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CarShield has a rating of 4.3 stars from 3,697 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with CarShield most frequently mention customer service, repair shop, and great experience. CarShield ranks 1st among Auto Repair sites.
Proactively asks for customer feedback
This company responds to reviews on average within 23 hours
I've been a member of Carshield's Warranty Program for quite a few years. During this time, I've had to do maintenance on several vehicle parts. When claims were called in for approval I must say the dealership handling all repairs have been received positively wit prompt and immediate responses for claim verification. I have been blessed to not have my price portions to be above what I felt was reasonable. All claims are received, quoted a price with repairer, and paid upon completion of work. Yes! I'm a satisfied and pleased customer with CarShield and my repair dealership, Firestone for excellent care and showmanship of service! Thank you CarShield for respecting the needs of your customer, Starr Paul
The cost to replace the faulty touch screen on my car was covered by Car Shield. However, I was not expecting that Car Shield does does not cover the cost off programming it so it will function properly.
It nice to be able to talk to someone and not a machine I appreciate all of the thoughtfulness of our conversation thanks for your great staff
Date of experience: February 6, 2024
A Day after I paid-in-full the Balance of the Plan, I find out MY Service Dealer won't honor the CarShield Plan, due to slow/No payments for their efforts. Needless to say, I am In-Process of Cancelling the CarShield Plan (At a $75.00 Fee.)
Up Until about now (2 Weeks) was very satisfied with the Customer Service Response group. May change depending on how much longer I must wait for a Refund.
National TV Ads saying Service availabale EVERYWHERE.
Date of experience: January 1, 2024
Contacted & contracted within hours of initial call. Expecting Long Life from (leased then purchased) vehicle since it's low mileage on a leased ride that the spouse really likes.
B.H. Provided info that lead me to purchase this coverage at a fantastic rate.
Date of experience: October 2, 2023
I had transmission problems Carsheild did just as advertised. Repaired the transmission and the only charge was the deductible of $100. Also a loaner was provided at no additional charge
Customer service got the job done
Date of experience: January 15, 2024
I was told by several friends NOT to purchase a contract with Car Shield because they would look for any minute detail to use as a reason to deny a claim if I ever needed to make one. I told my friends that I believed Car Shield to be a reputable and fair company based on their advertising. As it turns out, I did have to file a claim for my transmission to be either repaired or replaced. Car Shield denied my claim stating the reason for denial was a pre-existing condition according to the vehicle codes at mileage of 16,833. This is physically impossible as the transmission currently in my 2019 Chevrolet traverse was not in my vehicle at that mileage. The transmission had been replaced by the Chevrolet Dealership in 2021 at approximately 70,000 miles under warranty. I have given notice of my desire to go to Arbitration in the State of Arizona where I live. Car Shield has paid for towing to the repair shop ($125.00), paid for labor to dismantle and diagnose the cause of the problem (approx. $2,000), and will now have to pay for legal representation to appear in Arizona ($undetermined$), and after I present proof of no pre-existing condition will most likely have to replace the transmission anyway. They would have saved a large amount of money if they had just performed as my contract with them stated and repaired the transmission…and they would have produced and maintained a very satisfied customer who would have been a very vocal voice in the community in their favor. They have made a very bad business decision on this one.
My claim was denied for a physically impossible reason. This amounts to fraud in my opinion. We will see why the Judge Arbiter decides.
I believed they were honest and fair…my bad.
Date of experience: November 9, 2023
I bought carshield protection for my 2010 Toyota Corolla and 4 months later it blew a head gasket. I took the car to Toyota to have it repaired however, car Shield told them that since the radiator appeared to have been leaking,( which was a bold-faced lie), they refused to fix my car because they said that the head and head gasket would not be covered because the head gasket was not damaged by a moving part.
Even though, when I was told by their salesperson that with the plan that I got I was covered from headlight to tail light and everything in between. Even if the engine needed replacement.
Have a Toyota made their inspection they told me that the engine would have to be replaced, car shield, refuse to replace the motor and refused to fix anything.
As a result I had to purchase a new motor myself and I am now in the process of replacing the old one myself. I am 64 years old and cannot afford to have anybody else do it on my own which is why they should live up to their responsibilities and fix it for me.
There is no way that I would ever be able to recommend this Fly by Night crappy service to anyone all they do is take your money and don't do a damn thing for you.
