And not it takes so long to get a contact to get done
They was good when I first got them years ago.Now they are not as good service take forever to get done!
Date of experience: May 6, 2024
American Autoshield called and reported the claim would be completed do to a branded title. I informed the representative I was not aware of a branded title. The representative assured me the repairs would be completed and advised that I contact Carshield and explain the situation and inquire about the cost of a surcharge due to the branded title. I contacted Carshield and provided the details.
The representative recorded my concern and stated I would receive further details the following day by email or phone. I did not receive any details the following day. I contacted Carshield again the following Tuesday, November 28,2023. The representative provided details to the surcharge amount and stated the claim had been approved.
The repair shop contacted me Monday December 4,2023 and stated Carshield had denied the claim. I contacted Carshield and spoke to Victor in the claims department who stated the claim had been denied and Carshield would not honor any claim going forward for the repairs in the claim.
Agents were courteous. Information was incosistent. Victor refused to provide requested information and continually pointed out the dispute resolution process.
Date of experience: December 6, 2023
I had questions about coverage of a particular very expensive part a catalytic converter.i paid $2479.00 for right side block.
answered patiently
Date of experience: February 1, 2024
It turns out i need a headgasket replaced. My car was overheating, all the mechanic was going to do is replace the thermostate. And this minor thing to do and even this was refused.
the service person said no to fixing my car. even though we thought the problem was a minor one
I thought carshield would fix my car. I cant afford to myself.i chose carshield because i believed thier adds. It turns out to good to be true add ARE to good to be true. I got took and i swallowed the hook.
Date of experience: August 18, 2023
Was able to understand the agent who explained how car shield you make a great coverage for my car having no stress in repairs
My sister has coverage with you she spoke well about her car care her name is Rosa Hamilton she said get Car shield.
Date of experience: January 14, 2024
The service was impeccable, timely and fair. They kept me informed on all issues and resolved my concerns positively.
My questions were answered immediately.
Date of experience: February 9, 2024
I had the Gold since Sept 2022, AC went out the start of this summer. Took my Denali to GMC. They called me the next day and told me that Car Shield was going to look for a used AC, the dealer said "we don't install used parts So Car Shield hung up on them". Dealership told me So I called Car Shield and they told me the same thing. I told them that I'm not putting a used compressor on my $80K truck and they hung up on me!
TOTAL RIPOFF! I canceled 3 months ago and they still text telling me I'm 3 months behind! Pure STUPIDITY!
Date of experience: May 29, 2023
My questions were answered quickly I was given a quote and sent a contract of coverage for my vehicle. Thank you.
Information on your yearly package
Date of experience: April 9, 2024
When I could not find a car dealership to work on my vehicle personal, I spoke to told me it was cautious's job to do that, and they found a Ford dealer that I was satisfied with
Job well done
Date of experience: March 2, 2024
Great experience. It didn't take long for Car Shield to authorize the repairs and my van was ready to be picked up.
Very good. I had a few questions about the policy and where to take my van. They were able to help me find a repair facility and actually helped me schedule the appoinment. Very good customer service.
I had to buy an older model van and I wasn't sure what I was going to do if something happened that needed repaired. After seeing the Car Shield commercials on television, I decided that it must be a good deal for me.
Date of experience: January 1, 2024
The customer service rep was very helpful and solved my problem immediately. I was given a credit for being overcharged.
She was very knowledgeable and helpful.
Coverage and price
Date of experience: January 14, 2024
The title covers it all. My Ford dealership called Car Shield and got approval to do the work. No worries.
Date of experience: January 12, 2024
We appreciate your support. If you have any questions don't hesitate to give us a call!
I researched most of the companies that give protection and Car Shield was the best. I hope I never have to use them but I'm happy that I chose Car Shield!
Unlimited miles.
Date of experience: February 1, 2024
Satisfied so far, no problems, don't want any, but it is nice to know if i need you you are there for us.
Warranty for our car and truck
Date of experience: December 4, 2023
We appreciate your support. If you have any questions don't hesitate to give us a call!
Auto pay takes my mind off mailing in payments. I can go on worry free vacations knowing my daughter is taken care of by Car Shield.
