CashStar

Surprise! Another shady company doing shady business using customers money to fund their crappy business. Unfortunately when I tried to buy a Lululemon gift card on the Lululemon website I must have overlooked where it tells you that their e-gift cards are through Cash Star. So now, over a week later, my declined transaction is STILL being held by Cash Star…it took but minutes for the transaction to decline so why the funds have not been released is really pissing me off, especially now that I've reached out to the customer service team multiple times, and each time they tell me someone will contact me via email within only a few hrs. No one ever contacts you via email, so you call again, now this is your 3rd attempt at getting an answer, and they tell you the same old story. So I asked; what is the next step when no one contacts me? Well just play this same game every day over and over? Well apparently the guy didn't have the answer because he made quite the laughable attempt at pretending the phone was breaking up, I'm talking an elementary attempt at it, despite no issues with connection up until then. $#*!ing crooks

I purchased a QuikTrip $50 gift card for my daughter. She tried to use it and it showed a $0 balance. Good luck getting any response (not even an auto response) from the CashStar online form, and they list no phone number. I found their number in Maine and it does answer, but when you select "1" for customer service, it "transfers" your call then says your call cannot be connected and to call back later. Will NEVER purchase a cashstar gift card again.

Purchased a $10 Roblox gift card on their website. Was sent an email saying "unable to process your digital card order" but it still took the funds out of my bank account. Contacted thru support email & paypal email yesterday, still no response even though it says they've received my request. Judging by the other reviews I'm guessing they won't ever respond and in result I've been scammed. DO NOT BUY FROM THEM!

I bought E-gift cards from 3 different stores which were processed via CashStar. Unfortunately, rather than putting through the transaction as a purchase, they put it through as a cash advance which is then charged an instant interest fee as if you are borrowing money, from your bank. Additionally either the bank or CashStar tags on another fee for the card of at least $5 per card. I have bought E-gift cards from other stores that are not processed this way and incur no extra fees. Pathetic. Avoid anything linked to CashStar!

I have my store receipt, I've gone to the store and they are unable to scan the card, I've called 6 phone numbers, I have the card, the activation serial number, everything except for a couple of crucial card numbers and half of the pin. I've spent well over an hour on the phone, been transferred everywhere, eventually rolled into starting over and customer care is unavailable and call later. The last call, I was rolled into a survey. I'm out $50.

Do your research before you decide to buy from a high end company that steals from people on a daily basis. The payment will say it declined but the money will still be removed from your account. Customer service does nothing but provide a scripted lie that they have to tell to everyone they talk to who had this same issue. You will lose out on money. I hope they shut this greedy business down one way or another. Somebody is going to sue. They can count their days. Especially if you're buying around the holidays or a birthday. Just forget it! Save your time and hard earned money that they don't work a dime for! These corporations are corrupt and steal from those who they know they can. Save your time people and look elsewhere! Mines is still pending but no gift card… LOL they're a joke and so is the CEO of this low down grimey place along with their workers.

Credit card purchases of Cashstar gift cards were posted as cash advances not credit card purchases -and thus subject to extra fees and penalties. This is because service is outside of the country and they seem to be trying to avoid vendor credit card charges

This company legitimately robs you of your money when purchasing digital/electronic gift cards.
I purchased two $10 gift cards and one $5 gift card from Roblox, (they are partnered with Cashstar)
And while all three orders were confirmed, they were all unable to process. (2 emails per order)

This is the issue with this company, it charges you before the order even processes, and there's a good chance there's going to be a "processing error" anyway as said in Roblox Customer Service.
I did get a refund for all 3 orders eventually, but this company is practically fraud.
I have used a credit card and this is what happened, and it's not even letting me use my PayPal instead!

If I were you, I would rather just use GameStop or Amazon as an alternative if you are planning to purchase digital gift cards. My conclusion? CashStar is pretty much a scam.

I purchased 200 dollar gift card thru this shell company and got confirmation then immediately got notification saying I asked for refund I did not. I got now gift card that I purchased but they sure took that money. Their customer service is none existent. They are rude and won't help you. 5 days and it says still pending in my account so my card holder team can't dispute them. I have spoke to and escalated with multiple people with this scam of a company. Not one of them can help or have clue what is going on.

Attempted to purchase a $100 gift card for Ulta only to receive an email stating the order could not be completed and then have to wait X number of days for a refund.

Tier 1 customer support is useless as they can't provide any information as to why the order couldn't be completed and no other information for the customer with an issue.

Steer clear of doing any business with this company as their structure is flawed and not convenient at all for consumers.

