Casetify

I ordered a case on feb 25 (2022) and as of march 18 (2022) it still has yet arrived. Up your game or end the game.

I'm so dissatisfied by my phone case. I custom made this case for 62$! The sides broke after 3 months! I'm so disappointed

If you've been on any social media platform recently, you've probably seen this brand called CASETiFY. (They've been promoting their products through influencers like crazy for the past month) Anyways, this brand sells trendy phone cases and now even a one where you can design-your-own case! I bought one of these customized cases myself recently and it turned out very cute :)

The reason why I give this review a 4-star is because I actually had some trouble with the purchasing process. I'm not sure why but I couldn't purchase this product and ~multiple~ of my cards didn't go through. I had to contact customer service for help and this happened in one weeks span which tbh irritated me a bit. The designing site was okay, it was kind of hard to drag photos in and organize the photos but I wouldn't say it's too big of a deal. I got my case a whole month after I purchased and I understand it takes time to print the design and shipping during covid is slow but this took a dang long while.

» MY RATINGS:
Website design and ease of use: 8/10
Shipping: (internationally) 7/10
Pricing: 7/10

In the end, I don't regret purchasing from their website but I do wish the process was faster and smoother. Their cases are amazing though so do buy them if you see them in store!
Check out my IG post *******@justjjoanne for pictures and other cases I've bought from them :) this is my fourth one from them~

Huge fan of their co-lab! In love with Minion co-lab! Look forward to seeing more collaborations with Marvel and Sanrio <3

I was holding my bead strand and it broke beads went everywhere. I would really like a refund or a replacement

This is one of the worst customer service experiences I have ever had. Currently I have YET to receive my refund on a phone case. I USPS priority mailed it 7 weeks ago. I think we all would agree especially with a tracking number that the USPS doesn't make to many errors. Anyway It was proved on the USPS website that they received it and it even identified the person who received it.

This 1- 2 day delay of responses is so inefficient. I've had two representatives on this problem (Kady and Alana) and they both said they would be refunding me yet nothing. I contacted my bank, nothing. So in case they want to place blame on the bank. The worst part of this I asked a fair request which was to be reimbursed the $9.90 I spent to get this to them in a timely manner using USPS priority mail. Their response was "it is not our policy to assist in refunding for postage." Perhaps they haven't heard of good customer service and thinking OUTSIDE policy. After STILL no refund almost 6 weeks later they can't assist with $9.90?
I WILL NEVER DO BUSINESS WITH THEM AGAIN AND WHOMEVER READS THIS SHOULD THINK TWICE ABOUT PLACING AN ORDER.

Fast and easy. Lots of great choices. It still protects my phone beautifully, it just looks worn. Worth every penny and can't wait to get my new one!

Just after 6 month old and the print is already coming off and outside rubber coming off. Terrible quality for the expensive price!

The case itself may be fine, but the image on it is just a fancy sticker made to size on the case. Hopefully the case works.

Billion dollar company used stolen design in there inside out collection from a small company shameful wouldn't recommend buying from here.

The bumpers on my case peeled off within a year and casetify was not willing to rectify the issue. I wouldn't buy a casetify case again.

My case fell apart & broke within a month. The case also didn't look like the picture displayed on the website

I'm so bored of waiting. Sorry to say this i felt like I'm waiting for nothing. Hopelessly still waiting.

Sells defective products and will not respond when you contact them on their page, its been 3 months now

Avoid casetify! Adhesive disintegrated after 6 months of light use. Used mulltiple cases for my phone.

PLEASE DONT YOU EVER BUY SOMETHING FROM THIS PLACE!
I bought a MagSafe case for my iPhone 13 Pro Max, and i cant even use it because the magnet is so weak that my lightweight MagSafe wallet almost stick to it, I barely touch it and it flies away from my phone. I paid 75$ for this piece of ****. The price is ridiculous for the product and the customer service is AWFUL, they didn't give me any solution, they asked for a video showing the problem, I sent one to them and they reply something totally different to the problem I have, then I asked for a refund and they say they wouldn't give me back the 15$ shipping fee I paid to get the case and also I have to pay another shipping fee to get it back to them. It's RIDICULOUS. And reading other reviews about people that sent the product back and never get the refund I just prefer to stay with the case rather than losing the money of the case + the shipping fees and staying with nothing. So seriously, get yourself something way better for half the price, I was used to buy from Velvet Caviar, very sturdy cases with strong MagSafe and now I regret trying Castify just because it's "popular" (seriously I don't know why or how) instead of staying with my already trusted brand of cases.

