- Log in
- Browse Businesses
- Guides
- Resources
- Write a Review
- Request a Review
- Backed by the National Science Foundation
- For Business
CarShield has a rating of 4.3 stars from 3,670 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with CarShield most frequently mention customer service, repair shop, and great experience. CarShield ranks 1st among Auto Repair sites.
Proactively asks for customer feedback
This company responds to reviews on average within 23 hours
I have 2 vehicles covered under car shield including my 19 year old Land Cruiser. It comes with specific & straight forward guidance if we ever break down. Very happy to know I'm covered in the future!
Engine blew up and they only covered $1200 out of the $6000. My shop provided all the necessary details from cause of failure to freeze frame data. They refused to pay the entire claim. Even though all parts were covered under the contract. If you google this company you'll understand why there's a 10 million dollar lawsuit for deceptive ads. No shop or dealership wants to deal with CarShield either. They are difficult to work with and do not pay out. Save yourself and go with another company.
Christina and i are very appreciative for your services and your staff that is patient and respectful.we pray success for your business and all who work for you.
very respectful and patient. more businesses should hire such employees. we thank you for this. we pray you and yours the very best.
We switched from AAA to your services for your prices are more reasonable then AAA. Thank you for that.
Date of experience: August 18, 2023
Needed a water pump on my 2015 Buick took it to a garage told them I had car shield they called them & every thing was taken care of buy car shield
Date of experience: January 15, 2024
Answered my questions about the change of address. But never sent the confirmation number as promised
For covering my older car
Date of experience: January 15, 2024
My credit card was hacked and new card issued while I was out of town. Customer service was understanding and helpful so I didnt miss my monthly payment.
Family reccommended
Date of experience: November 20, 2023
Thank you for your review. Glad to see our customer service was able to help you out so quickly. Please contact us if you have any other questions.
I was driving by my dealership (1/25/24) when the check engine light and a knocking noise started so I pulled in to have it checked out (less than 500ft). It was a major engine problem. My service guy submitted the quote that day. Car shield didn't upload it to their system so an inspection could be scheduled until Wednesday of the following week (1/31/24), and only did so after the service advisor called several times over the preceding two days.
The "adjuster" Mark, did not attempt to schedule an inspection until a service escalation specialist contacted him on Friday (2/2/24). He then did not bother to tell anyone that, due to my location, an inspector couldn't be scheduled, so pictures had to be uploaded, until a service escalation specialist contacted him (2/7/24). All the while, I was forced to extend my rental car use beyond the "covered" seven days because of adjuster Mark's incompetence and negligence. The garbage customer service at car shield would not extend the rental car reimbursement beyond the original 7 days, even though the delay was entirely their fault.
On top of that, I was told that they would only partially cover the repairs because my turning into the dealership when the noise started and the engine light turned on (500 ft of distance) was negligent on my part for continuing to drive.
The first level customer service staff is rude, dismissive, talks over you and barely speaks English. The second level "escalation" team is helpful, but there is no way to reach them directly, and even if they tell you to ask for them, the first level people fight you on it and say that they can't connect you to the person you were talking to before.
All around just an awful company to work with! If you can find a legitimate service contract provider, go that route. These people are terrible!
Date of experience: February 13, 2024
The person I talked to was very cordial. He answered all of my questions to my satisfaction.
It seemed to be the right choice.
Date of experience: March 7, 2024
I had to wait two weeks for an appointment with the dealership. Not Car Shields fault. Was approved and repaired in one day. Would have been over $600 dollars but only $100.
My car is a 2012 Cadillac CTS4 with only 66,000. I have not had any major problems. I plan on keeping it. Just hedging my bet.
Date of experience: August 17, 2023
The individual who assisted me informed me that she didn't understand why I would be receiving a late payment notice since the payment wasn't due yet and I have autopay.
Very knowledgeable and helpful.
Because it seems like a good deal, but I don’t know yet since I haven’t needed it yet.
Date of experience: November 23, 2023
All was OK when I needed help, it took too long time to be solved and this brought me a lot of problems. The rest was OK.
Costumer Service was always available and this is nice for me and anybody else I thing.
Someone recommended to me.
Date of experience: January 8, 2024
We are pleased to hear you found our customer service team helpful! If you have any other questions, don't hesitate to contact us.
I purchased a policy with CarShield and have not been disappointed with this company at all.
When I called Car Shield they were very quick to get a wrecker to come get my car. The representative was very friendly and helpful.
It was recommended on internet advertising.
Date of experience: March 5, 2024
Called to verify the price per year. Customer service was great.
Just confirming the price
Date of experience: March 7, 2024
Reps were always cordial and service was extraordinary.
