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CarShield has a rating of 4.3 stars from 3,670 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with CarShield most frequently mention customer service, repair shop, and great experience. CarShield ranks 1st among Auto Repair sites.
Proactively asks for customer feedback
This company responds to reviews on average within 23 hours
I have 2 vehicles covered under car shield including my 19 year old Land Cruiser. It comes with specific & straight forward guidance if we ever break down. Very happy to know I'm covered in the future!
Engine blew up and they only covered $1200 out of the $6000. My shop provided all the necessary details from cause of failure to freeze frame data. They refused to pay the entire claim. Even though all parts were covered under the contract. If you google this company you'll understand why there's a 10 million dollar lawsuit for deceptive ads. No shop or dealership wants to deal with CarShield either. They are difficult to work with and do not pay out. Save yourself and go with another company.
Had some questions about what is covered for some specific parts. Both parts are covered but reading the contract, not specific enough.
See note above.
Price was right at the time compared to another competitor.
Date of experience: February 1, 2024
My car needed $3000 dollars in repair and I needed a rent car. They did not blink they solved the problem and my car is repaired.
I saw an add on TV gave them a call an signed up
Date of experience: February 1, 2024
The person was very knowledgeable and courteous. Very respectful! I enjoyed the conversation with her.
I felt like it was the best deal for us and our vehicles.
Date of experience: February 1, 2024
Car shield was very easy to work with. They covered most of the cost of what needed to be done with my car. Was very surprised. They're customer service was excellent
Customer service was very helpful and excellent customer service
The affordable cost of an extended warranty.
Date of experience: August 22, 2023
Great customer service and start to finish follow up for repairs, rental car and shop performance, most definitely what I was told for service and repairs, time and parts.
First and second issues we’re fully covered by CarShield and I have never been more satisfied with a customer service and repairs and car rental. Thank you so much.
My Chrysler 300,2014 with 32K was a great set-up For coverage with car-shield, now that I have had two covered issues with this service, I have been completely satisfied with this service and have recommended to neighbors and friends and will use this in the future on all my cars
Date of experience: August 10, 2023
We’re happy to help. Let us know if you need anything else.
It's not much do say I had to change my bank acct. N I forgot to call to update my acct.
But the customer service was very kind n helped me change my payment acct.
Because I want to make sure my truck has coverage. Like my Auto, home n life Insurance. Be ahead of the game not behind.
Date of experience: November 25, 2023
Thank you for your review and we are always here to help. Please give us a call if you need anything else!
I did not want to continue with the date of my initial contract. Before I joined Car Shield I ask the service representative would I be able to change it and she assured me that I would.
I needed to change by billing date before the next payment was completed. The customer service person did so without any problems.
TV advertisements and the age of my car.
Date of experience: December 2, 2023
It all went smoothly and quickly. Went into the dealership and I asked them to call and all was fine
Same as above
Saw it on tv
Date of experience: February 1, 2024
Car shield would not pay for parts or labor. I was just very unhappy with having to pay for insurance and still have to pay for the parts and repairs myself.
From a friend
Date of experience: August 8, 2023
We had to wait on the part to come to the dealership and it came on the date that they said it was be shipped
We been with them for year
Date of experience: February 1, 2024
I needed to make a change to my payment information and they were very helpful and professional.
They were extremely helpful and professional in changing my payment information without my needing to do it online.
After seeing several ads on TV, we decided it was time to get the peace of mind given the age of our crossover.
Date of experience: March 8, 2024
Received my contract with wrong mileage. They never did send me my contract with correct mileage. I'll be patient.
Had all I needed.
Date of experience: February 1, 2024
Tom Wood Porsche did not except Car Shield you are considered as a third party and they told me I would need to try and get the money from you, in other words they want the money from the customer they don't want to deal with the 3rd party.
I need to speak to a person and explain it to them.
Family members,
Date of experience: November 12, 2023
My representative was great! She was very professional and courteous while she checked my account and resolved my concerns. Great Job!
Good coverage for a reasonable price.
Date of experience: February 1, 2024
Fast and efficient service. Easy to understand the customer rep as well as the adjuster. Overall I am happy with the service.
Date of experience: January 31, 2024
Easy transition from start to finish. Communication from Car Shield to repair dealer was very easy. Vehicle was completely repaired in a very short time.
TV advertisement
Date of experience: August 4, 2023
We're happy to hear this. Let us know if you need anything else.
They do what they say,and just when I needed them the most,they were there for me,no question asked.
They come in handy in a time of need.
Date of experience: January 2, 2024
Thank you for your time and review. If you have any questions give us a call!
They don't do what they say they are going to do and people answering the phones are rude and disrespectful. The company doesn't care about the consumer and left a family with no vehicle
Date of experience: July 5, 2023
The person solved my problem without any issues. They were understanding why I was calling.
to pay my bill and change my address.
They were the first company I herd that would offer to pay the repair bill with a monthly payment.
Date of experience: March 8, 2024
Very good Staff and quick response...I would highly recommend
Because of good service
Date of experience: March 8, 2024
Do NOT purchase this company warranty coverage plan. Horrible customer service and there coverage is job. I could go on and on about how bad this company is.
Date of experience: May 31, 2022
This have been an horrible experience. No one can help. Car just sitting in the shop. Can't get CarShield to make the call to the shop to start the work
Date of experience: March 31, 2022
Will not recommend anyone get warranty with CarShield. I have been keeping up with my maintenance on my car for every little thing. And they try to come up with any reason not to get your car fixed yes. And I feel like they are doing this since I am almost at the end of my warranty they were refusing to fix anything on my car and are coming up with every type of excuse to not fixing my car. They will steady transfer you to different people not lit speaks to the manager say that they are the highest person up knowing that there's somebody else higher than them. If I could I would've never got warranty with them and I would've kept my money because NAV wasted more money dealing with them then I would've had pocket. They refuse to take anything from my mom and pop shop they only want big-name companies receipts. They will try to say that your receipt is fake even though it has everything on there even though it is a real receipt that you got from your mechanic. They tried to say their my receipt was fake and I had never got any service done on my car even though I kept up with everything.
Tip for consumers:
Don’t waste your money they will find anyway not to fix your vehicle
Products used:
None of the warranty
Date of experience: March 16, 2022
CarShield is the largest vehicle service contract company in the nation. We have a national TV and radio campaign. CarShield is endorsed By Ice-T, Glenn Beck, Mark Levin, Vivica A. Fox and many more celebrities. Our goal is to drive traffic to our affiliate website https://carshieldprotection.com/. We are open 7 days a week and our business hours are 7:00am CST to 9:00pm CST.
Since forming in 2005, CarShield has had the privilege of protecting over two million vehicles. With every vehicle, our goal is to provide exceptional experience by providing every owner of a vehicle with a dependable, reliable, and affordable solution to unexpected and costly repairs. CarShield is committed to being a financial shield in a time of need.
We are pleased to hear you found our customer service team helpful! If you have any other questions, don't hesitate to contact us.