As far as I'm concerned they should be rated with a minus 0, refund every dime that I've ever paid them and be put out of business so that they cannot rip off anybody else.
The customer service people did not care about me or my car. Basically all they said was too bad so sad, it sucks to be you.
I chose car Shield because given the fact that I am retired and on a fixed income, I cannot afford to fix my own vehicle if it should break down. However it seems that I am going to have to do it all myself again. It's not that I cannot or I do not know how, it's just that at this age I would not do it except for the fact that I need my car. I thought carshield was going to be a blessing when my car broke, however, it turned out to be nothing more than a rip off.
Date of experience: December 1, 2023
This is the worst service I've ever had in my life they promise to pay for it things that are covered in the warranty and they do not deliver on any promises they send the same adjuster out and then they lie and say they help you pay for car towing car rental I haven't received anything back I would not recommend the service to anyone if I can give them a zero star I would
Date of experience: April 11, 2023
I was told by many repair shops they do not deal with car shield. I'm better off paying out off pocket. I tried to get a refund from car shield just for the current month and they refuse.
Products used:
My own money
Date of experience: February 9, 2023
I don't know why I'm getting the survey I did not have any interaction with car shield
Date of experience: March 8, 2024
Phone service agents were not helpful. Repair partially paid for with no explanation that made sense. This was one of the worse experiences I have ever had and I have been owning cars since 1983z
The agent was hard to understand. English was hit his first language. The tow company took so long to reach my house I used AAA.
Many repair shops would not accept car shield and when I found one they performed the repair. Car shield paid $280 and I paid $750.
Price and I was under the impression that the coverage would be fairly comprehensive
Date of experience: August 14, 2023
Great job getting my car fixed. Hassle free and the shop did all the work regarding contacting CarShield. They also answer right away should you have any questions
Date of experience: August 10, 2023
We're happy to hear this. Let us know if you need anything else.
It's nice to know your covered for a lot of major issues. Not having to worry about how you're going to pay the service is terrific! I am satisfied with CarShield.
I chose CarShield for peace of mind..
Date of experience: August 11, 2023
This is a waste of time, unless you have the time to fight with CarShield, who then turn your claim over to a company that doesn't use an address only PO Box. It's called United Car Care. I have current information for you Do not Get This Coverage. A horrifying experience, I am presently still fighting with "United Car Care" who authorized my claim then denied it. You are better off putting your money aside in a cookie Jar to save it for car repairs. All the monthly payments I made were in vain, think my 2016 Jeep with under 78,000 miles are covered. It's alright, they will ignore your calls. Then the blame games begin, in your contract is United Car Care, but when you take your vehicle for service, you have to say I have Carshield. Then the service people begin laughing, you have who/what? Lady, have you checked their rating lately? Yet, I paid thousands of dollars, for abandon protection. They will not cover you they will find every excuse possible. You are paying Car shield, and they throw you off on United car Care only for your claim to be denied! RUN from these people it's a scam. A Waite of time, you have to continue to call, and get bounce around. I am still waiting today 12/29/2023. I want to help someone not to get hurt. Save your money, Do Not Buy CarShield! They will fright you on every claim. I am still a customer,I paid to experince this horriable experince.
Tip for consumers:
I hate that a company, can be so heartless to their customer. I want other to be AWARE!!!!! this is real!
Date of experience: December 29, 2023
I called because of my concern. The Agent was so compassionate and helped me continue the Coverage within my means. I appreciate and I am grateful for the benefit extended to me.
I chose Car Shield because it fitted my needs. I am very pleased with the coverage and the price.
Date of experience: December 14, 2023
We appreciate your support. If you have any questions don't hesitate to give us a call!
Everyone I have encountered has been very professional and explained what I needed to do. It was very helpful to me as it was all new, but it has been very smooth in getting my vehicle repaired.
I shopped different companies and called 2; Car Shield and Endurance. The car shield rep was polite and explained what level of protection was available to me for my vehicle. The Endurance tep told me I was ignorant about what Car Shield really covered and I should just sign with Endurance. I picked Car shield because I felt I was dealing with the best.
Date of experience: December 14, 2023
They paid for a new motor all the labor everything was covered and they gave me a rental car super easy great work with a guarantee I love car shield
Products used:
Service
Date of experience: February 7, 2024
Tow truck showed up on time. They were well equipped to take care of my vehicle and tow it safely to the shop.
