CenturyLink

DO NOT USE THIS COMPANY. DO NOT USE THIS COMPANY. DO NOT USE THIS COMPANY. THE INTERNET UNEXPECTEDLY WENT OUT FOR MULTIPLE DAYS DUE TO A "SERVICE OUTAGE." NO WARNING, NO HEADS UP AND THEY WERE UNABLE TO GET THE INTERNET BACK UP QUICKLY. THIS IS INEXCUSABLE FOR PAYING CUSTOMERS AND THEY ARE VERY UNRELIABLE. I REPEAT, DO NOT USE THIS COMPANY!

One star is one too many. We moved to Colorado from California in April 2020, and promptly researched available internet service. We saw that CenturyLink was advertising 900+ mbs fiber optic service at $65 per month for life. That deal sounded too good to be true, so we called to confirm, and was told that was really was the deal. We'd never heard of CenturyLink before, but decided to go with them, and had the equipment installed. Everything was fine for 3 years, at $65 per month, until they raised our monthly fee to $75 in May. I called in about the price increase and advised the representative that our price was fixed for life. She very rudely told me that I was wrong, that CenturyLink never offered a price for life, and that it was just for a promotional period. I told her she was correct, and that the promotional period was for my life. I had looked for any paperwork confirming the original offer, but I could only find my notes, which were consistent with my recollection. I asked the representative for our original agreement, and she said they don't keep those. I know I"m not delusional because my wife recalls the same thing, and in perusing the CenturyLink reviews, I see that we're not the only customers with the same experience. In addition to their breach of contract, the CenturyLink representative is possibly the rudest customer disservice person I've ever encounterd.

Internet service never worked... Kept slipping installation date. Now cancelling is an issue. They keep charging my credit card. Second month l am disputing.

I have had to deal with this dumpster fire of a company as its all that is available to me currently. I am located in northwest florida and the only thing offered is 10mbs which is slower than the hotspot my cell phone is able to provide. Constant outages, loss of signal, and interrupted service. My service went out completely beginning of january 2022. They sent a tech out and checked everything and assured me things were good. Well they were not good. After 4 days of phone calls being on hold and having to repeat myself numerous times I get a tech to come back out who cant find anything wrong. Call back again and i spend another 2 hours doing troubleshooting and being told the router is the problem. CL sends another tech the following day and they say its cause they shut my service off! So what was the point of performing troubleshooting steps?! I call and try to cancel and they offer 20 mbs as opposed to the 10. I agree and they say on 19 january someone would come set it up. Well the day came and no one showed up because they were held up at a job and had to reschedule for 22 jan 2022. LOW AND BEHOLD OT EXHAUSTED and no one would show up. While chatting online with them and being transferrer to someone else 5 times and to the same person twice who are all equally worthless nothing has been done. In my opinion do not use this company. After reading CL has been subject to numerous lawsuits and fraud charges. Do yourself a favor and use a cell phone provider if at all possible.

I requested service to be hooked up in October. A tech came out to my house and informed me that there was no fiber coming to my house and they would need to send a contractor out to dig a line. The contractor came and informed me that he would need to have his supervisor come out and assess the situation because they had to pull a line from the end of the street. No one ever came back.

When I reached out to support they informed me that the service was completed and hooked up. I was extremely confused because no tech ever came back to set anything up. I then requested a tech to come back and confirm the service was indeed hooked up and they refused to send anyone to confirm. I then requested to have the service cancelled since it was never completed.

The following week I received a bill for the service. I called customer service and explained the situation and they informed me that the service was cancelled and no payment was due.

I received a bill yet again stating I owe $92.36, so I called customer service and was transferred 3 times before I finally got to the right person. She then informed me that because I cancelled after the billing cycle I still owed the amount due. Again, I have NEVER had service hooked up! I then requested to speak to a manager several times. She said "ok, but they're going to tell you the same thing." Then put me on hold for 20 minutes. She came back on without letting me speak to a manager and told me the case would be reviewed in 48 hours. It is now December 31st 2019 and this still has not been resolved. This company is a joke!

