Cask Cartel has a rating of 4.5 stars from 887 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Cask Cartel most frequently mention customer service, great experience, and fast delivery. Cask Cartel ranks 11th among Food & Drink sites.
The only company i could find that would ship smirnoff peppermint twist to the UK, Tyler updated me every step of the way, item arrived within two weeks, well packaged & exactly as described. Well recommended.
I ordered some hard to find beer. It was shipped in a very large box - too large for the 4 cans of beer. The beer was not protected well and rolled around in the large box. I also had to send an email asking about the status of my order. More communication would have helped.
The only company i could find that would ship smirnoff peppermint twist to the UK, Tyler updated me every step of the way, item arrived within two weeks, well packaged & exactly as described. Well recommended.
I was able to get the Marchino Cherry Liquor without any issues. I cook with alcohol all the time. When I find a recipe that requires a hard-to-find item I like being about to get it. Having at home delivery is the most convenient way to shop now a-days. I don't know how many times this would have been handy in the past. It came fast despite Labor Day. I suggest ordering in bulk if that would improve the cost of shipping.
Super excited to give this to my son for Christmas! Looks awesome. The deliver didn't take a long as we thought it would and came super quick. I've already recommended this site to friends and family.
I ordered some hard to find beer. It was shipped in a very large box - too large for the 4 cans of beer. The beer was not protected well and rolled around in the large box. I also had to send an email asking about the status of my order. More communication would have helped.
I had gotten a kick-back that the order was received. 16 days later, the order was confirmed as being fulfilled, and I had the bottles only 2 days after that. They were extremely well packaged. Overall, good experience - just wish they would have communicated a bit more.
Just as described, the purchase I made was a gift of thanks to friends and they received it exactly when the shipping and tracking identified it would be delivered.
Great experience!
Susan
My husband had been In search of this whiskey for a while. The order process was easy. Customer service was friendly. And the bottles arrived when I was told they would arrive.
I ordered this after I was thinking about when I had it in 2018 on a visit to Europe. It only took a couple weeks to get it in the USA! I look forward to trying it again.
I was a bit apprehensive about making this purchase online, however, the experience was phenomenal! I received my purchase timely, received awesome notifications and the packaging of my product kept it safe and secure in all respects! Really awesome experience and I will be making my second order again soon when I return from vacation! Recommend this service to anyone!
There was over a week's delay between when a tracking number was sent to me and when FedEx received my product for shipment. I had to reach out to CaskCartel via email about nonshipment and did not receive a follow-up. The delivery was supposed to require an adult signature. However, it was left on my front step without one. There's no transparency in who is sending the product; Cask Cartel operates more like a broker, and per their policies, it can take up to 30 days to receive an order. I will not be ordering from Cask Cartel again.
Tip for consumers:
CaskCartel operates as a broker and does not have good customer service at all.
Products used:
Whiskey
Great communication and fast shipping. My order arrived in perfect condition. I can't wait for my next order.
It was so easy to order from this company. The customer service dept answered my questions and I am very satisfied.
I was needing estimated delivery date.
Cask Cartel has been easy to deal with and even answered my emails in a timely manner…I will use them again.
It took quite a while to ship and I selected the option to send a gift message because this was a gift, they were supposed to send a text message to the recipient and never did so he didn't know who the gift came from. I found the wine for much cheaper so next time I'll just go down that route.
I have been looking for Grey Goose Northern Lights. I found it here at Cask Cartel and decided i was getting my bottle. Ordering was easy, no problems at all. Came without damage and looks great!
Just shopping on line and decided this was the place I was going to order from. My first time doing this.
I have been looking for Grey Goose Northern Lights Edition and have had no luck at any local stores. Determined to get what I want I ordered it.
I've used Cask Cartel 10+ times for rarer bourbons and whiskeys I can't find local, for gifts. Everyone is always pleased and excited for their new spirits!
Thank you for sharing!
Regarding my order of Tattersall Straight Rye Whiskey: I am pleased that Cask Cartel can do the work of finding this particular whiskey in various parts of the United States, and have it shipped to my house in California. Usually only found in the Midwest, Tattersall is a favorite of mine, with its mellow and spicy aroma and taste. For various reasons, this whiskey cannot be found on the West Coast in retail stores. The Cask Cartel pricing is more than twice what I'd pay in a liquor store in Chicago or Minneapolis for the same whiskey. I will continue to ask Cask Cartel to find and send me other rare whiskies in the near future.
My son received his gift prior to his birthday celebration as I had hoped. Thank you Cask Cartel for getting his gift delivered on time!
Truly the packaging was so beautiful. I cannot wait to give this to my husband as a gift!
Wanted to get spouse a special version of Black Art for his birthday. Easy to find what I wanted and to get it ordered. Delivery timing was perfect as well.
Fun & Round. Just kidding. I buy it for My Mom. She wasn't sure if She should sip it or $39.99 it, so sipping She did & 14.5% did every trick They promise. Have nice Day: take rest -|-. +. -|-
All good thank you. The bottle is beautiful. The order was received as promised.
Delivered more than 2 weeks after order was placed and text to gift recipients was never received
Not receptive and indifferent to my concerns
Little slow on processing and delivery. Pretty expensive for one bottle of mixer, (Over $120.00).
Cost $16.00 to $18.00 at a local store in my city. Just hard to find in my city is why I ordered it online.
Thank you for sharing!