• Cellification

Cellification

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Overview

Cellification has a rating of 4.2 stars from 60 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Cellification most frequently mention customer service, new phone, and top notch. Cellification ranks 11th among Unlocked Phones sites.

  • Service
    38
  • Value
    37
  • Shipping
    37
  • Returns
    35
  • Quality
    38
Positive reviews (last 12 months): 100%
Positive
32
Neutral
0
Negative
0
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How would you rate Cellification?
Top Positive Review

“Now that I'm aware of them I would buy again!”

Gabriel R.
6/6/24

Now that I know of these guys ill definitely be buying future phones from them directly. They have great customer service reps, they are straight to the point without any problems. They know their job and exactly what they are talking about.

Top Critical Review

“On March 21,2011, I bought a cell phone from Cellification...”

Beth R.
6/21/11

On March 21,2011, I bought a cell phone from Cellification.com that claims the phones are "all brand new" on their website. On approximately April 9,2011, I received a cell phone that not only showed signs of heavy use, (scratched, buttons worn, etc) but upon checking the phone record there were over 30 hours worth of phone calls on the phone. I tried to contact the company numerous times through their phone service. When I called (*******355) I was left on hold for approximately 5 minutes before a message asked me to leave a name and phone and they would call me back. After waiting a few days and calling at least 10 times I gave up. I did not receive original factory packaging with the phone. I purchased a Nokia brand and it came in an AT&T box. My warranty card, instruction booklet and paperwork were not included. The phone did not come with all the factory parts. It should have come with an instruction booklet and a headset.

Reviews (60)

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Thumbnail of user sandersonhenry005
GB
1 review
0 helpful votes
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December 31st, 2023

I've been a loyal customer of Cellification.com, and once again, they've delivered beyond my expectations.

Thumbnail of user woodrowdprovenzano
GB
1 review
0 helpful votes
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December 31st, 2023

I'm thoroughly satisfied with my purchase from Cellification.com. Their attention to detail and quick shipping are commendable.

Thumbnail of user tracyb1358
New York
1 review
0 helpful votes
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April 13th, 2023

Outstanding merchant that's easy to do business with. I'm so happy with my new galaxy A53, came just on time, thank you!

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Value
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Thumbnail of user ericm1
Sweden
3 reviews
9 helpful votes
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February 12th, 2010

Got an unlocked blackberry for very cheap. I actually didnt trust it at first but then it came in the mail as promised. I'm a very happy customer!

Thumbnail of user johnb10931
New York
1 review
0 helpful votes
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May 4th, 2023

An experience above and beyond with my purchase. Great store I highly recommend! Purchase came quickly.

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Thumbnail of user georgen757
New York
1 review
0 helpful votes
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March 30th, 2023

Excellent experience from start to finish with such a phenomenal purchase. Had to get a phone quickly and they managed to fulfill that!

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Thumbnail of user andrewl1925
New York
1 review
0 helpful votes
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May 28th, 2023

Had a recent order with them and it all went extremely easy and smooth. Got it on time and I'm super thankful for them being quick about it.

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Thumbnail of user philll12
New York
1 review
0 helpful votes
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June 23rd, 2023

When it comes to buying a new smartphone, choosing the latest and greatest model can be both exciting and overwhelming. If you're a tech-savvy individual looking for an upgrade, the Galaxy s21 from cellification.com may be just what you need.As a reputable online retailer, cellification.com has earned the trust of consumers who are looking for high-quality electronics at competitive prices. The Galaxy s21 is one of the most popular smartphones on the market today, and for good reason.This powerful device boasts a stunning 6.2-inch AMOLED screen that displays vibrant colors and sharp details. Whether you're browsing the web, streaming videos, or playing games, you'll be immersed in a stunning visual experience.One of the standout features of the Galaxy s21 is its triple-camera setup, which includes a 64-megapixel main camera, a 12-megapixel ultra-wide camera, and a 12-megapixel telephoto camera. This versatile system makes it easy to capture professional-quality photos and videos, no matter where you are.Under the hood, the Galaxy s21 is powered by a powerful Snapdragon 888 chipset and 8GB of RAM, delivering lightning-fast performance and smooth multitasking. With 128GB of storage space, you'll have plenty of room for all your apps, photos, and files.When you order the Galaxy s21 from cellification.com, you can expect a hassle-free purchasing experience and fast shipping. As a reliable and trustworthy online

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Value
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Thumbnail of user charless1
Missouri
1 review
3 helpful votes
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June 12th, 2010

I've placed an order about five days ago; however, the order status is still pending. I've called the customer service more than three times: the first time the guy who was extremly rude and had a Indian accent, I guess, said my card was declined. Therefore, I called my bank and they said the payment was approved. The second time it was the same guy answered the phone and told me it usually took them 1-3 days to process an order, so I waited. After 3 days I called them again. Luckily, I've got the truth this time, which was the phone that I was looking for was out of stock. By the way, there was another guy who answered my phone this time and his attitude was much better than the first one. Anyway, he said there was a used one and they could sell it to me with a discount (the price for the new phone was about 1,300, and they will sell the used one for 999). As a result, I bought the used one. The customer service said they would update the new price on the internet and refund the difference to my card within 2 hours. Unfortunately, it has been 30 hours since they promised me. The price is still the original price without a discount; the order status is still pending; and there is not a penny is refunded to my card. I am profoundly disappionted with their credit and reputation.
======================
I've called them today for the last time, hopefully, and cancelled my order, since there wasn't a refund on my card and the cell phone was not shipped; however, about changing the "pending" status on the internet within two hours, I was wrong. They said they was going to change it in their own system which can be seen only by their staff. Btw, their customer service asked me to delete the review on the internet. To me, it seems like they do care about their reputation, and it suprised me. Anyway, I will call my bank in 8 hours and see if they refund my money like they promised. If they don't, I'll talk to my lawyer and sue them without a doubt.

Thumbnail of user joec9
Pennsylvania
1 review
3 helpful votes
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January 22nd, 2011

BAD BAD BAD company,,,,, Cellification.com. Ordered a yellow, unlocked Motorola i580 phone from them. It said on their site to allow 1-3 days for them to process the order and then it would ship. Well I ordered it on Jan 10 and 3 days later my order status was listed as "Pending".

So I try to call, but they never answer their phone. I leave voice mail, but they never return my call. I send them a message on the "contact us" form on their website. No reply to anything. Finally my mom sits and keeps hitting redial over and over again and after about an hour some guy named "Melvin" answers.

"Melvin" tells her the phone has been shipped by way of USPS gives her a tracking number, and says if you have any problems here is my dirrect number.

Well the phone was not shipped, USPS had no record of the tracking number, and I got a recording when I called the dothead's direct number saying there was no such extension.

Two days later the phone finally ships according to their website. (That's funny because the "Melvin" swore to me the phone was already on it's way to me)

Finally today the phone arrives. I open the box and the phone is black not the yellow that I ordered, and it isn't "unlocked" (unlocked means I can use it with any service)

So after waiting 7 days longer than what the website says,,,,, and paying extra for unlocked,,,,,,, and paying extra for high visibility yellow, I get a black phone in the mail that is locked into only being able to use on Nextel.

I go in their website to see about a return. It says I have to call them to get the address to return it to. It also says I need an authorization number.

So again I try to call them and email them, and again it is no answer no reply.

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Wilson R.

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