• CenterCaps.net

CenterCaps.net

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Overview

CenterCaps.net has a rating of 2.0 stars from 60 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about CenterCaps.net most frequently mention customer service, credit card, and return shipping problems. CenterCaps.net ranks 828th among Auto Parts sites.

  • Service
    5
  • Value
    5
  • Shipping
    5
  • Returns
    4
  • Quality
    5
4
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How would you rate CenterCaps.net?
Top Positive Review

“Great Service”

John C.
7/22/18

Ordered a center cap for my 2003 dodge Dakota and received it within a week of ordering, fast efficient service cap fit perfectly and am very pleased, will definitely use their service in the future if needed.

Top Critical Review

“The company is a piece of shit scam!”

Judie R.
7/7/18

I ordered a set of hubcaps! Only one came in it was an old cap (scratched up)(just painted over!) Do not order from the site total BS! I'm shook #triggered I have to write at least 100 characters so I'm filling in... but true experience! I should have checked this site for reviews

Reviews (60)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (7) credit card company (4) restocking fee (3)
Thumbnail of user patricka1
South Carolina
1 review
12 helpful votes
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August 19th, 2010

I ordered before reading reviews of this site. I think they are reading the reviews, my order came in 4 days through USPS. They were a few scratches, but so do the others on my 2001 car. However, I was miffed about the fact that they have no phone number, you get no receipt, it comes in an envelope instead of a box, and all you get with the package is a business card with the same info you get online... nada.
It was my worst experience with an online vendor, and I deal with a lot of them...

Thumbnail of user dales2
Arizona
1 review
3 helpful votes
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December 31st, 2010

I ordered a single centercap for a 2001 Bonneville on 12/27/10, and it arrived in the mail 12/31. It fits well and matches the other three used ones on the vehicle. I also thought I was buying a new one, but I am satisfied with the service and product for the $9 (delivered) I paid.
The only paperwork enclosed was a business card. For those who need it the address is 181 Hills Creek Road, Wellsboro, PA *******; Fax *******744 (no voice number provided).

Thumbnail of user brucew3
Pennsylvania
1 review
3 helpful votes
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July 13th, 2010

Got what I wanted in a timely fashion. They saidd gently used, and they were. Saved about 40% over dealer prices, and nothing some wax and tar remover wouldn't make like brand new. If you want new, step up to the pump, open your wallet and pay the price. You can't sit at home on a computer and expect to rebuild your car like it left the factory. Remember, the caps are slightly used, adn so are the wheels on your car that you are putting them on...

Thumbnail of user johnh170
Oregon
1 review
5 helpful votes
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May 10th, 2013

This e-mail back to Centercaps.net tells it all. Two days after I entered the order, they replied that the product was not in stock. Website looked good. Unfortunately, I did not check the reviewes or I would not have used this company.

Here is the e-mail that I sent them. "I didn't realize that your product was not in stock. I had several options but decided on your company.

Unfortunately, I assumed that I would get the service that I am accustom to from the online companies that I deal with, so went with your company and even expedited the shipping to get the product here.

Now too late to shift gears and a birthday present that will not deliver.

Just so you aware of the expectations of an online company that represents itself as the leader in this type of product. If you didn't have the product, it should have stated so on the website. If you had to have it shipped direct from the manufacturer, you should have done it.

Bad Bad Bad reviews to follow."

Thumbnail of user raymondc36
Georgia
1 review
5 helpful votes
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April 24th, 2015

I have been waiting for 5 weeks for my hubcap. After. Waiting 3 weeks I emailed the company and all I received was a tracking number in response. When checking it out, it showed it had been shipped the day I orded it then disappeared in the USPS system. I wrote back with that info. I received a reply of we are looking into this and will get back with you asap. After a week I asked again where is my cap. I am getting no response. All I want is what I paid for.

