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CarShield has a rating of 4.3 stars from 3,645 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with CarShield most frequently mention customer service, repair shop, and great experience. CarShield ranks 1st among Auto Repair sites.
Proactively asks for customer feedback
This company responds to reviews on average within 23 hours
I have 2 vehicles covered under car shield including my 19 year old Land Cruiser. It comes with specific & straight forward guidance if we ever break down. Very happy to know I'm covered in the future!
Engine blew up and they only covered $1200 out of the $6000. My shop provided all the necessary details from cause of failure to freeze frame data. They refused to pay the entire claim. Even though all parts were covered under the contract. If you google this company you'll understand why there's a 10 million dollar lawsuit for deceptive ads. No shop or dealership wants to deal with CarShield either. They are difficult to work with and do not pay out. Save yourself and go with another company.
I took my car to the shop you told me to and they have had it 3 days and have not gotten information I have to keep calling. What's up. Letha Monroe
Because this is the first time I have needed their service. I have been a member for over a year. This is four days since I took my car where you told me to. No one from you or the shop you told me to take it to has to kept me up to date on what is happening. Thank you. Letha Monroe.
Date of experience: December 28, 2023
I've only made inquiry phone calls so that I have my answers to my questions before I go into the dealership
Date of experience: November 16, 2023
My transmission went in my car. A Mazda cx9. I called car shield it was covered under the warranty. I found a car repair shop that accepted car shield insurance. And car repair shops don't particularly like working with car shield because they don't pay auto mechanics their normal rate, and trying to work with them was so difficult. The automative shop stated They kept asking for the same paperwork over and over that was already sent. And
Complaints about the length of time on the phone going back and forth with customer service with the adjuster. To make sure my claim was being reviewed, I called car shield every day for status, requested a supervisor and still they took their time. I NEVER talked to the adjuster. I would keave a message or send emails, no response back. I rented a car and never got reimbursed because they claimed the copy of the invoice I sent wasn't legible. I emailed a copy twice. No one bothered to call and tell me it wasn't legible. I finally gave up and canceled. I rented a car for 3 weeks. Car shield calculated they will pay for 2 days of rental fees at the rate of $40.00 a day. I paid for 2 years on the policy and I couldn't even get Rental fees reimbursed. DO NOT WASTE YOUR MONEY!
Tip for consumers:
Provide as many details as you can to support how your experience was and why they should avoid using their services.
Products used:
Insurance for car repairs
Date of experience: January 26, 2023
Easy and. Straight forward on what I needed. To ge try car ins. Explaining the differences in policy
Good reviews
Date of experience: December 15, 2023
Thank you for your time and review. If you have any questions give us a call!
They got with the shop I had my vehicle towed to and worked out the details
Date of experience: February 1, 2024
We had Car Shield for 2 1/2 years, paid faithfully each month. We needed to use it for the first time about a month ago to have my car towed to my mechanic as it appeared I had a bad oil leak with puddles of oil standing in our garage floor. But this situation with oil leak got us into investigating where we could have the car worked on if it turned into a serious issue. OUR MECHANIC WE HAVE HAD FOR YEARS SAID HE DID NOT DEAL WITH CS AS THEY WERE EXTREMELY DIFFICULT TO WORK WITH. We went online to look at participating mechanics and places came up like Pep boys, Mr. Tire. Etc. No major car dealerships dealt with CS because they are so hard to get claims paid. I called several major dealerships around here and asked them myself and they said absolutely not did they deal with CS. Well I can tell you that no Pep boys or Mr. Tire is going to work on my car! Also when you initially call CS you are transferred around until you go nuts going thru your story time & time again with everyone. I could get no satisfaction from anyone so we canceled our contract! This is false advertising, you are not what you claim to be!
Already explained----You are transferred multiple times to get to someone to help and this is most stressful.
Initially we chose CS because of your advertisement on TV. But you are not a good company
Date of experience: August 9, 2023
The lady I spoke to took care of my request about the pricing special I received in the mail and changed my contract to that pricing
The coverage and pricing for what I needed
Date of experience: December 11, 2023
Thank you for your review and we are always here to help. Please give us a call if you need anything else!
