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CarShield has a rating of 4.3 stars from 3,653 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with CarShield most frequently mention customer service, repair shop, and great experience. CarShield ranks 1st among Auto Repair sites.
Proactively asks for customer feedback
This company responds to reviews on average within 23 hours
I have 2 vehicles covered under car shield including my 19 year old Land Cruiser. It comes with specific & straight forward guidance if we ever break down. Very happy to know I'm covered in the future!
After many years (7) of being with your company and very little repair claims; now that a major repair is needed you'll have dropped the ball with a lot of red tape and inquisitions. I've paid my premiums like clockwork every month. I'm not at all happy with your service or professionalism towards fixing my car, you'll looking for the cheap route to solve my issues. Cheapness seems to be your best interest and not satisfying a seven (7) year customer!
These lying scan People Is a big rip off. I made payments Of $89.99 every month on my warranty with car shield, Unfortunately I had problems with my vehicle after making about 6 to 7 payments. I took my vehicle to the Honda dealership. I got them to check it out and come to find out there were problems with my motor. Some of the problems I had was part of what car shield was suppose to cover on their warranty, missed fire cylinders, and Other things that I don't remember. Carshild told the Honda Service department that they had to take my motor out of my vehicle so that they (carshield) could inspect my vehicle to see if The warranty cover the problem that was going on with my vehicle. I had just had a oil change 2 weeks before my vehicle started acting up, so carshield did their bull crap inspection, and they said that the oil was black and had not been changed for a long time; I knew that was a lie, Therefore they were not going to fix the vehicle because of a lack of maintenance says carshield. Now I'm stuck with the $6000 debt that I have to pay Before I can get my vehicle back. I'd like to say to Ice T and any other celebrity that's lying to promote carshield's bull crap wwarranty, Stop lying for these people at car shield, You're only making yourself look bad. I would like to say to carshield you people oh you people will get what you deserve, Because what goes around comes back around be careful how you do people Because it will get done back to you but worse. Take it from a person that fear God. The only reason I added the star, because it would not let me submit until I did add a star.
Date of experience: January 15, 2022
My checking got hacked and I was issued a new debit card. Customer service helped me reset my account.
Already gave this info
Future Protection.
Date of experience: November 13, 2023
Car to meineke with check engine light on. Diagnostics revealed a new sensor needed. Car shield approved
I was beyond happy!
After research, felt car shield to be my best choice.
Date of experience: November 1, 2023
Called talked to agent about number to call he told us to email a copy of the bill and we will back still not heard anything
To help pay repair and it was advertised all over tv and radio
Date of experience: November 18, 2023
We are always happy to explain your coverage details and assist in any customer service needs, however. We, at CarShield, have little to no control over the decision of your claims. That is up to the administrator of the account.
Was very happy with Car Shield they explained everything to me they also took time and not rushed to get me to buy anything.
Date of experience: January 10, 2024
Thanks for the review and welcome to CarShield! Thank you for choosing us! We want to make sure you're completely satisfied with your policy, so please contact us with any questions or concerns you may have regarding your coverage.
A learning experience I didn't realize how much money could be saved by having a maintenance agreement
TV advertisements
Date of experience: December 6, 2023
Thank you for the kind words. We are pleased to hear you found our service helpful! If you have any other questions, don't hesitate to contact us.
I'm really hoping for a positive experience when I use this service my dealership didn't sound excited we pitched this product.
Eileen was great and convinced me to stay with Car Shield. She also reduced my monthly payment.
Sounds like a good plan.
Date of experience: October 26, 2023
We appreciate your time and we are glad you took the opportunity to protect your vehicle. If you have any questions give us a call!
They good to have if you own a vehicle knowing that one day you will need repairs
For coverage
Date of experience: February 12, 2024
We had to call for assistance and the driver was ther in 20 minutes! Love the prompt service and expertise!
Wonderful! We recommend them to family and friends!
Thanks for your expertise and great service!
The attendants and service were amazing and very thorough
Date of experience: January 2, 2024
Changing due to diff car with warrenty. Plus was not happy with coverage on response to earler coverage.
Didn't cover my broken items.
Was handy and had coverage on another car that was traded.
Date of experience: February 1, 2024
Car Shield worked very quickly with my mechanic. I experienced no delay in getting my work done on time and properly.
