• cbdMD

cbdMD

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Overview

cbdMD has a rating of 2.2 stars from 36 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about cbdMD most frequently mention customer service problems. cbdMD ranks 26th among CBD sites.

  • Service
    9
  • Value
    9
  • Shipping
    9
  • Returns
    6
  • Quality
    9
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
2
2
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How would you rate cbdMD?
Top Positive Review

“Really helped me out!”

Sally T.
11/28/22

Just wanted to leave a review mostly for customer service. Only 4 stars because the processing and shipping takes a really long time. Regardless I'm very appreciative because they always answer your call and help you out right away with any questions and find solutions for whatever you need. I was in a situation where my order was delayed and I needed it quickly, I called and the guy who usually answers is so kind and helpful. I can't remember his name but I want to thank him for finding me an alternative size product and getting it out to me as promised. I just received it 2 days early and I'm so relieved I won't have to be in pain now. I will continue to order from these guys and I'm sure shipping will catch up after the holidays. It's a busy time for all and everyone does the best they can right now. Thank you

Top Critical Review

“Could be a scam”

Yuri M.
10/25/20

This is the first cbd oil that has no effect on any of us, even when we use double dosage. Something wrong with it. I can't say for 100%, but I think it could be a scan, seeing how many complains are on independent site. They do not accept any negative review on their own site.

Reviews (36)

Rating

Timeframe

Other

Thumbnail of user sallyt257
Washington
1 review
0 helpful votes
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November 28th, 2022

Just wanted to leave a review mostly for customer service. Only 4 stars because the processing and shipping takes a really long time. Regardless I'm very appreciative because they always answer your call and help you out right away with any questions and find solutions for whatever you need. I was in a situation where my order was delayed and I needed it quickly, I called and the guy who usually answers is so kind and helpful. I can't remember his name but I want to thank him for finding me an alternative size product and getting it out to me as promised. I just received it 2 days early and I'm so relieved I won't have to be in pain now. I will continue to order from these guys and I'm sure shipping will catch up after the holidays. It's a busy time for all and everyone does the best they can right now. Thank you

Tip for consumers:
Make sure you order early allowing plenty of time for processing and shipping. Sometimes they are fast and sometimes they are super busy and take a bit to catch up. Still worth it

Products used:
Koi delta 8 gummies

Service
Value
Shipping
Quality
Thumbnail of user yurim
California
4 reviews
11 helpful votes
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October 25th, 2020

This is the first cbd oil that has no effect on any of us, even when we use double dosage. Something wrong with it. I can't say for 100%, but I think it could be a scan, seeing how many complains are on independent site. They do not accept any negative review on their own site.

Thumbnail of user callies18
Georgia
1 review
1 helpful vote
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May 1st, 2018

I kept hearing people say they were using CBD pil to find some relief and I was curious to give it a try. I did a search and from my research this company had the best reviews and prices. I found a lot of sites who just wanted my card information for s free trial but didn't say what I was getting. That made me super nervous and I stayed away from those. What really helped me place the order was the money back guarantee. I ended up not needing it because I feel in love but it was nice to have that security blanket. It was really helpful that they had their process and lab results right on the site for me! I'm telling all of my friends and family!

Thumbnail of user bryanl580
Minnesota
1 review
1 helpful vote
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November 19th, 2023

Their product reviews on their own site are severely misleading. They will not publish honest reviews unless you rate their own products at a minimum of 4 out f 5 stars. I've had problems with shipping. I've received spoiled product which they would not replace until they received the product back. Their latest product has zero quality assurance or quality control.

Tip for consumers:
Customer service is very difficult to get a hold of

Products used:
Delta 9 Gummies

Service
Value
Shipping
Returns
Quality
Thumbnail of user bobh828
Vermont
1 review
1 helpful vote
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February 19th, 2020

I purchased CBDs Freeze for my arthritic lower back. It is the only product that relieves my pain so I can function. I also bought the CBD PM sleep product. Sleep like a baby now. Quick delivery and follow up to make sure I was satisfied. I'm assuming they have corrected and past delivery issues.

Thumbnail of user barbarah496
Hong Kong
1 review
7 helpful votes
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February 21st, 2019

I have been taking cbd oils of similar strength from other brands to minimize skin inflammation and I decided to try CBDMD but results was zero. My skin flared up again. Absolutely useless. As soon as I switched back to another brand the inflammation diminished the next day, it's that big of a difference.

Thumbnail of user robs563
Louisiana
1 review
0 helpful votes
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October 26th, 2020

I've tried many different companies and this for me has been the best CBD on the market. I suffer from sciatica and it significantly improved my nerve pain, and in a way decreases my anxiety about it. Highly recommend!

Thumbnail of user marks2077
Wisconsin
1 review
4 helpful votes
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January 8th, 2020

I'm seeing a recurring trend from other reviews that FedEx keeps losing these items from cbdMD. CbdMD will not refund or send out another item. I'm disputing the charge now with the credit card company. Stay away from these jokers.

