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CarShield has a rating of 4.3 stars from 3,697 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with CarShield most frequently mention customer service, repair shop, and great experience. CarShield ranks 1st among Auto Repair sites.
Proactively asks for customer feedback
This company responds to reviews on average within 23 hours
I've been a member of Carshield's Warranty Program for quite a few years. During this time, I've had to do maintenance on several vehicle parts. When claims were called in for approval I must say the dealership handling all repairs have been received positively wit prompt and immediate responses for claim verification. I have been blessed to not have my price portions to be above what I felt was reasonable. All claims are received, quoted a price with repairer, and paid upon completion of work. Yes! I'm a satisfied and pleased customer with CarShield and my repair dealership, Firestone for excellent care and showmanship of service! Thank you CarShield for respecting the needs of your customer, Starr Paul
The cost to replace the faulty touch screen on my car was covered by Car Shield. However, I was not expecting that Car Shield does does not cover the cost off programming it so it will function properly.
Have only talked to two representatives thus far and have been very pleased!
They were easy to understand and and very helpful and knowledgeable!
Did research and Car Shield appeared to be the best choice.
Date of experience: February 10, 2024
This event was a phone call to inform Car Shield that I needed to change my Credit Card. It was taken care of satisfactorily.
Date of experience: February 1, 2024
Car Shield saved me $2000, when the turbo went out in my 2016 truck they didn't hesitate to help me. I am so glad I have Car Shield!
I chose Car Shield because I was told it was good.
Date of experience: February 5, 2024
I would deny service because of the mileage requirement. When I prove to him that I did meet the milage requirements. I was still denied no reason given.
They hung up on me several times. And then pass me on to someone else who could not hear. I have appealed the denial but have not gotten an answer.
Because the commercial with ms.Fox sold me on the company.
Date of experience: December 12, 2023
The title covers it all. My Ford dealership called Car Shield and got approval to do the work. No worries.
Date of experience: January 12, 2024
We appreciate your support. If you have any questions don't hesitate to give us a call!
I'm in good hands with CarShield! I have been a customer for years and have a peace of mind that when something happens to my vehicle CarShield will be there.
I chose CarShield because of a horrible experience I had in the past with my vehicle and had to pay for the repairs and service out of my own pockets. It was very expensive I must say and I made a promise to myself that I wouldn’t allow this to happen again.
Date of experience: August 19, 2023
We appreciate your support and review. If you have any questions about your policy don't hesitate to give us a call!
I've been paying carshield for 6 yrs. And went in to get my A/C fixed and they refused to pay for it. This was the first time I used there service. Don't waste your money, this a HORRIBLE COMPANY! DON'T DO IT!
Date of experience: September 15, 2023
Even though we are sorry to see you go as a customer, we hope you keep us in mind for the future. If there is anything more we can do for you, please give us a call.
CarShield replaced my transmission in my 2014 Chevrolet Silverado saved me Forty Seven Hundred dollars much appreciated Thank You and your staff Kent Finch!
Date of experience: February 2, 2024
Your representative was knowledgeable about a payment plan I wanted to follow. I decided to go with his description of what was being offered and found it easier than what I was paying.
Talking to them was nice and easy lemon squeezy in my opinion. Not once did I get a run around. I asked a question and I got answered quickly. Nothing like that happens much today with some customer services if you ask me..
My vehicle is over 6 years old now and I plan to keep it until it dissolves into a rust pile. It's paid for and out of warranty. That says it all I think.
Date of experience: November 12, 2023
My vehicle was taken to the repair shop for ONE issue.but the technician also found another one...CAR SHIELD took care of them both...
My dealership warranty was getting to high...CAR SHIELD was very reasonable...
Date of experience: February 4, 2024
Car shield sent me to a shop and got a diagnostic test done on my car and told the shop not to fix my because both problems was covered under a factory recall and the dealer fixed it free!
Needed an extended warranty and did my homework and gave them a call, I’m glad I did! Nice friendly rep that explained my coverage and found me a new mechanic shop that’s honest and reliable! Car Doctor!
Date of experience: November 15, 2023
We’re happy to help. Let us know if you need anything else.
