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CarShield has a rating of 4.3 stars from 3,697 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with CarShield most frequently mention customer service, repair shop, and great experience. CarShield ranks 1st among Auto Repair sites.
Proactively asks for customer feedback
This company responds to reviews on average within 23 hours
I've been a member of Carshield's Warranty Program for quite a few years. During this time, I've had to do maintenance on several vehicle parts. When claims were called in for approval I must say the dealership handling all repairs have been received positively wit prompt and immediate responses for claim verification. I have been blessed to not have my price portions to be above what I felt was reasonable. All claims are received, quoted a price with repairer, and paid upon completion of work. Yes! I'm a satisfied and pleased customer with CarShield and my repair dealership, Firestone for excellent care and showmanship of service! Thank you CarShield for respecting the needs of your customer, Starr Paul
The cost to replace the faulty touch screen on my car was covered by Car Shield. However, I was not expecting that Car Shield does does not cover the cost off programming it so it will function properly.
I had an issue with my deductible amount that was originally quoted to me, so I called to get it adjusted. The representative was kind, understanding, and helpful. I love that.
From a recommendation from a few people
Date of experience: November 26, 2023
The quote for repairs was given but the cost was more out of pocket that I wanted to pay and I ended up getting a new car
For extended warranty
Date of experience: February 2, 2024
I have never experienced sure rudeness before in my adult life the with not Car Shield but the company that they are affiliated with. I changed to Endurance.
They were pretty nice but it was the other company that didn’t want to help
I had heard good and bad but after what I went through with them never again.
Date of experience: August 17, 2023
Took over 2 weeks for before we heard anything about a claim that my mechanic summited and still waiting for an answer for the claim taking way to long
Its not their fault that it only tells them what the screen tells them
At the time it sounded great
Date of experience: November 10, 2023
We do apologize you feel this way. We at CarShield have little to no control over the claims, shop process, or the administrators' decision. We are, however, always willing to explain the coverage details or help you with any of your Customer Service needs.
Yes, I was satisfied with my contact with Car Shield. However, this is the third request for rating/comment after I did rate/comment moments after finishing the contact. Please cease.
Date of experience: December 1, 2023
We appreciate your support. If you have any questions don't hesitate to give us a call!
I was told on the phone that the air compressor was covered and that I could send on the invoice. Then another person told me after I called to send the invoice that I was not covered.
I was told 2 different things which didn’t help me at all.
I heard about your company on 106.1 and I trusted their judgment.
Date of experience: December 9, 2023
My battery was dead. I called and immediately got an answer from them as to who was coming and a time they would arrive. They were prompt and courteous. I will recommend Car Shield to everyone.
They are reasonable and very prompt.
Date of experience: November 10, 2023
We're happy to hear this. Let us know if you need anything else.
I haven't had to use it yet, but I am sure that I will at some point.
I needed to update my card for payment. The person that I talked with was very nice and helpful.
I need it to be sure that I have a vehicle to use when I need it.
Date of experience: August 15, 2023
I haven't used it but the customer service was great... if I do happen to ever need to use it I hope they will pay for everything with no problems.
Customer service was great and answered all my questions
Just in case.its good to be prepared for an emergency fix.
Date of experience: February 4, 2024
My truck has been in shop over 2 months, endless bait and switch with representative. I have called over 29 times and so has shop.The rear-end went out on my truck. Do not use this company.
Tip for consumers:
Run from this company
Products used:
Haven't yet
Date of experience: April 27, 2023
Satisfied with the service and everything was done in a timely manner. The agent was very helpful in helping me with my problem
Looking at costumes satisfaction
Date of experience: February 11, 2024
When I got my plan, the Nissan Dealership uploaded it into their system. They took care of everything. So so happy to have Carshield!
Great reputation of coverage and service.
Date of experience: February 4, 2024
Had issues with my vehicle. Gave my agreement number to shop. 2 hours later received text and a call to let me know the claim had been initiated by the shower. 20 minutes later got a approval text
Because I wqs guaranteed the greet assistance by a friend
Date of experience: November 14, 2023
We appreciate your support and review. If you have any questions about your policy don't hesitate to give us a call!
CS does a very good job. Very pleased to have received emails keeping us informed of progress.
A monthly payment was much better than paying out a one time large sum of money for an extended warranty.
Date of experience: March 4, 2024
The person I spoke to was very knowledgeable. Also very helpful and answered my questions as thoroughly as possible. Good phone personage
Our car warranty is out and would like to just continue to feel assured of having help in an emergency. Hope I never have to use it though. Feels good to have it.
Date of experience: February 2, 2024
Was able to understand the agent who explained how car shield you make a great coverage for my car having no stress in repairs
My sister has coverage with you she spoke well about her car care her name is Rosa Hamilton she said get Car shield.