Highly recommended.
Date of experience: November 3, 2023
We appreciate your support and review. If you have any questions about your policy don't hesitate to give us a call!
Took my car in for repairs…nothing was covered by Car Shield. After 1 year of paying $109.99. Will probably cancel
Heard from friends it was a good coverage. Guess not
Date of experience: December 9, 2023
That is unfortunate and we’re sorry we couldn't help. We can only cover the parts listed on your policy. Hopefully, we can help with your next repair.
Almost 2 months ago I had transmission problems.you hual it to mr.transmission in Montgomery, al.you paid 3000 dollars I paid my part. I call carsheild I was told nothing you can do but take it back.I did so they came back with another diagnose said it was computer after the in stall the computer they call me and said carsheild send a bad transmission. So on 11/13/2023 they call said another transmission was install and I own them for a computer I didn't need. Went pick up car it did drive 4 or 5 miles and transmission stop shifting. Took my car right back to MR.Transmission and it diagnose came reading the same problem it was said almost 2 months ago. So far I don't have my car... talk to carsheild claims department explain my problem and I get it nothing carsheild can help me but let mr transmission get right. It been almost 2months and they still not fix it and carsheild pay them... right now am not sure how to handle this.I done reach out to carsheild twice and also carsheild told a second person from carsheild went to look at it for the secondary transmission that was in stall. Then as carsheild and me talk on the phone it came mr.transmission provides the transmission. So that told me their was no secondary inspection was done.am I sure mr transmission already knew my car would not drive.I was call to pay for a computer. So I think mr.transmission try to pull carsheild and my leg and begin dishonest...next is for legal investigation to be precise...I don't see any thing I can do. But get legal advice. Mr.michael loza
Well not person fault.. but was told scene carsheild pay for my transmission to fix repair or replace it nothing they can do.. which it's not fix ..car is still at mr transmission shop...
I choose carsheild cause my car was getting order. I heard from many people I know said how great carsheild was. My job is an hourly way from home.an hour away back home. I think carsheild is great. And want to keep it..
Date of experience: November 15, 2023
Sorry to hear this. We have had over 2 million customers and the negative reviews online are a tiny fraction of our business. That said, we are always working on providing better products and services each day. If you have any feedback about how we could have served you better, please let us know.
Don't remember using it yet, thank you. What is covered by Car Shield I'm going to need a break job in the near future, would that be covered?
Date of experience: October 6, 2023
We do go over what is covered with you on the initial phone call and also send you the policy. If you have any questions, Please feel free to give us a call.
Very helpful service rep, because I had no idea that my dealership would not accept my insurance and ended up spending $1000.
The service rep sent me a service location from my route to all of the locations in and near home or work.
I have an older car, so I was hopeful that I would have no problem.
Date of experience: November 1, 2023
I have 2 vehicles with Car Shield and last year the cost was 69.99 for each. This year the cos on one went up to 119.00. Why such a large increase?
For the coverage and response time on my last claim
Date of experience: November 8, 2023
Sorry to hear there may have been confusion about your coverage. Give us a call sometime and we can go over your policy and answer any questions you have.
I merely wanted to submit an invoice for a lockout on my car and it took me forever to complete the process!
They claim they can never find my sent email...
I pay $91 a month for protection!
Date of experience: November 2, 2023
CarShield is the largest vehicle service contract company in the nation. We have a national TV and radio campaign. CarShield is endorsed By Ice-T, Glenn Beck, Mark Levin, Vivica A. Fox and many more celebrities. Our goal is to drive traffic to our affiliate website https://carshieldprotection.com/. We are open 7 days a week and our business hours are 7:00am CST to 9:00pm CST.
Since forming in 2005, CarShield has had the privilege of protecting over two million vehicles. With every vehicle, our goal is to provide exceptional experience by providing every owner of a vehicle with a dependable, reliable, and affordable solution to unexpected and costly repairs. CarShield is committed to being a financial shield in a time of need.
Sorry to hear there may have been confusion about your coverage. Give us a call sometime and we can go over your policy and answer any questions you have.