CenturyLink

CenturyLink has the worst customer service of any company that I've ever dealt with. The customer service reps are poorly trained and speak very little to no English and have trouble understanding questions. For a telecom company I'm astonished about how bad their customer service is, they're useless. I'm trying to get a new line run to my new house for home phone landline service and I've been on the phone with them 3 times and transferred to countless reps and none of them could understand and solve my issue. Then I found the link on their website to contact upper management and I contacted them and all they said was that they'd escalate the case to the supervisor and I never got a response back, then I contacted them again 2 more times inquiring about a follow up and I never got a response back. I implore you not to do any business with CenturyLink, their customer service is absurd.

I have been on the phone or texting with their support folks many times since they installed those changes (this past Sunday Eve). Their internet speed test NO LONGER works and my email is screwed up now (mostly not functioning)! They seem to be at a loss as to what to do now because it has been a mess now for 3 days solid. I would highly recommend you find a different ISP. Its a shame because everything was working fine until they installed those recent changes!

Signed up for Centurylink with free installation and free modem. They charged us anyway and said we had to return modem and they would give us another one free, it is huge and cannot be installed in our electrical storage. They then told us to return it and we'd have to pay monthly for the other one. Terrible customer service. Was on phone with them for hours and was disconnected

I have had Century link at my residence for 40+ years. Service is OK, repairs can be problematic. I give them credit for having some dedicated employes and technicians If they offer a price reduction, Get it in writing. Their reduction always costs more $. Setting fiber optic at home there was to be a $99 install charge, even though their advertisement stated Free Install. They droped the fee. Upon attempting to set up Fiber optic at my business where service had been for 30 years I was without internet for 3 months. I have a new carrier at my business for about $100 + less. In dealing with them Get it in writing! I do not like to complain.

When the Century Link contractor buried the Century Link cable he cut a electric line that went to a yard light and sump pump. I didn't notice until several weeks later. I called Century Link and was hung up on 4 times. Each time I had to go through the same system to reach someone who was connecting me with risk management. Then the line disconnected. I made sure they had my call back number. They called me back one of the 4 times but I was then disconnected again. Each time I was on the phone with them over 25 minutes. It has now been over an hour since the last hang up and no call back.

It took over 4.5 hours of sweat to discover a tech needed to come out a week later to setup my internet. I was told it would take minutes to set up my new internet service, and if I needed help I could call or talk online. I got outright bad info from the tech on the phone and when the online person couldn't figure it out, they just left the convo. Frustrating, maddening, not helpful, —you too could have that if you chose to go anywhere near Centurylink. Good luck. I have had none with them. That's 4.5 hours I will never get back.

I have been getting harassing calls and want to change from my current number to a new number. Have been transferred back and forth from CLink to another department and no one at either place can handle this. Nor can I find an online link so I can do it myself.

I was a customer of yours for 21 years at 3 different homes since 2000. I moved to Kuna. CenturyLink said Quantum served my address. Quantum said CenturyLink served my address. After finger pointing for a month, Quantum said they served my home. The installer was here for 5 hours, and then told me to contact CenturyLink. To this day, CenturyLink says to go to Quantum. Insane. After many calls to both companies, CenturyLink supervisors don't return my calls. Everyone knows your customer service is bad. There are at least other 3 competitors in my area, and now one of them has my money.

What a joke! The technician was to show between 8am-5pm. They never showed. When I contacted the service I was told to please wait another hour that the technician left them no notes so they should be there soon. Still nothing. I was irate after taking a day off for this. After talking to six different people they offered to reschedule my service! The audacity! After finally screaming at them I think I'm getting the activation fee reimbursed and their awful service canceled. I'm not sure how they run a business when they don't have any inkling as to how to handle customer service.

CenturyLink service is at best "average". I hate to see the Century Link truck at the corner of the road in my rural neighborhood. That usually means that service is going to be horrible very shortly. I recently contacted Century Link virtual assistant to cancel my service. The person I "drew" was not from the United States and did not have a handle on English language. That was frustrating. The rep kept asking the same question over and over with the same syntax and spelling problems. I hope that I am doing the right thing when I return my equipment. Last time, I received a $400 bill, and they claimed that they never received it. I will be looking for another provider (not Century Link) when I arrive to my new home.

Worst customer service in the world. If you have a problem you are SCREWED! Got my new modem yesterday and wouldn't connect. After being transferred multiple times and over 5 hours on the phone they finally listened to my request to send a tech to my home. I told the scheduling agent I had an appointment in the morning but would be available in the afternoon. He said he would make me the last appointment of the day. So in the morning I get a text stating they would be here by noon. WTF?!?!? I can't reply to them as I was on the interstate. Complete incompetence on every level!