Date of experience: January 14, 2024
Received a fraudulent letter alluding to a car and a policy I did not own. HORRENDOUS INTERNAL FRAUD BY EMPLOYEES, scamming for personal data. Complaint portals online to customer service, never work, and ask to refresh over and over and over... they do not want to hear your complaints or expose themselves to another CLASS ACTION LAWSUIT BY THE FCC, AND THE FEDS. SENT YOUR COMPLAINTS DIRECTLY TO THE SHADY CEO, LISTED AS A Mark Travis, thousands of BBC complaints against this company across the US and in Missouri! Looks like it will take another class action lawsuit, to get justice for the many defrauded individuals, and identity theft victims due to internal fraud and employee misconduct!
Tip for consumers:
Contact the CEO Mark Travis directly instead of the shady, incompetent Customer Service staff.
Products used:
NONE, was the victim of Fraud by Car shield.
Date of experience: March 31, 2022
My car is getting older although l take good care of it l just needed a back up in case something happen, l hope it doesn't but incase l have car shield.
Date of experience: November 14, 2023
We appreciate your support and review. If you have any questions about your policy don't hesitate to give us a call!
I was having issues with the motorized divers side mirror on my 2015 Kia. Before I contacted a repair shop I called Car Shield to make sure that the issue was covered. I was told by the representative I spoke with that the repair would be covered minus my deductible. I made an appointment with the repair shop. Three days later, I contacted the shop because I hadn't heard anything. They told me that they were waiting for approval of the repair from Car Shield. So I called Car Shield again, only to be told by another representative that it was NOT covered. I asked why I was told two different things and I was cut off very sharply by "is there anything else I can do for you today" and a quick hang up.
I don't know who trains your representatives, but there are a couple of things that need to be covered with them. The first is to know their business and not provide customers with false information. Secondly, a little more respect when dealing with the customers who in the end are responsible for their pay.
No particular reason, but I am rethinking that decision and looking into some other type of protection. On top of that it seems as though there are only two shops in my area that even accept Car Shield. So the advertisement of taking you car to any repair shop is false. Oh, you can take it, but chances are you are going to have to pay for the repair yourself and then be reimbursed for anything covered.
Date of experience: November 27, 2023
We are always happy to explain your coverage details and assist in any customer service needs, however. We, at CarShield, have little to no control over the decision of your claims. That is up to the administrator of the account.
I've spoke with Customer service a couple of times just to get acquitted with my CarShield Contract. And they are very nice and helpful.
I saw CarShield on a commercial and gave them a call.
Date of experience: February 4, 2024
Told to get refurbished items on my car that would not be insured by dealer, nor would they pay labor costs. I was warned about car shield.
No support!
Saw commercial. Full of untruths.
Date of experience: January 15, 2024
The customer service rep was very helpful and solved my problem immediately. I was given a credit for being overcharged.
She was very knowledgeable and helpful.
Coverage and price
Date of experience: January 14, 2024
Well, anytime I call about a problem you'll be there to take care of it when I called And take care of my need for the problem that is with my car. Thank you very much.
It’s always great to talk to a customer service. They already take care of my needs with anytime I call about my car.
I am very happy to have CarShield to cover my car with everything make go wrong with. It is a big help for me whenever I I can use it if I need it in time I need thank you very much.
Date of experience: October 31, 2023
We appreciate your time and we are glad you took the opportunity to protect your vehicle. If you have any questions give us a call!
I was unable to open up my downloaded contract. I had a few questions to ask and she answered them perfectly.
I had issues with my contract that I downloaded, couldn't see it. The customer service rep helped me out by going through my contract.
My extended warranty ran out and I needed some coverage. I felt that this was very economical.
Date of experience: February 4, 2024
I had a question regarding certain terms of the policy. My question was answered very clearly and professionally. The agent was knowledgeable, helpful and the waiting time was very short
Watched advertising on TV, like what I saw, checked on line and was impressed by the positive reviews from customers, which is the best way to evaluate a company and it's service in my opinion
Date of experience: December 1, 2023
Air Conditioning issue, covered.
Engine Mount, covered.
Transmission, covered.
Rental Car during repairs, covered.
What Else Can I Say?
Date of experience: February 10, 2024
CarShield is the largest vehicle service contract company in the nation. We have a national TV and radio campaign. CarShield is endorsed By Ice-T, Glenn Beck, Mark Levin, Vivica A. Fox and many more celebrities. Our goal is to drive traffic to our affiliate website https://carshieldprotection.com/. We are open 7 days a week and our business hours are 7:00am CST to 9:00pm CST.
Since forming in 2005, CarShield has had the privilege of protecting over two million vehicles. With every vehicle, our goal is to provide exceptional experience by providing every owner of a vehicle with a dependable, reliable, and affordable solution to unexpected and costly repairs. CarShield is committed to being a financial shield in a time of need.
Thank you for the kind words. We are pleased to hear you found our service helpful! If you have any other questions, don't hesitate to contact us.