CashStar

I got an email from my Ruby Tuesday Rewards (so I assumed it was legit) stating a Buy a $50 Ruby gift card, get a $25 gift card free. So I bought it and when I paid, it said it was processed through CashStar. Still have not received my cards by email. I send customer service 2 emails, still no reply. I'm pretty certain I got taken based on what I'm reading here from others. Beware. Don't buy the Ruby Tuesday gift cards if its processed through this company. You've been warned.

Garbage company don't buy anything from them especially if you want gift cards
I tried buying PlayStation gift cards from these $#*!s but they didn't email me the cards
There customer care team responds after like 10 hours and they reposed like robots always taking care to avoid answering your questions or even going even close to addressing your concerns and issues

I purchased a QuikTrip $50 gift card for my daughter. She tried to use it and it showed a $0 balance. Good luck getting any response (not even an auto response) from the CashStar online form, and they list no phone number. I found their number in Maine and it does answer, but when you select "1" for customer service, it "transfers" your call then says your call cannot be connected and to call back later. Will NEVER purchase a cashstar gift card again.

Do your research before you decide to buy from a high end company that steals from people on a daily basis. The payment will say it declined but the money will still be removed from your account. Customer service does nothing but provide a scripted lie that they have to tell to everyone they talk to who had this same issue. You will lose out on money. I hope they shut this greedy business down one way or another. Somebody is going to sue. They can count their days. Especially if you're buying around the holidays or a birthday. Just forget it! Save your time and hard earned money that they don't work a dime for! These corporations are corrupt and steal from those who they know they can. Save your time people and look elsewhere! Mines is still pending but no gift card… LOL they're a joke and so is the CEO of this low down grimey place along with their workers.

I bought E-gift cards from 3 different stores which were processed via CashStar. Unfortunately, rather than putting through the transaction as a purchase, they put it through as a cash advance which is then charged an instant interest fee as if you are borrowing money, from your bank. Additionally either the bank or CashStar tags on another fee for the card of at least $5 per card. I have bought E-gift cards from other stores that are not processed this way and incur no extra fees. Pathetic. Avoid anything linked to CashStar!

I tried to purchase gift cards and received the following message:

"Hello Galina,

We have processed a refund for your gift card purchase(s) from order number #CND6KRTAUG. Any funds remaining on the gift card(s) at the time of the return will be refunded to the original method of payment.

Refunds may take up to 7 business days to appear in your account, depending on the financial institution's timeline.

We appreciate your business and look forward to serving you again in the future.

If you have any questions or concerns, please email us or call *******208 from 8:00 AM to 8:00 PM ET, seven days a week.

Please keep this message for your records.

Thank you,

Kate Spade Outlet Gift Card Team"

The reps at 800 number were completely useless. Not only I wasted time trying to make a purchase, now I have to wait a week before I get my money back.

I've bought a Roblox eGift Card from Cashstar of 50$ recently, and after talking to their support team (Discussing what has been taking a bit, which is definitely okay) they've deemed that they're unable to process my order at the time. I've seen that this commonly happens after checking multiple reviews, and I wouldn't generally recommend to buy gift cards from their site. Additionally, there's no way to get your money back after purchase (Although they said it could've been a pending hold, so it'll expire as soon as possible). It's not a good situation.

I am giving this two stars for great customer support, but really lack of proper payment and delivery.

Reloaded my QT gift card $20 to use at gas pump. Went to get gas and card was declined. I put $20 more on the card thinking it just didnt go through. So $40 just gone.
Got email and text from bank about transaction like normal. But never showed up on my QT card balance.
Called Qt and they put me through to cashstar. Got hung up on. This is totally unacceptable. Do not use cash star or Qt gift cards unless you dont mind losing money and getting put in a bad situation. There is no lower rating or I would have used it.

I have my store receipt, I've gone to the store and they are unable to scan the card, I've called 6 phone numbers, I have the card, the activation serial number, everything except for a couple of crucial card numbers and half of the pin. I've spent well over an hour on the phone, been transferred everywhere, eventually rolled into starting over and customer care is unavailable and call later. The last call, I was rolled into a survey. I'm out $50.

