CenturyLinkReviews 142

Home phone service out for 32 days due to daily heavy rains, last summer. 12 tech no-shows/reschedules while I shut down my business to stay home, 2 or 3 days per week. Then, they billed for those 32 days. When I self-adjusted that month's billing, got monthly late chgs on that. Now, a disconnect notice if I don't pay late chgs on non-service from months ago, even though I continued to pay subsequent bills. Incompetent customer service reps who don't understand my transaction records & lie about what they see. Supervisors who do not call back after saying that they will. Rep who hangs up on me when they say they are going to check on something, then do not call back after "accidental disconnect". Refusal to let me talk to upper mgmt about issue. This issue has been going on for 7 months. Internet is wonky and has gone out, several times. I tolerated my CTL business landline going out with heavy rain or snow, regularly, for years before I finally stopped that service & transferred business number to my cell with T-Mobile. I've been a customer for almost 50 yrs. I'm getting rid of my home landline/internet with them, now. CTL has rapidly gone down hill over the last 8 yrs. I hate to leave as they have been my only service since Northwestern Bell days, but I'm done.

You know what imma just do what i said and look for another company its not worth me stressing over the late fee and having a seizure cause a billion dollar company wants my $18. Cause i made a type o on my payment that i have corrected soon as i notice

I had internet service with Centurylink for almost 20-years. I paid for 7MB, but hardly ever received more than 3mb-5mb, and half the time it was <1Mb. Yeah, super slow.

When Starlink came to my area in 2023 I took the opportunity to get rid of Centurylink for this 20-years of bad service. I cancelled my account end of April per Centurylink online instructions, and they still screwed it up and continued to bill me after my cancellation.

If you have ANY option other than Centurylink for internet service go to that first or you'll be sorry. Centurylink is a terrible company and I predict will be bankrupt soon.

Very bad customer service, very rude, very racist. If they notest english is not your first language you are finished

Been out of their service for over a month and they are always saying next week and solving the problem. They were sending their sales people to the houses while installing their service and now that we are dont have internet for over a month despite paying for the service they are not doing anything about it and rescheduling there visit week after week.

Requested phone only service installation. So far they missed the first three installation dates, then tried to charge me for internet service, which I don't need. (Already have fiber optic)
Got them to remove the internet charges, then they failed once again to show up to install phone service, after taking another day off.
Done with them.
Going with a VOIP service instead.
Clearly the most incompetent people I've ever dealt with.

DO NOT USE THIS COMPANY. DO NOT USE THIS COMPANY. DO NOT USE THIS COMPANY. THE INTERNET UNEXPECTEDLY WENT OUT FOR MULTIPLE DAYS DUE TO A "SERVICE OUTAGE." NO WARNING, NO HEADS UP AND THEY WERE UNABLE TO GET THE INTERNET BACK UP QUICKLY. THIS IS INEXCUSABLE FOR PAYING CUSTOMERS AND THEY ARE VERY UNRELIABLE. I REPEAT, DO NOT USE THIS COMPANY!

Lousy...service lousy customer support.no internet for a week they added things to my bill which now they state cannot be removed.Sneaky

They lie and say the order is complete then someone else says it wasn't submitted. Techs don't show up because order is never actually submitted. Passed from person to person and they all say something to placate you. TERRIBLE. Be like A Flock of Seagulls and RUN SO FAR AWAY. Never got to try their service because they were too inept to even hook it up. Passed between 17 chat people with names like Samir. CRAP

Poor customer care, their service/repair is comical. Suddenly home phone and internet stops working, can't get a live person on the phone, in chat I set up a service call, 5 days later on the scheduled service appointment the technician does not show up at all, still can't talk to live person, so in chat again they can give me no answers and no promises but they tell me the only thing I can do is reschedule which is now 9 days later. 9 days later still nothing! So two weeks without home phone or Internet maybe fun for some but I have a 24 y/o son at home on permanent disability that now cannot contact me when I am at work if something goes wrong or is needed. There is no cell service around my home so we depend solely on CenturyLink Monopoly landline that they seem to care not to provide. I told them about my son's needs but that issued no urgency at all. I should have a choice for telecommunication / internet provider in my area... The fact that I don't have a choice and the fact that CenturyLink KNOWS THAT is why they can act as cold and heartless as they do.

We lost our wifi Saturday afternoon & there is no tech or repair service available on the weekends! They are more than happy to increase you monthly service charge but they have no one on call for weekends! They sent out a message that they will work on it Monday. We have no TV or wifi for devices in the mean time. They are aware there is a problem, but won't address it. Our entire neighborhood is affected!

I would give these guys a negative review if it was possible, but the lowest I can offer is one star. The reason for this because I've been talking with them on a daily basis for the last four days and every day they promised me that a technician is coming out to fix my line for my Internet service that doesn't work and he'll be here sometime between eight and five and he never shows up. He doesn't call they don't update me. The guy just doesn't show up

Today when I was talking with century link (which always takes up to 90 minutes out of my day), they were telling me once again that the technician would be here tomorrow between eight and five, and at the same time that they closed the ticket out stating that the technician was there and that he fixed my line, but there is no one here, my line isn't fixed, these guys are just a bunch of liars I've never seen a group of people trying to go out of business so hard and they don't even know how to do that correctly

Due to life events, I have had to move a loved one twice this year. Each time I had to contact this company multiple times to make sure they actually did what they said they would. Multiple times when I was calling to follow up on their mistakes I was disconnected because something wasn't working on their end. In the end two week wait for phone service the first move then a THREE MONTH wait the second time. Do any other option you can then this company.

