Casetify

I bought a Christmas gift for my daughter. I attempted to return it right after Christmas and they said we had to keep the wrong phone case as they only had a 10 day return policy. It's ridiculous not to have a standard 30 day return policy. This is sneaky marketing. Read the fine print. This is a poor business strategy to force the consumer to have to keep wrong or damaged merch. No way to return within 10 days. We'll never use again.

I have replied a few times to an email I sent to Caestify about the quality of the phone case I received. The case itself was nice but I ordered one with the Poppies. If I had known they were just stickers slapped on the back with no protective covering I would not have paid so much for something I could have gotten from WalMart. I can't seem to get anywhere with email and they have no phone number to call. This is deeply disappointing and I will not be making any purchases from this company ever again, not would I refer anyone to them. Worst customer service ever! Julie B.

I ordered cases on November 29 and it said initially that I'd have them by December 28. I had to email them several times to beg for any kind of shipping update, to the point where I had to threaten a chargeback for them to respond in any way. I actually literally ordered another case from a different company after December 28 (by which point I still had no updates from CASEtify!) and I still received my other cases sooner than these cases. The customer service was nothing until I had to threaten a chargeback and they offered no solutions, coupons, or anything. I still haven't received my cases from them and I WILL be returning them immediately for a full refund. Do not recommend, just get a dang Otterbox instead.

Bought one for my daughter, the side detached from the back after about 8 months, any case would be better than this, utter rubbish. Actually would rate this zero but it won't let me.

It's been two weeks now since I ordered and still Casetify customer service can not figure out my order problem. And still USPS awaiting my item since I ordered. CS team follow up my issue very very slow. How bad and unprofessional service they have.

Bought a case from them online and was only told AFTER the transaction was complete that the car was back ordered and that it would be over a month before the case arrived. I ended up having to buy another case from Amazon. Complete and utter waste of money.

I received an incomplete order about a month after the order date. I sent their customer service numerous complaints and have yet to receive a reply. However, they continue to send me surveys to rate their product and service. Incomplete order, poor customer service, and product not as pictured. Very dissatisfied customer.

The overall quality of the cases are cheap for the price you pay.
I bought a case from them which quickly turned brown within a few weeks of purchase. They were quick to respond to my enquiries and replace the case in a black colour so it didn't fade. However both cases the rubber part lifted off the case within a few months and we're unusable.
For the price you pay I wouldn't recommend.
I've had other cases you pay the same price for that have lasted years. I've also had cases 3/4 of the price that have lasted longer.
Save your money.

100% guarantee? I wish! Completely shattered new iphone with case on! I reached out to Casetify support and they offered to send me a new case! HAHA! If only the case got damaged before the phone!

DONT TRUST! SAVE YOUR MONEY!

If I only knew that the products were made from Hongkong, China I wouldn't purchase anything due to poor quality, poor service, and slow delivery. They use the US flag on their website and I was expecting my order to be delivered fast as I live in Canada only. I ordered the phone case on Dec. 15 the estimated delivery date is Jan. 11-Jan. 25, and my Macbook case which I ordered on Dec 16 is still in process. I didn't realize that it was coming from Hongkong as per the tracking number that they gave me. I lived in HK for 3 years and don't find their products of good quality.

I ordered an Airpodss case. Arrived and the design was merely a sticker that had not been placed on straight. Poor quality. I have now emailed 5 TIMES requesting that I can return the item for a refund and have had no response. I will not use them again or recommend them.

I normally don't bash a company but this one is not good... Customer Service is a joke - wrote them numerous times - no response, finally got someone to respond through Facebook only to tell me there is nothing they can do. I ordered a personalized phone case for my granddaughter which she didn't open until our Christmas celebration - it will not fit - way too small - AND the company will not exchange or make it right. So UNACCEPTABLE! Won't be doing business with them again.

They offer discount codes in exchange for signing up for emails, then exclude their most popular products from the discount. But they only tell you that after they have your email and phone number.

