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CarShield has a rating of 4.3 stars from 3,654 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with CarShield most frequently mention customer service, repair shop, and great experience. CarShield ranks 1st among Auto Repair sites.
Proactively asks for customer feedback
This company responds to reviews on average within 23 hours
I have 2 vehicles covered under car shield including my 19 year old Land Cruiser. It comes with specific & straight forward guidance if we ever break down. Very happy to know I'm covered in the future!
After many years (7) of being with your company and very little repair claims; now that a major repair is needed you'll have dropped the ball with a lot of red tape and inquisitions. I've paid my premiums like clockwork every month. I'm not at all happy with your service or professionalism towards fixing my car, you'll looking for the cheap route to solve my issues. Cheapness seems to be your best interest and not satisfying a seven (7) year customer!
No waiting, very nice response and excellent service.
Advertising on television, I called, representative was helpful, and professional.
I wish, I would've called car Shield sooner.
Date of experience: March 1, 2024
They refused to accept my reimbursement claim even though the contract booklet says one is allowed.
Poor.
I thought they would be better than others on the market but they are not.
Date of experience: March 1, 2024
The agent that I spoke to very helpful and explained everything.
For the fine service.
Date of experience: March 1, 2024
Short term but very satisfactory. Discontinued because daughter promised to pay for any future repairs.
Insurance against break down
Date of experience: January 18, 2024
I needed to change the payment from present checking account to secondary. Car Shield very helpful and accommodating
Date of experience: December 4, 2023
Thank you for your time and review. If you have any questions give us a call!
I found the Car Shield staff to be very professional, courteous, caring, proficient and efficient in responding to customers requesting assistance.
Simply outstanding.
I chose Car Shield, because of its product offerings and its outstanding reputation among car warranty companies..
Date of experience: November 16, 2023
Almost 2 months ago I had transmission problems.you hual it to mr.transmission in Montgomery, al.you paid 3000 dollars I paid my part. I call carsheild I was told nothing you can do but take it back.I did so they came back with another diagnose said it was computer after the in stall the computer they call me and said carsheild send a bad transmission. So on 11/13/2023 they call said another transmission was install and I own them for a computer I didn't need. Went pick up car it did drive 4 or 5 miles and transmission stop shifting. Took my car right back to MR.Transmission and it diagnose came reading the same problem it was said almost 2 months ago. So far I don't have my car... talk to carsheild claims department explain my problem and I get it nothing carsheild can help me but let mr transmission get right. It been almost 2months and they still not fix it and carsheild pay them... right now am not sure how to handle this.I done reach out to carsheild twice and also carsheild told a second person from carsheild went to look at it for the secondary transmission that was in stall. Then as carsheild and me talk on the phone it came mr.transmission provides the transmission. So that told me their was no secondary inspection was done.am I sure mr transmission already knew my car would not drive.I was call to pay for a computer. So I think mr.transmission try to pull carsheild and my leg and begin dishonest...next is for legal investigation to be precise...I don't see any thing I can do. But get legal advice. Mr.michael loza
Well not person fault.. but was told scene carsheild pay for my transmission to fix repair or replace it nothing they can do.. which it's not fix ..car is still at mr transmission shop...
I choose carsheild cause my car was getting order. I heard from many people I know said how great carsheild was. My job is an hourly way from home.an hour away back home. I think carsheild is great. And want to keep it..
Date of experience: November 15, 2023
Sorry to hear this. We have had over 2 million customers and the negative reviews online are a tiny fraction of our business. That said, we are always working on providing better products and services each day. If you have any feedback about how we could have served you better, please let us know.
I called to change the credit card used for my premiums. It was quick and easy and done correctly.
I called to change the credit card used for my premiums. It was quick and easy and done correctly.
Price and coverage
Date of experience: February 9, 2024
Everything accomplished in an excellent, proficient and professional manner. Thank youso much. Take care and God bless.
Date of experience: January 1, 2024
The service I received was outstanding and the customer service representative was more than helpful
Because I choose only the best
Date of experience: January 15, 2024
The representative was very helpful. Answered all my questions and explained parts I was not sure of.
Very professional
I didn't want the grief of expensive car repairs.
Date of experience: December 13, 2023
We appreciate your support. If you have any questions don't hesitate to give us a call!
