• CASUPO

CASUPO

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Overview

CASUPO has a rating of 3.8 stars from 212 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with CASUPO most frequently mention customer service, great quality, and face mask. CASUPO ranks 13th among Handbags sites.

  • Service
    23
  • Value
    180
  • Shipping
    180
  • Returns
    2
  • Quality
    180

Instant Feedback

503 reviews

How would you rate CASUPO?
Top Positive Review

“Great customer service”

Timmy F.
9/29/21

Fabulous bags at amazing prices! There's truly a bag here for any and every budget. I always feel comfortable spending here because of her authenticity guarantee! Not like those other boutiques who get busted selling fakes as real. Best experience ever, great customer service.

Top Critical Review

“Not satisfied”

George J.
11/17/20

Mask nose wire is too long making the mask too heavy and slips down the face. To compensate have to tighten the straps around ears that can hurt in short time. Won't buy again

Reviews (212)

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Thumbnail of user katet225
Australia
3 reviews
1 helpful vote
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October 15th, 2022

The products have arrived exactly as described and in excellent condition. Communication throughout the process was great. Wonderful experience. Superfast shipping. I'll definitely be a return customer.

Thumbnail of user timmyf7
India
2 reviews
1 helpful vote
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September 29th, 2021

Fabulous bags at amazing prices! There's truly a bag here for any and every budget. I always feel comfortable spending here because of her authenticity guarantee! Not like those other boutiques who get busted selling fakes as real. Best experience ever, great customer service.

Thumbnail of user evanderc1
Washington
1 review
0 helpful votes
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July 14th, 2020
Verified purchase

Easy shopping and stylish masks. New what I was looking for and found it right away. Fast shipping And dope packaging. Plus it comes in a small reusable baggy which you can use for storage of the mask or whatever else you want.

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Thumbnail of user maried588
Ohio
1 review
13 helpful votes
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May 28th, 2020
Verified purchase

While I can apprehensive about shopping online without seeing items or knowing I can return them, this site offered some of the most aesthetically appealing pieces I had seen that also seemed wearable. Very pleased with the experience.

Reason I chose this product:

Very much, solid protection and very comfortable.

Value
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Quality
Thumbnail of user jeremyj414
Nebraska
2 reviews
8 helpful votes
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September 19th, 2020
Verified purchase
• Updated review

Product arrived in a timely manner. No complaints on shipping. The mask is of excellent quality. It could be a little bit bigger from nose to chin, having a tendency to pull off the nose if you move your mouth too far. But, it is very well made.

Reason I chose this product:

The mask is a bit small from nose to chin, having a tendency to come off the nose if you open your mouth. Offering one more size larger would be nice, as this is the best quality I've seen in a mask.

Value
Shipping
Quality
Great masks.
November 14th, 2020
Verified purchase
• Previous review

Excellent quality masks. Could be a touch bigger.

Reason I chose this product:

Excellent quality masks. Could be a touch bigger.

Value
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Quality
Thumbnail of user peggye57
Oregon
1 review
0 helpful votes
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August 8th, 2020
Verified purchase

Out of all the masks I have tried in the last few months, this was the most difficult to breathe through. Will taking it in in breath with quite a bit of The mask sucks right into your mouth. It fits nicely but the fabric is not very breathable.

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Quality
Thumbnail of user brandons522
California
1 review
0 helpful votes
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December 22nd, 2020
Verified purchase

Purchased two masks. They look good but completely i functional and worthless. They do not breath at all. It's clear that any ventilation will be around the nose or under the chin. The flexible metal strip over the nose is also very weak and doesn't hold its shape. All in all and expensive waste and also in my opinion this company is putting people at risk by selling masks that do not function. The filter pouch in these is also a joke as you cannot breath through the fabric at all anyway and so they do nothing.
How does a company or a person feel good about selling something that clearly does not work during a time like this.

Thumbnail of user nerimane
GB
5 reviews
0 helpful votes
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May 2nd, 2023

CASUPO makes amazing leather goods that are environmentally conscious and elegant. Their face masks are the most versatile and comfortable ones I've ever tried. They have different colors, patterns and sizes to suit everyone's preferences

Thumbnail of user ryanm721
Canada
1 review
0 helpful votes
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September 2nd, 2020
Verified purchase

I ordered my masks from the Casupo site and they arrived in two to three weeks (I'm in Canada). They're very comfortable masks and are made of great quality! I highly recommend these masks and will be coming back for some more different styles.