I placed 2 $100 gift card purchases through Ulta which uses them as a vendor. They double charged me so in total took $300 and never distributed my gift cards. They say their sites are down for maintenance on Cyber Monday which is the worst possible day to have maintenance if this is legitimate. They don't respond to the online customer service and the phone line says they're down then hangs up.
I've tried to work through Ulta customer service but as this is an outside vendor, I will have to mark this as a fraudulent charge on my credit card as I did not receive the service I paid for & was double charged. They are either the worst run company or a total scam but I will never be buying a gift card from a company that uses CashStar as their gift card vendor!

Purchased a gift card for Best Buy. Order processed and money held from my account then I received an email stating the order did not go through. I tried again, same thing. Now I have $1,000 deducted from my account with no gift card. Customer service is non-existent! How is this company still operating? And Best Buy customer service was just as bad or worse.

Thanks to Rᴇᴄᴜᴠᴀɪᴛ.ᴘᴡ unwavering commitment, I received a substantial portion of my investment funds back. It was an incredible relief, and I cannot express my gratitude enough. Their professionalism, integrity, and efficiency exceeded my expectations, making the entire recovery process significantly less stressful

Placed an order for gift card and never received any information about the order. When I contacted Cash Star they told me no such order existed. Even after I sent them proof of payment that they took from my checking they refused to refund me. They told me to contact my bank. Terrible customer service! No apology or acceptance of blame.

Ordered a gift card for $#*!'s Sporting Goods several days before the recipient's birthday. Paid for the absolute fastest shipping they offered, which should've meant the card arrived in plenty of time. Turns out, my order took over a week to arrive (and arrived 2 days late) simply because they didn't get off their butts to PROCESS the gift card until 3 days after purchase. Not really sure why a company that specializes in gift cards is unable to get gift cards shipped the same day or the next day. First email to them about this issue was completely ignored. Second one was met with an indifferent "too bad so sad" kind of response.

The bad reputation of this company is well earned! I've been two weeks trying to get them to resend a gift card for my granddaughter that, as acknowledged by their own system via email, could not be delivered. I had to replace this with an alternate gift for my granddaughter and want my money refunded. Guess what - they don't do refunds. No matter the reason!

Terrible terrible service! Shocked IKEA is dealing with this company. Will only cause IKEA bad reviews and very angry customers. Cashstar took my money immediately from my credit card, sent email confirmation of orders, waited 2 hours and nothing. Called Cashstar, lady said I would receive within 30 minutes. 10 minutes later I get an email from Cashstar saying unable to process my orders. But you certainly have my funds! And will now need to chase them for my money back. Called for an explanation, was given the "do to privacy" I cannot advise other than we cannot proceeds your order. What the hell is that suppose to mean? Rude and no information or explanation. Biggest scam in my opinion.

It just doesn't work. Want to purchase a gift card? Sure! You give them you're money (in my case through Paypal) and it... doesn't work. The website begins to load forever and on Paypal it just says that the payment has been authorized. I find it frankly astounding that is possible for a web service like this one to just... not function. I have tried twice and i am not the only one for whom this does not work.

My son moved to his very 1st apartment in another city I purchased an Ikea gift card to help make it more his home. IKEA uses cash star for digital gift cards I called them and no help they could see I paid for a card and but could not tell me why it had not been issued yet. The response was basically keep waiting. Mind you at this point it has been more than 24 hours. I'll be working with my bank to stop payment

12-2-20: Ordered a Gift card as Christmas present. Received email saying will be mailed in 1-3 days... Visa charged 12-4-20.12-11-20: called to request status; Jose said it was in process to be mailed and I should expect it 12-24-20. Will be Too late to deliver... refund will take 7-10 days.
Unlike a reputable company, Cash Star claims your money before shipping product and has use of your money long after you cancel... and that is dependent upon A refund ever being processed!

Utterly useless and much of a scammer, this ''company'' just takes your money and goes on. I ordered a 10 dollar roblox gift card. They said the purchase is confirmed! Then another email went through saying that the gift card cant be processed, i tried contacting customer service, useless! Just made me go in circles. NEVER AGAIN, im very disappointed and curious just well because these companies let them scam us and do nothing about it.Its just that they had ONE JOB. Never again im reporting this company i hope they go out of business..

Ordered physical gift cards from roblox. Said they mailed them and gave "USPS" instead is a tracking number. They never arrived, and several weeks later I have contacted roblox about it but get no response. They stole my money.

Set up a group e-gift card for Home Depot through CashStar & had problems with contributions not being credited or payment denied. No good way to contact them except email which takes way too long for a response. Will never do business with them again & neither will the other contributors.