This internet is one of the worst internet services I have the displeasure to use. And it's so bad that it makes my mother and I want to switch to Shentel.

If youre a gamer, create videos, or even simply download large files than anything but centurylink is better. This company is a meme. Million dollar company to be this dog$#*! LOL.

Stop putting people in for the US Customer Service position when they can barely speak English as it is. It's so hard trying to get your service back up and running when the person helping you can't even understand you and you can't understand them. All of the staff also need to be trained in knowing how to actually help the customer instead of seemingly reading off of an FAQ page, repeating the same sentences over and over then directing you to another department when they "don't think their department is qualified for this issue." Nobody should have to sit on the line being switched back and forth for TWO HOURS (yes, we were being switched around for two hours to each and every department about an issue that could easily be resolved with a tech being sent over) and still not get their problem fixed. Our internet and landline have been down for over a week now, and we've called customer support just about everyday restating the same issue just to get the same robotic responses. Sorriest company I've ever been in contact with.

Bad service NO SUPORT CALLING THEM IS A WEEK LONG JOB TO THEM IT IS ALWAYS YOUR MODOM AND FOR 200.00 THEY WILL GET YOU A NEW ONE THEN THEY HOPE THE PROBLEM ON THERE END IS FIXED THE ONLY THING THEY GET RIGHT IS THE BILL

I set up an appointment to install internet service. The tec never showed up. I called them and was told that he did show up and set everything up, gave me a modem and everything was done. Well I live on 30 acres and my driveway is 200 feet long with an alarm on it. I also have 2 guardian dogs that will bark at any sound. They NEVER showed up. When I called and told them this, I was called a lier more than once. They even ran a test on the modem that they said was left here. They never gave me an answer about where this modem was. For 2 days I was on the phone with them (them telling me the install was compleat) fighting over this. They set me up another appointment wich I cancelled. When I called to cancel that appointment, I was on the phone for another hour arguing with another person. I finally told them what they can do with there service and hung up. Well a month later I got a bill for $141 for services I never got. Same thing, arguing on the phone. So I hung up and ripped up the bill. They sent another bill and I ripped it up.! 0 months later they sent me to collections. Another 30 minutes wasted on the phone with them to explain what happened. It was finally dropped.

I will never encourage anyone to use Century Link internet. They say they give you a good deals, and service and promise you the world but if you have a Mac or a chrome book to set up your acct you are out of luck. They are only window based only and if you don't set up your acct online you do not get the special deals they offer. I had 2 acct's with this company and was overcharged continually. And when I called to let them know I couldn't set up my acct they told me to get another computer. Ah no! Fix your program. Then at one of my locations I had speed that was so slow (1.5 Megs) it wouldn't even connect with my iPhone. They charged me $65.00 a month for this service and because I couldn't sign up online and get the special of $14.95 per month I was out of luck again. And don't get me started on their customer service. It is the worse. Last night I was on hold for an hour trying to get someone to get a message that says they were closed and to "CHAT ON LINE TO RESOLVE MY ISSUE". Yea no wont do that either. I can go on about this but I don't have enough characters to keep going. In closing if you have choices in your area for internet use them. You'll be happy you did. Again do not use century link

Lousy...service lousy customer support.no internet for a week they added things to my bill which now they state cannot be removed.Sneaky

I WAS ON THE PHONE 60 MINUTES LAST WEEK, HUNG UP, THIS WEEK 40 MINUTES TO TALK TO SOMEONE IN BILLING. THE AUTOMATED SYSTEM HAD ME PUT THE ZIP CODE 5 TIMES FOR MY BUSSINESS.THEY CHANGED THE ACCOUNT NUMBER LAST MONTH BUT I HAD ALREADY PAID, SO I GOT A LATE NOTICE SO I PAID AGAIN SO NOT TO LOSE SERVICE I NEED FOR BUSSINESS. I WANTED TO CLAIRFI THAT THEY WOULD PUT ONE PAYMENT FOR NEXT MONTH, FINALLY GOT ER DONE, THE AUTOMATED SYSTEM GUY JUST RUNS HIS MOUTH ABOUT THE ONE HUNDRED OPTIONS A CUSTOMER HAS,, I HAVE NOT BEEN SO UPSTE WITH A COMPANY TO GET SOMETHNIG SO SIMPLE. GOOD LUCK TO THE REST OF YOU ALL.