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Quality
Thumbnail of user abbiem26
New Jersey
1 review
0 helpful votes
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August 9th, 2020

During this pandemic situation, it is so important to stay protected from bacterias, and your quality masks are very helpful in it. The only thing that it is possible to find the same products on other websites much cheaper.

Thumbnail of user kalk3
Louisiana
1 review
0 helpful votes
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September 4th, 2020
Verified purchase

I was expecting more comfort from a $25 mask. The fit was also a little different between the two different colors I received.
Shipping took longer than expected but customer service did stay on top of seeing if I was satisfied.

Reason I chose this product:

It's ok but not worth $25.

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Quality
Thumbnail of user ellyg3
Florida
1 review
9 helpful votes
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August 12th, 2020
Verified purchase

Very professional and I love that you followed up and the thank you was a nice touch. I think this is a great product. Very well made and comfortable. It's just too thick for me to wear 12 hours a day.

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Quality
Thumbnail of user priscillar82
Oregon
1 review
0 helpful votes
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December 21st, 2020
Verified purchase

The mask fits very well. The materials hold up nicely to washing and the look is spectacular. However, I wear eyeglasses all day, everyday and if I am outside and it's cold, my glasses really fog up! The nose bridge is not strong enough to hold a good seal by the bridge, therefore letting all the air escape through there and fog up my glasses. I have homemade masks, of lesser quality but with better (stronger) nose bridges that do not fog up my glasses. I hope they improve on the nose bridge.

Thumbnail of user luzn7
Luz N. – CASUPO Rep

Hello Priscilla, Thank you for your feedback and kind review. I would recommend that if it is cold outside and fogging continues you may consider moving the toggles so that you can wear the mask behind your head so that the mask can by tighter against your face without it tugging your ears. We find setting it behind the head instead of behind the ears is quite comfortable for fogging issues so it can be tighter.

For further tips of suggestion, you can email is at hello@casupo.co

Thanks,

Luz

Thumbnail of user melissas897
Louisiana
1 review
0 helpful votes
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May 23rd, 2020
Verified purchase

This is a great mask. It is very comfortable and adjustable. My husband has adopted this one as his own so I purchased a second one. I wish it were a little less expensive per mask, but I am willing to pay the price because of the quality.

Value
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Quality
Thumbnail of user dollyn4
Florida
1 review
0 helpful votes
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September 2nd, 2020
Verified purchase

It was a nice experience, the mask is very nice, good fabric, the only thing I can said that I was not too happy about is that the mask has those big buttons/balls not sure what to call it. It's a little uncomfortable by your ears, other than that everything ok.

Value
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Quality
Thumbnail of user gdl
Connecticut
1 review
0 helpful votes
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November 4th, 2020
Verified purchase

I saw these masks and didn't immediately buy them. Then remembered them and searched for them for quite a while. Glad I persisted, my favorite mask, and use the lanyard all the time. Makes the "new normal" a little more tolerable!

Service
Value
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Quality
Thumbnail of user ambassadorv
Oregon
1 review
0 helpful votes
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December 10th, 2020
Verified purchase

Saw it online. Looked like it was worth the shot (I've tried alot of masks). Its quality material and love the adjustability. I would like to see masks in general explore having multiple size lengths. I feel like my face is a little long.

Thumbnail of user angelaj262
Ohio
1 review
8 helpful votes
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June 4th, 2020
Verified purchase
• Updated review

Easy to checkout, the delivery time was as expected, the quality is really good and I'm very glad that they took the initiative to donate a portion of the profit to kids with cancer in Venezuela, glad I got to be a part of it! I would definitely recommend Casupo.

Reason I chose this product:

The quality is really good and I'm very glad that they took the initiative to donate a portion of the profit to kids with cancer in Venezuela, glad I got to be a part of it! I would definitely recommend Casupo.

Value
Shipping
Quality
Easy to checkout, not sure if it subscribed me and...
May 15th, 2020
Verified site experience
• Previous review

Easy to checkout, not sure if it subscribed me and gave me the discount though lol but shopping is really fast and easy

Thumbnail of user brianj554
California
1 review
10 helpful votes
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September 3rd, 2020
Verified purchase
• Updated review

Buying from Casupo was very easy! I like they have apple pay as an option cause I couldn't find my wallet at the time. I also appreciate the email I received from the CEO or staff member asking me about my experience. It's so thoughtful to do.

