CenturyLink

Worst customer service ever. It took me a really long time and several attempts to get the service canceled. They will not do this online (but they will hook you up online). It took me 4 calls to finally get it canceled. For each call I had to be transferred several times, and in 3 out of the 4 the final transfer had bad quality and dropped off. The final call I had to beg for them to not transfer me or drop the call to get it done. They finally did it, like they were doing a huge favor for me. I hope this get to someone in,. Centurylink

I've had several issues with Centurylink over the years. I have a modem that's still pretty new and it quit working. I was told a technician was coming today between 8-5 so of course I had to take the entire day off of work because they couldn't give me a more specific timeframe. Well, a technician never came. I contacted Centurylink 4 times today, the first two times someone assured me that a technician was still coming today, even though by my second call it was already 5:30pm. The third call I made I got hung up on and then SURPRISE! It was out of business hours to talk to a live person. So then I did the chat feature. He said the soonest a technician could come out is FOUR DAYS FROM NOW. How is that acceptable?! I will never recommend Centurylink to anyone. Ever.

My brother had Century Link and when he passed away I called them to cancel his account. They told me that I couldn't cancel his account but instead had to transfer it to my name which would make me responsible for the bill. I refused and told them what they were doing was illegal. Two years later I was still fighting with them. My lawyer also contacted them and they still tried to force me to take responsibility for the account. Finally, the account was closed for lack of payment and the estate was declared insolvent. They received 1/17th of what they claimed was owed.

I am not happy with our service from this company. We live out in a rural area, so there are very few options available for internet. Actually, this is the only option we have where we live. And it is terrible. It is overpriced for the crappy service we actually get. The highest plan you can get is 10gb, which is not much at all. It is supposed to be high speed, yet we still have to have a phone line to be able to use it. It frequently is out for no reason, and I have to reboot the box at least once a week, if not more. I feel like I am back to using the old AOL dialup crap, the amount of time I spend waiting for anything to download. Forget about watching tv shows or movies online, you'll be waiting forever for it to even load to the point you can watch it without it buffering multiple times. I really wish there was a better option for internet where I am.

Very bad customer service, very rude, very racist. If they notest english is not your first language you are finished

So our internet has been down for about 4 days they said they came the other day but they couldn't access it outside; issue is there were no footprints in the snow no one came to the door, my kitchen faces the front door and I spent most of the day in the kitchen waiting to see someone come but never did when I contacted support they said that someone came and they couldn't access it and the soonest they could come is Monday mind without me about a week without internet I informed them I have a child at home that needs the internet for school and was told "well we'll try to make that a priority." $#*!en try that's not a thing. If I could give them negative stars or zero I would

Due to life events, I have had to move a loved one twice this year. Each time I had to contact this company multiple times to make sure they actually did what they said they would. Multiple times when I was calling to follow up on their mistakes I was disconnected because something wasn't working on their end. In the end two week wait for phone service the first move then a THREE MONTH wait the second time. Do any other option you can then this company.

Today I received a letter from Century Link that my bank had turned down a payment I made to them over the internet on 5/ 13 /23, the letter was the kind of letter you would get from a collection dept, it was condescending, rude, and insulting, saying that because my payment was turned down from my bank, which it wasn't, I needed to send in a cashiers check or money order. I called and finally got a service rep, and was told by him that Century Link rarely gets complaints and I get on the internet and I see that they are getting hundreds of complaints about their service, which is absolutely awful. Century link really needs to revamp it's service and improve it's technical abilities, it's a bad news company.

We have been CenturyLinkcustomers for over 3 years. We had to fix(upgrade) our modem once since our internet was very slow. We bought the modem from Century link, now we are experiencing no wi-fi at all or extremely low speed (8Mbps instead of 100Mbps promised). We called the customer service. They checked out modem number at it appears that it doesn't support Fiber connections, which suppose to provide fast speed. Technician just said:"That's weird". Wow! Exactly what I want to hear from you! They told us our modem has to be changed. One of their agents actually came up with a proposal and little credit for us in order to keep us as their customer but next day when I was going to schedule the appointment for installation they told me it was missunderstanding with previous agent and they can not provide me the plan he described! What?! New plane they can provide us is twice more expensive. No thank you! We are cancelling our membership!