Received replacement modem 5/24/23, it worked 14 days. 6/7 I called and was told another modem was being overnighted. 6/9 I called and was told no modem had been ordered. Rep said she placed a new order and was overnighting it to me, however was not here by 6/14.6/14/23 called again and the rep told me it was UPS's fault and told me "it is hard to understand". I was so frustrated by this time I told the rep to cancel my order and my account. On 6/16/23 UPS pulled up to deliver a modem, I refused the package. I called to make sure my account was closed, to report UPS will be returning the modem and to talk to a supervisor. After waiting a rep got on the phone and gave me a # to call Monday morning at 8 am. I asked if that time was Pacific/Mountain/Central or Eastern time and she told me to just call at 8 am on Monday. I asked where she was located and hew answer was "the Phillipines". I was a customer for 15+ years, but will NEVER do business with Century Link again! I did walk into Verizon yesterday, they programmed a new modem for me and I took it home, plugged it in, it works, and it is $35/month….thanks VERIZON!

Everyone gets scam calls. Using websites like Whitepages.com to check these numbers and the carrier reveals that many are associated with Level 3 Communications LLC. The question is why do the scammers choose Level 3 as their go to place for dead phone numbers to ply their trade. Sounds like this scummy company is a purveyor of illicit opportunity.
This company merged with CenturyLink in 2017. According to Bloomberg.com, CenturyLink has been accused of running a Wells Fargo type scam to solicit phone accounts by any means possible, fraudulent or otherwise. So, it's not just that rotten apples don't fall far from the tree, the bare root seedling that became the tree should not have been given a start in life.
Aside from the thousands of complaints lodged against the company on the BBB website, the Minnesota Attorney General has been investigating them for grossly overcharging customers for internet services, they have been fined millions for the same unsavory practices, and even the stodgy FTC hit them up with fines.
So, all of this paints a picture of a venomous octopus with tentacles reaching into your wallets.
Best Option: File complaints with the FCC to hound them that CenturyLink is not acceptable. This is the link: https :// consumercomplaints. Fcc. Gov/hc/en-us? Return_to=%2Fhc%2Frequests

STAY AWAY! IF YOU GET THEIR PHONE BUNDLE PACKAGE, YOUR PHONE WILL STOP WORKING PROPERLY. CUSTOMER SERVICE IS NONEXISTENT. CALLS TO SERVICE ARE WASTED TIME. DSL MODEM SYSTEM.

ZERO stars. Z E R O stars I am forced to leave one else I cannot leave a review. Fraudently billing, abusive customer service, and unethical business practices. I have contacted Centurylink 28 times since June 20th 2021. I have supposedly spoken with managers, the escalation team, their legal department, supervisors, consumer advocacy, and the president of the customer service department. NOT one issue has been resolved! There are 7 states that have sued Centurylink for unethical business practices, fraudulently billing.
Apparently, it takes the Attorney General in every state and a lawsuit to make Centurylink "Do the right thing, bill their customers correctly" Nothing in the Universe can or will make Centurylink provide acceptable competent knowledgable customer service.
ZERO ZERO ZERO stars. When you see their rating minus one star from their total rating since everyone is forced to leave at least one star, their rating is off so minus one star gives Centurylink a. 34 rating, not a 1.34-star rating.

