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CarShield has a rating of 4.3 stars from 3,673 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with CarShield most frequently mention customer service, repair shop, and great experience. CarShield ranks 1st among Auto Repair sites.
Proactively asks for customer feedback
This company responds to reviews on average within 23 hours
I have 2 vehicles covered under car shield including my 19 year old Land Cruiser. It comes with specific & straight forward guidance if we ever break down. Very happy to know I'm covered in the future!
After many years (7) of being with your company and very little repair claims; now that a major repair is needed you'll have dropped the ball with a lot of red tape and inquisitions. I've paid my premiums like clockwork every month. I'm not at all happy with your service or professionalism towards fixing my car, you'll looking for the cheap route to solve my issues. Cheapness seems to be your best interest and not satisfying a seven (7) year customer!
My car is in the shop. Car Shield worked quickly with the Shop to my advantage. Thank you Car Shield.
I heard about Car Shield on the TV. They are everything that's advertised about them and more. Great Service to Customers.
Date of experience: February 6, 2024
Well when I first got Car Shield I heard negative reviews about them but when it came down to having to use them I was pleased. I hope it stays that way.
I had an exstended warranty before and when it ran out I thought I’d give Car Shield a try.
Date of experience: December 2, 2023
Great approval response for repairs! Easy for the dealership to coordinate repairs and issues with Car Shield!
Cheapest around
Date of experience: February 4, 2024
Excellent, reliable and would definitely recommend to anyone needing additional coverage on their automobile.
They’re dependable.
Date of experience: February 5, 2024
The agents of helped me was very knowledgeable and picked up what I was telling her was my issue. I am totally satisfied as my issue has been totally resolved.
Reputation reputation reputation
Date of experience: October 19, 2023
Thank you for your review and we are always here to help. Please give us a call if you need anything else!
Called to check on payment. Associate was very helpful and helpful in setting up a new earlier due date and up dated payment method per my request.
My warranty had expired and Car Shield was recommended by family and friends.
Date of experience: February 1, 2024
Very satisfied with Car Shield. My extended warranty expired and I need to get a new warranty just in case, and I'm glad I did.
I could better afford the monthly payments.
Often seen commercials on television with IceT and Vivica Fox.
Date of experience: February 6, 2024
Do not want an aftermarket part on my vehicle want a new or manufacture recommendation do part not a rebuilt or refurbished one
Will be dropping
Date of experience: February 5, 2024
Car Shield covered the costs of a very expensive repair of an oil pan gasket leak on my car. I was very pleased with the claima process.
The cost of the car warranty is affordable.
Date of experience: February 10, 2024
Great experience. It didn't take long for Car Shield to authorize the repairs and my van was ready to be picked up.
Very good. I had a few questions about the policy and where to take my van. They were able to help me find a repair facility and actually helped me schedule the appoinment. Very good customer service.
I had to buy an older model van and I wasn't sure what I was going to do if something happened that needed repaired. After seeing the Car Shield commercials on television, I decided that it must be a good deal for me.
Date of experience: January 1, 2024
They was quick to get the truck to the shop and get it fixed. Took the truck to dealership with no problem
Commercials
Date of experience: February 5, 2024
I have not had the opportunity to use Car Shield yet. We had it on our Ford PKUP and when husband passed away, I placed coverage on my Lincoln SUV in 2020. I certainly hope Car Shield will be there for me in the future if something happens.
No problem. No claim.
Saw advertisement on TV years ago and thought we had better place coverage on our PKUP before warranty ran out.
Date of experience: August 11, 2023
Check engine light came on, was able to get a service appointment in 2 days. Found the problem and had me back on the road in about 3 hours.
Reviews were mostly positive. Car will inevitably need service.
Date of experience: January 15, 2024
Dropped car off, received rental, care was repaired. Received call when I could pick car up and what I owed. Car shield paid the rest. Happy with car shield.
Helpful
Commercial on TV
Date of experience: October 18, 2023
We’re happy to help. Let us know if you need anything else.