Reason I chose this product:

I heard of this company from a website that caters to larger folks in size. I've been having trouble finding a larger sized mask for larger faces. I cannot say enough good things about this product. It fits well on my face and doesn't fog up my glasses like most masks! I have recommended it to friends as well!

Value
Shipping
Quality
It's been great!
August 6th, 2020
Verified site experience
• Previous review
Thumbnail of user shawne103
Mississippi
1 review
0 helpful votes
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December 19th, 2020
Verified purchase

I initially was excited about the mask. It looks great, however, the bungee clasp doesn't hold on to the string well, so every time I put the mask on, the string gets out of alignment. It's annoying. So I won't wear it

Thumbnail of user adamw429
Ohio
1 review
0 helpful votes
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July 25th, 2020
Verified purchase

As someone with a large head, glasses and a beard, finding a mask to accommodate those things has been difficult.

I just received my mask in the mail today and I couldn't be more pleased! The quality of materials is top notch and makes this feel very high end. The fit is great and the nose wire forms a nice seal around the nose to help hold the mask in place and stop my glasses from fogging up. I also think the thickness of the fabric helps keep the structure of the mask and stops it from clinging to my nose and mouth, providing a nice breathable feel!

Thumbnail of user josephg753
Kentucky
1 review
0 helpful votes
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August 19th, 2020
Verified purchase

My first mask was too small, but absolutely amazing craftsmanship. Lou emailed me personally and amazingly custom made a mask to fit me. I can not recommend this company enough.

Thumbnail of user georgef1023
Seychelles
1 review
0 helpful votes
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November 22nd, 2022

The products are beautiful! It was packaged well & arrived on time. I will definitely shop your online store again. I even told my friends about your website.

Thumbnail of user georgew626
Ohio
1 review
0 helpful votes
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November 17th, 2020
Verified purchase

Mask nose wire is too long making the mask too heavy and slips down the face. To compensate have to tighten the straps around ears that can hurt in short time. Won't buy again

Value
Shipping
Quality
Thumbnail of user richardk1063
Virginia
1 review
0 helpful votes
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August 10th, 2020
Verified purchase

The site is easy to shop at and I was looking forward to the masks I ordered, however, they are not well suited to daily wear - the material is so dense and thick that it's nearly impossible to breathe normally, or communicate with the mask on.

Reason I chose this product:

The masks I ordered fit very well and looks great, but very hard to breathe in. Material is very densely woven, so most of the air exits out of the top of the mask. Very difficult to talk due to the thickness of the material - your voice will sound heavily muffled and be hard to understand. I wish the fabric was more breathable.

Value
Shipping
Quality

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From the business

Business History

CASUPO creates some of the most environmentally conscious and durable leather goods in the USA.
We rescue leathers from the past and give them new lives as bold yet elegant bags, wallets, belts, or accessories. We also source sustainable leathers from gold-rated tanneries that use natural dyes. You get less toxic and more durable products while we decrease the amount of waste in the world.
Caring for the earth and its people is of utmost importance to founder, Luz Zambrano, so CASUPO doesn’t stop with responsible leathers. We donate a portion of each purchase to FUNDANICA, a non-profit organization dedicated to providing medical assistance to a children's hospital in Venezuela, where the CASUPO mountain range lives and where Luz spent weekends hiking as a kid.
Together, we can decrease our environmental impact while we lift up the next generation.
Together, we can decrease our environmental impact, uplift the next generation, and enjoy a beautiful leather bag.
Casupo is based in Long Beach, California.

Company Representative

Thumbnail of user luzn7
Luz N.
Owner
Luz was born near the Casupo mountain range in Valencia, Venezuela, where she used to hike up to the top and drink fresh-squeezed juice from oranges plucked right there. It was on Casupo she learned the power of nature and began to feel a responsibility to take good care of it.
While working for 15 years designing shoes for brands like New Balance and Fila, Luz visited tanneries and factories all over the world, sourcing and selecting leathers. She collected swatches and samples from her travels, and that’s what inspired her to start her own leather brand. As she became more conscious of her day-to-day consumption, she realized small changes could mean big progress. She wanted to make it easy for her customers to make a difference, so she began to weave sustainability into her business. Thus, Casupo and its responsible leathers were born.
Luz is intent on giving back and running a company that makes her proud. She lives in Long Beach, CA where she continues to connect with nature by surfing, running, and biking. She still sends her heart to the Casupo mountain range by contributing faithfully to Fundanica, an organization at the base of the mountains that helps kids and means so much to Luz.

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