• CASUPO

CASUPO

Write a Review

Overview

CASUPO has a rating of 3.8 stars from 212 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with CASUPO most frequently mention customer service, great quality, and face mask. CASUPO ranks 13th among Handbags sites.

  • Service
    23
  • Value
    180
  • Shipping
    180
  • Returns
    2
  • Quality
    180

Instant Feedback

503 reviews

How would you rate CASUPO?
Top Positive Review

“Great customer service”

Timmy F.
9/29/21

Fabulous bags at amazing prices! There's truly a bag here for any and every budget. I always feel comfortable spending here because of her authenticity guarantee! Not like those other boutiques who get busted selling fakes as real. Best experience ever, great customer service.

Top Critical Review

“Not satisfied”

George J.
11/17/20

Mask nose wire is too long making the mask too heavy and slips down the face. To compensate have to tighten the straps around ears that can hurt in short time. Won't buy again

Reviews (212)

Rating

Timeframe

Other

Thumbnail of user nicholasj91
California
1 review
9 helpful votes
  • Send Message
May 12th, 2020
Verified purchase
• Updated review

Thanks for making such a nice mask idea! It's been great, and very comfortable to wear for long periods of time.

Reason I chose this product:

Very much! Purchased one for my wife as well and she's been very happy as well. Thank you again for making these!

Service
Value
Shipping
Quality
Thanks for making such a nice mask idea!
April 22nd, 2020
Verified site experience
• Previous review
Thumbnail of user michelleh969
New Jersey
1 review
12 helpful votes
  • Send Message
May 26th, 2020
Verified purchase

Incredibly simple to order through website and received in a timely manner with very transparent communication on when to expect delivery.

Reason I chose this product:

Love the masks! They are perfect, highly recommend. I've tried quite a few different masks and these are by far the best!

Value
Shipping
Quality
Thumbnail of user aaronh389
New York
1 review
0 helpful votes
  • Send Message
December 7th, 2020
Verified purchase

Good quality. Would like to have at least 1 filter added. And did not know the lanyard was not included.

Thumbnail of user adelekadike
Germany
1 review
0 helpful votes
  • Send Message
February 22nd, 2023

Very large selection of bags and purses, I sat for 2 days choosing exactly what I want to buy. The choice was difficult but I made it.

Service
Value
Shipping
Returns
Quality
Thumbnail of user markoc20
New York
1 review
0 helpful votes
  • Send Message
October 27th, 2020
Verified purchase

A+
Everything, from start to finish, was amazing. I'm trying to find other things to buy just so I can bask in the experience all over again.

Value
Shipping
Quality
Thumbnail of user luzn7
Luz N. – CASUPO Rep

Thank you so much Marko, it was a pleasure working with you!

Thumbnail of user alim224
Illinois
1 review
0 helpful votes
  • Send Message
March 20th, 2020
Verified purchase

The customer service was beyond compare and my order shipped quickly and I even received a follow up from the owner checking in. So impressed!

Reason I chose this product:

I LOVE my new backpack and wallet. They are so well made and thoughtfully designed and absolutely beautiful! Now I just want one in every color!

Thumbnail of user melvinu5
Netherlands
3 reviews
2 helpful votes
  • Send Message
October 18th, 2022

Excellent customer service and the product is perfect! Great quality and just what we were looking for! Thank you sooo much!

Thumbnail of user fredp172
Florida
1 review
0 helpful votes
  • Send Message
July 19th, 2020
Verified purchase

Mask is well-crafted, fits comfortably, the adjustment around the ears give you a very tight and contoured fit. Very pleased with my purchase.

Value
Shipping
Quality
Thumbnail of user eileenn65
Illinois
1 review
0 helpful votes
  • Send Message
October 5th, 2020
Verified purchase
• Updated review

YIPPEE! 50% OFF! I have a Made in Mayhem (which is the old Casupo name) wallet and wanted to make sure I have a spare clip should the clip I have now decides to no longer function.

Value
Shipping
Quality
YIPPEE!
September 5th, 2020
Verified site experience
• Previous review

YIPPEE! 50% OFF!

Thumbnail of user nancyr906
Jamaica
1 review
0 helpful votes
  • Send Message
December 3rd, 2020
Verified purchase

We love the masks, they are the most comfortable, easy to wash, they look good and fit perfectly on your face.

Thumbnail of user lenag40
California
1 review
0 helpful votes
  • Send Message
May 14th, 2020
Verified purchase

Made really well and love the fact you can change the straps from around your ears to over your head.

Value
Shipping
Quality
Thumbnail of user williaml933
California
1 review
0 helpful votes
  • Send Message
July 4th, 2020
Verified purchase
• Updated review

Been buying from you for 7 years, you make the best wallets I have ever seen in both quality and classiness. Thank You

Value
Shipping
Quality
Been buying from you for 7 years, you make the best...
June 3rd, 2020
Verified site experience
• Previous review

Been buying from you for 7 years, you make the best wallets I have ever seen in both quality and classiness. Thank You

Thumbnail of user jeffreyc561
North Carolina
1 review
0 helpful votes
  • Send Message
September 10th, 2020
Verified purchase
• Updated review

I like your product, have one already and this is a second mask for when the first one is washing and drying. Thank you.

Reason I chose this product:

I think it will hold up, no issues at present. Ordered a second so as to have one while the other one is washed and drying as I air dry most everything.

Value
Shipping
Quality
I like your product, have one already and this is a...
August 11th, 2020
Verified site experience
• Previous review

I like your product, have one already and this is a second mask for when the first one is washing and drying. Thank you.

