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CarShield has a rating of 4.3 stars from 3,673 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with CarShield most frequently mention customer service, repair shop, and great experience. CarShield ranks 1st among Auto Repair sites.
Proactively asks for customer feedback
This company responds to reviews on average within 23 hours
I have 2 vehicles covered under car shield including my 19 year old Land Cruiser. It comes with specific & straight forward guidance if we ever break down. Very happy to know I'm covered in the future!
After many years (7) of being with your company and very little repair claims; now that a major repair is needed you'll have dropped the ball with a lot of red tape and inquisitions. I've paid my premiums like clockwork every month. I'm not at all happy with your service or professionalism towards fixing my car, you'll looking for the cheap route to solve my issues. Cheapness seems to be your best interest and not satisfying a seven (7) year customer!
Car Shield is not a company that has your best interest in mind. They say if your car breaks down they will fix certain items BUT when this does happen it's immediately a denial of your claim. They say that it was previously damaged and not covered. All I have to say is your car is starting to deter as soon as you drive off the dealer lot. So in essence "yes" it was breaking down when I got the "insurance" policy from them but I was driving the car and nothing seemed wrong. When I disputed their claim denial they made me get all of the paperwork for repairs that I had done in the past year and send them into the office. I had no repairs in the past year except for oil changes and such since the car was running fine. That was a problem to them and they made me keep paying the $109.00 monthly premium while all of this was going on back and forth. I couldn't stop paying because then they would've said I wasn't covered anymore. A catch 22 and a MAJOR SCAM. Read all reviews before purchasing. If I had I would NOT have bought this insurance.
Products used:
Insurance policy that denied all claims
Date of experience: August 6, 2022
Do NOT Buy! Very unusual there's no pricing information online, so had to fill out form and wait for someone to call. 6 Different Protection Specialist kept calling. Spoke to Cathy, who told me the call would be recorded, and transferred me to Shawn. Shawn gave me prices $183 per month for Silver plan to cover a 08 vehicle. He said the plan changes depending on the car. There is a $200 deductible. You have to wait 20 days and at least 500 miles before you can file a claim. No preexsting conditions are covered. I asked another question, and he just hung up on me. Another person called Skyler very nice, gave the sales pitch tried to connect me to another Production specialist, but I told her to take me off the list. This company just keeps calling. Do not give them your number! This company is out for money! You be better off saving your money in emergency fund, then later fixing the car on your own. No-one likes dealing with insurance companies. I'm glad he hung up, now after reading all the reviews on all the websites. FTC (Federal Trade Commision) should look into this company. Please read the reviews and listen, so you don't waste your money! Good Luck!
Date of experience: February 28, 2022
Carshield is as advertised. Took my car to any shop, for me it was the dealer. Dropped it off, submitted the claim online. Everything was covered and no hassle.
Always quick and personal customer service. No complaints
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Date of experience: August 8, 2023
Purchased a vehicle this year, within 6months having my vehicle I reached to carshield and purchased a policy. During the time of 4 months into my policy, my vehicle had some mechanical issues. I immediately called carshield and they recommend two repair facilities. Carshield denied the service they required. I took my vehicle to a third repair facility, paid extra monies to teardown my vehicle and carshield denied my claim not only once, but twice! Now I'm stuck with no vehicle and car note. If I've would have done more research with other warranty companies, I would have NEVER used carshield. Customer service is very poor and the adjusters just don't care or willing to work with you. Like I said, I've purchased a vehicle and carshield ask for maintenance records on a vehicle that I've provided the car fax report in detail. They just didn't want to pay out the repair cost of $16,000. And I was given this amount directly from carshield. My last hope was shattered by rejection from carshield! By the way, when I did reach out to carshield, the thing they said was sorry things didn't work out! I purchased the platinum policy...
Good luck to those who just need minor repairs, carshield will not fix major repairs...
But they will continue to make you pay your premium!
Seems like my conversations were based on the companies greed. My repairs were denied twice after being escalated.
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Date of experience: December 19, 2023
When putting in a claim a Car Shield representative called and was very informative of everything I needed to do. He walked me through it all. Very polite, very courteous, and very patient.
Date of experience: August 14, 2023
I have used car shield for the second time end of July. No hassles like other competitors. Tell me that car shield doesn't pay. I have no issue with them at all yeah.
Date of experience: August 8, 2023
My experience was fantastic, the agents really kept me informed on everything, and they sent all the information that I needed and kept me in the loop with the process, much appreciated!
The car sheild agents really took care of me from beginning to end☑️
It was referred to me by a good friend.
Date of experience: October 30, 2023
Thank you for your time and review. If you have any questions give us a call!
Being on a budget and owning a Mercedes Benz is a contradiction. Having Carshield by my side in times of need is priceless!
Thank you Carshield for saving my $#*! several times.
My question I asked was is my account in good standing? I may have a vehicle issue, and have to take the car in for service. Am I covered? These questions were answered clearly and politely.
I like the ease of mind Carshield provides when my car breaks down.
Date of experience: December 9, 2023
I called the Roadside Assistance number and started a claim without any problem. Additionally, after the service, Car Shield closed out my claim without any problem.
Provided customer service that was specific to my needs.
For a reliable contract to care for my vehicle.
Date of experience: November 9, 2023
We appreciate your support. If you have any questions don't hesitate to give us a call!
The agent was respectful and concerned that all my questions were answered. The product is good and the coverage is very good. For the price.
Product, Coverage and Price.
Date of experience: February 7, 2024
I haven't had covered trouble with my car, but I had trouble with the debit card I was using. They were cool with notifications and we straightened it out.
