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Cask Cartel

How would you rate Cask Cartel?
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Texas
1 review
0 helpful votes
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Quick delivery!
January 2, 2023

I ordered and was a little worried that it wouldn't arrive before Christmas. It arrived early, was packaged so perfectly that there was no way it could break and it was the only website that carried what I was looking for! I am so happy! I will definitely use Cask Cartel again!

Date of experience: January 2, 2023
Customer R. Cask Cartel Rep
over a year old

Thank you for sharing!

New York
3 reviews
0 helpful votes
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Top quality products in every price range
November 20, 2024

Great selection of quality products, some hard to find items and something for every price range

Date of experience: November 10, 2024
Ohio
1 review
0 helpful votes
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Trying your product
September 13, 2022

The order was easy and delivered in good time. I wasn't aware however that this moonshine was only 50 proof. So I didn't see that. Looking for a stronger proof. But otherwise great and the person I sent it liked it well enough. Thnks

Date of experience: September 13, 2022
Customer R. Cask Cartel Rep
over a year old

Thank you for sharing!

New York
1 review
0 helpful votes
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I had client gifts I was sending out. It apparently was shipped in 3 shipments which no one told as I only received tracking for one. That shipment arrived broken. I only got a refund because I paid extra for premium insurance as I found out company doesnt cover if any bottles get broekn in delivery. Then I NEVER received the other two shipments I paid for. I paid almost $200 for shipping and they finally agreed to refund $50 of it even though I never received my other shipments. They refused to refund the rest and said I was lucky I even got $50 after days of going back n forth. I will never order from these guys again. Ever

Date of experience: January 17, 2023
New Jersey
1 review
1 helpful vote
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Scam site
November 15, 2021

I ordered something in August and they don't anwser emails. I had to dispute with my credit card company back and forth. There are bad business people and then there are scum bags. These people are a cut below scum bags

Date of experience: November 15, 2021
New York
1 review
0 helpful votes
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No complaints
May 13, 2024

Everything went smoothly from start to finish.
Easy ordering, good communication & my purchase arrived in good time, what more can I expect!?
👍 - thanks!

Date of experience: May 3, 2024
Customer R. Cask Cartel Rep
over a year old

Thank you for sharing this feedback! We appreciate your business!

Ohio
1 review
2 helpful votes
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Poorly packaged
January 17, 2023

I thought I ordered a jar of apple moonshine with 5 sample jars but I only received 5 sample jars my mistake. Most jars leaked during shipping and one has something floating inside of it. Waste of money I'll NEVER order from Cask Cartel again.

Date of experience: December 18, 2022
Customer R. Cask Cartel Rep
over a year old

We are so sorry to hear that you are not satisfied with your purchase. We hope that we can better this experience! Please reach out to our Customer Service Team at 888-548-0333.

Oklahoma
1 review
0 helpful votes
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Gift
December 19, 2022

Fed ex left the pkg at the street and not at my door. It could have been taken easily. Had we not received notice it was left, we would not have known about it. However it was in ok condition even in the rain.

Date of experience: December 19, 2022
Customer R. Cask Cartel Rep
over a year old

We appreciate the feedback and are so sorry that FedEx did not appropriately deliver this shipment. We will ensure to relay this information to the retailer to investigate this matter. We appreciate your business and value you as a customer!

Michigan
1 review
0 helpful votes
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Great service!
December 26, 2024

Ordered a gift for my son. His favorite whiskey!
It came fast, and wrapped very securely!

Date of experience: December 16, 2024
New York
1 review
0 helpful votes
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Received order
December 25, 2024

I thought the ad i responded to had more smaller/shot jars.

Date of experience: December 15, 2024
Texas
1 review
1 helpful vote
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*Beware*
January 25, 2022

Will never deal with this company again. Ordered Whiskey in November as a christmas gift, never got it. Found and purchased cheaper. Got an email last week wanting to know if I would like to buy from a 3rd party $30 more. I replied no cancel my order. Got an email back saying I would get info on a refund in 3/5 days. That was Monday on Saturday the bottle arrived. I contacted them about a shipping label to send it back and was told that couldn't happen because it came from a 3rd party. I am so frustrated with the back and forth response about this whole situation. Now I've been charged $80 for a bottle of liquor I paid $25 for elsewhere. NOT A GOOD COMPANY, BAD CUSTOMER SERVICE! Never agreed to purchase from a 3rd party.
Very unhappy with this online order.