I WAS ON THE PHONE 60 MINUTES LAST WEEK, HUNG UP, THIS WEEK 40 MINUTES TO TALK TO SOMEONE IN BILLING. THE AUTOMATED SYSTEM HAD ME PUT THE ZIP CODE 5 TIMES FOR MY BUSSINESS.THEY CHANGED THE ACCOUNT NUMBER LAST MONTH BUT I HAD ALREADY PAID, SO I GOT A LATE NOTICE SO I PAID AGAIN SO NOT TO LOSE SERVICE I NEED FOR BUSSINESS. I WANTED TO CLAIRFI THAT THEY WOULD PUT ONE PAYMENT FOR NEXT MONTH, FINALLY GOT ER DONE, THE AUTOMATED SYSTEM GUY JUST RUNS HIS MOUTH ABOUT THE ONE HUNDRED OPTIONS A CUSTOMER HAS,, I HAVE NOT BEEN SO UPSTE WITH A COMPANY TO GET SOMETHNIG SO SIMPLE. GOOD LUCK TO THE REST OF YOU ALL.

I have spent over 5 total hours on the phone trying to fix my service. They finally determined it was my router and told me to pay $200 for a new one (which I reluctantly did). I asked for it to be sent overnight due to working from home, as do many people today. I was told by one agent it could be sent overnight and another informed me it could not. I asked for a manager 3 times and then was told it could only be sent overnight if I were leasing it. Either way I am a paying customer who purchased the equipment up front. This was discrimination and then when I told it would be sent and received within 3-5 days, I received an email with the estimated arrival and a bad tracking number. The unit arrived 2 days after the scheduled date. They also increased my monthly price when I was supposed to be locked in for life. The price increase was $10/month but when I got my bill, it shows as $20/month. They are horrible at bouncing you from person to person and overall service and standards of practice are HORRIBLE. I filed a complaint with corporate asking for a call back and was sent an email to tell me they only do email and they didn't even read or address my main concerns, only 1 small item in the email. HORRIBLE! - If you want bad service, choose them...otherwise run and pick a different provider.

One star is one too many. We moved to Colorado from California in April 2020, and promptly researched available internet service. We saw that CenturyLink was advertising 900+ mbs fiber optic service at $65 per month for life. That deal sounded too good to be true, so we called to confirm, and was told that was really was the deal. We'd never heard of CenturyLink before, but decided to go with them, and had the equipment installed. Everything was fine for 3 years, at $65 per month, until they raised our monthly fee to $75 in May. I called in about the price increase and advised the representative that our price was fixed for life. She very rudely told me that I was wrong, that CenturyLink never offered a price for life, and that it was just for a promotional period. I told her she was correct, and that the promotional period was for my life. I had looked for any paperwork confirming the original offer, but I could only find my notes, which were consistent with my recollection. I asked the representative for our original agreement, and she said they don't keep those. I know I"m not delusional because my wife recalls the same thing, and in perusing the CenturyLink reviews, I see that we're not the only customers with the same experience. In addition to their breach of contract, the CenturyLink representative is possibly the rudest customer disservice person I've ever encounterd.

I am supposed to get 940+ mbps but I am getting 90 mbps. They sent technician out twice. They say their customer service is open 24/7. That's only if you want to pay your bill. They are up to their same games. As they did when they were Quest!

In the beginning of June I was having issues with my internet services. Most of the time my modem wouldn't connect. After contacting support, they told me they couldn't get a tech out for 20 days. After several days I finally got it fixed myself. Now they are trying to charge me 3 different late fees totaling $35
Worst internet service and customer service ever!
After dealing with all the online and over the phone I FINALLY got a competent representative who actually looked into the issues and fixed them, including removing my late charges.

Received replacement modem 5/24/23, it worked 14 days. 6/7 I called and was told another modem was being overnighted. 6/9 I called and was told no modem had been ordered. Rep said she placed a new order and was overnighting it to me, however was not here by 6/14.6/14/23 called again and the rep told me it was UPS's fault and told me "it is hard to understand". I was so frustrated by this time I told the rep to cancel my order and my account. On 6/16/23 UPS pulled up to deliver a modem, I refused the package. I called to make sure my account was closed, to report UPS will be returning the modem and to talk to a supervisor. After waiting a rep got on the phone and gave me a # to call Monday morning at 8 am. I asked if that time was Pacific/Mountain/Central or Eastern time and she told me to just call at 8 am on Monday. I asked where she was located and hew answer was "the Phillipines". I was a customer for 15+ years, but will NEVER do business with Century Link again! I did walk into Verizon yesterday, they programmed a new modem for me and I took it home, plugged it in, it works, and it is $35/month….thanks VERIZON!