Credit card purchases of Cashstar gift cards were posted as cash advances not credit card purchases -and thus subject to extra fees and penalties. This is because service is outside of the country and they seem to be trying to avoid vendor credit card charges

Attempted to purchase a $100 gift card for Ulta only to receive an email stating the order could not be completed and then have to wait X number of days for a refund.

Tier 1 customer support is useless as they can't provide any information as to why the order couldn't be completed and no other information for the customer with an issue.

Steer clear of doing any business with this company as their structure is flawed and not convenient at all for consumers.

Purchased a $10 Roblox gift card on their website. Was sent an email saying "unable to process your digital card order" but it still took the funds out of my bank account. Contacted thru support email & paypal email yesterday, still no response even though it says they've received my request. Judging by the other reviews I'm guessing they won't ever respond and in result I've been scammed. DO NOT BUY FROM THEM!

I purchased 2 $25 gift cards online yesterday and it was sent to my email. I followed instructions to redeem the code online and it repeatly said failed. I researched online and discovered CashStar is a scam. I called a number to get a refund but there was no one to speak to nor a way to leave a message. I am demanding a refund and will never use or recommend CashStar to anyone.

Today I got a roblox $10 gift card in Kmart for 1k robux premium because I didn't know you know needed $25 because back then you only needed $10. So I bought another $10 through the roblox website, the purchased went through but I got an email saying it didn't work. So now I'm waiting for a refund. I don't know why roblox teamed up with cashstar and when they will fix the problem and not team up with cashstar.

Used cashstar for an IKEA gift card promotion, got $400 worth of GC with my Discover credit card. Got a confirmation email straightaway (Discover let the transaction go through but flagged it as potential fraud and temporarily restricted my account, I just had to approve it on an email they sent me). The bonus cards arrived about 5 hours later, and the main card arrive about 12 hours later. Now usually when you purchase gift cards on official websites, they arrive immediately. So, if that's not going to be the case, cashstar should make it abundantly clear in the confirmation email to spare their customers some (very warranted) consternation. From another thread on the same promotion, I can see that most if not all people got their gift card eventually, so this website is legit, but probably has some issues around processing times and communication.

This company legitimately robs you of your money when purchasing digital/electronic gift cards.
I purchased two $10 gift cards and one $5 gift card from Roblox, (they are partnered with Cashstar)
And while all three orders were confirmed, they were all unable to process. (2 emails per order)

This is the issue with this company, it charges you before the order even processes, and there's a good chance there's going to be a "processing error" anyway as said in Roblox Customer Service.
I did get a refund for all 3 orders eventually, but this company is practically fraud.
I have used a credit card and this is what happened, and it's not even letting me use my PayPal instead!

If I were you, I would rather just use GameStop or Amazon as an alternative if you are planning to purchase digital gift cards. My conclusion? CashStar is pretty much a scam.

I purchased 200 dollar gift card thru this shell company and got confirmation then immediately got notification saying I asked for refund I did not. I got now gift card that I purchased but they sure took that money. Their customer service is none existent. They are rude and won't help you. 5 days and it says still pending in my account so my card holder team can't dispute them. I have spoke to and escalated with multiple people with this scam of a company. Not one of them can help or have clue what is going on.

I suspect people rarely leave positive reviews, so I will leave one.

The website seems legit. Don't know about other cases, but I got a link from PS official website, bought a $10 code for PlayStation, and it arrived like 10 min after.

I placed 2 $100 gift card purchases through Ulta which uses them as a vendor. They double charged me so in total took $300 and never distributed my gift cards. They say their sites are down for maintenance on Cyber Monday which is the worst possible day to have maintenance if this is legitimate. They don't respond to the online customer service and the phone line says they're down then hangs up.
I've tried to work through Ulta customer service but as this is an outside vendor, I will have to mark this as a fraudulent charge on my credit card as I did not receive the service I paid for & was double charged. They are either the worst run company or a total scam but I will never be buying a gift card from a company that uses CashStar as their gift card vendor!