Casetify

Horrible Quality for a $120 (AUD) phone cover. Completely scratched within a few weeks of delicate indoor use. WOULD NOT RECOMMEND. No option of money return, they just send you another similar product which Im sure will end up the same.

Contacted customer service in regards to incorrect case delivered and false advertisement, and the next day I received a response that the case I initially ordered is no longer available hence the one I received is actually the correct one. I had waited nearly two months to receive my order and during this time they had changed the product detail on their webpage. Spent over $100CDN for a cheap quality case that I'll never ever use! Please be advise to not order anything from these SCAMMERS!

I'm VERY happy with the quality for the price + style from casetify
BUT
With the few orders I've made via casetify e-commerce website every order has taken at minimum three 1/2 WEEKS to deliver every order, which truly for a company like casetify isn't acceptable, I've tried to speak to associates from casetify about this postage issue and I was getting bland replies from a human.
Do keep in mind casetify postage window before ordering online because the postage window will be moved back further days.
For example one of my orders was a gift and I've waited over 6 weeks now for the gift.

This is my 2nd case from the company. The first one lasted about a year before turning yellow, which happens with clear plastic. So for the 2nd one I decided to get the black plastic with a design and paid $49 with their Mother's Day discount. It is normally $58. After only having the case for 3 weeks, the design is peeling off. I thought it was a hard plastic insert but it is literally a thin sticker pasted on black plastic like something from the dollar store. I contacted customer support and after several Facebook Messenger messages back and forth, they said that it is normal wear and tear which is only under warranty for 10 days. Are you serious? A case falling apart after 3 weeks is not any kind of wear and tear. It's a useless poorly designed piece of junk. I have had cases for years that didn't look this bad. This damage was from just putting it in and taking it out of my pocket and purse. I would not recommend ever buying a case from this company. There are much cheaper and more durable options at elsewhere.

If I could give 0 stars, I would. I have never been so disappointed in a company. I ordered a case, which gave me an expected delivery date. That delivery date came and my item still had not shipped so i reached out to customer service. I was told by customer service that my item was in production and should ship within the next week. 2 more weeks passed, it'd been a month at this point, and I still had not received shipping information. I reached back out to customer service and they informed me that the case I order a month ago and was told would ship weeks ago was now sold out. I never got the case and am now getting a refund. I waited a month for case that I never got because customer service gave me false information. I HIGHLY RECOMMEND NOT BUYING THIS COMPANY.

I can say their products last a long time and customer service agents do their best to cater us. They have a wide range of options for case types and designs!

I purchased an iphone case at the beginning of April and only received it yesterday - it took them close to a month to ship it. When I finally received it, I had dropped my phone and needed to change the purchased case for a different model. I spoke to an online customer service representative and they were the most unhelpful, they took about 15 mins to respond to each thing I said. I was told (in what looked like a copy and paste of a generic message) that I had to pay for registered international shipping fees to exchange the product and the original discount I received would not be applied to the exchanged product. I then preceded to ask questions about the durability of another product that I wanted to purchase in addition to the new phone case, and they did not respond at all.

VERY VERY DISAPPOINTED! WASTE OF TIME AND MONEY!

I love the look of these cases and bought three. All have now hit the bin after less than a year because the sides detached from the case.

Very poor considering the price. JUNK AVOID

I bought a "iPhone 14/14 Plus Camera Lens Protector" and it's broken already, only been used for 2 weeks.
VERY Poor quality! Not worth spending your money on this product!

It scratches easily, the first day I had it on then there's long deep scratches I don't even know where it came from.
And today I accidentally place my iPhone on my handbag buckle and it shattered! Just like that! Shocking!

And this product has no warranty. They don't specifically say anywhere on the page of the product but in a small fine print, so be very careful reading through anything on their webpages.

Honestly don't waste your money buying this protector from Casetify!
Paid $30 you think you'll get better quality and stronger proctor, but sorry you got scammed!
I'll just recommend you to buy ebay cheap lens protector which works better than Casetify! Last ebay cheap lens protector I got worked for more than a year for my iPhone! And $30 Casetify lens protector only lasted 2 weeks! Big joke!

And they are very slow delivery to Australia!

Thank you for getting back to us.

Please be informed that a special warranty policy applies to UV Sanitizers, 3PLY Protective Face Masks, Cloth Masks, Tempered Glass, and Camera Lens Protectors are excluded from our warranty. You may visit this link: https://www.casetify.com/faq for more details.

As a courtesy, we provide a replacement for the item within 10 days from the original date of purchase and unfortunately, your order#******* has passed the timeframe. As a small gesture to express our apologies and a way to thank you for your patience, we would like to offer an extra 15% discount code for you. May we do that for you?

We greatly appreciate your kind understanding on this matter and we look forward to hearing from you.

We bought the camera protector for the latest IPhone. First one broke within a month. Second within two months or so. We spent more than 50$ to not have a product. Amazon sells these 3 for 9 dollars and other similar prices around that pricing zone. We sure cant do worse by ordering there so thats where we will take our business. Above is a prime example of their customer service. You have been warned.