Thumbnail of user samuels354
North Carolina
1 review
0 helpful votes
  • Send Message
August 17th, 2020
Verified purchase

Masks are of exceptional quality and versatility. With my third mask ordered, they will become my "Go To" mask for work and play.

Value
Shipping
Quality
Thumbnail of user peterf1151
Spain
2 reviews
0 helpful votes
  • Send Message
December 2nd, 2022

Great Company! From order to delivery, the team at the store has got it! Will continue to use them for all of our needs! Thanks to the team!

Thumbnail of user timt445
California
1 review
0 helpful votes
  • Send Message
October 17th, 2020
Verified purchase

Good product however my strap came out and was very difficult to get back through and then the strap broke and it was over.

Reason I chose this product:

Disappointed.

Value
Shipping
Quality
Thumbnail of user brianf978
New Jersey
1 review
0 helpful votes
  • Send Message
September 20th, 2020
Verified purchase

I received my mask quickly and it's of incredible quality. Definitely the only brand of mask I will purchase anymore

Reason I chose this product:

I love my new mask. It's a little difficult to hear me speak though it but it's a small price to pay for the quality.

Value
Shipping
Quality
Thumbnail of user patrickl316
California
3 reviews
0 helpful votes
  • Send Message
June 12th, 2020
Verified purchase
• Updated review

Because of the ease of ordering as well as the email I received from Luz expressing appreciation for my mask order.

Value
Shipping
Quality
Because of the ease of ordering as well as the email...
May 22nd, 2020
Verified site experience
• Previous review

Because of the ease of ordering as well as the email I received from Luz expressing appreciation for my mask order.

Thumbnail of user mmh21
Pennsylvania
2 reviews
0 helpful votes
  • Send Message
August 8th, 2020
Verified purchase

I received an immediate response from the company after I ordered. I was emailed frequently about the status of the order.

Reason I chose this product:

It is stylish, comfortable and well made.

Value
Shipping
Quality
Thumbnail of user martinl327
Pennsylvania
1 review
0 helpful votes
  • Send Message
November 4th, 2020
Verified purchase
• Updated review

I didn't get 5 different colors. I assumed because they were reversible, they would have different colors inside and out.

Service
Value
Shipping
Quality
I didn't get 5 different colors
November 9th, 2020
Verified site experience
• Previous review
Thumbnail of user priyanshuj2
India
2 reviews
0 helpful votes
  • Send Message
October 29th, 2020

This cakes service is very important to this india people always be very best service I like the best at

Thumbnail of user roberts3460
Arizona
1 review
0 helpful votes
  • Send Message
June 29th, 2020
Verified purchase

There was an post office issue with my masks being delivered. Luz jumped in and literally, "voila!" They showed up...

Service
Value
Shipping
Quality
Thumbnail of user cherylr397
Minnesota
1 review
0 helpful votes
  • Send Message
November 16th, 2020
Verified purchase
• Updated review

Website and ordering was very easy. Some items that I wanted were sold out is the reason for not giving a 5.

Value
Shipping
Quality
Second purchase
October 17th, 2020
Verified site experience
• Previous review

Very satisfied with all of our purchases from Casupo. The masks are very comfortable, good quality, machine wash well. We like that we can add the filter and it stays in place. Definitely would order again. Plus the lanyards make it easy to keep your mask with you but able to remove outdoors.

Thumbnail of user jefm2
New York
1 review
1 helpful vote
  • Send Message
October 28th, 2020
Verified purchase

The masks I purchased were constructed very well and made of high-quality durable material. They will last!

Value
Shipping
Quality
Thumbnail of user lewisc162
Netherlands
2 reviews
0 helpful votes
  • Send Message
November 5th, 2022

My order arrived sooner than expected and that made me very happy. Everything was exactly what I needed! Thank you!

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

Business History

CASUPO creates some of the most environmentally conscious and durable leather goods in the USA.
We rescue leathers from the past and give them new lives as bold yet elegant bags, wallets, belts, or accessories. We also source sustainable leathers from gold-rated tanneries that use natural dyes. You get less toxic and more durable products while we decrease the amount of waste in the world.
Caring for the earth and its people is of utmost importance to founder, Luz Zambrano, so CASUPO doesn’t stop with responsible leathers. We donate a portion of each purchase to FUNDANICA, a non-profit organization dedicated to providing medical assistance to a children's hospital in Venezuela, where the CASUPO mountain range lives and where Luz spent weekends hiking as a kid.
Together, we can decrease our environmental impact while we lift up the next generation.
Together, we can decrease our environmental impact, uplift the next generation, and enjoy a beautiful leather bag.
Casupo is based in Long Beach, California.

Company Representative

Thumbnail of user luzn7
Luz N.
Owner
Luz was born near the Casupo mountain range in Valencia, Venezuela, where she used to hike up to the top and drink fresh-squeezed juice from oranges plucked right there. It was on Casupo she learned the power of nature and began to feel a responsibility to take good care of it.
While working for 15 years designing shoes for brands like New Balance and Fila, Luz visited tanneries and factories all over the world, sourcing and selecting leathers. She collected swatches and samples from her travels, and that’s what inspired her to start her own leather brand. As she became more conscious of her day-to-day consumption, she realized small changes could mean big progress. She wanted to make it easy for her customers to make a difference, so she began to weave sustainability into her business. Thus, Casupo and its responsible leathers were born.
Luz is intent on giving back and running a company that makes her proud. She lives in Long Beach, CA where she continues to connect with nature by surfing, running, and biking. She still sends her heart to the Casupo mountain range by contributing faithfully to Fundanica, an organization at the base of the mountains that helps kids and means so much to Luz.

How do I know I can trust these reviews about CASUPO?

  • Sitejabber’s mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about CASUPO?