Thumbnail of user thomash1900
Massachusetts
1 review
2 helpful votes
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September 23rd, 2021

I have not one positive word for this company. They deceive in all they do. They actually blame the customer for shipping inadequacies! I ordered 6 weeks ago... 6 weeks! They blamed me because I used my PO Box. We don't have mailboxes in our community. So they ship it via a NON-POSTAL carrier. Idiots. Zero intelligence at cbdMD. Stay away. 6 weeks and still not here... hahaha... CLOWNS

Tip for consumers:
Offering more than one shipping method

Service
Shipping
Thumbnail of user joyceh327
Indiana
4 reviews
8 helpful votes
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October 16th, 2020

I have contacted this company multiple times about them not posting my review on their gummies. They are totally ineffective and I believe this company knows this and only posts five star reviews (probably fake). Customer service said they would look into it but no longer answer my contacts. Will not buy from them again

Thumbnail of user ashleyg516
GB
1 review
1 helpful vote
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January 7th, 2021

Very unhappy - Because I changed countries, they locked my account and now I can't receive a very urgent delivery.
And web design of the website isn't intuitive at all so l recommend (ganja-estates.com) because of their quality products and outstanding delivery service and great customer service thanks

Tip for consumers:
Very unhappy - Because I changed countries, they locked my account and now I can't receive a very urgent delivery..
And web design of the website isn't intuitive at all so l recommend (ganja-estates.com) because of their quality products and outstanding delivery service and great customer service thanks

Service
Value
Shipping
Returns
Quality
Thumbnail of user gouthame1
Pennsylvania
1 review
0 helpful votes
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August 16th, 2022

I have ordered my products and dint receive any sort of update on them for the next 16 days. I have emailed them multiple times but dint receive any reply. I have called them after 16 days, they told me that the products are out of stock and my order has been cancelled. They claim themselves as nation's leader in cbd products but in reality they are number 1 losers. I recommend everyone who's reading this to stay away from CBDMD.

Service
Value
Shipping
Returns
Quality
Thumbnail of user sf139
Maryland
1 review
7 helpful votes
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December 8th, 2019

Placed a 1st time order and paid for expedited shipping. Fedex lost it, obviously not the fault of CBDMD, however everthing after that tells you what a pathetic company they are. They refuse to reship or refund until someday when fedex 'might" find the package because... wait for it... 'i might get a double ahipment and not return it'... Thats right... rather than fix the problem they just assume their customer is a dishonest person and let them sit in limbo until someday in the future when fedex finds its lost treasures.
Go elsewhere... many other CBD companies who actually want their customers business...

Thumbnail of user johnr5329
New York
1 review
0 helpful votes
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September 7th, 2022

Got a good deal on first order. 15bucks the following month I see a charge on my card for another order. I did not authorize to be charged monthly! Also it's a week later and never received product. But my card was charged again. Buyer beware. Blue razz tasted like crap. Most others at least had better flavor.

Products used:
Delta-9

Service
Value
Shipping
Returns
Quality
Thumbnail of user juliah419
Florida
1 review
4 helpful votes
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April 29th, 2021

I was one of the unlucky people who believed the companies claims that the product is THC free and would not be detectable on a urine drug screen. After taking the gummies for about a month, I failed a drug test. Dont take a chance if this is an issue for you. Its not worth the risk!

Tip for consumers:
What they claim on their website isnt true

Products used:
CBD

Service
Value
Shipping
Quality
Thumbnail of user lindseys70
Ohio
1 review
13 helpful votes
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December 13th, 2018

I am used to taking a lower dose of CBD from other companies and have had great results. I bought a higher dose for the first time with this company (30 capsules 1000mg) and had absolutely NO effect, it was like taking sugar pills... I opened the capsule to find what looked like coconut oil mixed with cornstarch, and not even a whiff of cannabis. Is it even real? I have contacted the company via email, still waiting responds.

Thumbnail of user wendym1269
Washington
1 review
1 helpful vote
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March 3rd, 2023

I have been buying from this company for years. Last time I ordered they charged me for something that I didnt order. They refunded the money but because of their mistake they are refusing to sell to me anymore. They are telling me that once they had to refund that money for something that was their mistake they cannot sell to me anymore.

Tip for consumers:
Dont expect to continue using if they send you something you didnt order and request a refund

Service
Value
Shipping
Returns
Quality
Thumbnail of user suet20
Utah
3 reviews
13 helpful votes
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February 21st, 2019

Like the quality of the cbdMD and have been ordering from them for months but they do this deal with UPS, where if you choose free shipping, they'll ship em with the others then UPS will put a stop hold on them and just "let them sit and wait" because you didn't up buy on the shipping". Takes two to three weeks to get your freaking package which truly truly bites when you're spending close to a hundred bucks. BEWARE!

