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Cask Cartel Reviews Summary
Cask Cartel has a rating of 4 stars from 974 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Cask Cartel most frequently mention customer service, great experience and timely manner. Cask Cartel ranks 13th among Food & Drink sites.
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This company has the best product for the money. People assume they are drinking $600 wines. Order was fullfilled and delivered quickly.
I like some brands of liquor that are hard to find. It's nice to be able to order online and get bottles intact
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I was told order by this time and we'll add airplane mini bottles to your order, then at check out it says add this bonus gift blah blah blah. When I received my smaller than pictured order the only "gift" I received was one airplane bottle of fireball. And while yay! A free bottle of booze it upset me that I was promised all these things to make me buy and that was it. Thanks I guess?
I ordered, was given regular tracking information and it arrived when it said it would.
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I placed an order on March 23,2023 and it is now April 18,2023 but still no delivery! Customer service says they are allowed 30 days from date of purchase! Really?
Hello Bonnie. Thank you for the provided feedback. Our customer service team has reached out to you multiple times to inform you of the status of this order and unfortunately, not received a response. If the order has been unfulfilled at the 30 day mark, then you are absolutely entitiled to receive the funds back for this purchase. However, please do note that you agreed to an all sales are final policy upon purchasing this order. We apologize for the inconvenience and will tag our management team to ensure this order is prioritized.
The order process was straight forward and easy, and the product arrived quick and on-time. Will be a continuing customer; especially for those hard to find bottles.
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I really wanted a way to try all the major styles of scotch, and cask cartel had what i was looking for.
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This was my first time buying alcohol online, and I didn't know what to expect or how difficult the process would be. They had exactly what I wanted, which is a hard-to-find European alcohol, and the shipping/receiving process was like any other package, with tracking included and the alcohol very carefully packed. I would recommend this company to anyone!
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The site is high priced, but I received the item quickly and was well packaged. I'm happy with my purchase.
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It cost a lot on shipping. The bottles were small. Not again will I order for you
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This was my first time ordering from Cask Cartel. The selection was great and I was able to find the exact product I was seeking. The ordering and shipping process was perfect with continued communications from start to finish.
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I ordered Suave Hacienda Reposado tequila. What I received was Suave Hacienda Gold, a completely different product. I tried multiple times to work with customer service for a correction. The only response they would provide is the bottle had been redesigned. Thus, I paid over $100 for a bottle of tequila I could get at the local store for less than $20. I am very dissatisfied.
We are so sorry to hear that you are not satisfied with the product received. Our team has sent this to upper management for further review.
I'm a repeat customer because you are a source for a hard to find product, and your excellent personnel.
Thank you for sharing and for being a valued customer of CaskCartel.com!
Prompt, easy, guaranteed delivery and great product!
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Cask Cartel has rum I can't find anywhere else. On the positive side the two glasses were a nice addition. Not so great was the one month delivery. A little more communication on the delivery status would have been helpful.
Thank you for sharing! We appreciate the feedback and hope to provide you with a faster delivery service in the future!
I ordered and immediately realized I ordered the wrong item. Customer service was woefully bad. One and done! Better companies out there w better customer service policies
We are so sorry to hear that you were not satisfied with you experience with the CaskCartel.com Marketplace. We will investigate this matter to see if there is any way that we are able to serve and assist future customers to ensure that this is not an ongoing issue.
I received my order timely and it was packages very securely!
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I placed an order. It came in about a week, packaged very well and in great shape.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for sharing. We appreciate your feedback!