I saw an ad on TV.
Date of experience: November 9, 2023
We appreciate your support. If you have any questions don't hesitate to give us a call!
Was told electrical (sensor) was not covered. Had to pay out of my pocket for repair.
I had trust and ads were good.
Hope it does not happen again.
Date of experience: March 4, 2024
Unable to help me. Finally I was told to have the service manager to call Car care and get their costs, parts, labor ect. He talked to your company and gave me a discounted pric which was better.
So, So, Next time be a little more courtous.
I thought Car Shield was a good company and that I have paid 79.00 since 2015. The people I talked to were not that understanding. I did not appreciate the run around. I will tell you that Scenic motors is the best dealership I have ever used. In Surry County, north Carolina. Ithank you for cutting my costs, it helped a lot and I thank you for your help. However, I didn't know how car shield worked in trying to get the cost and price and lobor. I thought I took my booklet That I was issued and be taken to a dealership for repair, I now know different. If needed I hope you will consider this. I will use Scenic motor in the future and I hope you will honor my contract. Thank you for your help.
Date of experience: November 2, 2023
Sorry to hear there may have been confusion about your coverage. Give us a call sometime and we can go over your policy and answer any questions you have.
I have not used car shield yet but I'm sure I will need them in the future I'm satisfied they are a good company,thanks.
T V commercial
Date of experience: February 4, 2024
Very pleased with the quickness of the experience with the overall start to finish with garage to the shield
Date of experience: February 7, 2024
They were very willing to be helpful and made sure they did everything they could to make sure I didn't have to pay anymore the my deductible.
They were very helpful and answered all my questions.
Date of experience: February 5, 2024
Talking with an agent and everything being explained to you helps a lot and being able to ask questions is a big concern to me because if you don't ask how will you know
Saw the-commercial on the TV and I was soled
Date of experience: November 2, 2023
My card was hacked and had to get a new card so I called to give them my new information was treated great and they got everything fixed with my new info
I had heard about car shield and as you get older and worry about cars breaking down I needed to have assurance I had something in place
Date of experience: November 5, 2023
Thank you for your review and we are always here to help. Please give us a call if you need anything else!
Took our car in for oil change and the mechanic found a leaky seal, made appointment and the service shop contacted Car Shield for approval. IThe claim was approved. That simple!
Offered a decent price for the plan selected.
Date of experience: October 30, 2023
We appreciate your support. If you have any questions don't hesitate to give us a call!
Very helpful with the support from the customer service assistant.
Great customer service assistance.
Date of experience: March 11, 2024
When I was in a financial hardship they worked with me so that I could keep my coverage. The representative I spoke with was extremely helpful and polite. I could not ask for better service!
The customer service representative was extremely helpful and polite!
Because the policy covers everything except the normal ware and tare or normal maintenance on the vehicle as long as I keep up with the maintenance of my car.
Date of experience: August 8, 2023
Many dealers and mechanics do not accept Car Shield. They have stated that car shield does not pay what they are suppose to pay. I called car shield to get the name of aservice station to get my car repaired and the name I was given, stted when i CALLED THEM stated immeditely they do not deal with car shield. I have een paying for almost 2 years $89 per month. It is sad to know that Car Shield is not accepted at many repair shops.
Because I first believed in all the hype that was televised.
Date of experience: November 3, 2023
Sorry you’re having trouble finding a local repair shop that accepts our coverage. Some shops refuse to take our coverage, however it is not for the reasons you may think. Some shops refuse to take any outside coverage because they want to be in charge of their own prices. There is a nationally recognized labor guide that tells repair facilities what to charge for what services and things like that. But it's up to each individual shop whether or not they want to follow it. With coverage like ours, we keep shops from overcharging our customers and shops don't always like that. We’re happy to stand on our record of servicing over 2 million customers over our 18 years in business. Not to mention our claims department pays out over $5 million in claims every month. If you need help finding other shops in your area, please give us a call.
No help in car rental department telling me there is no enterprise rental here there is one I don't want to pay out of pocket for the rental
Poor to very poor
No sure at this point why I choose it thought I would get good service not so much
Date of experience: February 4, 2024
Car Sheild contacted me about a problem with my automatic monthly payment. I returned the call and the representative took care of the problem in just a few minutes.
I was constantly seeing ads about Car Shield, so I asked my friends ands sons about it. Everyone recommended Car Shield!
Date of experience: November 19, 2023
We appreciate your support and review. If you have any questions about your policy don't hesitate to give us a call!
I had a great experience with Car Shield! Communication was on point everyone was very helpful and the process was easy and fast! Thank you Car Shield!
Very helpful and nice
Date of experience: October 27, 2023
We appreciate your support. If you have any questions don't hesitate to give us a call!
CarShield is the largest vehicle service contract company in the nation. We have a national TV and radio campaign. CarShield is endorsed By Ice-T, Glenn Beck, Mark Levin, Vivica A. Fox and many more celebrities. Our goal is to drive traffic to our affiliate website https://carshieldprotection.com/. We are open 7 days a week and our business hours are 7:00am CST to 9:00pm CST.
Since forming in 2005, CarShield has had the privilege of protecting over two million vehicles. With every vehicle, our goal is to provide exceptional experience by providing every owner of a vehicle with a dependable, reliable, and affordable solution to unexpected and costly repairs. CarShield is committed to being a financial shield in a time of need.
We do apologize you feel this way. We at CarShield have little to no control over the claims, shop process, or the administrators' decision. We are, however, always willing to explain the coverage details or help you with any of your Customer Service needs.