"Price for Life" is a new plan from CenturyLink.com for those of us that are tired of contracts and the constant need to renegotiate our bill due to constant rate hikes. The brochure offers High Speed Internet up to 10 Megabytes per second (MBPS) for $45.00 per month for as long as you keep the plan. Since it's a good deal I called to take advantage of it. That's when I find out that their High Speed Internet is really Low Speed Turtle Net! You don't get the 10 Megabytes advertised! You get 10 Megabits (Mbps) or a blindingly slow speed of 1.25 Megabytes. Surprise Surprise!

Stewart C. Hagerman

Member: American Mensa

So we set up a date to have our internet installed and that day came and the technician called and said he wouldn't be able to make it so it got pushed back to the next day... Next day came and no technician so the next day (day3) i call centurylink and they assure me the technician would be there at the end of the day... Never happened needless to say called multiple times they lie and say its already hooked up when its not and they toss you from person to person if you call them waited well over a week to get my internet set up with them mainly because they are the cheapest where i live and theres only 2 options here. Horrible customer service and horrible buisness.

After 3 attempts to report a problem with my phone and being told there was no problem with CenturyLink line I finally was transferred to another representative who said he would send out a Tech after explaining I had this problem o & on for 46 years! Repair Ticket ******* and a few days later CenturyLink Tech. Neil arrived! Told me there was a "BIG PROBLEM" with the CenturyLink line. Turns out the problem was at a switch box about a mile away. Neil not only was a very pleasant person who explained the problem but obviously is very skilled. He not only restored my telephone line but also restored my confidence in CenturyLink. RLM,

CENTURY LINK WAS THE ONLY "game in town" for awhile. Not anymore. Just calling to ask questions is a horrific experience! Their phone service and tv, internet etc service is AWFUL You find yourself arguing with their belligerent, rude, downright mean, uncooperative staff. I'm not sure who is "training" these people, but whoever it is OR THE. CEO should definitely get out of business!

In SALT LAKE CITY
My internet has been out for 2 days and I'm being told it will be out for and additional two more
When you call the customer service line all you get is a recording
It's hard to get an actual person and when you do they do not know anything... they only repeat the recorded message

I have spent over 5 total hours on the phone trying to fix my service. They finally determined it was my router and told me to pay $200 for a new one (which I reluctantly did). I asked for it to be sent overnight due to working from home, as do many people today. I was told by one agent it could be sent overnight and another informed me it could not. I asked for a manager 3 times and then was told it could only be sent overnight if I were leasing it. Either way I am a paying customer who purchased the equipment up front. This was discrimination and then when I told it would be sent and received within 3-5 days, I received an email with the estimated arrival and a bad tracking number. The unit arrived 2 days after the scheduled date. They also increased my monthly price when I was supposed to be locked in for life. The price increase was $10/month but when I got my bill, it shows as $20/month. They are horrible at bouncing you from person to person and overall service and standards of practice are HORRIBLE. I filed a complaint with corporate asking for a call back and was sent an email to tell me they only do email and they didn't even read or address my main concerns, only 1 small item in the email. HORRIBLE! - If you want bad service, choose them...otherwise run and pick a different provider.

I have had centurylink for over a year now and just canceled. We were receiving stone age speeds at FULL price. Our DL speed was riding at about 10mbps and our upload at. 5mbps, that's right, not even one mbps! We were constantly talking to reps and being transferred around or completely hung up on or dropped by the terrible international customer service they employ. Finally we had enough and canceled and behold another bill after disconnect appeared. They claim they bill in advance, but when you ask them what that means to them they will describe that they actually bill in arrears, and will continue to bill you after you disconnect. An absolute trash company, ripoff, poor service, poor customer service, and corrupt billing. Would never recommend.

