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CarShield has a rating of 4.3 stars from 3,650 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with CarShield most frequently mention customer service, repair shop, and great experience. CarShield ranks 1st among Auto Repair sites.
Proactively asks for customer feedback
This company responds to reviews on average within 23 hours
I have 2 vehicles covered under car shield including my 19 year old Land Cruiser. It comes with specific & straight forward guidance if we ever break down. Very happy to know I'm covered in the future!
After many years (7) of being with your company and very little repair claims; now that a major repair is needed you'll have dropped the ball with a lot of red tape and inquisitions. I've paid my premiums like clockwork every month. I'm not at all happy with your service or professionalism towards fixing my car, you'll looking for the cheap route to solve my issues. Cheapness seems to be your best interest and not satisfying a seven (7) year customer!
Everything was done and could have been faster since it took over 3 hours for the dealer to get the authorization.
I needed a warranty that covers costly items since my factory and extended warranty had expired
Date of experience: August 21, 2023
I just car shield, so when my car needs to get fixed, I'll let you know how it go's
Seen on T V
Date of experience: February 1, 2024
Parts that are WORN OUT must FAIL
/ HURT OR KILL SOMEONE BEFORE THEY WILL PAY a Claim! BUYER BEWARE! This company is a RIP OFF! SAVE UR $$ for future Repairs!
Tip for consumers:
BUYER BEWARE!!!
Save your $$ for future Repairs instead of
Giving ur money To a bunch of Crooks &
Thieves!!!! Paid Actors that do do even
use this service!!
Products used:
None
Date of experience: September 5, 2022
They are a scam and I don't know how any celeb that cares about their fan base can endorse such a lousy company.
Date of experience: February 11, 2022
The CSR was very helpful and insightful. She helped me understand the procedures and how they would affect me.
I choose it because of the celebrities who endorse it and the great rate..
Date of experience: January 4, 2024
I called my dealership repair shop and asked the mechanic about warranty plans and he said, "Just stay away from Car Shield!"
Tip for consumers:
Call around before giving them your money
Date of experience: August 8, 2022
Will see the first time I need. I hope I never need to use, just like the security in the background...
just a question on coverage...
Thought I would give it a try on a 20 year old auto..
Date of experience: January 5, 2024
Thanks for the review and welcome to CarShield! Thank you for choosing us! We want to make sure you're completely satisfied with your policy, so please contact us with any questions or concerns you may have regarding your coverage.
Great and thanks for everything. Did a wonderful job and I thank you for taking time out to meet my needs.
Did a great job of explaining what I needed.
Because of the good price and I heard good things about the company
Date of experience: December 20, 2023
Thank you for the kind words. We are pleased to hear you found our service helpful! If you have any other questions, don't hesitate to contact us.
Only use ome parts no aftermarket parts it's a good deal saves h money on major repairs
I like a monthly payment plan other warranties want there large amount@ once payment is better for me
Date of experience: February 8, 2024
I ok Was very satisfied with technician He was able to lower cost of car shield protection.
Darris was very helpful
Car protection
Date of experience: February 8, 2024
Save your 1200 plus a year and pay out of pocket you no how these scam companies work they don't pay for S.t believe me you won't regret it
Tip for consumers:
Don't waste your hard earned money
Date of experience: July 22, 2023
I was happy with the service I received working with car shield personnel. They were helpful in getting my problem resolved. Thank you
They worked with me in getting my problem resolved .which I appreciated. very much .
My car was a 2017 Mercury and was getting old and my warranty had expired and I needed to have some service that would help me if I had a problem with my car
Date of experience: December 1, 2023
We appreciate your time and we are glad you took the opportunity to protect your vehicle. If you have any questions give us a call!
Car Shields company is so reliable and their employees are so nice. They were on top of my needs immediately.
Referred by my brother who also has Car Shield
Date of experience: August 19, 2023
We appreciate your support and review. If you have any questions about your policy don't hesitate to give us a call!
Service was fast and easy. Representative was knowledgeable and courteous. Highly recommended car shield.
Because it was highly recommended
Date of experience: January 4, 2024
What would be nice, autographed pictures of Ice-T & Ms. Vivian Fox to the customers, that's CarShield members!
Very respectful
Ice-T & Ms. Vivian Fox
Date of experience: February 5, 2024
I hadn't seen where my auto pay deducted my monthly payment. She gave me a date when payment would be paid
It was fine. I got all the standard answers
Word of mouth. Friend said she was treated well with you and you provide better service from my company I was with. Although you are very expensive
Date of experience: January 6, 2024
Thank you for your time and review. If you have any questions give us a call!
Never seen a company that promise you quality service delivery staff friendly and most of all get the job done 👍
Fast, and friendly love my experience want go anywhere else
Saw a tv ad serval of time so I told myself why not try them
Date of experience: January 4, 2024
We appreciate your support. If you have any questions don't hesitate to give us a call!
Customer service sucks and they are a rip off! They will not pay for nothing! Total waste of money!
Horrible
Wish I didn’t!
Date of experience: February 1, 2024
Very courteous and helpful, we haven't had to use it yet but if we ever do I'm sure they will be helpful
All ready had it on our other vehicle
Date of experience: December 10, 2023
We are pleased to hear you found our customer service team helpful! If you have any other questions, don't hesitate to contact us.
Had to move my payment out a few days. The person I spoke to was very nice and helped me take care of the problem
Because I have an older model car and not the financial means to fix it if something was to happen all of a sudden. Having car shield gives me peace of mind
Date of experience: October 30, 2023
Thank you for your review and we are always here to help. Please give us a call if you need anything else!
Took my vehicle to the dealer for repair. They called Car Shield and I paid the deductible- All done- Easy.
Fair price for coverage.
Date of experience: November 15, 2023
We're happy to hear this. Let us know if you need anything else.
Needed to get answers regarding service for my car. Everyone was extremely helpful and super nice and getting me what I needed.
Advertisement on tv.
Date of experience: December 10, 2023
Thank you for your review and we are always here to help. Please give us a call if you need anything else!
The representative was very helpful and friendly. I received what I ask for in a timely manner.
I thought it was a good deal
Date of experience: February 6, 2024
Car shield is very good if you break down. They have saved us a lot out of the pocket cost. And not that expensive
They are very easy to work with
Advertisements on tv
Date of experience: January 4, 2024
Everyone that I talked to was very polite and helpful. Even though someone else took care of it for me.
Date of experience: January 4, 2024
CarShield is the largest vehicle service contract company in the nation. We have a national TV and radio campaign. CarShield is endorsed By Ice-T, Glenn Beck, Mark Levin, Vivica A. Fox and many more celebrities. Our goal is to drive traffic to our affiliate website https://carshieldprotection.com/. We are open 7 days a week and our business hours are 7:00am CST to 9:00pm CST.
Since forming in 2005, CarShield has had the privilege of protecting over two million vehicles. With every vehicle, our goal is to provide exceptional experience by providing every owner of a vehicle with a dependable, reliable, and affordable solution to unexpected and costly repairs. CarShield is committed to being a financial shield in a time of need.
We appreciate your time and we are glad you took the opportunity to protect your vehicle. If you have any questions give us a call!