This company is absolutely terrible! I ordered 3 weeks ago, the case is still on hold then I finally emailed them they said there was a issue because I used a selfie with a logo in it so I had to send a new pic in order still on hold and I asked for a whole refund and I'm being ignored. I probably won't get my case or 35$ back DO NOT ORDER FROM HERE

Over 2 weeks later and still no sign of the case, tracking number doesnt work and websites "my order" doesnt work.
Considering i paid 50£ id expect a bit more :/

Lots of designs to choose from and cases are durable. I love how many options one can I can choose from. Looking forward to the Spider Man cases for my Phone.

I ordered a case on July 26 and the estimated date for it was August 6 but never received it with no emails or text from usps or Casetify only saying it's created it's label but that nothing else

I bought a phone strap after being pickpocketed - I loved the styles they had up on Casetify, so I chose a leather strap from them. A few days after my order I see that I haven't been updated with delivery and, upon checking, find out that they are STILL PRODUCING the product and that it won't be despatched for a few weeks still.

I was told: "We have tracked your order down, your order is still undergoing the production process. Please be advised that our production team usually takes 1 to 6 calendar days to process your order. Once the order is shipped out, you will receive a notification via email."

I emailed to say that it was not at all clear on the website that the product wasn't actually available, I asked them to give me an update on delivery date and discount the order for the inconvenience. It was literally like talking to a wall. The same words kept coming up. They haven't done anything. It's been two weeks and the product is still in production and may or may not be despatched in the next week. Ridiculous really. I run a small D2C brand and although we don't always get things right, we certainly would never treat our customers with such blatant disregard and apathy. Absolutely never ever again.

I was happy with my case when it first arrived. It was well packaged, arrived quite quickly and the case itself looked and felt great. Within 3 months, it's literally split in half. The wrap-around side piece has completely broken off from the back of the case. Just before the side piece began to come away, I took off my case to change my screen protector and noticed that my phone was absolutely filthy and covered in crap. I constantly sanitise my phone and case with a tech wipe. The case must have allowed the debris to seep in over time and mustn't have been actually protecting my phone this whole time. The case now doesn't actually hold my phone. It slides around and it's incredibly frustrating to have spent so much money on such a poor quality piece that doesn't even protect my phone. I also bought a screen protector which cracked within a month. I can't speak on the customer service, because I haven't bothered contacting Casetify. I'm so displeased with this case that I don't want to ever purchase or own another Casetify case. I've purchased from a different company and will continue to do so indefinitely.

Quality is terrible. Case is bulky, flimsy and doesnt fit the phone well (iphone 13 pro). The customer service is terrible and the company makes you pay for any returns.

Worst customer service. I have ordered a few phone cases, and after a while, I obtained an email saying my cases were not shipped without a given explanation. Worst customer service

I bought a computer case here, and unfortunately, it didn't fit. I don't reccomend buying off this company. Thry do have pretty designs. It was just a waste of money.

I ordered a case in store with an employee, the employee did not correctly customise my case as the (insertnamehere) was printed on my case, even though I had asked for it to be removed, I contacted Castify several times and they said it's part of the design, I would've gotten my name if that was the case, who the hell wants (insertnamehere) printed on the back of there phone case. NO HELP AT ALL, NO EXCHANGES ALLOWED, AND NO REFUND, WILL NOT BE BUYING AGAIN

I'm very upset while writing this. I ordered my case weeks ago still have not received it tried reaching out to them via chat literally waited 7 hours never got a response. Horrible customer service

Ordered an iPhone13 Pro case (Louvre collab) on the 2nd of October in-store (Hong Kong).
1. Price was super high at 600 HKD, but I wanted to know whats all the hype is about - staff said will be delivered within next week.
2. Received an email saying it will be delivered on the 14th of October (instead of the 7th coming from staff)
3. Waited until ~20th of October, item was still nowhere to be seen - NOT a single notification nor email was given.
4. I contacted support, saying they don't cut corners when making their stuff etc., and said it will be delayed until late October.
5. Received notification today saying it will be delayed further to the end of November - I wanted a refund to my credit card but they said they I will need to come to their store.

TLDR: Shipping sucks, very high price-point, not worth the trouble.

I don't understand most of the complaints here. I have always had a positive experience…. Aside from the incredibly long shipping time - it took 1 month for me to get my phone case. I had to go to TJMaxx for a cheap one to hold me over. But it's worth it. My first case from them was the Hello Kitty collab which has lasted me TWO years. I received so many compliments for it. I just upgraded from the 11 pro max to the 13 pro max so I needed another one. I ordered the recycled version of the Huyen Dinh artist case, which I really like. I find their cases to be a bit on the expensive side, but if you can find a promo anywhere I'd say their cases are worth $50.

Yes, the long wait sucks, but when I contacted them for updates, they not only upgraded me to express shipping for free, but allowed me to use a 15% discount I found online that I had neglected to apply to my order. I never waited more than 1 day to hear back from their support team. All in all worth the spend, but you need to be reaal patient with shipping.