I have the Platinum Coverage Plan. When my transmission failed the vehicle was taken to the dealership for repairs. CarShield would only cover a little over half of the repair bill. I was still out over $3,800.00. This is the only vehicle I own and when I rented a vehicle on the day the transmission failed CarShield would not help with the rental because the repairs had not been approved. I guess I was supposed to walk 50 miles to my house and then be foot bound for over two weeks. It was 8 days before the repairs were approved (at half price mind you) and then they would only cover partial rental for 14 days starting from the time of the breakdown. They wouldn't pick up rental cost after repairs were approved because I had already rented the vehicle. I had to wait on a partial reimbursement for over two weeks and I had to rent the vehicle a total of twenty four days. I am not trying to sway or change anyones opinion on purchasing Car Shield as a 3rd party insurance company but in my opinion it is a JOKE and SCAM.
A Car Shield representative was supposed to contact me when the repairs had been approved and I did not receive any communication from them. The repair facility called me and told me how much out of pocket I owed. I was floored.
I was told how well they were covering the repairs.
Received all kinds of solicitations through the mail and seeing the commercials on TV.
Date of experience: December 8, 2023
I spoke with your representative Shenia. She was very kind, patient, understanding and helpful. I would give her an A+ rating.
I liked what you offer. I f I have any problems with my car I hope Car Shield will keep their word. I have heard some negative comments about the company after I joined your plan. So far, I am staying with you.
Date of experience: December 14, 2023
We appreciate your support. If you have any questions don't hesitate to give us a call!
Is very good company there have very nice cusmer services
Communication venderful only the shop give me hard times to fix my car
Good
Because there wonderful company
Date of experience: January 1, 2024
The operator was very good at her job, getting all my information and payment method in a very short amount of time.
I already had a contract with Car Shield, I was just trying to renew it so my vehicle could stay covered.
Date of experience: November 10, 2023
We are pleased to hear you found our customer service team helpful! If you have any other questions, don't hesitate to contact us.
Signing up with Car Shield was a good experience and will be able to help me if I need assistance with my car repair.
It was very helpful.
The advertising on TV convinced me to choose this company.
Date of experience: January 10, 2024
Thank you for your review and we are always here to help. Please give us a call if you need anything else!
I have 2 vehicles with Car Shield and last year the cost was 69.99 for each. This year the cos on one went up to 119.00. Why such a large increase?
For the coverage and response time on my last claim
Date of experience: November 8, 2023
Sorry to hear there may have been confusion about your coverage. Give us a call sometime and we can go over your policy and answer any questions you have.
Great I am satisified so far I have not had to use it as yet I will let you know then The person I spoke with did an excellent job of explaining all aspects of the policy
I received a flyer
Date of experience: January 4, 2024
Ford doubted the fact that my carshield warranty would cover my issue. Well they did and it was paid within 2 hours.
I seen the commercial and read some reviews so I chose this one.
Date of experience: December 11, 2023
Thank you for the kind words. We are pleased to hear you found our service helpful! If you have any other questions, don't hesitate to contact us.
I suppose I didn't read the fine print and was not expecting to pay more than the 100 dollar deductible.
I thought I might need some protection from a major repair of some kind.
Date of experience: January 5, 2024
We apologize if you feel this way. We do go over what is covered with you on the initial phone call and also send you the policy.
Auto pay takes my mind off mailing in payments. I can go on worry free vacations knowing my daughter is taken care of by Car Shield.
Highly recommended.
Date of experience: November 3, 2023
We appreciate your support and review. If you have any questions about your policy don't hesitate to give us a call!
Please slow down on all these satisfaction surveys. If I don't answer one, I receive multiple reminders. I don't have time and you only need one.
Double peace of mind, good cars and "just in case" coverage.
Date of experience: January 8, 2024
We are pleased to hear you found our customer service team helpful! If you have any other questions, don't hesitate to contact us.
I merely wanted to submit an invoice for a lockout on my car and it took me forever to complete the process!
They claim they can never find my sent email...
I pay $91 a month for protection!
Date of experience: November 2, 2023
CarShield is the largest vehicle service contract company in the nation. We have a national TV and radio campaign. CarShield is endorsed By Ice-T, Glenn Beck, Mark Levin, Vivica A. Fox and many more celebrities. Our goal is to drive traffic to our affiliate website https://carshieldprotection.com/. We are open 7 days a week and our business hours are 7:00am CST to 9:00pm CST.
Since forming in 2005, CarShield has had the privilege of protecting over two million vehicles. With every vehicle, our goal is to provide exceptional experience by providing every owner of a vehicle with a dependable, reliable, and affordable solution to unexpected and costly repairs. CarShield is committed to being a financial shield in a time of need.
We appreciate your support. If you have any questions don't hesitate to give us a call!