CenturyLink

I had internet service with Centurylink for almost 20-years. I paid for 7MB, but hardly ever received more than 3mb-5mb, and half the time it was <1Mb. Yeah, super slow.

When Starlink came to my area in 2023 I took the opportunity to get rid of Centurylink for this 20-years of bad service. I cancelled my account end of April per Centurylink online instructions, and they still screwed it up and continued to bill me after my cancellation.

If you have ANY option other than Centurylink for internet service go to that first or you'll be sorry. Centurylink is a terrible company and I predict will be bankrupt soon.

Requested phone only service installation. So far they missed the first three installation dates, then tried to charge me for internet service, which I don't need. (Already have fiber optic)
Got them to remove the internet charges, then they failed once again to show up to install phone service, after taking another day off.
Done with them.
Going with a VOIP service instead.
Clearly the most incompetent people I've ever dealt with.

I've been a customer for 3 years paying premium price for bottom of barrel service and speed. Well when my internet went out and they showing no problem on their end. I was told it would 8 days before a tech could come out. Apparently the internet speed isn't the only slow thing about this company. If you have other internet or phone options, beware Century Link will burn you. Go with another Company.

I have a phone outage for three days now. A tech was supposed to show three days ago and didn't. Today I spent 2 hours on the phone trying to get someone to respond but I just keep getting transferred back and forth. Centurylink does not care that I'm losing business. Instead of wasting my time how about you actually show up to look at the problem or just admit that you are incompetent.

I have been both a seller and a buyer on this site. Absolutely horrid customer service in every way possible. I once received an item that was so horribly damaged (not disclosed by the seller, right down to split seams) and Poshmark sided with the seller. I requested a return and was denied. I disagreed with their decision and was denied again despite sending photos of the condition of the item. When I had my charge card company cancel the charge Poshmark actually threatened me by stating if I ever did that again my account would be affected, so I promptly removed my 60+ listings and I am happily selling elsewhere.

Cannot give you the speed they promise. Shame on DirectTv for referring them. Ran speed test and was insane as to what the speed showed. Barely could use my tv much less more than one phone. Killeen, Tx in 2018. Worst service by far.

Internet down off for almost 2 full days each time note fixed by 8 pm next day same story next day then week end and wait till Monday by 8 pm attempt to call and all we got was phone message that gave me nothing could never get a person on the line to help bad customer service not even close to being a little ok just bad -bad-bad

Within the last year they've had an outage 50% of the time and it takes 2-3 days for it to be fixed. We live in a semi-rural area so we don't have a lot of choices. If you can at all help it, go with another internet/phone provider as I wouldn't recommend them!

I called to ask about switching to Spectrum and was disappointed. The CSR interrupted me [Bruce] even after I pointed out that he was doing so. Pressured me to set up service today or the "prices will go up." If this is their "sales" service, I can only imagine how bad their customer problem resolution would be. I am staying with CenturyLink - slower speed, better staff... it makes a difference.

Phone support was a joke. The support people who barely spoke English seemed to read from scripts instead of listen to the problem. Conversations were cut off suddenly without recalls. The problem with my internet was never resolved but support people guaranteed that it would resume in two hours or 24 hours and they hung up. One week later I'm without internet and will now be charge for someone to come to my location to troubleshoot. I am older but highly educated and can recognize when I'm being lied to. I'll contact the Area office on Aging and see if this qualifies for elder abuse.

I decided to make a change to CenturyLink and the day came for them to install my service. First off I was given a time frame of 8-12 of when I should expect the tech. Then I get a text saying hes late. Now it's 12 - 5. Not a big deal. Well its 4:20 and I still havent heard from anyone! When I try to call, I sat on hold for ever, about 45 minutes and got nothing. If Im having this hard of a time trying to become a customer I cannot even imagine what they do to their current customers. Absolute bull$#*!! Stay away from this cheap $#*! company!