Thumbnail of user heidih837
Pennsylvania
1 review
0 helpful votes
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January 18th, 2024

I am a middle aged mom unfamiliar with cbd/thc, 2 glasses of red wine is my occasional vice. However, after reading so many good reviews and articles, I bought the Delta 9 gummies in hopes that it would help me relax after a high stress day. I took 1 a month ago and it had zero effect. So a couple of days ago, I took 2. The effect was immediate - I thought I was having a psychedelic trip, my vision was severely altered, I went in and out of hallucinating, the floor was a wave and I couldn't move. I was scared to death and yelling at my husband to call 911. The paramedics arrived, took my blood pressure and pulse which was elevated but not in a danger zone. They said I could choose to not go to the hospital and that the effect would wear off over time and my husband was there to monitor me. I continued to experience difficulties for the next 3 hours, but the effect did decrease, until I was finally able to sleep it off. I was scared and now I am angry. CbdMD should not be able to sell a product where 1 dose has no effect and 2 sends you to the hospital! I tried to write this review on the website, but they did not publish it. How many negative reviews is this company hiding? They are dangerous!

Products used:
Delta 9 Gummies

Thumbnail of user lemb19
Pennsylvania
1 review
5 helpful votes
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August 21st, 2019

I ordered CBD gummies from CBDMB.com after having a great response to this product via a local vendor. To save money, I decided to order from CBDMD. What a waste. It took 2 gummies from previous the vendor to rid my anxieties. I took 4 day and night... nothing happened. After 3 days, I decided to throw them away. Never ordering from them again.

Thumbnail of user laurenb297
Arizona
1 review
15 helpful votes
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December 23rd, 2019

I used to work for this company and they are in no way selling a good product. They only want your money and don't care about the quality of the product. Time and time again they would have the marketing department edit test results from their "3rd party testing" lab. They are selling flavored coconut oil and getting big name athletes to sponsor the product even though they themselves do not use it. Please don't waste your money on this product when there are much better companies to buy from. If you think I am a bitter ex-employee then PLEASE read this article that goes way more in depth about what really goes on in this company.

http://sharesleuth.com/investigations/2019/09/do-cbdmd-inc-s-celebrity-endorsers-know-who-theyre-doing-business-with

Thumbnail of user allenj91
Florida
1 review
2 helpful votes
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November 11th, 2019

First time, first order. Product got home safe and on time. No box, just the bottle inside and bubble wrapped envelope. I emailed support to get the COA. Then sent me an email with a COA attached with no batch number. Another email addressing the issue and they sent me a link to place my batch number and get the COA. Once I did, got a wrong product from the one I ordered. After multiple emails back and forth and many days waiting, it seems they placed a wrong batch number on muy product. Now to compensate me, they want me to send back the product they sent me in order to get the proper one. Really? Who has time for that? What about all the time wasted? Where am I going to get packaging for this and what about wasting my time to go to UPS?
What compensation is that?
If you can not match your product with your batch number, what else are you doing in your entire production line?
I will try different manufacturer.
This review is based on my experience with one order only.
Update 11/14/2019
The tried to compensate sending me to bottles to replace the one with wrong batch number. They also requested me to send them back the old one. The new shipment was even worse, the bottle came broken and oil spilled everywhere.

Thumbnail of user suzw9
Maryland
1 review
0 helpful votes
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September 14th, 2023
Verified purchase

I bought the cbd oil with supposedly 7500. What a joke! No effect at all. The oil is clear. Stick with Cbdistillery. Their oil is green and it works almost a little too well.

Value
Quality
Thumbnail of user waynef99
Virginia
1 review
2 helpful votes
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December 28th, 2019

Lost my order, paid for rush shipping, took 21 days to resend, then sent it to a Walgreens 25 minute drive to pick up. They didn't even let me know it wasn't coming to my house. THEY ACTED LIKE I WAS AT FAULT. PITIFUL CUSTOMER SERVICE!

Thumbnail of user selenah57
Minnesota
1 review
2 helpful votes
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January 20th, 2022

WHERE TO START…first, it took THREE reshipment requests and a month to receive my product. Then the product SUCKED. It did not work at all and I'm almost 100% sure it doesn't actually contain melatonin. But what gets me is that I've tried posting my review on the product 3 times and every single time it's been deleted. They are deleting bad reviews of their products. Which is why I bought from them in the first place because they had great reviews. Now I know why. I even emailed telling them I saw it get deleted and they blamed it on a marketing issue and told me they'd let me know when it's resolved. A month later and nothing. So I posted again, I verified it by email and then the next day the review is gone. For the third time, I've tried leaving a review and they've deleted it for the third time. When I emailed telling them I'm onto them, suddenly they stop responding. This is unethical considering it's a product people are ingesting. This is a dangerous and fraudulent product, beware!

Oh and I've reported to the FTC and BBB and I've also been screen recording everything for proof.

Products used:
Cbdmd sleep

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cbdMD is your trusted resource for CBD Oil, also known as Cannabidiol or Hemp Oil. Visit our site to learn about its many health benefits and buy a bottle today.

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2.2
36 reviews
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