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Cell2Get

Overview

Cell2Get has a rating of 4.3 stars from 1,221 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Cell2Get most frequently mention customer service, new phone and free shipping. Cell2Get ranks 242nd among Mobile Phones sites.

service
173
value
164
shipping
171
returns
141
quality
160
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3,106 reviews
+8
How would you rate Cell2Get?
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Mississippi
1 review
2 helpful votes
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Sell refurbished phones but tell you they are brand new. Return? No problem. But, 25%--45% restock-fee plus all the mail fee. Do not believe? No problem. Just submit an order and you will know what I mean.

Date of experience: February 4, 2013
New York
1 review
0 helpful votes
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Shipping
March 23, 2017

Pros:
1. $$ - Products are priced fairly
2. Merchandise - Many products to select from and satisfy/ support many different carriers and brands

Cons:
1. Downside- they do offer free shipping, however the free shipping option is on the slower side. I personally paid for express shipping as I didn't feel the need to wait.
Other than that all else seems fine

Date of experience: March 23, 2017
Georgia
5 reviews
9 helpful votes
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Like with every online purchase I make, I do a certain amount of research before clicking the "buy now" button. I saw a number of negative reviews, however, I saw just as many positive, so I decided to give them a try. I purchased my phone, hassle-free and the service was great. My package arrived on time and my phone was in pristine condition. I'm thinking that there has been a change in management because my experience was 100% satisfactory.

Date of experience: May 31, 2015
Washington
1 review
2 helpful votes
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I was looking for quick and efficient delivery, due to recommendations from friends that ordered from cell2get i decide to give them a try Prices are great the shipment arrived in less than 3 days customer service is great and courteous.

Date of experience: September 14, 2014
New York
1 review
0 helpful votes
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Great repair shop
March 17, 2016

I have come here several times to get my blackberry trackball fixed... they always do a great and fast job, and it's not too expensive. My only problem is that I keep returning as a loyal customer for the same problem and they keep re-charging me full price (they have a 30 day coverage policy but it never happens within that time)... give a girl with a broken phone a break once and a while!

Date of experience: March 16, 2016
New York
1 review
0 helpful votes
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Outstanding
October 3, 2021

Melvin was a great person and has very good customer service. Very pleasant to do business with along with co-worker Steve. I would highly recommend this store to family and friends. Thank you Melvin for taking the time in weighing out my options in getting a new phone.

Date of experience: October 1, 2021
New Jersey
1 review
8 helpful votes
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STAY AWAY
December 4, 2016

Do not purchase anything from this company. I looked past the bad reviews naively and had an awful experience. I ordered my phone and it took a week to get it even though I had paid for express shipping. Fine - they call it "processing time." I get the phone and it is completely not the one I ordered. Immediately I sent it back and I called and verified that I would get my express shipping. No. It took a week and this phone looks refurbished. Even the box was dirty and EXTREMELY beat up and dented. These people are scammers! Returning the phone is not worth their restocking fee of 15% on a $600 phone. I seriously hate this company and wish them hard luck for all the trouble they put me through. Stay away just pay extra for something you know is genuine.

Date of experience: December 4, 2016
New York
1 review
0 helpful votes
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I had the best experience in this store today. Melvin went above and beyond with helping me exchange my phone. His customer service was amazing, and I really appreciated him walking me through the entire process.

Date of experience: July 19, 2022
New York
1 review
0 helpful votes
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Very fast shipping
January 30, 2022

One of the best cell phones stores in the United States and the world. Service as always excellent, with employees speaking more than one language (Spanish and english). You can order through the website and withdraw after three hours in the store. I highly recommend visiting, even if you don't want to buy anything

Date of experience: January 29, 2022
New York
1 review
1 helpful vote
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Im a very indecisive person so i tend to switch phones every 6-8 months. Iv been using cell2get for probably around 3 years ordered a note 4, s6, s7 edge, and now the s8 from them. Two of the phones i ordered were refurbished and two were new and honestly the refurbished ones looked brand new to me they were just not in an original box which i toss anyways. I recommend this site to all and will probably use them again in a few months.

Date of experience: November 22, 2017