We ordered century link wifi installation for our new apartment in late June. The first technician wasn't available until early July. I was told to wait for the installation from 8am-5pm in an internet-less apartment on a work day, (I work remotely) and the technician never arrived. After calling customer service, I learned that the installation was cancelled and rescheduled without notifying me, for two weeks later. Online, there was no paper trail that the service had been rescheduled. I spent over an hour trying to contact a human representative to confirm that this had occurred and attempt to reschedule for sooner. Once I managed to reach a human, I received no explination of why service windows are 8 hours long, why the cancellation had occurred, why I hadn't been notified about the cancellation or why the soonest installation time was so far in the future. For remote workers especially, internet is not optional and can not wait.

Ultimately, we switched to xfinity and were able to set up internet ourselves the same day. My only good experiance was during service cancellation, because we got a refund on the services we pre-paid for but never received.

There is no excuse for this level of negligence. At least airlines tell you when your flight is canceled or delayed.

Not just bad, criminally bad. If I could put negative points I would. When I moved, I made an appointment for them to come out and connect service. They made the appointment but never showed up. When I called to try to see what happened they put me on hold. I moved to a brand new apartment that never had service in it. When the bill arrived for services I never received I tried calling again - multiple times. I either got someone who pushed me off without solving the problem, or I was put on hold... for up to 2 hours. When I didn't pay (because I never had service), they just kept billing me. When I had been late on a payment prior to my move they just cut off my service but not here. I'm not sure how you cut off something that never existed but it makes more sense than billing every month for something that never existed. I tried writing everything down on a bill and sending it back... nothing. Tried calling again... back on hold. Finally they sent me to collections, which I obviously contested. Their response was "we only have 2 calls in our records and they indicate you had service"

No kidding you only have 2 calls. Every other time it was a never- ending hold loop. And saying I have service when I absolutely did not is ridiculous.

Now I have to try to get a letter from my landlord because guess what the next tenant had to do to get service? Install everything because there was never service in the apartment.

This is absolutely ridiculous.

Now they're calling themselves Brightspeed. Do NOT deal with anyone associated with these people, no matter what they might change their business name to. They are trying to charge me almost $1000 for zero service and hours of aggravation. They are an absolute nightmare.

HORRIBLE! Switched from Comcast to Directv and had no choice but to add Centurylink as my provider for internet. I was to receive my modem within three days so I could hook up myself. The modem never came. Three weeks later... and with me calling Centurylink (without internet) my neighbor comes over to say he has three modems at his backdoor addressed to me but delivered to him. (Our house numbers are clearly visible) Rather than finding out why I don't have my modem, Centurylink obviously kept sending multiple modems and for some reason they were being delivered to the wrong address. (my correct address is on file). And why they would be delivered to a back door rather than the front door is a mystery I cannot understand. I go to hook up and it will not work. I am told a technician will show up between 8-5 on Tuesday. No one comes. I speak with a "manager" in Phoenix and he promises a technician will arrive at 1pm on Wednesday. Never shows. I have now been without internet for a month (I guarantee I will receive a bill) and I have called to cancel. I would rather pay more with Comcast than deal with these idiots. This has cost me at least $500 because my financial advisor who deposits money into my account every month had been trying to contact me about needing to change some investments and until I could contact her she was unable to deposit money into my account which means all of my bills that I paid out will be returned.
They need to understand this horrible customer service can affect someone's life in a dramatic way... and what has happened to customer service? Doing what you promise? NEVER will I reccomend this company. And there is nothing they can do... the damage is irreparable. If a manager of a company is that incompetent its no wonder all the other employees are as well. Please DO NOT give them your business. This is my first review ever because I felt compelled to write it since this is the worst company I have ever dealt with my entire life!

