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CarShield has a rating of 4.3 stars from 3,645 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with CarShield most frequently mention customer service, repair shop, and great experience. CarShield ranks 1st among Auto Repair sites.
Proactively asks for customer feedback
This company responds to reviews on average within 23 hours
I have 2 vehicles covered under car shield including my 19 year old Land Cruiser. It comes with specific & straight forward guidance if we ever break down. Very happy to know I'm covered in the future!
After many years (7) of being with your company and very little repair claims; now that a major repair is needed you'll have dropped the ball with a lot of red tape and inquisitions. I've paid my premiums like clockwork every month. I'm not at all happy with your service or professionalism towards fixing my car, you'll looking for the cheap route to solve my issues. Cheapness seems to be your best interest and not satisfying a seven (7) year customer!
Quick to respond and take care of our problem. They are friendly and professional. Monthly rate is fair.
Friend told me about it
Date of experience: August 11, 2023
A good experience. Just like the commercials. I was shocked when they told me what I have to pay before I can pick up my car. Car shield is no fake.
The commercial on tv. I took a chance since my warranty about to expire. When my quote came out to fix my budget I said Yes.
Date of experience: August 21, 2023
We're happy to hear this. Let us know if you need anything else.
It taken a working days to approve my transmission. In the mean time, I'm walking. Hitch. Hiking backwards shouldn't follow it.
The commercials on TV made it seem like it's a very good company.
Date of experience: October 30, 2023
Sorry to hear there may have been confusion about your coverage. Give us a call sometime and we can go over your policy and answer any questions you have.
Always reliable and dependable!I have a older vehicle,so Carshield have helped to relieve the extra stress and strain of vehicle hassles for me!
To save money on car expenses.
Date of experience: December 15, 2023
We're happy to hear this. Let us know if you need anything else.
My car dealership contacted Car Shield regarding my radiator having a crack in it, and they let them know how much they were willing to pay.
Date of experience: December 5, 2023
The experience were Great. Customer service was great and very concerned about your affordable matters.
The prices were very affordable for my husband and myself were on a fixed income.
Date of experience: December 4, 2023
Thank you for your review. Glad to see our customer service was able to help you out so quickly. Please contact us if you have any other questions.
I have had to use Carshield 3 times and each time it was perfectly smooth and easy taking care of
Taken care of instantly
Saw commercial and tried them
Date of experience: February 4, 2024
The dealership I went to accepted car shield but after trying to get a claim it never went thru. Did not understand why. I was very disappointed.
Gentleman was helpful.
I thought it was a valuable product to have for an emergency.
Date of experience: November 23, 2023
Very satisfied with their service, the got my claim right away without no hisitation!
Good price and awesome customer service!
Awesome
Because they are fair price and good service
Date of experience: October 23, 2023
Even though we are sorry to see you go as a customer, we hope you keep us in mind for the future. If there is anything more we can do for you, please give us a call.
So far the Car Shield has provided me with all the tools and direction inorder for good auto management.
Car Shield provided me the direction and tools I was looking for.
Date of experience: November 1, 2023
Thank you for your time and review. If you have any questions give us a call!
I haven't had to use the service yet so I cannot give a good or bad review
Date of experience: February 2, 2024
First time user, lots of options and are very knowledgeable of problems with cars. Simple to use and easy to understand process..
Their national ratings
Date of experience: December 19, 2023
We appreciate your support. If you have any questions don't hesitate to give us a call!
My cars are pristine and I intend to keep them that way. I'm thinking I could save my $200/month for now. Leaning toward canceling.
Repair coverage refused. NBD.
Marketing prowess is quite good.
Date of experience: December 1, 2023
My son's mechanic easily communicated with Car Shield regarding his Nissan Car repairs & had everything completed without much issue.
Car Shield seems to be the right choice based on information and advertisements
Date of experience: January 1, 2024
Had a wire shortage and the door connection. Call shield did not pay for that. I thought that they should I was disappointed.
Had a a wire shortage in my door. Car shield did not pay for it did not understand why I was this very disappointing.
Date of experience: November 3, 2023
We're sorry to hear this. It is unfortunate when a needed repair isn't listed for coverage on your policy. Hopefully we can help you on the next one!
The representative was knowledgeable and helpful me understand my contract. Provided me the information I needed to make an informed decision.
I need d to know what coverage I had and what coverage was needed to improve my coverage.
I choose Car Shield because it had the best benefits for protection of my car.
Date of experience: December 2, 2023
Car air conditioner stopped for the second time since having Carshield. They were there to fix it for me. Thank you!
Date of experience: October 5, 2023
We're happy to hear this. Let us know if you need anything else.
Only had to use services once to repair timing chain and they worked well with my chosen repair place and got the job done and got me on the road.
Very Good
Impressed with ads
Date of experience: December 19, 2023
We’re happy to help. Let us know if you need anything else.
My credit card on file was hacked and I got a new one on time to make mynext payment.
Chose Car Shield because my warranty coverage was discontinued due to the age of my vehicle.
Date of experience: February 4, 2024
HAD A GOOD EXPERIENCE WITH CAR SHIELD, GOT WRECKER SENT TO MY HOUSE WITHIN AN HOUR, AND HAD TRUCK SENT TO THE CLOSEST REPAIR SHOP. GOT IT BACK IN 2 1/2 DAYS TO CHANGE MY STARTER ON F-250.
HAD ENDURANCE AND AIR CONDITIONING AND BACKUP CAMERA BROKE, THEY DID NOT PAY ANYTHING. SO I WANTED TO TRY CAR SHIELD.
Date of experience: November 20, 2023
I had a flat tire I called car shield they sent someone out and they fixed the problem and I was on my way home safe and sound thanks Car shield
I was sitting in my car thinking if I had a problem how was I going to be able to pay for it and on the radio I heard them talk about car shield and I gave my phone
Date of experience: January 15, 2024
I like calling in knowing I won't have a headache once I hang up phone because the associates has the know how
I didn’t want the outrageous repair bills
Date of experience: December 16, 2023
We appreciate your support and review. If you have any questions about your policy don't hesitate to give us a call!
I paid monthly for a long time and was never able
To get anything fixed thru Car Shield for 1 reason or
Another. So I cancelled.
It sounded very good.
Date of experience: October 18, 2023
Even though we are sorry to see you go as a customer, we hope you keep us in mind for the future. If there is anything more we can do for you, please give us a call.
Your representative was very helpful.
We had to do some banking changes for our payments, and they were very helpful.
I had to change my banking information. It was quick and easy. Your representative was very kind.
We read about it in an advertisement, and also on TV. With our car getting older, we decided we should get some sort of insurance.
Date of experience: December 7, 2023
We are pleased to hear our team was able to answer any questions you had. Thank you again for your time.
CarShield is the largest vehicle service contract company in the nation. We have a national TV and radio campaign. CarShield is endorsed By Ice-T, Glenn Beck, Mark Levin, Vivica A. Fox and many more celebrities. Our goal is to drive traffic to our affiliate website https://carshieldprotection.com/. We are open 7 days a week and our business hours are 7:00am CST to 9:00pm CST.
Since forming in 2005, CarShield has had the privilege of protecting over two million vehicles. With every vehicle, our goal is to provide exceptional experience by providing every owner of a vehicle with a dependable, reliable, and affordable solution to unexpected and costly repairs. CarShield is committed to being a financial shield in a time of need.
We appreciate your support and review. If you have any questions about your policy don't hesitate to give us a call!