I just decided to give it a go mainly because of all the success claims I saw on TV. I have not been disappointed yet, though I have only used Car Shield service once with a problem under $400, and been a customer for 4 years.
Date of experience: October 20, 2023
We appreciate your support. If you have any questions don't hesitate to give us a call!
The cost to move my vehicle approximately 3 miles to a service location was $175, $25 of which I had to pay out of my pocket. What the H*?>#!
Tow car 3 miles to a tire retailer.
Monthly cost reasonable.
Date of experience: January 6, 2024
We are always happy to explain your coverage details and assist in any customer service needs, however. We, at CarShield, have little to no control over the decision of your claims. That is up to the administrator of the account.
I had some codes come up on the dash and i called you guys and they ask me to take the car to the shop.
customer service inform me to what i needed to do.
It on tv so i said let me try it.
Date of experience: January 8, 2024
We are pleased to hear you found our customer service team helpful! If you have any other questions, don't hesitate to contact us.
I have called twice to cancel and they talk me into staying. When I am not sure I trust there rules and red tape
Same can’t cancel. I don’t think I can keep up on all the maintenance.
I just saw it and wanted to get an idea.
Date of experience: January 1, 2024
Calming, anxiety was non-existent. Car shield rep was patient, very knowledgeable and offered suggestions.
It makes perfect sense
Date of experience: January 1, 2024
I have twice asked for a copy of the policy as mine is lost...recycle bin? Anyway, no policy to read as of yet.
Again, twice asked for a copy of the policy...I want to read the policy...have not received it.
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Date of experience: January 4, 2024
It turns out i need a headgasket replaced. My car was overheating, all the mechanic was going to do is replace the thermostate. And this minor thing to do and even this was refused.
the service person said no to fixing my car. even though we thought the problem was a minor one
I thought carshield would fix my car. I cant afford to myself.i chose carshield because i believed thier adds. It turns out to good to be true add ARE to good to be true. I got took and i swallowed the hook.
Date of experience: August 18, 2023
Don't remember using it yet, thank you. What is covered by Car Shield I'm going to need a break job in the near future, would that be covered?
Date of experience: October 6, 2023
We do go over what is covered with you on the initial phone call and also send you the policy. If you have any questions, Please feel free to give us a call.
Credit card used to pay monthly compromised. Needed to delay due date until new card was issued and received. Was not canceled and new card isued. Carshield worked with me to help situation.
Date of experience: November 21, 2023
Thank you for your review and we are always here to help. Please give us a call if you need anything else!
The people I spoke with were very professional. They did not use pressure and explained the product well.
Date of experience: November 12, 2023
The process for filing a claim is very easy. They take care of everything within the hour. There were no hassels.
Commercials and advertisements. Car is aging.
Date of experience: December 2, 2023
I had the Gold since Sept 2022, AC went out the start of this summer. Took my Denali to GMC. They called me the next day and told me that Car Shield was going to look for a used AC, the dealer said "we don't install used parts So Car Shield hung up on them". Dealership told me So I called Car Shield and they told me the same thing. I told them that I'm not putting a used compressor on my $80K truck and they hung up on me!
TOTAL RIPOFF! I canceled 3 months ago and they still text telling me I'm 3 months behind! Pure STUPIDITY!
Date of experience: May 29, 2023
It was great. The representative was very helpful and very patient. I would recommend car shield to everyone.
Date of experience: January 4, 2024
People I've talked to are nice. Hope I don't have to use your services too soon.
Tried Endurance, but wasn't happy.
Date of experience: February 14, 2024
Our daughter has a plan so we decided to give it a try. I hope we never need to is it but it's nice to know we are covered if we do.
Date of experience: January 5, 2024
We appreciate your support. If you have any questions don't hesitate to give us a call!
CarShield is the largest vehicle service contract company in the nation. We have a national TV and radio campaign. CarShield is endorsed By Ice-T, Glenn Beck, Mark Levin, Vivica A. Fox and many more celebrities. Our goal is to drive traffic to our affiliate website https://carshieldprotection.com/. We are open 7 days a week and our business hours are 7:00am CST to 9:00pm CST.
Since forming in 2005, CarShield has had the privilege of protecting over two million vehicles. With every vehicle, our goal is to provide exceptional experience by providing every owner of a vehicle with a dependable, reliable, and affordable solution to unexpected and costly repairs. CarShield is committed to being a financial shield in a time of need.
We're happy to hear this. Let us know if you need anything else.