Date of experience: January 25, 2022
Michigan
1 review
0 helpful votes
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Found my new go to place to stock my bar
June 15, 2022

I was looking all over to find Blackened Whiskey. I have been searching since March. All the places that had it wouldn't ship to me. Not only did the Cask Cartel get it to me in a week but the prices were exceptionally good. The whole process was as smooth as the whiskey hahaha

Date of experience: June 15, 2022
Administrator C. Cask Cartel Rep
over a year old

Thank you for your kind feedback, your words are very much appreciated. Have a great day!

Florida
1 review
0 helpful votes
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Account creation and follow up was horrible
January 28, 2023

I created an account that wasn't recognized by the system even though I was receiving promotional emails and was able to place an order.

Also, I did not know there was a problem with my credit card until I asked 5 days later if there was a problem.

Even then, I couldn't gain access to my account.

Date of experience: December 29, 2022
Customer R. Cask Cartel Rep
over a year old

Hello Hector. Thank you so much for this provided feedback. According to the notes in our system, our Customer Service Team reached out multiple times once the order was placed and was, unfortunately, unsuccessful in reaching you. However, we do see that once the hold was lifted, you received your order successfully and are happy to hear that the quality was satisfactory. We appreciate your business and value you as a customer.

Delaware
2 reviews
0 helpful votes
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Too much email!
July 24, 2022

Got a request for a response before the item was even processed for shipping. In the meantime, I have gotten an email from them every day! I just wanted an item I couldn't find locally for a receptor I found online. BTW, it didn't give the daiquiri more of a blast!

Date of experience: June 24, 2022
Administrator C. Cask Cartel Rep
over a year old

We’re so sorry that your experience did not match your expectations.

Nevada
1 review
0 helpful votes
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Iffy shipping details
December 10, 2022

The delivery date shifted a couple times. Today (Saturday) I got an email saying it was out for delivery, but that it wouldn't actually be delivered until Monday. So, I was out of town when the package was delivered. Luckily, the delivery driver hid the package, so it wasn't stolen by the time I got home.

Date of experience: December 10, 2022
Customer R. Cask Cartel Rep
over a year old

Thank you for sharing!

Texas
1 review
0 helpful votes
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The sake was packaged beautifully and thoroughly.
November 25, 2024

Again, the way the shipment was packaged was very secured and protected. So this extra step was appreciated.

Date of experience: November 15, 2024
Canada
1 review
0 helpful votes
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Fantastic Service
September 7, 2024

The website was easy to use and the shipping was unbelievably fast. Highly recommend.

Date of experience: August 28, 2024
Texas
1 review
3 helpful votes
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It's been over 30 days and I've received nothing! Priya was no help at all! I've asked for my money back and based on their policy, should have been refunded. I have filed a small claims lawsuit and will let the judicial system take place. STAY AWAY FROM THIS COMPANY! I wish I could give a negative score!

Date of experience: March 12, 2022
Louisiana
1 review
0 helpful votes
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Excellent
December 23, 2024

Everything showed up without any delay. And just in time for the holidays

Date of experience: December 13, 2024
Idaho
1 review
3 helpful votes
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Valentines special Purchase internal CaskCartel error in paying FedEx for shipment, it caused to be held for suspicious activity not arriving ontime CaskCartel had a Valentines day special for a whiskey. Purchased in plenty of time. Because of an internal error on their part correctly paying FedEx, the shipment was held for "Suspicious Activity" at a special FedEx location. Currently FedEx has no expected date of shipment. Obviously this will not make it by valentines day. Now they are telling me there is a penalty of 35% of the purchase for return of the shipment

Date of experience: February 12, 2021

Overview

Cask Cartel has a rating of 4 stars from 974 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Cask Cartel most frequently mention customer service, great experience and timely manner. Cask Cartel ranks 14th among Food & Drink sites.

service
165
quality
449
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740 reviews