I'm grateful for the opportunity to have a service that takes care of your automotive needs, thank you
Because I believe that you're the first company to offer this service, anyway the first time It was brought to my attention.
Date of experience: December 12, 2023
We appreciate your time and we are glad you took the opportunity to protect your vehicle. If you have any questions give us a call!
Very professional, courteous, and very helpful. I would recommend this company for anyone who needs piece of mind in caring for your car.
This is a very reputable company.
The cost is affordable.
Date of experience: August 9, 2023
I wish I had called my auto service dept. to ask which extended warranty to buy. Car Shield is one of the worst.
Date of experience: January 24, 2023
Overall a good experience. American AR Shield is professional and provided my family the vehicle protection we need.
Good!
Protection after my warranty expired.
Date of experience: December 12, 2023
We appreciate your time and we are glad you took the opportunity to protect your vehicle. If you have any questions give us a call!
Just wonderful Why do I need to say more? I was pleased with what was offered, and the quick response.
I was impressed with the TV adds, and service contracts offered.
Date of experience: November 20, 2023
Have not had any experience yet to post. It's not fair to answer these question since I have not used it yet. When I use it I can honestly reply.
Because it sound good. I will inform when I have a problem. Have not had any problem since I purchased it.cannot really answer this survey. Not fair since I have not used it. I only made a call and my question was answered.
Date of experience: December 8, 2023
One Representative very helpful talking with me about services and benefits of this product.😊
Date of experience: February 13, 2024
Signed up good program, sold my car and canceled. Customer service was great and helped me out of the contract. Another year and I'll be back
I like ice t.
Date of experience: August 10, 2023
Even though we are sorry to see you go as a customer, we hope you keep us in mind for the future. If there is anything more we can do for you, please give us a call.
I haven't had to service my car it's running in good condition. So I honestly don't know if Carshield is a good fit me or not.
Date of experience: August 15, 2023
We appreciate your time and we are glad you took the opportunity to protect your vehicle. If you have any questions give us a call!
Was fast and hassle free took car to dealeeship got problem diagnosed then service dept contacted carshield and everything went smoothly
Date of experience: November 6, 2023
We’re happy to help. Let us know if you need anything else.
Represented call well with answering my questions. Very helpful and knowledgeable about my concerns.
My car is a 2015 and I got the coverages I wanted at a vary good price.
Date of experience: November 21, 2023
My transmission began to slip and Car Shield replaced it. New transmission from BMW, $11,500.00 total.
Great rating
Date of experience: August 17, 2023
I picked up my truck from one town last Tuesday and it took till today to get someone to look at my truck Why?
Heard good things about them.
Date of experience: November 20, 2023
My car is 13 y.o but well maintained. So glad Carshield is there for my extended warranty. Towing is fast and coverage helped me a lot!
It is affordable
Date of experience: December 9, 2023
It was fine. They were friendly and new what was I asked or needed.
Chose along time a go. You did the work as asked. You were straight with me. I am still here and still apart of your organization.
Date of experience: February 7, 2024
No problems incurred the service representative was very helpful to the technician at the repair facility.
Date of experience: December 5, 2023
I love carshield they don't play around with the business they get yr car truck ect fixed in no time Thanks carsheildi
Great no problem
I needed it
Date of experience: October 31, 2023
Thank you for your time and review. If you have any questions give us a call!
CarShield is the largest vehicle service contract company in the nation. We have a national TV and radio campaign. CarShield is endorsed By Ice-T, Glenn Beck, Mark Levin, Vivica A. Fox and many more celebrities. Our goal is to drive traffic to our affiliate website https://carshieldprotection.com/. We are open 7 days a week and our business hours are 7:00am CST to 9:00pm CST.
Since forming in 2005, CarShield has had the privilege of protecting over two million vehicles. With every vehicle, our goal is to provide exceptional experience by providing every owner of a vehicle with a dependable, reliable, and affordable solution to unexpected and costly repairs. CarShield is committed to being a financial shield in a time of need.
We do apologize you feel this way. We at CarShield have little to no control over the claims, shop process, or the administrators' decision. We are, however, always willing to explain the coverage details or help you with any of your Customer Service needs.