Thumbnail of user johnh255
Massachusetts
1 review
6 helpful votes
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September 30th, 2014

I also whish I had read the reviews. The center caps they sent for my Toyta Tundra did not fit. I followed the return instructions that were provided and thought that I would quickly recieve a refund. When the refund never came I called the customer service line and was told that there was no record of my purchase ( this was after I provided all info on their feturn form) and that now I should file a dispute through my credit card company. This company completely sucks.

Thumbnail of user danieller6
Georgia
1 review
3 helpful votes
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March 16th, 2013

I wish that I would have read the reviews first but as others have said it does seem like a reputable business. Well I was dead wrong I am still waiting on my cap to get here so I cant comment about the condition just yet but I can say that they did not give me a tracking number I had to get mine from PayPal. When I did look it showed me when ups finally got it well they held my cap for 4 days before they even shipped it so far it has been 11 days since I ordered it and still not sure how much longer it will take as the tracking its updated daily it is still showing the ETA as a date that has already come and gone. I have sent them emails and no reply im guessing the reason there is no phone number is so that they don't have to face the fact that people are very upset about the whole process new/used shipping times etc. DO NOT ORDER FROM THEM IT WILL ONLY FRUSTRATE YOU!

Thumbnail of user keitha166
California
3 reviews
12 helpful votes
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December 27th, 2019

So I'm looking for a hubcap for my 2001 Ford E150 van. I find one online for $35 it's reconditioned. So I received the hubcap in the mail it's dented and actually has a tear in the metal! And I realize it's much bigger than the hubcaps on my van. That's because it fits a Ford E250, E350 or E450 not an E-150! I email them. I have to pay the return shipping. Get charged a 20% restock fee. The last pic is a E250 vs. E150 hubcap. Don't use this company!

Thumbnail of user jasonk119
Georgia
1 review
1 helpful vote
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August 29th, 2017

Stole my money and never sent my center cap. Cant even reach anyone by phone and no emails have been returned.
Wish I would have read the reviews first

Thumbnail of user stevel29
North Carolina
1 review
2 helpful votes
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November 19th, 2012

I saw some of the review, after i order and thought old $#*!, But as it turns out, I'am very please with service and product, and will do business with them again,,

Thumbnail of user baillessbaker74
Oregon
1 review
0 helpful votes
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October 2nd, 2023

Said it would fit my 2016 tacoma it did not and was not the right cap it was also dirty and scratched like it was taken of a wrecked vehicle and put in a box

Thumbnail of user tomk1148
Ohio
1 review
0 helpful votes
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August 18th, 2022

Over $100 for a set of refurbished center caps! What a joke for a piece of plastic that is not even new! Scratches and everything on these $25 each pieces of $#*!! Do not bother with this company!

Tip for consumers:
they one ship you one center cap for $25, what a ripoff!!!! You can get better deals on ebay or amazon!

Products used:
a $#*!ty refurbished center cap

Service
Value
Shipping
Returns
Quality
Thumbnail of user lisat680
Arkansas
1 review
2 helpful votes
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May 29th, 2020

I bought 1 set. I got charged for 2. I sent proof that I only bought 1 set and this company refuses to refund my money. Also, they are in awful condition.

Thumbnail of user marcw
Pennsylvania
1 review
3 helpful votes
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February 1st, 2010

In My experience with centercaps.net, this is one Co. You should stay away from & the old AXIOM, BUYER BEWARE! Really is True in this Case. DO NOT ORDER ANYTHING FROM THIS COMPANY. THEY ARE A SCAM! They did send me this E-Mail " I can assure you we are a legit company: Well all I can say is They do not act like ONE. This Co. Does not even deserve a star, that is how bad they are. So I say again PLEASE BUYER BEWARE! DO NOT ORDER ANYTHING FROM THIS COMPANY THEY ARE A SCAM!

Thumbnail of user rev76
California
1 review
6 helpful votes
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October 20th, 2015

You can't call them and they say they answer emails quickly. They do not. They also would not answer my simple questions. Instead they said I should get the hint and go to a dealership. Rude or what?