I called customer service because I was overcharged by $90.00; my monthly charge is $45.00. I was told that Direct TV billed through Century Link was the one that overcharged me. I called Direct TV and was told that Direct TV did not overcharged me (I talked to the President's assistant).
I filed a complaint with Better Business Bureau against Century Link. They never responded.
I went on their website and use the virtual assistant. When asked the reason of my call, I started to type the detail I am writing here, the chatting closed claiming I did not respond quick enough.

So in depth with complaints not enough room in this review. Horrible & incorrect billing service since August 2013, received bills in mail with 3 erroneous acct numbers assigned to me, each bill had an incorrect address, each bill was incorrect, spoke to over 12 customer service reps and none could correct and am still in December 2013 seeing incorrect bills, incorrect addresses and on and on, ready to go to FCC and probably will. Do not expect any customer service from this organization

Had to select a rating of at least 1, or I would have selected 0. Have experienced the absolute worst customer service ever. They've just scheduled a phone repair technician for the 3rd time, first 2 were no shows after waiting for them all day. 3 times trying to chat with a representative to report the issue, the first I was transferred 4 times and lasted over 45 minutes. The 2nd attempt was headed the same way so I quit and called. Could not get a representative on the phone, even though the robo voice said I was being transferred, had to answer a few more questions and was told Good-bye and hung up on. 3rd attempt at chatting resulted in a 3rd appointment for tomorrow, the representative could see no reason noted in the ticket as to why the technician did not show up or why the service was cancelled. Supposedly they rescheduled for tomorrow, but I see no confirmation that happened.

The worst company I've ever dealt with. The extort you and tell you lies about the deals that you are actually never going to receive. Customer service is as big of a joke as the internet speeds that they provide.

NEVER EVER do business with these clowns.

I am supposed to get 940+ mbps but I am getting 90 mbps. They sent technician out twice. They say their customer service is open 24/7. That's only if you want to pay your bill. They are up to their same games. As they did when they were Quest!

I asked centurylink to move my landline phone to another location, but do NOT turn off the internet at the current location. They did move the landline, but turned off the internet. They said it would take 6 days to correct their mistake. I asked for a NEW landline number at the current address. I was told centurylink did not know how to do that. My 92 year old Mom moved to a extended care facility 3 blocks away and she wanted to keep her old phone number. I cancelled centurylink and went with a Xfinity.

I purchased a bundle package of phone, internet and tv from centurylink I was quot5ed 129.39 a month for this package. When my first full months bill arrived it was 168.00. I called to try to correct this problem but all I got from centurylink was that I misunderstood. There was no misunderstanding because I wrote everything down. I asked to cancel the transaction but they informed me that it would cost me 440.00 to cancel.

I wasn't provided with the service, all emails that I sent were reported as scam, and there was no way to contact their customer support. I wouldn't recommend going through them for a service, and hope that this review reaches others looking for these services as a warning.

Hi Associate,
I closed my acoustic # *******
before Jan. 20th 2023
And I switched to Cox
You send me a bill Feb. 10 for $41.09
I contacted you on chat 3 times saying please close my account, the same way

No respond from you at all
Now
I got a bill for $100.18. On Mar. 10
And it is going
You are fired,
Please close my account.
Ivan Manoogian

On May 21,2023 we lost internet. As of today May 28th we are still waiting. Every day we get a message stating that by 6pm the next day the problem should be fixed. One of the days the message read by 11am. That day has long passed. Now received notice not until May 30th - heaven forbid one would work a Sunday or Memorial Day to satisfy this customer? Oh well come Tuesday I will call the corporate number and also T-Mobile the get one of their flat rate internet modems for a flat rate of $50 a month and couple it with my service and upgraded I-phone. So long CenturyLink.

It took me months to get out of CenturyLink clutches. I reported them to all known regulatory agencies. Washington Attorney General finally resolved but CenturyLink continued billing me for hondreds of dollard for zero service. CenturyLink president finally closed out collections.

They lie and say the order is complete then someone else says it wasn't submitted. Techs don't show up because order is never actually submitted. Passed from person to person and they all say something to placate you. TERRIBLE. Be like A Flock of Seagulls and RUN SO FAR AWAY. Never got to try their service because they were too inept to even hook it up. Passed between 17 chat people with names like Samir. CRAP