Overcharged me for 3 months, kept failing to execute the agreed price. Expect to spend hours and hours sorting out a mess that they caused. Use the chat function so you have a record of what they promised to do and then figure out they are truly awful. I'm a customer but only until I can find someone else. Anyoine else. One star is being way too generous

On Aug. 14 my CenturyLink cable snapped under heavy vines. No internet. Soonest repair? Sept. 2.
That's 25 days without internet, and I work from home.
And of course each call takes an hour to reach a human being.
I ordered t-mobile's internet on Aug. 16. It arrived Aug. 18 and works fine. I'm thankfully quitting CenturyLink. Not sure how an internet provider can stay in business when they can't repair a line for nearly a month.

I have several contacts with customer service. It is clear that they are not knowledgeable about their systems or are unwilling to help. When you ask to speak to their supervisor, the request is denied. I will bring my business elsewhere.

Awful service. I've been trying to open an account and after a long scheduling/canceling appointments and so many hours in the phone waiting for their technical issues and delays... I'm still without internet. None of the customer service's phone number Centurylink has work effectively. This is a disaster and no one call me back or anything. Zero professionalism and care for anyone. My phone is *******245 just in case this may be the only way someone take me seriously and call me back. Thank you

I have used century link for about 7 years and recently my internet went out. I have been without internet for 16 days. I've been told I would have a tech and had to take off an entire 2 days of work to have nobody show up and no explanation. Been hung up on, and told someone would call me back 5 times. I've given them every opportunity to make things right, but to no avail. It doesn't matter how loyal you've been. There customer service sucks! Everything is scripted so you really don't get an honest response anyway. Go anywhere else for service but century link!#

Im about to shove this service up your you know what. I had a question about my bill, was on hold for a half hour finally got someone which put me on hold another 10 minutes and when they finally came back, they disconnected. I am calling back again and now have been waiting for 15 minutes so far and still no answer. Your people had my account, why didn't they call me back? My name is Terry Mendoza *******556 very frustrated!

Terrible customer service. Slow internet and very inconsistent. Thumbs down for them. No starts if possible they monopolized the areas you have no choice, but to use them probably why they do not care about the customers.

I have called on 3 separate days to report my elderly mother's phone is not working. Each time thinking a repair ticket was filed, the second time I was even given a repair ticket # ******* and assured it would be repaired within 24 hours. When I call back to check, there is no repair ticket on file and my Mom's phone is still out of order and has been for almost a week. This company is crap! July 12,2022

I would give these guys a negative review if it was possible, but the lowest I can offer is one star. The reason for this because I've been talking with them on a daily basis for the last four days and every day they promised me that a technician is coming out to fix my line for my Internet service that doesn't work and he'll be here sometime between eight and five and he never shows up. He doesn't call they don't update me. The guy just doesn't show up

Today when I was talking with century link (which always takes up to 90 minutes out of my day), they were telling me once again that the technician would be here tomorrow between eight and five, and at the same time that they closed the ticket out stating that the technician was there and that he fixed my line, but there is no one here, my line isn't fixed, these guys are just a bunch of liars I've never seen a group of people trying to go out of business so hard and they don't even know how to do that correctly

Sent me a modem that has become defective. They claim there's nothing wrong with the line even though the internet barely works, constantly hanging and spinning. Customer service says they will charge me $99 and more to have someone come in to the house and then tell me I need to buy a new modem. Unbelievably ridiculous. Worse after they convinced us to change to fiber optic.

Had a Century Link salesperson come to my home to review the present status of my home services. When she told me the price would be the same if not less than Direct TV, I gave her the go ahead.
I pressed her for the status of my account with Direct TV which she informed me that the contract was finished and there would be no early termination fee. Well guess what, she was wrong and it cost me $120. So I guess the moral of this story is not to trust all the info they give you and be sure to check for yourself first. Truly disappointed after being a Century Link customer for 30 years. Guess there just as money hungry as all the rest of the cable networks.

I really like having centurylink for internet service. If ever a problem, with anything, I just call or chat and there is always a nice person to talk to. Thank You today April for helping me! You were so patient and understanding. We need more people like you, someone that actually will listen and do their best for you. I've had centurylink for years and years, and I wouldn't change a thing...