Thumbnail of user mikeh268
Georgia
1 review
2 helpful votes
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September 13th, 2016

Ordered the part, took all info, Did not recieve part and after 3 weeks asked why.
Reply was they were out of stock and would refund. After 2 months still no refund.

Thumbnail of user reia2
South Carolina
4 reviews
3 helpful votes
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January 26th, 2018

Unbelievable, product has heavy rust, customer service reply was..."that is normal, center caps are functional." What a joke! Avoid this used parts seller.

Thumbnail of user hunterp7
Ohio
1 review
15 helpful votes
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February 28th, 2013

When I ordered from centercaps.com, I wasn't skeptical about the sight at all. The website appears to be reputable, and they appear to have almost any cap for any brand. I ordered from them without looking at a single review, which I thought I would regret after I read what people had to say about them. After I read the reviews, I found myself nervous and uneasy because of the slander I was seeing, so I emailed them for a tracking number to ensure that my object was indeed in the process of sending. While they failed to provide me with a tracking number and only sent me a reply saying that my item was in fact on its way, the process ran considerably smooth. All I purchased was a centercap for my Volkswagen, and while I'm sure the size of your order definitely influenced your experience, mine was positive over all. The item I received was gently used, just like the description said, and had a few small scratches, which I didn't mind. They were only one day late on shipping (they claim it takes three days, it took four for me). Not a terrible experience at all. Leave it up to the people of the Internet to scare the $#*! out of you.

Thumbnail of user kelseyk13
Arizona
1 review
11 helpful votes
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July 4th, 2019

Ordeded a center cap for my 7 series BMW, part was shipped out and arrived in only a few days, however it was the wrong part (was plastic and supposed to be chrome) AND it was damaged. When I contacted them and politely asked how I could return it, their response was, "Look at the listing nowwhere does it state CHROME. Clearly stated at Painted Finish. We do not pay for return postage and 20% restocking fee. Again, read the listing." I replied and said I wouldn't pay the restocking fee because it isn't listed on the return policy on their website or on the listing, but I would happily pay the postage, and regardless of it being the right or wrong part, the part they did send was damaged, had scratches all over it and was beat up, so even if it had been the correct part, I would still want to return it. Their response was "we will respond directly to your credit card company. Thanks." I don't know what they mean because why would MY credit card company help them, I already paid for the product and they are refusing to return it. I gave them a 1-star review on Facebook that just said "terrible customer service" and then they emailed me again, asked me if it was me who left the review, and accused me of threatening their family. Last time I checked a bad review is not a threat. Don't buy from this company unless you like dealing with whiney babies.

Thumbnail of user martins186
Illinois
1 review
2 helpful votes
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November 24th, 2017

No body answer about return policy. I keep writing tuis people about cancel or return my order and no body no body get's in touch with me about this matter

Thumbnail of user johnb949
Illinois
1 review
1 helpful vote
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August 31st, 2017

Whorst company ever be ware odered one center cap from these guys when I
Received the cap it didn't look at all like the one I ordered not the same size or shape
These are criminals of the whorst kind Do not use them Please.

Thumbnail of user kennethf464
Texas
1 review
0 helpful votes
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March 3rd, 2022

Fast shipping and the center caps was in good shape. They sold them to me for a good price. Will be using this site again.

Thumbnail of user jamieb275
Georgia
1 review
0 helpful votes
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June 10th, 2019

I ordered center caps and it's been over a month! I'll take a L if it saves someone else from doing the same thing!

Thumbnail of user hazelr17
Canada
1 review
0 helpful votes
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February 26th, 2018

Yes I m looking for center caps my old ones does not have a # on them but my size is 2/7/8 wide & 1/1/2 inch where it

Thumbnail of user ck11
Missouri
1 review
4 helpful votes
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July 25th, 2011

SENT ME A USED, & SCRATCHED CENTER CAP FOR MY LINCOLN WHEN I CLEARLY PURCHASED A "NEW" ONE. Item was listed as "NEW" under the item details!
DON'T BUY FROM THEM!

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