My rental car was quickly handled and approved. Having a car problem and getting it to a mechanic who worked with carshield went well. This relieved my stress level. I'm glad I had carshield.
The coverage and affordable prices.
Date of experience: October 26, 2023
We're happy to hear this. Let us know if you need anything else.
First time using service since having it for a little over a year. Simple process and handled as expected.
Car was out of warranty and could get full coverage.
Date of experience: January 3, 2024
My 2011 Chevy Cruze needed a new turbo charger. I took it to my local Chevrolet dealer. They spent nearly 3 weeks just trying to get an approval from Car Shield to do the repairs. Car Shield adjusters either wouldn't return calls from the mechanic or would not show up, when promised. I tried calling Car Shield's customer service department. They would refer me to the adjuster at the company that actually pays for the repairs. Car Shield is only a broker, not an insurance company! They represent numerous car warranty insurance companies that actually provide extended warranty coverage. I was transferred from one department after another and got nowhere! I was at the mercy of an inefficient system that had no concern for the fact that I was without my car for 3 weeks. I finally had to threaten to have my attorney call them before they finally gave the dealership an approval to fix my car! They never sent an adjuster (they claimed was necessary)! The approval was given over the phone! I never got an apology or any attempt to provide any alternative transportation while I was stranded at home. Horrific experience and inexcusable behavior from a company that advertises themselves to be such a money saving, responsible, dependable, life saving service! Their advertising is a con job! They also charge nearly double the monthly fee than other car warranty providers!
Tip for consumers:
That Car Shield is not the warranty provider. They represent numerous insurance companies that actually provide coverage for your vehicle repairs. Therefore, you are paying nearly double what other car repair warranties cost! They have no concern about leaving you stranded until eventually approving your repairs.
Products used:
Car repair warranty
Date of experience: July 12, 2023
My 2004 Cadillac needed a water pump, after we contacted a certified mechanic Car Sheild handle d everything else.
I wanted to make sure I maintained coverage for my automobiles.
Date of experience: February 4, 2024
The first occasion to use your services was easy and fast! You recommended an excellent mechanic, and the work was done in a timely fashion. Thank you.
Date of experience: August 17, 2023
The rep was very helpful with replacing the covered vehicle and explaining the coverage. He was very nice and professional.
I'm a current customer and was only replacing my vehicle. I initially chose Car Shielf because of great reviews I saw online.
Date of experience: February 4, 2024
No experience yet. Wait until I have the service and then I will rate it.
I don’t know.
Date of experience: March 4, 2024
The mechanic still hasn't been paid for labor also you guys only paid 254 for the pump and he paid 295. I paid for the cluster. You guys owe the shop around 250 dollars.
Date of experience: October 18, 2023
We do apologize you feel this way. We at CarShield have little to no control over the claims, shop process, or the administrators' decision. We are, however, always willing to explain the coverage details or help you with any of your Customer Service needs.
Thank you. Very nice on phone. Accurate help to change.
Change of address.
Advertising
Date of experience: March 11, 2024
The customer service representative was very polite and informative regarding my coverage
As previously stated, the customer service representative was very polite and helpful
I have been a car shield customer for several years and I like the expertise of the staff
Date of experience: March 11, 2024
CarShield is the largest vehicle service contract company in the nation. We have a national TV and radio campaign. CarShield is endorsed By Ice-T, Glenn Beck, Mark Levin, Vivica A. Fox and many more celebrities. Our goal is to drive traffic to our affiliate website https://carshieldprotection.com/. We are open 7 days a week and our business hours are 7:00am CST to 9:00pm CST.
Since forming in 2005, CarShield has had the privilege of protecting over two million vehicles. With every vehicle, our goal is to provide exceptional experience by providing every owner of a vehicle with a dependable, reliable, and affordable solution to unexpected and costly repairs. CarShield is committed to being a financial shield in a time of need.
We are pleased to hear our team was able to answer any questions you had. Thank you again for your time.