I had my doubts about car warranty company but I took a chance with Carshield and I'm glad I did service was exceptional
Car warranty
Date of experience: March 1, 2024
Only paid a third of the cost and nothing on the car rental my daughter used for the week it took to get her car fixed.
From the advertising and I wasn't aware of any other companies at the time.
Date of experience: February 1, 2024
I needed arm controls front left front right and ball joint. Did not cover and too expensive to fix so I had my son do it.
Date of experience: February 1, 2024
Very satisfied with not only the time it took to respond, but the person helping went above and beyond to get me back on the road
Herd good reviews From friends
Date of experience: February 1, 2024
Our phone call to Car Shield to renew our contract was handled very quickly and pleasantly by the representative.
Our car maintenance issues were handled very quickly and efficiently. Was very satisfied with the process and outcome.
Made our decision on the commercials on television.
Date of experience: February 6, 2024
I called to check on my account and they explain everything to me again.
Because the other companies always donw played Car Shield and talked bad about them.
Date of experience: March 10, 2024
Your agent was great. She was very professional and most emphatic to my problem. I deeply appreciate her understanding.
I did have two major car problems while I had your insurance. My biggest problem with your insurance was it didn’t cover all the problems with my vehicle and I had to pay a lot of out of pocket expenses
Car shield came highly recommended
Date of experience: January 11, 2024
Even though we are sorry to see you go as a customer, we hope you keep us in mind for the future. If there is anything more we can do for you, please give us a call.
Carshield has great customer service and truly seems to care.
When my car broke down, they were very sensitive to my safety
And getting the attention i needed.
I had some questions about coverage and the process in getting my vehicle repaired.
Carshield was one of the few companies that covered my older, foreign vehicle.
Date of experience: October 30, 2023
Thank you for the kind words. We are pleased to hear you found our service helpful! If you have any other questions, don't hesitate to contact us.
If I knew I'd have to pay portion of my repairs I would have went with a provider that stands on their contracts, not shucks and jibes to keep from paying the bill.
Nice
Date of experience: August 18, 2023
Thank you for your review and we are always here to help. Please give us a call if you need anything else!
I have been subscribed to Car Shield for several years now and have had only one claim, but that claim was handled quickly and to my satisfaction.
My previous charge card was compromised so I had to replace it. The service personnel were very friendly and helpful.
I chose Car Shield because of the fair price to ensure that my Mustang continues to run as designed.
Date of experience: February 5, 2024
My transmission needed repair and I was dreading the expense. However, CarShiled picked up most of the cost. It was fast and easy to file a claim and have the service department paid for the job!
Date of experience: August 13, 2023
I never used the service, so I can't honestly review it. They were very polite when I had to cancel my service since I no longer drive.
Date of experience: February 4, 2024
The salesman everything he said, it was all lies. My car AC was down, the coverage didn't cover nothing. You owe me $350, please send me a check. Thank you
Disappointed.
Because of advertising.
Date of experience: August 14, 2023
I encountered a dead battery. Called Car Shield and it was like "Johnny on the Spot". Service was there immediately. No problem. I can travel the highway and feel GOOD knowing that I am protected. It's true Car Shield cars can travel anywhere knowing that they are protected ANYWHERE!
I LOVE MY CARSHIELD PROTECTION
Very grateful for service. No long waiting time. It was like "Johnny on the Spot"
I love traveling the highway. My kids feel good knowing that I am protected. They don't worry about me when I'm traveling.
Date of experience: December 2, 2023
CarShield is the largest vehicle service contract company in the nation. We have a national TV and radio campaign. CarShield is endorsed By Ice-T, Glenn Beck, Mark Levin, Vivica A. Fox and many more celebrities. Our goal is to drive traffic to our affiliate website https://carshieldprotection.com/. We are open 7 days a week and our business hours are 7:00am CST to 9:00pm CST.
Since forming in 2005, CarShield has had the privilege of protecting over two million vehicles. With every vehicle, our goal is to provide exceptional experience by providing every owner of a vehicle with a dependable, reliable, and affordable solution to unexpected and costly repairs. CarShield is committed to being a financial shield in a time of need.
We do apologize you feel this way. We at CarShield have little to no control over the claims, shop process, or the administrators' decision. We are, however, always willing to explain the coverage details or help you with any of your Customer Service needs.