I have been a Car Shield customer for quite some time now. The price is great.
Date of experience: February 2, 2024
My car is a 2018 - Not "old", but certainly not "new".
It has 41,000 miles on it, because I don't drive much. Ice T kept drilling in my head to get Car Shield, and I love him... so I joined.
I was enrolled for 6 months. Something wacky happened to my car. Coolant started leaking from my car, but not on to the ground (where I could have detected a problem). It leaked into the engine. My car overheated on me, twice; Dashboard lights were flashing RED and the font was yelling at me to shut the car off.
I towed it to the local dealership. They did a two-day diagnostic on it. Turned out; I needed a whole new engine!
At 41,000 miles... I needed a new Engine?!? WHAT?!?
Car Shield picked up the bill. Total cost was just shy of $6,000.
I have recommended Car Shield to *SO* many people, ever since this incident. Friends, Family, Neighbors, Strangers... You name it! If I see a random person with their hood up and a puzzled look on their face, I recommend Car Shield.
I could not be more grateful for this Insurance. I will be a life-long customer of Car Shield.
There were a lot of transfers from one department to the next, I will say that. And because of that, I did need to repeat myself and why I was calling over and over. However, once I got to the right agent, my questions were answered quickly and easily and the conversation was smooth like butter
Mechanical repairs to a car are always expensive. My car was 5 years old, and I wanted to be cautious about "covering my behind" in regards to any upcoming repairs that could occur.
Date of experience: August 10, 2023
I was amazed how quickly; car shield acted on my claim at Dobbs! And then how quickly they paid for the claim! Had knee replacement; and needed therapy! Only two days!
So happy I decided to go with them! I made the right decision! Thanks car shield! It's cheaper a month than a new car payment! Very happy with your service
Date of experience: November 4, 2023
We are pleased to hear our team was able to answer any questions you had. Thank you again for your time.
Well, I'm supposed to have the gold package although car was completed with With repairs all Car Shield Auto was going to pay was $69 and I paid almost $900 out of pocket and that is what the gold package
I thought it was a good idea. Now I’m beginning to wonder.
Date of experience: December 5, 2023
Confusing, to much of a hassle… Truck been in the shop since Feb.22,2024. No rental, truck not fix😔
TV commercials,my neighbor..
Date of experience: March 4, 2024
I was very pleased as the customer service rep listened to me and my needs on an older vehicle as an older person on a limited income. He worked to fit my budget!
A neighbor has it.
Date of experience: December 3, 2023
I have been very satisfied with partial but the car shield app is horrible, I can never upload my service records and I seem to always have a problem with that.
I chose car show because I have an older car and needed protection.
Date of experience: December 9, 2023
We appreciate your support. If you have any questions don't hesitate to give us a call!
For the Price side recommended to anybody it's been a great company so far I haven't had to use it but one time and it was great
It was great
Date of experience: February 4, 2024
Only had to use it once and so far so good that's all I can say at this time
About what I was paying
Date of experience: August 16, 2023
Car Shield provided the service tech so I took it there and the rest was handled by the service tech and Car Shield, no hassle involved.
I told them my vehicle problem and they recommended a service shop to take it to.
I heard Car Shield was good so I wanted to find out and it turned out it was true.
Date of experience: March 8, 2024
I have been with Carshield for many years and have always had an excellent experience everytime.
I renewed my subscription.
Because I feel that they will come through when I need them.
Date of experience: March 15, 2024
CarShield is the largest vehicle service contract company in the nation. We have a national TV and radio campaign. CarShield is endorsed By Ice-T, Glenn Beck, Mark Levin, Vivica A. Fox and many more celebrities. Our goal is to drive traffic to our affiliate website https://carshieldprotection.com/. We are open 7 days a week and our business hours are 7:00am CST to 9:00pm CST.
Since forming in 2005, CarShield has had the privilege of protecting over two million vehicles. With every vehicle, our goal is to provide exceptional experience by providing every owner of a vehicle with a dependable, reliable, and affordable solution to unexpected and costly repairs. CarShield is committed to being a financial shield in a time of need.
We do apologize you feel this way. We at CarShield have little to no control over the claims, shop process, or the administrators' decision. We are, however, always willing to explain the coverage details or help you with any of your Customer Service needs.