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CarShield has a rating of 4.3 stars from 3,641 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with CarShield most frequently mention customer service, repair shop, and great experience. CarShield ranks 1st among Auto Repair sites.
Proactively asks for customer feedback
This company responds to reviews on average within 23 hours
I have 2 vehicles covered under car shield including my 19 year old Land Cruiser. It comes with specific & straight forward guidance if we ever break down. Very happy to know I'm covered in the future!
Engine blew up and they only covered $1200 out of the $6000. My shop provided all the necessary details from cause of failure to freeze frame data. They refused to pay the entire claim. Even though all parts were covered under the contract. If you google this company you'll understand why there's a 10 million dollar lawsuit for deceptive ads. No shop or dealership wants to deal with CarShield either. They are difficult to work with and do not pay out. Save yourself and go with another company.
I was very pleased with customer service that was given to me.
Date of experience: February 9, 2024
You all did what you said you would do. Very pleased with your services.
In need of warranty. Watching TV, saw your advertisement and decided to call.
Date of experience: February 9, 2024
Unexpected transmission failure and within 1 day claim hindered and start work order approved
My family has been using them for years
Date of experience: February 5, 2024
Very informative and helpful when asked about services and what to expect going forward.
Commercial on tv
Date of experience: February 5, 2024
You don't pay enough for labor don't need to say anything else about this subject
Date of experience: February 1, 2024
Car Shield helped us with getting our car repaired at Rons service center and paid our claim promptly. Thank you so much
Very fast service
Heard great reviews about them.
Date of experience: November 16, 2023
Poor and robbed, was lied to when I filed a claim found out about the lies CarShield pass to get people in the company I will not pass on a good name to others about your company
I went with CarShield not knowing that it was a rip off company now knowing I will surely pass it on to others
Date of experience: August 28, 2023
Fantastic! Good customer service! The agent was knowledgeable and was very friendly.
I heard good things about Car Shield
Date of experience: February 8, 2024
Even after talking to 3 agents explaining WHEN they would get paid. They told me ROBO calls will still HARASS me every day..
Date of experience: February 4, 2024
When I told them my problems, I was immediately given the information to get my car serviced. I was emailed several options.
Because of the many commercials I had seen on TV.
Date of experience: November 21, 2023
Thank you for your time and review. If you have any questions give us a call!
We had a flat tire and needed to be towed to a service provider. Called customer service and within an hour the truck was here and off we went.
They were polite and concerned about our needs.
They are dependable.
Date of experience: November 18, 2023
We appreciate your support. If you have any questions don't hesitate to give us a call!
Only covered two little sensors and not what was making noise is the belt tensioner when my air conditioning is on loud and embarrassing
Thought they were good at covering alot of things but I guess not
Date of experience: August 23, 2023
Our coverage plans vary depending on the age and mileage of the vehicle. Therefore, our sales agents place you into the highest level of coverage your vehicle qualifies for at the best rates.
We apologize if you feel this way. We do go over what is covered with you on the initial phone call and also send you the policy.
Only have had a couple of small repairs and they took care of them.
Our dealership dealt with them.
TV commercials
Date of experience: February 4, 2024
All I did was change vehicles that needed to be covered. Original vehicle was used as a trade in for a new suv.
Date of experience: October 22, 2023
Even though we are sorry to see you go as a customer, we hope you keep us in mind for the future. If there is anything more we can do for you, please give us a call.
Have tried to use services 3 times and 3 times warranty repairs refused.
Unsatisfactory. Refused to refund February charge even though it was a couple of days.
High mileage on vehicle that I owned from new
Date of experience: February 8, 2024
The representative was very helpful, she was a professional at her job and knowledgeable. Sorry can't remember her name.
Commercial, plus my car need more coverage
Date of experience: November 4, 2023
We are pleased to hear our team was able to answer any questions you had. Thank you again for your time.
They arrived on time. The man who changed my tire was very courteous and informative.
I was very pleased with the service.
I was convinced by Vivica on TV. She made me realize l needed to cover my car for repairs.
Date of experience: November 12, 2023
I called about a renewal and the representative gave me a straight and honest answer which I very much appreciated.
I heard about it on a Glenn Beck show years ago and signed up.
Date of experience: November 17, 2023
We are pleased to hear our team was able to answer any questions you had. Thank you again for your time.
The Backup Camera on my vehicle went out and with one phone call Car shield saved me $ 900. Dollars.
Paying with monthly instalments makes it easier for me.
Date of experience: November 24, 2023
We appreciate your support. If you have any questions don't hesitate to give us a call!
It was simple to start, will see what happens when it is needed.
Because the man who has always worked on my car is moving and I am 78 with a 2001 with only 47000 miles.
Date of experience: February 6, 2024
Getting warranty with CarShield has been an excellent choice for me. I am so worry free regarding concerns with my vehicle. I am forever a customer.
Date of experience: November 24, 2023
We appreciate your support and review. If you have any questions about your policy don't hesitate to give us a call!
A car shield representative to l d the car dealer that I was no longer in car shield. I knew they were still taking money out of my bank account.
They were kind and told me I did h ave an warranty on my car.
I needed a extended warranty on my car.
Date of experience: August 17, 2023
Thank you for your review. Glad to see our customer service was able to help you out so quickly. Please contact us if you have any other questions.
I had several questions regarding our account and the representative was very helpful and courteous.
I had several questions regarding our account and the representative was very helpful and courteous.
Date of experience: August 13, 2023
Question asked and.question answered. Gentleman responded with his thoughts which eased my concern. Good job!
Fantastic! Plain and simple!
Why not? Seemed like the best option for me.
Date of experience: November 23, 2023
Wanted to see how long I had on my contract. The representative was thorough, professional and personable.
Saw the advertisement on TV
Date of experience: November 24, 2023
We are pleased to hear our team was able to answer any questions you had. Thank you again for your time.
CarShield is the largest vehicle service contract company in the nation. We have a national TV and radio campaign. CarShield is endorsed By Ice-T, Glenn Beck, Mark Levin, Vivica A. Fox and many more celebrities. Our goal is to drive traffic to our affiliate website https://carshieldprotection.com/. We are open 7 days a week and our business hours are 7:00am CST to 9:00pm CST.
Since forming in 2005, CarShield has had the privilege of protecting over two million vehicles. With every vehicle, our goal is to provide exceptional experience by providing every owner of a vehicle with a dependable, reliable, and affordable solution to unexpected and costly repairs. CarShield is committed to being a financial shield in a time of need.
Even though we are sorry to see you go as a customer, we hope you keep us in mind for the future. If there is anything more we can do for you, please give us a call.