I am not going to tell a long story but keep it short. Century Link advertises their $34.95/month internet, but once you sign for that, they WILL change it for your next bill to something else without your knowledge.
My first bill was $52, my second bill jumped to $63, my third bill a whopping $91... all I ordered was their $34.95 internet package.
I spent literally HOURS on chat fighting with them to explain WHY my bill jumped each month for the same $34.95 internet.
They are evasive and give you the run around, instead of explaining, they say "We can take $10 off a month for 12 months. Is that ok?" WHAT?!
When pressed, they finally admit, they signed me for $56/month instead of the $34.95 promised. That right there nulls and voids any contract, yet they still want a $200 termination fee.
I am sending everything to the BBB for review. Do NOT sign with them. If you have a location where there is another competitor GO WITH THEM!
I went back to Bright House/Spectrum after having excellent service for TEN years, but fell for the false advertising of Century Link.
I am now back with Bright House/Spectrum and relieved... but there will be a fight for those "termination fees" that I refuse to pay.
Please take this review to heart and don't make the same mistake. I am also Deaf and on fixed income, and they always tell me to "call their retention line"... no matter how many times I say in chat I am DEAF, they don't care..."get someone to call for you"... WHAT?! If I could afford it, I would sue them for violation of ADA as well as false advertising!
Oh this wound up being long anyway... oh well... Just stay away from them! If you like to know more, just ask, I will answer anything you would like to know about them.

If you've ever had Centurylink service, you already know how horrible it is, if you are thinking about getting Centurylink, do yourself a favor and avoid Centurylink like the plague.
Every single aspect of Centurylink is the worst it could possibly be; It's like everyone who works there hates their job and wants the company to fail miserably; but they don't want to be fired, so they do the absolute bare minimum; just enough to remain employed, while seething with contemptuous hatred for their employer.
Centurylink once opened an actual brick and mortar store in my town; with real employees, product displays, customer service counter, the works.
I credit myself for its quick demise.
I went into the store to see if they could do anything about my awful service connection. Not one of the employees smiled or said hello or even looked remotely happy about being there. The poor guy who ended up trying to help me he logged onto his computer and tried to use Centurylinks diagnostic services to check my connection. He tried multiple times, every attempt failed, he tried a few different "tricks of the trade" and nothing worked.
The icing on top was when his internet connection, the connection to the store, irreparably crashed.
I was in the Centurylink store, trying to resolve my internet connection problem, and the internet connection to the store completely crashed into ultimate failure.
I mean obliterated itself. The employee called someone to come and fix it, and they told him it would be several days!
The employee shrugged, said he couldn't help me, and then we ALL left. Everyone in the store, customers and employees, turned off the lights, left the store, and locked the door.
The store never reopened. Now the space is occupied by a hypnotherapist.

I sold Home-A early in June. The new homeowner was set to take possession last day of June. I called Century Link to arrange shutoff and return of boxes. Century Link asked if I was moving to another home. I told them yes, but there was a delay in move in date, not until last week of July/early Aug. They said that's ok. "Just take your old boxes to the new house. We will disconnect all service on last day of June, call us when you move in to new address and we will set up service and reconnect your old boxes there". So far so good right? Except they did not disconnect service at old house. When I got to new house and tried to set up service there, they could not because they still showed me as owner at old residence with account still set up. They promised to fix problem and said they would have to send new boxes to new address, which would arrive in 3 days, and service personnel would also arrive and set up new service. The boxes arrived. No service team arrived. I called support line, they now have TWO accounts set up for me, and cannot connect my new boxes because of that. And the service team missed my appointment but was rescheduled for a new date. They never showed for the second date either. I called support. They cannot find my account at my new address. Only my old address. And are billing my old address where I no longer live. Also billing now for TWO service addresses. I now have TWO accounts and NO service! Finally after over a dozen phone calls trying to fix this problem, I told them to forget the whole thing. They said I could drop my boxes "at any ups location". So I did. But UPS didn't know what to do with them! Had to find an address on Google to mail it to. The whole experience was really horrible, especially in the middle of moving. And so next, I called Metronet. They were actually polite, behaved as if they WANTED my business, confirmed installation date/time a few times, and had me up and running quickly and immediately. WOW! I was so impressed. No hassle!