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CarShield has a rating of 4.3 stars from 3,654 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with CarShield most frequently mention customer service, repair shop, and great experience. CarShield ranks 1st among Auto Repair sites.
Proactively asks for customer feedback
This company responds to reviews on average within 23 hours
I have 2 vehicles covered under car shield including my 19 year old Land Cruiser. It comes with specific & straight forward guidance if we ever break down. Very happy to know I'm covered in the future!
After many years (7) of being with your company and very little repair claims; now that a major repair is needed you'll have dropped the ball with a lot of red tape and inquisitions. I've paid my premiums like clockwork every month. I'm not at all happy with your service or professionalism towards fixing my car, you'll looking for the cheap route to solve my issues. Cheapness seems to be your best interest and not satisfying a seven (7) year customer!
They sent me a card and some information about Car Shield.
requested membership card
Because i have an old car that isn't covered by any warranty and i can't afford big repairs.
Date of experience: March 1, 2024
Great claim experience. Easy process and well coordinated with repair facility
Good claim handling at an affordable price
Date of experience: March 1, 2024
Agents were efficient knowledgeable polite kind fast
Very good
Date of experience: March 2, 2024
Great customer service never have any problems paying my bill
It’s the best
Date of experience: March 2, 2024
Pretty fair could have paid more for the display screen
Date of experience: March 2, 2024
Very knowledgeable and didn't mind helping me. They were very patient
I'm older and need that security!
Date of experience: March 1, 2024
I was reduced to $69.00 a month for platinum plan with 0 deductible. Hope this is what I have. I need new cards and paperwork.
TV commercials.
Date of experience: December 11, 2023
Hope it's a good service. I haven't had a chance to use it yet but they send me a request to review once a week.
Date of experience: January 16, 2024
Easily taken care of as far as changing it. Thanks
Date of experience: March 1, 2024
I never has a problem with car shield Everytime I've needed them they made sure I found the right service.
A friend told me
Date of experience: January 1, 2024
They were very understanding an try to help me out, but had to cal n for 2 months to get payment straight
Having problems taking money out of my account 2 or 3 times a month.
Still looking, but, sounded like what I need for my older car.
Date of experience: January 1, 2024
Very quick response to all issues.
Very professional
I would recommend to anyone
Reviews were all good
Date of experience: March 1, 2024
Bought a policy for my car and then decided to buy one for my daughter's car.
Date of experience: March 1, 2024
Not only do they find loop holes to avoid covering you but the representatives take it personally when you call to cancel the service, the rep. Argued back and fourth with me although I just wanted to cancel, he said " You should have read the agreement" although I called and asked them several times what would be covered, my part was covered but because of how it broke even through I did nothing wrong they found a way out, as I was cancelling the rep asked to place me on hold, I said that's fine but I sat on hold for at lease 10 minutes I went home the call dropped in the garage so I called back got the same exact rep. He asked " did you hang up the call" I said no i entered a garage he asked to place me on a 3-4 minute hold AGAIN so I asked if it would actually be a 3-4 minute hold because I held much longer the 1st time, he paused for so long I thought the call dropped again I had to say "Hello" he then blitzed through cancellation terms and then hung up on me like he actually ended the call said goodbye and hung up on me If you were able to blitz through like that and then hang up on my why did you place me on hold to begin with? Then ask to place me on hold again? He took my wanting to cancel very personal, I did not want to argue or talk I wanted to cancel that's it. I'm disgusted with the whole experience from start to finish.
Tip for consumers:
Not only do they find loop holes to avoid covering you but the representatives take it personally when you call to cancel the service, the rep. argued back and fourth with me although I just wanted to cancel, he said " You should have read the agreement" although I called and asked them several times what would be covered, my part was covered but because of how it broke even through I did nothing wrong they found a way out, as I was cancelling the rep asked to place me on hold, I said that's fin
Products used:
Carshield
Date of experience: June 21, 2023
Just called with questions and they answered fully
Saw a commercial and was impressed
Date of experience: March 1, 2024
I called with a question and was answered quickly, didn't have to wait.
I saw it advertised.
Date of experience: March 1, 2024
Very prompt service, everyone was kind and gave good instructions
I have a vehicle past warranty
Date of experience: March 1, 2024
Car shield has helped me many times in the last year. Very satisfied with the customer service. THANK YOU!
Always at hand and answers quickly and effectively!
I have an older car that is in great shape and Car Shield helps me keep it that way!
Date of experience: December 13, 2023
Thank you for your review and we are always here to help. Please give us a call if you need anything else!
Everything is okay. No problem with my car after I received it. Thank, so much
Because I couldn't find anyone to fix my car with the little money I had. I had to do something. I need ed help.
Date of experience: March 1, 2024
Agents was very knowledgeable, friendly and attentive to my concerns
Beyond expectations
Some family and friends has the service and spoke highly about the brand.
Date of experience: March 1, 2024
Good and would recommend to friends, but company should better explain out of pocket costs
good
Date of experience: March 1, 2024
Very helpful negotiating with the Hyundai dealership for parts issues.
Very Good
Good value for the money
Date of experience: March 1, 2024
The Customer Service representatives were courteous and friendly. They cared about my car.
They helped me get reimbursed for car rental.
CarShield gives me peace of mind.
Date of experience: March 1, 2024
Very helpful and provided the information I needed to make sure everything was taken care of.👌
THE SERVICES CAR SHIELD provides.
Date of experience: March 1, 2024
Fixed the issue myself and didn't need a mechanic.
Seen it advertised on tv
Date of experience: March 1, 2024
CarShield is the largest vehicle service contract company in the nation. We have a national TV and radio campaign. CarShield is endorsed By Ice-T, Glenn Beck, Mark Levin, Vivica A. Fox and many more celebrities. Our goal is to drive traffic to our affiliate website https://carshieldprotection.com/. We are open 7 days a week and our business hours are 7:00am CST to 9:00pm CST.
Since forming in 2005, CarShield has had the privilege of protecting over two million vehicles. With every vehicle, our goal is to provide exceptional experience by providing every owner of a vehicle with a dependable, reliable, and affordable solution to unexpected and costly repairs. CarShield is committed to being a financial shield in a time of need.
Thank you for your review and we are always here to help. Please give us a call if you need anything else!