CenturyLink is the worst internet company EVER. Constantly in a "equipment failure" situation and DOWN more than it's UP during any month. HORRIBLE customer service. Then the company sells out to BrightSpeed, who is even WORSE, without giving their customers any choice at all. If you are looking for a good internet connection anywhere in eastern NC, then go with a DIFFERENT COMPANY. CenturyLink is HORRIBLE!

Worst experience ever tying to just start service. Went to the main link to purchase/schedule an install (easy), tech comes in and tells me they don't do apartments (huh?), he they writes his update/feedback and talks with a rep to say they will get it fixed and send the correct tech tomorrow (I have a century link modem/router already in the apartment that is fixed from the apartment). I then call customer support the next morning to confirm if I can activate the current modem/router and was informed I should wait for the tech to come in today. 1 hour later, I get an email that says my account was cancelled. Called into customer support and was told I didn't go through the correct portal (where was any of this told to me in the last 3 interactions), then told it would be more expensive, doesn't qualify for the promo as an apartment, and then also told that there is nothing more that can be done to help remedy my experience. So went with Wave G, I was at least helped and got it taken care of in 10min and I'm not required to pay $15 /mont for their "better" modem/router. We all know thats a lie. All in all go with someone else if you think you will need any real customer service help, as they just do not train well and just don't care if they have you as a customer or not.

Have called 4 times and spoke with 4 different Ladies who ASSURED me things would be taken care of with my outrageous bill (Like talking to a FUC*ING Wall).
I guess thy're trying to be up there with the Big boys like Comcast as the most hated industries..

Customer first that what I was taught, nope not these days. Customer pays gets $#*!ty service complains about it, and nothing. High speed internet as long as you don't have 3 smart tv, printer, 5 cell phone. Oh and don't get me started on the grandkids tablets and games.
What do I hear from CL. Sir if things aren't being used turn them off.
For what I'm paying! Your kidding right? Have you every told a teenager turn your tv, game, or cell phone if your not using it? Good "Fbomb" luck with that.
CEO's MIGHT WANT TO GET YOUR HEADS OUT OF YOUR ASSES!

CenturyLink lies about their upload and download speeds. The only way you can get what you pay for is call and $#*! daily! It is ridiculous, as soon as we have another option. IM DONE!

I took nearly 3 months to get internet established, taking numerous calls to their customer care line and chatting with their online assistance, all who would regularly accidently hangup or give false promises on timelines. When internet was finally approved, I had to go through 3 technicians to finish installation. The last of these drove off the driveway into my newly place sod (required cutting out and replacing a 3sqft portion to repair). The line was barely buried (off my property line in a good portion) and I had to dig back up a section to correctly place it, yet CenturyLink still proceeded to charge a $300 drop fee. Upon another call to their customer care, they sited a completion date which reflected 3 weeks past when they finished the "work". I sited the documentation I had for damages and failure to perform $300 worth of labor, to which they would only offer a $50 credit.
Never have I had such terrible service from a utility provider. The fact that the State has allowed them to monopolize the area for which I reside is disgraceful.

I signed up for internet service on 4/12 and I got a letter in the mail saying that it would be activated on 4/13 after 5PM, that came and went and nothing my modem just blinked red. I called customer service on 4/14 and they knew nothing of this 4/13 activation date then they informed me that my activation date was 4/23! Unacceptable, in my many years of using cable companies my activation dates have never once been any more than 4 days at the most. They couldn't tell me why, I was already starting to get mad but I decided to give them another chance. I spoke with a supervisor and she moved it up to 4/19, okay then. Still no service after that! I called back and they kept saying that it was on and arguing with me about it, theirs a problem my modem is blinking red and theirs still no service and I have the pictures to prove it. And they claimed that a technician came to my house on 4/19 but they were wrong again, nobody showed up and I was at home all day.

Their customer service are rude, liars and doesn't know what's going on. I've never been treated so bad by a company before, they couldn't even turn on the service. I will be actively discouraging everyone from signing up with CenturyLink.