When you write a critical review of them, they email you offering a 10% discount in exchange for dropping a case back to their store (they have one store in the whole of Australia and it's 2064km away) and then alternately offer to cancel your order, and then put it on hold indefinitely until you respond.

So even though it's paid for in full, they won't ship it until I respond to their stupid offer to my justified review.

Thanks so much for the help Adalyn!

Absolutely disgusting company. Ordered an item on the 3rd November which was was of appalling quality when received 3 weeks later. Returned said item in the original box and packaging on the 23rd November… fast forward to today (03/03) and I have had absolutely NO refund or acknowledgement that I even returned the item. They have ignored me entirely except to demand a returns receipt 4 months after returning… they have outright refused to accept any knowledge of clearly receiving my return given it was sent back in the exact same packaging which included my order details, name and address, instead brushing over these facts entirely and demanding a receipt they clearly know not one customer will hold onto for over 4 months on the off chance they commit literal theft.

They have refused point blank to refund me or return my order they clearly received. Seriously pissed off especially considering I have bought several products from them in the past! Never again, absolute jobsworths

Decide to bite the bullet and purchase one of these cases for my Samsung S21 Ultra. Within a week of using it, the camo print started peeling on the back. Contacted customer service and submitted photos and was told they would send me a replacement which they did.
Also in that email, they said it wouldn't happen again. And the replacement also started peeling within 2 weeks. Staff are great, but the quality of the product is very poor. Don't be fooled by insta or tiktok. These cases are rubbish!

I tried to buy a phone case off their website and it glitched, I ended up buying two cases that I didn't want. Even though it was their fault and the website glitched and there was no way for me to tell if I had bought two cases, They wanted to charge me to ship it back even though it was their fault. I am using the case now and two of the hearts on the back of my case have chipped. This case was an absolute useless purchase, and they forced me to keep two of their stupid cases so that I wouldn't have to pay $15 shipping. Absolute waste of time and money.

If you're the person who is looking to get a product from this company to gift someone, might as well look elsewhere. They don't deliver on their word and the customer support is absolutely useless with helping you. I don't understand how a company as big as them can get away with scamming so many people. Almost all the reviews of the company are negative yet they keep scamming people.

I placed my order on the 5th of March, at which time I was given a date of 19th at the most. Then after contacting customer support about the order, they gave me the date in the first picture. And then after posting a bad review on Trustpilot, they changed it to the date in the second picture. The final picture is from Australia Post Tracking, which hasn't been updated since the 14th of March.

So, it is just better to go elsewhere and save yourself a world of trouble and money.

I love my case! The quality is good than I expected, and I am a careless person who always drops my phone, and the case keeps my phone safe! I will definitely recommend to my friends and family, love CASETiFY.

I purchased my case in June and already some of the design has already peeled off, I asked for refund or exchange and they did offer to me but I had to pay a difference because the case I had was sold out, their cases are way too expensive for low grade quality case

IPhone 13 Pro Plus back shattered when dropped from waist height even though sales person assured it was protected from a higher drop…worse still they would not cover damage to phone…if I could give zero stars I would!

Don't recommend. Avoid at all cost. Ordered a custom case with the picture of my birth place city and they refused to print it saying it's IP without even trying to help me to find out some solution.

I ordered a cover for Macbook pro. Didn´t fit. I used Casetify return shippment template. Thats the only way you can contact C. Since they accept returns only in 10 days periode after delivery, I send then a massage for a return. Casetify simply doesn´t answer. Maybe the waite till 10 days have been passed.

The plastic alone might be better than a cheaper one on Amazon but it's not worth the price tag overall. In person, the image quality is pixelated, looks like it was printed on by a cheap quality printer. It's not up to par with the price I paid, I tried to return but I was asked to send pictures then I had to pay to return the item. I fell for the easy to return with no questions asked trap without reading the fine print. You have to pay for return shipping. My fault for assuming it was THAT easy but overall I wouldn't shop here again.