Just a cheap rubber case that they charge $55 for. Mine has a stain on it and the bumper is discolored and I've had it for a week and a half. Casetify won't refund me unless I send them a video of me cutting the case and trashing it. Tf? Obviously then I wouldn't have anything to protect my phone so I have to buy a new case first before I can get a refund for the damaged one. They said that the phones will discolor over time and there's nothing they can do. Over time? Just over a week... that's how long it took for this thing to get a stain on it that won't come out and for the bumper to become discolored. I've had $6 cases that didn't discolor for a year. Then I go to the website to write a review and there's no way to write a review that I can find. But there's tons of reviews with pictures (all positive)... soooo who's writing these reviews because clearly it's not actual customers. This company is one big scam. For a case that costs $55 to not have any special features like it holds credit cards or has a charger in it, or even comes with a screen protector (that's sold separately for even more money) and is literally just a rubber case, it better be so heavy duty and durable like they claim all over their website that it lasts at least a year. But this thing not being dropped, not left on the ground, not mishandled in any way is permanently stained and discolored in under two weeks... and the company won't refund me. Absolute garbage company with garbage products and garbage customer service. If you decide to buy one because they are cute cases and their marketing is realllllly convincing, you'll see what I'm talking about. But I hope you don't.

I had my case for less than 3 days and it already became chipped and ruined. AWFUL quality. DON' T WASTE YOUR MONEY!

Customer service. Hopeless ( I have the repetative messages to prove it)

Long story short. With case ON (most shock proof drop proof one they sold) my new phone smashed just BE WARNED, should you get through and actually get proper responses CASETIFY Will take NO ACCOUNTABILTY. NO LIABILITY, and NO RESPONSIBILITY for your SMASHED DEVICE WITH CASE ON

What follows is my last interaction with them thus far.
Hi Ema,

This is Yannis, Customer Experience Manager of CASETiFY.

Thank you for sharing your experiences with us. We want to assure you that we take our legal responsibilities seriously and always strive to comply with all applicable laws and regulations.

We hope for your understanding that CASETiFY guarantees a warranty for CASETiFY products against defects in material or workmanship only. We regret to inform you that no devices (e.g. Mobile phones, tablets, etc.) other than CASETiFY-branded products are covered by our warranty.

While we understand that this may be disappointing, we regret to inform you that we are unable to fulfill your request. As aforemendtioned, the best we can offer you is:

- Full refund to the original payment method
- Providing a complimentary USD 30 Gift Card for your next purchase [65AUDYRZ8H] (T&Cs apply)

Thank you for your understanding on this matter.

*******@CASETiFY

And my reply….,
Hi Yannis
Ok then and what about your guarantee regarding the cases are shock and drop proof?

I purchased 2 cases as gifts for other people from this company because of a promotion they were having. I specifically followed a link that was provided to purchase a certain design which was semi-transparent so you can still see the color of your phone.

When they arrived I was seriously disappointed at the first one. Instead of it being semi-clear it was a sold white background with the design on it emblazoned to the back of the case. It looked cheap and horrible.

I contacted customer service right away and they said it was my fault for choosing that design. Luckily I had taken screen shots when I was purchasing because this case was for someone else and on the invoice it stated "clear".

They still insisted it was my fault and said they are willing to refund or exchange but I would have to pay for return shipping to their facility.

After arguing with them for a while to try and get them to cover return shipping, I gave in and returned it (paid $18 CAD in shipping fee). Since I had a tracking number I saw when they received it (1 week after being shipped) but no one contacted me to let me know they had received it. I contacted them and was told that once they ship out the exchange, I will receive an email with a tracking number.

Another week went by with no word. So I contacted them again, now they said that the design I want is not available in the type of case I want and asked if I would like their "grip" style case which is bulkier and will make the phone thicker around the edges.

I refused and asked for a refund. Because I purchased this with a promotion code of 40% off for 2, I only received half of the original price(- the promotion). I actually am out a few bucks because of the return shipping cost.

Terrible customer service, they take very long to answer and you have to keep pestering them. I believe they didn't have the design in the type of case I ordered in the first place and just hoped I would keep the crappy case they shipped. A really terrible company with really awful products and values, go someplace else. If I try to go back to that same link, it no longer exists lol that should tell you something about these wretched A-holes. Also they proudly state they are "US based" but tracking info they provided the first time suggested it was being shipping from China.

Save yourself the money and just go somewhere else or atleast buy a knock off from Ebay so you don't give them business and don't over pay for this $#*!e.