The company's reputation appears to be marred by significant customer dissatisfaction, particularly regarding billing practices and perceived miscommunication. Customers express frustration over unexpected charges and a lack of clarity in service activation, leading to feelings of being misled. While specific positive attributes are not highlighted, the overall sentiment suggests a demand for improved transparency and customer support. Addressing these concerns could enhance customer trust and satisfaction, as current feedback indicates a pressing need for better communication and resolution processes within the company's service approach.
This summary is generated by AI, based on text from customer reviews
First, we are abused by the name of Mr. Al Gore, who has nothing to do with the website.
Then I'm asked to activate a one-year IWS activation of $ 1629, - I paid, but did not activate the bill, but they asked for $ 4,000.
I did not receive any money from my complaint and my account was canceled by $ 60,000, so I lost it!