• cbdMD

cbdMD

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Overview

cbdMD has a rating of 2.2 stars from 36 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about cbdMD most frequently mention customer service problems. cbdMD ranks 26th among CBD sites.

  • Service
    9
  • Value
    9
  • Shipping
    9
  • Returns
    6
  • Quality
    9
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
2
2
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How would you rate cbdMD?
Top Positive Review

“Really helped me out!”

Sally T.
11/28/22

Just wanted to leave a review mostly for customer service. Only 4 stars because the processing and shipping takes a really long time. Regardless I'm very appreciative because they always answer your call and help you out right away with any questions and find solutions for whatever you need. I was in a situation where my order was delayed and I needed it quickly, I called and the guy who usually answers is so kind and helpful. I can't remember his name but I want to thank him for finding me an alternative size product and getting it out to me as promised. I just received it 2 days early and I'm so relieved I won't have to be in pain now. I will continue to order from these guys and I'm sure shipping will catch up after the holidays. It's a busy time for all and everyone does the best they can right now. Thank you

Top Critical Review

“Could be a scam”

Yuri M.
10/25/20

This is the first cbd oil that has no effect on any of us, even when we use double dosage. Something wrong with it. I can't say for 100%, but I think it could be a scan, seeing how many complains are on independent site. They do not accept any negative review on their own site.

Reviews (36)

Rating

Timeframe

Other

Thumbnail of user jamese217
Missouri
26 reviews
55 helpful votes
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March 31st, 2018

I ordered CBD tincture. For those of you that are not aware of this, this is an oil from the hemp plant. Yes, marijuana, grass, weed. The stuff to get you high is removed and it is legal in all 50 states. I got the product, not sure if it is working for me as normally my pain goes up and down. After using it for 2 weeks, I can only say that it has not eliminated my pain. No problem. Shot them an email (on Saturday) Heard back in a few hours. They have agreed to work with me and I will be switching over to capsules at a higher dose. The quickness that they responded to me has me delighted and them standing solidly behind their promises has me writing this!

Thumbnail of user haleyk24
North Carolina
1 review
1 helpful vote
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June 3rd, 2020

I think these products are incredible and they shipped so fast for my online order! They CBD pm with melatonin works like a charm, the best sleep I have had in weeks! A product you can trust!
(Special thanks to employee Tyler Miller for helping me find the best products for me!)

Thumbnail of user christinaf208
Missouri
1 review
0 helpful votes
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June 3rd, 2020

I had made my first order and per FedEx it was to be delivered on a Friday by 8 pm. Friday came no package. I started looking into reviews and found many ppl complaining about FedEx losing packages. So, I tracked my package again and it was checked in at a facility the next state over and no eta. Checked again Saturday, Sunday, and Monday... now I'm getting upset. Tuesday I had planned to call FedEx but out of the blue the package arrived. I can see why ppl thought there packagers where lost. FedEx wasn't updating their info.We are on our first 24 hrs. No big changes yet but the info I've read says give it 3 weeks.

Thumbnail of user bobp370
California
1 review
0 helpful votes
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May 5th, 2020

I ordered last month direct from the site and have been very happy with my purchase. The products arrived in just a few days (this during the Covid-19 pandemic). I bought a tincture for myself and some chews for my dog. Both came properly sealed, packaged well and the quality was what I expected. These are the same products that were available at a local CBD store that closed due to the Covid-19 pandemic. I would recommend to a friend.

Thumbnail of user lindav304
California
1 review
1 helpful vote
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April 9th, 2020

This was the first time I had ordered from this company. I am always skittish about trying anything new, so the first thing I did was check the COA. It was not available. I kept getting a notice saying they were updating their COA. This went on for several days. I mean, how long does it take! That concerned me so I decided to return the gummies. Their customer service was excellent and I was able to return the product without a problem.

I also did not notice any difference in my stress level. Maybe I should have taken more. Not sure. Might try another company.

Thumbnail of user kylek318
Minnesota
6 reviews
10 helpful votes
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September 30th, 2021

I ordered on Monday morning and they said " since you ordered early enough it will be shipped today!" It wasn't shipped until Wednesday. I have been a longtime customer so I emailed them several times asking why? NO RESPONSE! I can NOT recommend a company that is either lying to me and/or has bad customer service. The product is probably ok, but, who knows when the customer service is THIS bad? They don't allow GOOGLE EARTH reviews which also makes me wonder...
Update- On top of them shipping at LEAST one day late, they sent me the WRONG items and THEN instead of offering to replace them, they said I should just personally take the "canine cbd" because "it is the same thing with a different label". In the past, this company was very good and trustworthy. OBVIOUSLY, NOT ANYMORE! They just lost my business AND my referrals...

Tip for consumers:
Shop elsewhere with a more trustworthy company.... This company could have offered a replacement, but, they instead....told me to take what I got! AND, this is after I have used them for OVER a year.

Products used:
cbd Canine instead of what I ordered, cbdMD....

Thumbnail of user marthas259
Arizona
1 review
1 helpful vote
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January 18th, 2019

For some reason post oficce return my order to cbdmd when I call the company to ask for my order the lady, in customer service toll me never receive the return bottle, but the person in, post office have proof of the tracking number operation, any way I let know my credit card company charge for something I never receive I am, not going to pay for one order company keep and never investigate were, the problem is, be carefully track your orders since that live the company shipping

Thumbnail of user xanthusm
North Carolina
1 review
1 helpful vote
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May 1st, 2018

I received my product within 2 days of ordering. Quality of the product was outstanding. Works like a charm and tastes really good too. Im a frequent customer of this company. Gonna be for a while :)

Thumbnail of user mikes1895
Arizona
1 review
4 helpful votes
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September 27th, 2019

I purchased the 10mg gummies and felt nothing after taking two of them, which is double the 10 mg I take with other brands I have used in the past. I am now awaiting a refund.

Thumbnail of user dumma
Texas
1 review
0 helpful votes
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August 7th, 2022

10 days and order is still 'processing'. WTF. I order a pack of gummies that were in stock. Guess I shouldn't think a company is legit if they have some dirt bikers...

Tip for consumers:
Avoid

Products used:
Pooop

Service
Value
Shipping
Returns
Quality
Thumbnail of user rays253
Arizona
1 review
4 helpful votes
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June 4th, 2019

Paid 7.95 for 3 day shipping and it took 5 days. Emailed company and got no response. I will go back to buying CBD pure.

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About the business

cbdMD is your trusted resource for CBD Oil, also known as Cannabidiol or Hemp Oil. Visit our site to learn about its many health benefits and buy a bottle today.

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