Cask Cartel has a rating of 4.5 stars from 887 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Cask Cartel most frequently mention customer service, great experience, and fast delivery. Cask Cartel ranks 11th among Food & Drink sites.
The only company i could find that would ship smirnoff peppermint twist to the UK, Tyler updated me every step of the way, item arrived within two weeks, well packaged & exactly as described. Well recommended.
I ordered some hard to find beer. It was shipped in a very large box - too large for the 4 cans of beer. The beer was not protected well and rolled around in the large box. I also had to send an email asking about the status of my order. More communication would have helped.
First time buyer. I got nervous when I didn't see updates after the order got a tracking number. They assured me it was going to arrive on time. It did. I will be a returning customer!
Excellent. Only negative comment is that there was leakage of each bottle when it arrived. The caps were all loose. Had to wash each one because they were so sticky. One bottle the seal was broken.
Because it was the only place we could find Snake Bite brand apple cider brand of whiskey out of Canada.
We had the product before Covid and really liked it. Then Covid closed the Canada border and none of the local vendors could get the the product.
Thank you for the feedback and we are so sorry to hear that one of your bottles arrived damaged! Please reach out to our Customer Service Team at hello@caskcartel.com, at your earliest convenience. They will be able to assist you with a replacement!
I was pleased to get a hart to find bottle of Scotch. Delivered quickly, to my door. Email communication was great, shipping/tracking were sent to me. All around excellent!
Had what I wanted
James Bond said so
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Bought as a gift so haven't tasted it, but the bottle is beautiful. Packaging was very sturdy. Delivered a day early, so lucky I was home to receive it.
We appreciate the feedback!
Purchased a gift from Cask Cartel for a friend. The ordering and shipping processes were easy and I was informed at every step of the process. I would recommend!
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Our order arrived safe and secure. I originally thought the $30 for shipping was high, but everything arrived snug and secure. Very thankful to receive our order before New Years Eve
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Delivery guy left package at bottom of driveway-in the middle of the road-in the pouring rain-like he just threw it out. Other delivery people bring to house
Thank you hard to find. For a rare liquor it was reasonable prices with shipping and arrived in a short time undamaged package was safe. Thank you satisfied customer and recommended to others.
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It's my second time purchasing from this website and always happy with the experience.
Don't doubt buying from this site, the packaging is excellent and the products are top notch
Bought here before
A big fan of Blackened and try to collect their releases
Thank you for sharing. We appreciate your feedback and value your business.
The carrier left my bottle on the front porch did not get my signature. There are teenagers in my house and neighborhood. Very in professional and may I add illegal
We appreciate the candid feedback and are so sorry to hear that the carrier did not request a signature upon delivery. We will send your information over to our management team for them to investigate the situation.
This company should not be around. They are fraud and the customer service is probably the worst you can find. The staff or the owner was so rude over the phone that it would make you think they dont care about clients and only care to sell at double and triple the price that other sites sell for. If you paying so high in proce for the same bottle than at least you should get a good customer service. But hell, this caskcartel.com stands true to their name. They talk to you as if they the cartel and you the peasant that owes them. Stay away from this company and shop from any other site. Id put a web site here of a great place but it be seen as if I am advertising them. But search on google and they come up. You can compare the proces with cartel.com and start thinking to your self whats the deal here. Glad I did not order more items from them as the customer service they have is more like trying to shut you up and they doing what ever they want. Save the headache and shop some where else.
Tip for consumers:
Read there policy that they automatically click on your behalf before purchase. They have the policy automatically clicked on clients behalf. Dont even try to speak to them as it will aggravate you more. Felt like I am talking to a thief off the street.
Products used:
Cognac Luise XII
I totally understand a lot of these bottles are hard to find, but some of these prices are pretty high compared to retail. I guess it is how bad you want it.
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I personally would like to think everyone for the quick and simple ordering. Also I would like to thank Ava for helping me through out my order. Thank you so much Phil
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I received a broken bottle and with a few photos they worked with the shipper and immediately replaced my bottle. Excellent customer service. I will definitely use them again
Great selection
Skull tequila hard to find
We are so happy to hear that this was resolved quickly for you! Thank you so much for sharing and being a valued customer to Cask Cartel.
I was gifted a promo code and when I used it, their vendor was out of stock. So they gave me a higher-value promo code, and my re-order came in less than a week!
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This may be more aimed at delivery company. When I have a sign for package it would be a lot nicer if the delivery could be more precise than sometime between 7am and 7 pm.
Past purchase with.
Just like the product.
We are so sorry to hear that the delivery time was not satisfactory! We try to ensure the carriers used to provide as many updates on timing as they possibly can. We appreciate the candid feedback!
This was a gift for my son. He doesn't normally drink whiskey but loved the looks of this bottle. After trying it, he said it was pretty smooth for being whiskey.
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Looking for a different experience instead of just stuff. Found this great website but for the price I would've expected higher quality presentation.
This was a random choice online.
I thought this would’ve been a unique and great experience but disappointing
Thank you for sharing your thoughts with us. We appreciate your feedback and are committed to providing a high-quality experience for our customers. We're sorry to hear that the presentation did not meet your expectations. We take your comments seriously and will certainly look into ways to enhance the overall presentation of our products. Your insights are invaluable as we continuously strive to improve our offerings. If there's anything else we can assist you with or if you have further concerns, please feel free to reach out to our customer service team. We appreciate your understanding and the opportunity to address this matter.
I ordered Glenlivet 18 after seeing the picture and reading the description for the product. The older version label with and description of 43 ABV were both shown. After placing the order I followed up with an email stating that I DO NOT WANT the 40 ABV product. Customer Service responded, acknowledged that I ordered the 43 ABV version and proceeded to place the order. After weeks of delays what I got was exactly what I said I did not want, the 40 ABV version. I immediately contacted them and they are refusing to accept a return. I have disputed the charge with my bank. I am writing letters to BBB and to the State Attorney General for fraudulent business practices. AVOID THIS COMPANY! The are not reputable and will deceive, lie and then refuse a refund for an item that was not ordered.
Tip for consumers:
DO NOT PURCHASE FROM THIS COMPANY
Products used:
None. They shipped the wrong product and are refusing its return.
Tracking shipment was difficult. Had know idea when it was shipped nor when it was to arrive. Was informed a signature would be required which was not the case.
We appreciate your feedback and are so sorry to hear that your delivery did not go as planned. We have sent an investigation alert to the fulfillment partner responsible for this order. We take these matters very seriously and will do our best to make sure this doesn't happen again.
I received my order; thank you! However, it was thrown over our gate from fed-ex and a signature was not retrieved. Thankfully it was not broken as it was a time sensitive gift.
Thank you for sharing and we are so sorry to hear that the carrier did not deliver this shipment correctly!
I am so glad that I found this store! This is the only place that sells the whiskey that I was looking for. This will be my go to store for any future purchases.:-)
Thank you for sharing!
The Bourbon Advent Calendar is a truly awesome gift. Great for boubon and whiskey drinkers. The only negative is the bottles were dirty when we took them out of the holes. Great concept though.
Still waiting to see how it will be resolved. I also purchased the Whiskey Advent Calendar which was supposed to come with a free gift message and 700 ml bottle of Smokewagon whiskey. Neither were received. The reason being the bottle couldn't fit inside the packaging. Seems like an additional package would have been sent to fulfill the order as advertised.
There was an advertisement sent to my phone
Great for whiskey and Bourbon drinkers who want a variety.
We appreciate the five-star review and candid feedback!
We appreciate the feedback!