Casetify

Research by Other Minerals
MagSafe Compatible Ultra Impact Cases
IPhone 14 Pro Max
Black
$88.36

Purchased in December of 2022.It was 1 year and 2 months and started coming apart.The outer cushion falls off the case.I take very good care of my things so it wasn't abused.
I find it funny that they tout 100% satisfaction guaranteed but only for 6 months.
Would not buy from them again or recommend.

We have been a loyal GOLD member of Casetify where we have purchased not less than 6 casing for our iPhone14+ & iPhone15+ without encountering issue.
Only recently in Jan 2024, I purchased a Samsung S24 Ultra casing (Star war edition) for my son. He used it for a day and the painting start to peel-off (order number *******). Wrote to customer service for warranty claim but was told that this is due to normal wear & tear.

Fast in answering but ridiculous replied without knowing their product quality! It doesn't worth the money to buy Casetify (fancy design but poor recycle materials).

Casetify has been spending too much into advertising but NO customer satisfaction review process to strengthen their products quality. Totally waste of money and I am telling Casetify that you have just lost a GOLD member! No more purchase in future and I advise potential user to look for alternative brand.

Perhaps if everything goes perfect, the company is OK. However, if there are issues forget about it. I placed an order 3 weeks ago. I canceled it within an hour. According to the website you have 12 hours to do so and the order is canceled with no issue. I even submitted 2 follow ups since the site never showed a cancellation. Well, 3 weeks later the package arrived. I requested a return label, but they want me to pay for their error. There's no phone just an email with someone who doesn't understand and just keeps telling me to mail it back and I'll have to pay to do so. I've wasted so much time on this and still not done. Even if I didn't cancel 3 weeks for of the shelf cases, really?!?

Cases are good, though ridiculously priced. Customer service is atrocious. Trying to arrange a simple return or exchange of a Christmas gift is more complicated and time consuming than getting a mortgage! Here are instructions provided by CS to begin the process:

I) Please place the item you received next to your device and take a picture
Ii) Please provide us a screen capture of your device model name, this can be found on your phone in 'Setting' > 'General' > 'About'

Wow. Talk about pathetic. Tip: Benchmark top companies to see how they treat customers.

My case is falling apart. The edges have suddenly started to come away from the backing. The glue has obviously failed. I was offered 15% off my next purchase. I really don't think I am going to invest a small fortune in another phone case that will only last 1 year. I would not recommend this product.

They sent the customized case with my name on it to the wrong address TWICE. I was chill on the first one because it can happen since the address is sort of similar (though totally different zip code, so no excuses) but they did it again after they confirmed the address with me. I understand mistakes happen but this is just you not caring about paying customer. It took a whole month back and forth emails and I ended up with nothing. Refund was issued at least but definitely a bummer and a waste of time. I feel bad for some random person with the phone cases with my name on it delivered to them twice in the mailbox.

I had my custom case for around a year now, with nothing really happening to the case.
Never dropped my phone, never dropped anything on it.

The case just fell apart, the sides release from the back cover. Looks to me like the glue holding it together failed. On purpose?

Doesn't matter, cause paying over 50 € for a phone case with this quality. Nope thanks, I stay with the old 10€ cases I had in the past, which laughably lasted longer.

In the EU this would even be covered by a 1 year warranty but the 6 months from casetify are for a reason it seems.

I bought 4 cases worth $144 Feb 2022. These cases are so cheap and not worth the price you have to pay for it. The casetify logo breaks off within a week or two of having the case on. I don't use my phone for any extreme activities at all so there's no reason for it to be as flimsy and cheap as it is. You're better off buying a case from Etsy that won't cost $60+

UPDATE: Casetify reached out and said they would offer a one time replacement.

I purchased this case back in 12/2021 and the edges have started to separate from the case. I reached out to customer service to see if it could be repaired. They said their warranty is only for 6 months and offered a 15% off coupon. Why would I spend more money on a case that can't even last a year? Also why would I spend more money at your company if you don't stand behind your product? I've had cheap cases from Amazon that have lasted for more than 2 years. $50 cases should last more than 9 months.

The first time I used this it was fine, and my case arrived without any issues. I went to order another case, as well as other protective items this year, and it's been completely the opposite experience. They had no issue taking money out immediately, but didn't email a receipt, confirmation, or any proof of purchase despite the money being taken out. On top of this, their customer service contact form appears to go nowhere, as nobody replies. As well as this, their generic email contact also appears not to be manned. Their cases and products aren't cheap, and they do work excellently when you actually manage to get one, but this experience has been quite frustrating, and for such a huge company, I think it's really poor practice to not have better customer support for issues such as these. I wouldn't recommend ordering from them based on this fact that they're expensive, take forever to ship, and don't reply with any support whatsoever.