Ice T and his spill about Car Shield
Date of experience: March 7, 2024
Was very responsive service from beginning to end with great coverage of parts
Quick and easy
Date of experience: March 8, 2024
It was great, smooth and quick
I did thus review last week.
Excellent,,,I did this survey last week.
Date of experience: March 7, 2024
Very satisfied with representation to answer my request
Best recommendation
Date of experience: March 8, 2024
I HAVE HAD CAR SHIELD FOR AWHILE.
FORTUNATELY HAVE NOT HAD A NEED TO FILE A CLAIM.
CANCELED ONE CAR ON MY POLICY BECAUSE WE PURCHASED A NEW CAR.
ONLY DRAWBACL WAS GIRL STILL TRIED TO UPSELL ON A CAR COVERED BUMPER TO BUMPER
RELATIVE HAD CAR SHIELD AND WAS SATISFIED WITH IT AND HOW THEY HANDLED IT
Date of experience: January 1, 2024
Contact with Car shield is fast and easy. Agents are always cordial and considerate.
For economic reasons.
Date of experience: March 4, 2024
If I am promised they will not take out any further payments after the truck was totaled and they take out anyway mean they lie and if they lie on one thing the will lie on more.
they are the ones who told me no more payments and any taken out would be refunded ,,again seems to be a lie.
I thought they were and honest company,, well I guess I was wrong, they cost me overdraft fees and that is wrong...
Date of experience: November 15, 2023
Even though we are sorry to see you go as a customer, we hope you keep us in mind for the future. If there is anything more we can do for you, please give us a call.
The saleswomen madie me see how it would help me, she was very pleasant and carefully explained why it was a good thing to have for went wrong with my car an d the money it would savenme
On The Internet that was on my f computer
Date of experience: November 5, 2023
We appreciate your support. If you have any questions don't hesitate to give us a call!
Immediate response was a plus. Customer service was helpful in supplying feedback.
Was convinced to join after seeing tv ads.
Date of experience: March 6, 2024
THEY DENIED MY CLAIM, BECAUSE SUPPOSEDLY MY CAR STILL HAS A LIFETIME WARRANTY WHICH IS NOT TRUE THEY SCAMMED ME, I WENT TO THE HYUNDAI AND THEY TOLD ME THAT WAS NOT TRUE, I HAVE CALLED CARSHIELD MANY TIMES THAT I NEED A LETTER EXPLAINING WHY THEY DENIED MY CLAIM AND NOT THAT THEY WANT TO GIVE IT, IT IS A COMPLETE SCAM.
I CALL CUSTOMER SERVICE AND COMPLAIN AND NO ONE KNOWS ANYTHING, I FEEL COMPLETELY SCAMMED.
Tip for consumers:
THEY DENIED MY CLAIM, BECAUSE SUPPOSEDLY MY CAR STILL HAS A LIFETIME WARRANTY WHICH IS NOT TRUE THEY SCAMMED ME, I WENT TO THE HYUNDAI AND THEY TOLD ME THAT WAS NOT TRUE, I HAVE CALLED CARSHIELD MANY TIMES THAT I NEED A LETTER EXPLAINING WHY THEY DENIED MY CLAIM AND NOT THAT THEY WANT TO GIVE IT, IT IS A COMPLETE SCAM.
Products used:
N/A
Date of experience: December 5, 2023
We apologize if you feel this way. We do go over what is covered with you on the initial phone call and also send you the policy.
The experience took a little time because I haven't been a member long but I so THANKFUL and GRATEFUL to Car Shield! I have shared my experience with several people how it pays to be protected!
Customer Service was AMAZING!
TV commercials
Date of experience: January 10, 2024
Thank you for your time and review. If you have any questions give us a call!
When i say it's ok i mean that I'm satisfied with your business thank you.
can't think of what it was but I'm sure you handler it well.
A replacement from someone who must have folded under.
Date of experience: March 1, 2024
Did not cover everything and I had to come out of pocket of around $600
Date of experience: March 1, 2024
CarShield is the largest vehicle service contract company in the nation. We have a national TV and radio campaign. CarShield is endorsed By Ice-T, Glenn Beck, Mark Levin, Vivica A. Fox and many more celebrities. Our goal is to drive traffic to our affiliate website https://carshieldprotection.com/. We are open 7 days a week and our business hours are 7:00am CST to 9:00pm CST.
Since forming in 2005, CarShield has had the privilege of protecting over two million vehicles. With every vehicle, our goal is to provide exceptional experience by providing every owner of a vehicle with a dependable, reliable, and affordable solution to unexpected and costly repairs. CarShield is committed to being a financial shield in a time of need.
We are pleased to hear you found our customer service team helpful! If you have any other questions, don't hesitate to contact us.