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CarShield has a rating of 4.2 stars from 3,734 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with CarShield most frequently mention customer service, repair shop, and great experience. CarShield ranks 1st among Auto Repair sites.
Proactively asks for customer feedback
This company responds to reviews on average within 23 hours
My starter gave out on my 2014 F-150. Once again, CarShield made my repair experience smooth and easy. What would have cost me nearly $500 was just my $100 deductible. So far I've saved thousands on repairs through CarShield.
To my jeep in because it was shutting down while driving. The technician said it was oil housing and oil sensor problems also the crankshaft sensor was failing. You guys said prove it. It didn't fail in the shop but it did three times the next day so. Now I got take it back 3days before Christmas. It shut down trying to merge onto the Pennsylvania Highway which is very dangerous. The crankshaft sensor is cover so why just cover it.
I signed up for coverage last Oct. 2021, paid a total over $1400 in monthly insurance thus far; today my car broke down, need a new cooling fan which is part of the cooling system, but you guess right, NOT COVER.
PLEASE don't waste your money, BIG RIPP OFF!
Date of experience: November 2, 2022
The operator was very good at her job, getting all my information and payment method in a very short amount of time.
I already had a contract with Car Shield, I was just trying to renew it so my vehicle could stay covered.
Date of experience: November 10, 2023
The experience was a good one. The tranny went on my 2016 Chevy and they replaced. The whole transaction took 5 day from start to finish.
I choose Car Shield because they do what they say.
Date of experience: February 5, 2024
Told to get refurbished items on my car that would not be insured by dealer, nor would they pay labor costs. I was warned about car shield.
No support!
Saw commercial. Full of untruths.
Date of experience: January 15, 2024
My car was at the gas station and wouldn't start I called Car shield. They sent roadside assistance and towed my car home. Cashied told me and suggested some places that take csrshield.
I'm looking for another service to fix my vehicle it's home now. I don't like to have to pay for roadside assistance again. It's Christmas time.
Because I pay for their services.
Date of experience: December 11, 2023
Thank you for your review and we are always here to help. Please give us a call if you need anything else!
I found the Car Shield staff to be very professional, courteous, caring, proficient and efficient in responding to customers requesting assistance.
Simply outstanding.
I chose Car Shield, because of its product offerings and its outstanding reputation among car warranty companies..
Date of experience: November 16, 2023
I'm really hoping for a positive experience when I use this service my dealership didn't sound excited we pitched this product.
Eileen was great and convinced me to stay with Car Shield. She also reduced my monthly payment.
Sounds like a good plan.
Date of experience: October 26, 2023
We appreciate your time and we are glad you took the opportunity to protect your vehicle. If you have any questions give us a call!
Car to meineke with check engine light on. Diagnostics revealed a new sensor needed. Car shield approved
I was beyond happy!
After research, felt car shield to be my best choice.
Date of experience: November 1, 2023
We're happy to hear this. Let us know if you need anything else.
When you call them every thing has to be approved. Before you can even use anything which is bull shot
People are nice. But still not Satisfied.
Thought it was good. But it's not what you think once they send you the contact.
Date of experience: December 14, 2023
Car Shield worked very quickly with my mechanic. I experienced no delay in getting my work done on time and properly.
I just decided to give it a go mainly because of all the success claims I saw on TV. I have not been disappointed yet, though I have only used Car Shield service once with a problem under $400, and been a customer for 4 years.
Date of experience: October 20, 2023
We appreciate your support. If you have any questions don't hesitate to give us a call!
Everything was done and could have been faster since it took over 3 hours for the dealer to get the authorization.
I needed a warranty that covers costly items since my factory and extended warranty had expired
Date of experience: August 21, 2023
We appreciate your time and we are glad you took the opportunity to protect your vehicle. If you have any questions give us a call!
Great plan. Repairs were approximately 2k. Only had to pay 200.00. Process was very fast. No delays.
Had been debating for some time about a plan. Kept seeing tv adds and decided to use Car Shield.
Date of experience: May 6, 2024
Your agent was great. She was very professional and most emphatic to my problem. I deeply appreciate her understanding.
I did have two major car problems while I had your insurance. My biggest problem with your insurance was it didn’t cover all the problems with my vehicle and I had to pay a lot of out of pocket expenses
Car shield came highly recommended
Date of experience: January 11, 2024
Even though we are sorry to see you go as a customer, we hope you keep us in mind for the future. If there is anything more we can do for you, please give us a call.
Car Shield representative professional response to my car needs in timely manner during the 2023 holiday hectic times. Thank you
Date of experience: December 5, 2023
We’re happy to help. Let us know if you need anything else.
Save your 1200 plus a year and pay out of pocket you no how these scam companies work they don't pay for S.t believe me you won't regret it
Tip for consumers:
Don't waste your hard earned money
Date of experience: July 22, 2023
The phone call was great no more content any more please let me know why my membership has increased?
It was a great phone call, now I know why.
I picked car shield at the time was very beneficial. Now I didn’t know that my membership had increased. This is making me rethink if this is worth the cost now!
Date of experience: January 9, 2024
Our coverage plans vary depending on the age and mileage of the vehicle. Therefore, our sales agents place you into the highest level of coverage your vehicle qualifies for at the best rates. If you have any questions, Please feel free to give us a call.
I did not have to worry about any service on my vehicle. Car shield worked with my service department smoothly and kept me informed.
Contact was great and working with the service department was no problem for me or them. The service department was happy to hear I had Car Shield.
Because of the premium amounts and great coverage and no increase after making a claim.
Date of experience: March 4, 2024
Wed-Mon one shop hadn't touched our car. Car Shield made changing shops a breeze by giving me an Interaction #
Advertisements made it sound like every auto that extended warranty has expired should have it.
Date of experience: March 9, 2024
The agent was very helpful at explaining the process and got us set up to get the diagnostic on our truck.
Have seen good reviews on Car Shield.
Date of experience: April 4, 2024
Luckily haven't had to use it. And I hope I never do. But they have a lot of covered items. Even if you run out of gas
Date of experience: January 1, 2024
Car Shields company is so reliable and their employees are so nice. They were on top of my needs immediately.
Referred by my brother who also has Car Shield
Date of experience: August 19, 2023
We appreciate your support and review. If you have any questions about your policy don't hesitate to give us a call!
First time using service since having it for a little over a year. Simple process and handled as expected.
Car was out of warranty and could get full coverage.
Date of experience: January 3, 2024
Areal person talked to me in a timely manner and was very knowledgeable. The problem was handled immediately.
Date of experience: February 4, 2024
I've seen the TV Commercials about joining Carshield and I'm so happy I finally joined, they associate was very friendly and gave me the best deal for my car.
I choose Carshield because I felt I needed to join because my car's warranty expired and plus it was very expensive
Date of experience: March 7, 2024
Dealership was very professional and efficient and they stayed in touch with carshield through the entire process.
Date of experience: April 1, 2024
CarShield is the largest vehicle service contract company in the nation. We have a national TV and radio campaign. CarShield is endorsed By Ice-T, Glenn Beck, Mark Levin, Vivica A. Fox and many more celebrities. Our goal is to drive traffic to our affiliate website https://carshieldprotection.com/. We are open 7 days a week and our business hours are 7:00am CST to 9:00pm CST.
Since forming in 2005, CarShield has had the privilege of protecting over two million vehicles. With every vehicle, our goal is to provide exceptional experience by providing every owner of a vehicle with a dependable, reliable, and affordable solution to unexpected and costly repairs. CarShield is committed to being a financial shield in a time of need.
We are pleased to hear you found our customer service team helpful! If you have any other questions, don't hesitate to contact us.