I purchased a phone case from them not too long ago and the sides are already dirty/the stars on the back are already peeling off. For such a high price, I would expect better quality from such a product. I tried writing a review on their website for this, and turns out they don't allow you to. They only showcase the 4-5 star reviews to make you want to buy from them. Don't waste your time or money on this website, and go for a cheaper alternative.

In mere months my case started falling apart and I thought it was just a fluke but when the offered me a free replacement that one fell apart even quicker. The bumper all around the edge just starts coming off and it's seriously not worth the money. You can get a case for much cheaper that will last much much longer.

1 month ship time, super expensive, so it must be good right? Nope. Print wore off within a couple months. And my phone still cracked when dropped off my lap whole sitting. It was a super cute case. Bummer.

Be aware that the cases will break and the side of the case will detached from the backing within the first year. Poor quality and poor materials used to stick this cheap case together. I've had Kmart phone cases that last longer. You'd think for a company that charges so much, they would provide adequate quality items. And they protect themselves by only offering a 6 month warranty - despite knowing that their cases will often fall apart between the 6 months and a year.

Customer service is a nightmare, not sure what they're paying them for because they want me to solve the problem myself. All they do is give you various directions about all the other people you should contact about your order that's not them. They're reluctant if not blatantly refusing to give refunds when items are not received. You're basically teasing 65$ for air and a headache.

Order and receiving was ok. The Website well done. But that is all there is. It took a long time until we received the cares. The quality is extremely bad, made in China all the way. Bought 2 cares for iPhone 11 for my kids, spent >80€. Exactly 1 year later the rubber frame came off, at both (!) cases. Since they only offer a 6 month guarantee, guarantee is usually 1 year by law or even 2 years for material failutes like such, we only got a 15-20% discount offered for the next order. (Every other day they have 15% specials, so what makes this offer to me special?) Why would one pay another €80+, discounted €70 for cares that die in 1 year? Still crap

The lifetime warranty is a complete scam because it is literally impossible to get into contact with any customer service representative. I have sent multiple emails, tried instagram, tried their chat support. It has been over a month and still no response.

I ordered from Casetify online and my order still has not arrived (its been 3 months). Very overpriced product as well. $40 down the drain. I sent them an email to ask where my item was and I did't get a response :(

Horrible company run away from them they lie and then attach foreign transaction fees to you credit card and you have to pay to return and only get 1/2 back if you customize.you see the name casetify run in the opposite direction.I called on the day I received product I knew it was not what I wanted satisfaction guaranteed I call bull.there is no satisfaction guaranteed if you have to pay to send back to them and then only get 1/2 back because of putting your name on and on top of all of that you get charged a foreign transaction fee. If I knew about few could have put on the proper card,Do not waste your money with this company they are not soothe aggravation.

I have tried to give Casetify a chance but they have let me down multiple times.

Firstly, the customer service is terrible, if it even exists? I've tried to contact them multiple times with no reply. This was 6 months ago now. They have no email or number to call anywhere so the only way to contact them is through their website. A scam I tell you!

With both phone cases I've gotten from them the picture on the back has started to peel off after only a week of use. This is what I have tried to contact them about with no reply.

They are pretty protective, but my phone still got cracked with the most protective case plus a screen protector and only fell from less than one metre height onto smooth ground.

Please buy a cheaper phone case elsewhere. Or at least somewhere that has decent customer service.

Wife wanted a new case for her new phone. Ordered the case. 10 days later … nothing ships, or confirmed. Numerous emails go out to their "customer service" but get very third world country replies where the email and sentences don't make sense. Then day 16 it says shipped. But from a day before I even ordered the item. How the F does that happen? I email again, nothing. I ask for refund - won't do it. Awful. Stay away.

These Cases are great at protecting phones, however, I swear this company is a scam! They have 6 months warranty and every case I have bought from them breaks exactly on 12 months. The case splits at the seems! The customer service don't give a damn either. All probably part of their way to make money!

It's been 17 days and order is still "pending production". Of course, the website does not tell you they do not have the item in stock, you learn that a day or two after you order it. I can't get a straight answer from anyone on a ship date and no live person to talk to. Avoid this company like the plague.